Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have used this location before and each time was a good experience.
Andre F
Rating:
2.0
Customer did not leave a comment.
Patricia B
Rating:
5.0
Everything was awesome. I will gladly use this location again & recommend it to anyone I know. The only way they could maybe improve is to have the appliance dolly and the furniture dolly available if needed.
bonnie s
Rating:
5.0
Customer did not leave a comment.
Gayla T
Rating:
5.0
Nothing service was awesome. Thanks for caring about presentation and great customer service
Raffeal H
Rating:
5.0
Just keep up the good work
Fredrick T
Rating:
5.0
Staff was friendly and courteous. Thanks!
travis r
Rating:
5.0
Let everyone know about the prices because you advertising one and thing and when you are wrung up it’s totally different
kingar t
Rating:
5.0
Customer did not leave a comment.
LaTerica A
Rating:
5.0
Customer did not leave a comment.
Angela R
Rating:
5.0
Thank you
Nancy C
Rating:
5.0
Their computers were so slow. It took at least a hour to check the truck back in. Also there were problems with the contract that I was unaware of until I check it back in. Being charged a extra day that I didn't need was not what I expected. I will not recommend u haul to any one.
John F
Rating:
5.0
They all was very friendly
Asia P
Rating:
5.0
They were amazing
Jamikia V
Rating:
5.0
No complaints.
Sue T
Rating:
5.0
Excellent interaction with the folks at this location
Jerry M
Rating:
4.0
Only draw back was the prior customer returned truck a little late, which put our schedule off a bit but overall well satisfied.
Lasonja B
Rating:
5.0
Keep smiling ☺
John W
Rating:
5.0
Because U-Haul’s systems were down nationwide (I was told) I was very inconvenienced in trying to make my scheduled move. I’m sure millions of other customers were, as well. I had to pay cash (which I fortunately had) and then when I returned the trailer the next day, I was unable to get the money (my change from the deposit) owed me because the systems were STILL down. Which caused me to have to make a THIRD trip to U-Haul the following day. I think that the company should compensate me, and everyone else, with a voucher of some kind for the inconvenience caused me.
Beth S
Rating:
1.0
Customer did not leave a comment.
Meyone N
Rating:
5.0
Customer did not leave a comment.
Veda A
Rating:
5.0
Perfect!
EDDIE L
Rating:
5.0
Customer did not leave a comment.
GWENDOLYN D
Rating:
1.0
Customer did not leave a comment.
Cornella S
Rating:
5.0
Customer did not leave a comment.
Andrew A
Rating:
5.0
Thank y’all so much
equilla l
Rating:
5.0
Everything went well I don't know
Linda F
Rating:
5.0
Customer did not leave a comment.
Galen M
Rating:
5.0
Everyone at this location was very friendly and super helpful. I highly recommend.
Sarah K
Rating:
5.0
Customer did not leave a comment.
tyjuan g
Rating:
3.0
The truck wasn't in the best shape. It started raining and water was coming to the window. The truck wasn't moving very fast. I think u guys need newer trucks the ride is not a good ride.
TAMMY C
Rating:
5.0
Customer did not leave a comment.
Kenneth M
Rating:
5.0
Customer did not leave a comment.
Anita M
Rating:
5.0
Customer did not leave a comment.
Candice A
Rating:
5.0
Customer did not leave a comment.
Mark J
Rating:
1.0
I was overcharged. Very overcharged
Porchia C
Rating:
5.0
Great last minute rental experience!!
Kiwanier M
Rating:
5.0
Very courteous and professional.
Melvin F
Rating:
5.0
Customer did not leave a comment.
Laterica A
Rating:
5.0
Customer did not leave a comment.
Shenia R
Rating:
5.0
Customer did not leave a comment.
Barbara P
Rating:
5.0
Passenger side rear view mirror needs attention on that particular truck
Emmanuel T
Rating:
5.0
Great customer service by the employees
Gilda P
Rating:
5.0
Ebonee & Others Were Very Helpful!!!
Thank You, Glenn Davis
Glenn D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kristine H
Rating:
2.0
Communication didn’t work very well. Screens didn’t load, and they had to reschedule me for the next day because they don’t do hitch installation before 9, even though I booked it over a week before for 7:30.
The man who installed it was very helpful and kind, but it’s frustrating to lose hours of my day away from my family for no reason.
Charlie S
Rating:
5.0
Customer did not leave a comment.
RODERICK B
Rating:
5.0
Customer did not leave a comment.
KUISHI W
Rating:
5.0
Thought that turning it in a day early would give some money back but didn’t. Other than that it was great.
Marshall V
Rating:
5.0
All of the staff(3young ladies) including the gentleman who got the trucks together outside were awesome. Very professional and polite.
They got a rush this morning and held it together they worked as a team. I will definitely return to this location as well as refer to others
Keep up the good work
Yolanda B
Rating:
5.0
Customer did not leave a comment.
Helen J
Rating:
5.0
Unlimited miles
edward t
Rating:
5.0
Customer did not leave a comment.
Shameka G
Rating:
1.0
Truck driver door wouldn’t close truck very bad on gas
CRYSTOPHER J
Rating:
4.0
Clerk was inconsiderate and limited my rental time although I had a reservation.
Latausha H
Rating:
4.0
Customer did not leave a comment.
Timothy L
Rating:
5.0
Customer did not leave a comment.
marlon b
Rating:
3.0
The U-haul employee asked me to sign the paperwork indicating the fuel tank was half-full. However, when I got in the truck, the fuel was no where near half full. I was pressed for time, so I did not have time to wait. I did take a picture showing the fuel gage level, and the mileage (showing I had not left yet). I would not recommend this location to anyone.
Carlin S
Rating:
5.0
Na
tomera S
Rating:
3.0
Customer did not leave a comment.
Angerlia C
Rating:
2.0
Have reserved equipment available or let customer know when they reserve equipment that it is not available.
ASHLEY C
Rating:
5.0
Very helpful staff
Forrest C
Rating:
1.0
I did not get my refund back on my card
Terry T
Rating:
5.0
Pick up
great - we always use this location
michael H
Rating:
5.0
Customer did not leave a comment.
patience a
Rating:
4.0
Customer did not leave a comment.
BRIAN J
Rating:
5.0
Customer did not leave a comment.
Benito V
Rating:
5.0
Customer did not leave a comment.
Angela M
Rating:
5.0
Customer did not leave a comment.
Regenna S
Rating:
5.0
Friendly helpful staff was amazing
Marta M
Rating:
5.0
Booking on line did not have accurate store hours for Sunday. This was a bit frustrating when we arrived but the store was not open.
Melisa L
Rating:
1.0
The truck was leaking and my stuff got wet. Told the person in charge and she made it seem as it was my fault and was rude .
Robert S
Rating:
5.0
Customer did not leave a comment.
JOSEPH B
Rating:
5.0
Emily is a person of character and integrity. She processed information in a timely and effective manner. I was treated like a genuine VIP. Therefore, C equals C Contribution equal Compensation. She deserves a Promotion and Salary Increase for her knowledge and professionalism.
Thank you for hiring one of the best proficient employee to represent U-Haul storage.
RHONDA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dionne S
Rating:
5.0
Customer did not leave a comment.
Alaysia W
Rating:
5.0
Nothing, I really liked the attention.
Katerin C
Rating:
5.0
Make show the gas is on a half tank
Kendra P
Rating:
5.0
Customer did not leave a comment.
Lizzie C
Rating:
5.0
Customer did not leave a comment.
Natasha P
Rating:
4.0
Customer did not leave a comment.
Penney W
Rating:
5.0
I've rented from this U-haul location several times. It's always top notch.
Eric A
Rating:
3.0
No comment
FRANCES B
Rating:
4.0
Customer did not leave a comment.
James L
Rating:
4.0
Customer did not leave a comment.
Aiesha O
Rating:
5.0
The trailer wasn't in bad shape as far as cleanliness goes, but it did have some rocks and chunks of brick, along with some old nails that weren't swept out before we rented it. We made sure to sweep it out before we returned it. Otherwise, everything was good.
Robert B
Rating:
1.0
Only had 6 blankets available to rent. I asked rep to call other locations so I might get the number I had reserved and she said no. Told me that would take too much of her time. Told me I would have to do that - I guess her time is more valuable than mine? I’ll never use U-Haul again
William P
Rating:
5.0
Great service, well staffed with knowledgeable people.
leesa w
Rating:
5.0
The guy who was told to get my trailer was helpful or attentive. He took his time by either playing on his phone or texting. I had to wait at least 10 minutes while he did that. Once outside he didn't pay attention to what the young lady told him to get so he was in the wrong area until I said it's an open trailer. Those cell phones really make customers service bad.
janice s
Rating:
5.0
Customer did not leave a comment.
Beth S
Rating:
4.0
Customer did not leave a comment.
Hector C
Rating:
4.0
Customer did not leave a comment.
Adam B
Rating:
4.0
Have available Dollies to rent
Ernestine W
Rating:
4.0
Customer did not leave a comment.
Dean S
Rating:
2.0
Did not have appliance dolly like I had reserved. Even called 2 days before to confirm that I needed a dolly. Also only had one pack of furniture pads.
MARSHALL N
Rating:
5.0
Customer did not leave a comment.
Pamela L
Rating:
2.0
Poor customer service
Paula H
Rating:
5.0
Customer did not leave a comment.
Shauna S
Rating:
4.0
Customer did not leave a comment.
Donald R
Rating:
5.0
I had a delay of 40 minutes of picking up my U-Haul- because from my previous rental in 12/23- the system did not update my account that all charges was paid in full. So, I had to wait on the phone until the customer representative answered(40minutes)- but the customer service representative resolved the issue quickly and I was able to get my uhaul and go about my day.
RUTH C
Rating:
5.0
Customer did not leave a comment.
Anthony B
Rating:
5.0
Customer did not leave a comment.
nyeishakeyaira T
Rating:
3.0
Customer did not leave a comment.
Jessica B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jessica B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
alvin l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul C
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
JESSICA H
|
Overall Experience
Rating:
5.0
I honestly was very pleased with my experience the staff was very helpful an considerate. Best Storage i ever had Thank you very much. Have a wonderful day...
Lashan B
|
Overall Experience
Rating:
4.0
We purchased two units and downsized to one. The facility and staff are extremely friendly, helpful and kind throughout our moving experience here in Louisiana. Would recommend to anyone.
Sara A
|
Overall Experience
Rating:
4.0
my communication with the staff via phone call was great. Very helpful
NORMA Z
|
Overall Experience
Rating:
4.0
No comments
Marla Q
|
Overall Experience
Rating:
5.0
Very nice staff
Emmitt D
|
Overall Experience
Rating:
3.0
I called 7/28 to cancel this reservation and the rep I spoke with was to call me back to confirm cancellation. To date, I have not received confirmation that this storage unit reservation has been can