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FANESHA HAMPTONCustomer Reviews for U-Haul at Governors Dr
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was great, but I had problems returning the vehicle via the app.
Sean BakerEverything was
Eloise ChandlerIf I could, I would give this location more than 5 starts. This was the second time I've used them and they have blown me away both times. Great customer service. I will definitely call on them again, whenever I need a U-Haul. And if ever a friend needs one, I will point them this direction. Thank you U-Haul, especially Governors Dr in Huntsville, AL.
Ricky HaynesVery pleasant and professional experience with Adam.
Willie Gatewood IIThumbs up‼️Great service‼️ For anyone looking for a dependable and excellent moving business, I wholeheartedly recommend😊 muscles muscles muscles 💪🏾 The whole process was smooth and easy. From setting everything up to moving was a real relief for me.He ensured that his team got the job done, leaving me stress free. Recommend them to all my friends and family. Thank you so much!
Kierra AndrewsI can’t imagine a better experience. The staff was amazing!
Jaime CifuentesManager was organized and efficient.
scott scordasAll CSR's were helpful and efficient. Great service; great price.
Peter SmithHad to go to three locations to get our truck
LARRY HUBBARDFair price, good equipment, helpful personnel, everything I need. Thanks
Howard SwanNo comment!!!!
Leatha PughMy overall rating would be VERY LOW. Not because of the location, but the App.and 1800 customer service employees. Noooo help, gave bad instruction and were NOT helpful AT ALL!!!
Liana PersonsGreat Service no issues.
Diana LuzaderI came in the evening and unload the car bed and left it there. No contact with anyone Your 800 number and customer service really bad, someone was interrupting me and when I tried to explain the situation to her, she immediately hang up on me. I requested to be called back twice and no one called me back. Finally after 45 min, a nice customer service agent came and connected my email address and phone number. It took more than an hour to find and return my equipment to your location. Zero out of 5 in my book
mahmood alasmiU-Haul system was down - the rep At location handled the chaos very professionally . I have found the U-Haul app has been very buggy and there seems to a disconnect with the app and real time updates . Ie- canceled reservation on the app that a local branch didn’t receive or locations show open on the app that aren’t actually open
Dean HawkinsThese men were flawless. They were both courteous and professional. The truck was a breeze to pick up and return.
Richard GarnerNothing. The people were polite & the process was quick and efficient.
Gwendolyn GreshamReasonable prices, Quick in and out, Efficient, knowledgeable and helpful staff that cares about customer safety.. No improvement needed.
Herb BryanDid not experience any issues. Not much of a wait at the counter, employees were attentive, and work was completed as promised. However, from prior experiences wait can be a little long and parking can be limited at peak hours.
John SweeneyNothing! They were great!
Erin CherryStaff very helpful and accomodating
Frank KiblerThey were very friendly and helpful even though they were busy at the time. I thought I had submitted a reservation but had failed to fully submit. They helped me find a trailer.
John StrangeThis Store deserves all the praise. Will was incredibly helpful throughout the process, offering friendly and knowledgeable support. He took the time to address all my concerns, making the experience far less stressful. Billy's hands-on assistance with loading was the icing on the cake. Their personalized approach ensured a smooth and worry-free move. Top-notch service
Shwetang PatelWilliam was a great help and I appreciate his help thank you 😊 and the lady was very helpful to and very nice thank you you both .
Brandy WillinghamCharged Me WAY More Than Suppose to
Miah EwingVery easy process and friendly staff!
Brenda JilesThey were professional
Bradd SchultzWill was very professional. The hitch was installed and he called early. Car was left in perfect condition.
Kathryn BuffingtonGave me a newer trailer since I was travelling 7 hours.
Peter SimonAlthough the trailer was initially dirty the employee cleaned it, made sure the lights worked and was extremely helpful.
John DollWilliam was curtious and professional... Service with a smile. Both gentlemen were friendly.. It was nice to see smiling friendly faces
Angela MastinExcellent customer service, very friendly and helpful!
Lara IsbellThe gentleman was brilliant.
Barrie Duran-MitchellI always get great customer service when I'm in need of a uhaul.The staff members are all professional and nice.
AGRANDA SwannEasy and quick
Blake CruttendenGreat and very easy
Steven RobertsI took the U-Haul to the car wash the last person left personal papers inside and overall it wasn’t really clean but things happen and it’s after the winter storm we had so it’s understandable
Jerry Plaza-CaraballoSuper friendly and courteous!
Nora DailyClosed due ice storm, did not have ability to assess.
Michael MorrisseyThe people are friendly. I absolutely hate what happened as far as be over charged by $316. The manager has help with the resolution of this problem and it is very good manager
Joseph GibsonWiper blades were junk. Truck SLAMMED into first gear on acceleration and deceleration.
Jay RameyNothing more!
Jeff BakerNO negative comments the lady that helped us was AWESOME!! everything was fast and efficient. She was very nice!!!
Jamie CarltonNone.
Kevin JoseWill did a good job
Kevin AlexanderI tried to rent a one way furniture dolly...there we none available.
KEVIN MCCRARYgreat service. great install. great price.
Stanley JohnsStaff was very helpful! Very easy process
Rebecca DukeGot the run around 3 times went to 4 different locations until I finally got the truck from the governors location. Will be contacting cooperate
Bristun SanfordEveryone was nice ,and knew what they were doing ,Thanks I will be using You all again!😀
Marcia Mink | Overall ExperienceThe guys were very helpful and courteous.
Keith Ragsdale | Overall ExperienceThe service was excellent! The staff were outstanding.! I am impressed.
Lanny Williams | Overall ExperienceChris was really helpful after some miscommunication with U-Haul Customer Service.
Silas Webb | Overall ExperienceRude,Incompetent and unprofessional. The gentleman who runs the place didn’t even check my UBox order. T and T movers were the wurst as well. Showed up to my house with empty Uboxes
JIMI MCMAHON | Overall ExperienceThank you!
MARK VON | Overall ExperienceThis UHaul location was the only location that knew what they were doing and were actually able to help me during my move from Cincinnati to Huntsville.
kelly smith | Overall Experience