very professional
Alfonso SheffieldCustomer Reviews for U-Haul At Independence Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Actually for the first time in several weeks, finally customer service. Greeted upon entering store. Excellent customer service in getting my trailer hooked up and when dropped off trailer. If I need trailer rental needs or moving needs in future. My definite GO TO. I hope you relay this to your awesome staff
Joel FoltzVery lackadaisical. Return signage hidden from view. Billing wrong
Mike CushinskyService was Great! Efficient, fast, polite, and professional!
Craig BlytheEmployees were very helpful in hooking up, and later disconnecting the tow dolly. So I could quickly be on my way both times.
Robert WatsonSmooth process in and out. Truck did what we needed. Guys were helpful and personable. Would have appreciated a final receipt but price was inline with what was discussed.
ROBINSON KELLYGood
ALEX MOJICAThe first truck I had the check engine lights the was on. The team immediately resolved the issue with another truck.
Greg MathisonNothing to be honest. Everything went perfectly smooth. Great job crew!!
Patrick GregoryThey were very kind in both offices, they delivered the vehicle to me in one place and I returned it to another city. I thank them.
Enma YadiraFrom the time I called on the phone and talked to Duke and when we walked in and was greeted by Duke everything was top notch. And also when we returned the truck and was greeted there ,very nice superb service.A+
TERRY BYRUMCustomer service was good, from the young man that helped me and the assistant manager, thank you
Tammy PhillipsSuper services
Gregorio BedoyaHad to find someone to un hook my trailer. When asked if I could have my receipt was told they could only email receipts.
JAY ANDREThere was only one person in the store and people were standing in line waiting to get helped. The person waiting on people said he was alone and needed some help. He talked about having a 30-page report to do. I made my reservation two days in advance. We i got there to pick up my trailer. it was behind other trucks, and he had to move them. I'm not putting the person that was there on the spot, he was doing the best he could. I blame management for not scheduling enough help.
David HicksThe people who worked there were helpful, knowledgeable, professional, competent, friendly
Yona KaplanNeed more employees in the morning for high traffic and phone calls coming in.
Rosalind RodmanGreat experience! Very friendly staff!
Derek AtkinsonSame as the Frederick location. Courteous, professional, very supportive in transitioning the trailer back to them. Great experience overall.
Daniel CrusanDuke was incredible and very knowledgeable as well! 10/10 would recommend this location.
Christopher FennoyThe staff is super warm and friendly.
brenda martinezVery professional and courteous!
Narciso OcampoYour staff person that usually handles rentals was out and the person doing that task was not well trained on it.
Ed BrowningEverything was perfect. The young man that check me in conducted himself like he was the owner. The lot attendant was no less! Eager and very helpful. They should be paid their worth.
Bob WilliamsGreat customer service
tom sillsStaff is helpful, professional and polite. I feel well taken care of.
Valerie WheelerExcellent service in the front office 👌
Arturo RodriguezThe staff are friendly and helpful. The customer service they provide is great.
My DoI had a good experience renting a trailer the gentleman was COURTEOUS and knowledgeable. Great Job
Gerald WalkerNone
Camilo FloresStaff was friendly, professional and helpful. Both my pick up and drop off were the smoothest I've ever experienced with u-haul. I felt very taken care of.
Valerie WheelerEverything was great. Fast, friendly service.
Kimberly CaudleStaff was awesome. Truck worked great.
David DerouinThe staff at this location are friendly, knowledgeable, and practice amazing customer service. I would recommend this location to anyone, and will certainly now be a repeat customer.
Jonathan HartzellThe return went quickly. The personnel were efficient and pleasant.
ANDREW KROUSKOPI rented a pick-up at the Independence location on2/2/24 and the crew was very helpful, informative efficient and polite. An all-around great experience. D. Hodges
DOMINIC HODGESTruck ran fine and was clean. "Check fuel cap" warning stayed on. "Check engine" light came on and stayed on. Called customer service and they said it was probably just a bad sensor. No probelm.
RICHARD MODLINThe guys at this location are amazing! Always greeted with a smile and always leave with what I need. Very clean and professional environment, but down to earth and patient. That means a lot! Great job and I appreciate it !
Shawn PowellThe entire staff is professional and courteous. Made me feel comfortable and I would recommend them to others.
Shelia ForresterNothing. I received great customer service. Overall the rental was easy and van was clean Ns big. Thank you!
philip rainwaterI wish all the Uhaul locations were as helpful as this one.
Bret WhitakerThe gentleman who checked us in and unhooked the trailer was excellent and is an asset to your company!
Darwin LaClairThe staff was excellent!
Tony BlatnikThis was the best experience with a U-Haul location I have ever had from the check-in to dropping off. The staff was knowledgeable, and friendly. The process was spot on. A non-stressful experience from start to finish. Thank you.
James ChiravelliMy experience was great. Helpful and friendly staff. I will rent from this location again.
Michael BaerGreat service! Thank you to the wonderful staff. Last and easy!
Jessica VegaThe employee who helped us today (Duke) was awesome. Super helpful and friendly. Made the experience nice and easy.
Devon RhodesBest help I’ve gotten
Manuel SilgadoGreat service
edwin Castaneda CardonaThe employees were super nice and helpful and made the process much quicker than usual
Muriel AllenIt appears that the systems used at the location does not interface with the online customer portal. Several redundant tasks had to be completed before check out. Seems like an easy upgrade.
David KennedyCx service was great I use this location all the time from packing supplies to trucks n hitches. Thanks guys
Tony CrockettI actually worked with the General Manager and he was such a nice guy. He unhooked my trailer and then I noticed that they had propane. I was going to go to Tractor Supply but I got it there and he filled it up and saved me a stop to make my day go by faster.
DANIEL BLETZGreat! Thanks
John BlizzardThe manager, Duke, and his team are always on top of things. It is the best experience I have at a U-Haul location. The one problem I had with U-Haul was your web site does not show this location when I want to make a reservation. This needs to be corrected by U-Haul.
John TomsyckThe experience was great and staff was friendly and knowledgeable.
Monique DavisGreat experience! I only wish the truck had cruise control!
James HagemanI needed a truck same day one was provided readily. The employees were pleasant and knowledgeable. I would recommend this location.
Judy BrownThey done the best job already. I am not sure if anything else to improve not yet anyway. Duke Graves IV is the personal service for U-Haul he done an excellent job.
Sarann MeyEveryone was very friendly and nice and the facility was clean and they offered me other supplies that I might have needed
Madeleine ZieglerOur rental was exactly what we needed. Duke had everything we needed ready to go when I arrived for pick up and drop off was a snap, drove right into the return bay. We will be doing another rental with Duke this month to complete our move; just need to figure out the dates.
Joseph OHalloranGreat service specially Duke,thanks
Yvan RodriguezDuke is the best! I pass 2 other locations just so I can deal with him.
Cuthbert DavenportStaff was professional, helpful and courteous. Very friendly and made our spur of the moment move a great experience!
debra rosenburgTruck was pulling badly to the left. Truck battery was nearly dead and could barely start the truck. I accidentally left two items in the truck, called the next day to recover them and they had been thrown in the dumpster, no one ever called me to see if I wanted to recover my items.
Leslie MoodyKeep up the great customer friendly communication and services.
ELAINE RICHARDSON