Customer did not leave a comment.
JACQUELYN GCustomer Reviews for U-Haul at Kansas Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Provide the operators with more updated computer equipment . His work was above average. But his equipment was used for money and credit transactions which could increase errors for customers and operators
Randy LTruck smelt of cigarette smoke. But, clean nonetheless
JESSIE HIt went smooth.
MIKE M.location is good, friendly service attendant & knowledgeable. Website needs easier friendly.
Micheal NOur service we received was excellent. They even caught our discount that we were given and we weren’t over charged. Excellent service provided.
Lisa GI was suggest not referring your customers to the U-Haul on MCHENRY Avenue. I had a terrible customer related experience at that one. So this time I decided to do business with the Kansas Avenue U-Haul.
Mary VEverything was good
miguel pGive a quick user information on how to operate it.
Randy RThe employees that helped me were awesome! Great customer service!!!
Patrick MIt took nearly and hour to be checked out.
Luke AThanks always have a good experience there
Victor TExcellence
Troy WNothing. The two employees we had contact with were excellent. You do need to do something about the parking in that location.
susie wYour employees were really nice n friendly super easy n fast with the rental definitely would come back n recommend great job god bless
lupe cI find the staff to generally polite & helpful. This is my favorite location to rent from.
GERI CThe guy who checked us in when I returned the truck was excellent!
Elizabeth TI had the police called on me when I got there and manager said I called his black worker the N-word.I paid over $500.00 dolors for a truck that is unsafe I complained many times in person.unsafe truck ok I can work with,why did I get that truck & have to keep, many new ones on lot that day.WORKER VARY unprofessional I thought he was going to hit me. Manger said to his worker, ""Arrest him,,"I think that was code for call police,he did too.i texted manger to try and fix this because I can't sleep at nite.Give credit,when due,said U-Haul now what U-Haul Modesto
Michael DVery friendly and easy rental of a moving truck!
Karen BGood 👍
SARBJEET SThe customer service from Alex was amazing. I’d definitely come back to this place because of Alex.
Manuel CThey refused the insurance I paid for and charged me for Damages from a tree falling down in a rain storm. Said I only had coverage if I was actively driving not parked.
Casey FThe workers were wonderful. Love this location the most.
Amy EI'm am very very pleased with the service that I received very friendly staff well organized and efficient they made this experience very pleasant.
LARTHATTA JBoth locations they were very nice!
Leah WThe workers were very helpful and kind.
Heather GKeep doing what your staff is doing, very polite, very helpful, and professional, it was my pleasure working with the staff.
Robin DNo improvement needed. Fast and efficient.
Sanford FExcellent service
Nelson Jeverything was excellent
Jesse cI never received a receipt for my rental after return
Richard WExcellent customer service
carlos vThank You 🥰🫶🏼🫶🏼🫶🏼Very Polite Service.
alethea zGreat customer service and truck!
Adam MIf someone calls for roadside assistance and there’s a systemwide outage, they shouldn’t have to go through four hours of back-and-forth phone calls and problems in order to get the help that they were told was available to them
Latresa MExcellent service, friendly, helpful.
Jerry SGreat job!
Ronald FNo suggestions, everything went well and as planned.
Preston SI’m a satisfied customer, for your service person spoke & understood, Spanish, that I didn’t need it but another customer did.. Thanks for having great customer service.
Adeline MBest thing about this location is its location right off the freeway, although, not the best neighborhood. It is right off the freeway and easy to enter. It is very small, but the directions are good as to where to leave the truck. It was raining the day we dropped off and it was a little muddy. Overall, check out was very quick.
Rebecca DThis was the second time I rented at this location and both times the same 2employees were working service was great , they were fast and efficient.and friendly. You don’t need to change anything.I appreciate the good customer service and will rent there again.
LORI SThe guy that helped us was outstanding.
Rudolph Wunder staffed, general manager a black man washing hi sBLACK truck on company time was washing his personal truck and was slow o attend me as a disabled vet, today at Kansas location,, and barked at me outside store stating i have the wrong tow ball, MY 2" tow ball and the was purchased thru McHenry location iand was sitting on my bumper as I removed from my truck bed in anticipation for the needed 4x7 utility trailer connecting to my 2019 RA<M 1500 4x4 a class 5 receiver hitch from RAM factory Purcell , Bill Modesto,ca
Bill P100%
MARCO CThe new guy at the counter was great and really friendly and polite. He made our experience a good one. Thank you for such good service
marsha aGo over the equipment better and make sure it is safe. Also what is the purpose of checking in early if you have to do it all again when you pick up? Very inconvenient!
Rico CDuring the turn in process after hours, where the app asks for pictures of the truck and such, there should probably be a final step to drop the keys in the drop box. I went through the whole process of taking pictures of the inside of the cab, so I kept the keys on me for the process, without a final reminder I forgot I had the keys and had to return to drop them off an hour later.
William PEven though the general manager was clearly training a new guy, the two of them worked through a line four deep first thing in the morning quickly and efficiently. This man needs to be mentored and promoted so that he can positively affect more people in your already great organization.
David BTo win perfect it's like brand new person I don't know how to start it up put on the brakes and there was easy to drive
THERESA CWill never use ubox service again
James R | Overall ExperienceEverything went well
david e | Overall ExperienceNeed more employees.
Gregg C | Overall ExperienceThanks a lot for the help with my Ubox guys. I really appreciate it!
Ashley M | Overall ExperienceDelayed 2x with no notice.. Poor communication
CA R | Overall ExperienceSerena, the manager, was amazing. She really took care of us and made our experience a good one. She is the best.
Teresa L | Overall ExperienceThe personnel at this facility were great. Friendly and extremely helpful. I would definitely use U-Haul again.
carol s | Overall Experience