Friendly Personnel
Robert GlavinCustomer Reviews for U-Haul at Mineral King
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
staff was very friendly and informative, the GM Duncan Vaughn was very helpful and always responded to any message that was left by me. He made the whole experience of renting with Uhaul stress free! Uhaul should hire more employees like him
SKYYLAR WASHINGTON | Overall ExperienceI put no to storage access hours convenient due to discontinuing the 24hr-access. Wish the 24hr access was still available at least for DIY WORKERS/COMPANY OWNERS.
DANIEL PALOMINO JR | Overall ExperienceStaff is extremely rude and not helpful with any information. As a first time user for U-HAUL I didn’t not know basic information even after trying to do my own research before calling. When I would call to ask for information at the location I used no one would answer and I would get sent to the central office and they usually weren’t able to answer my questions. On top of that every time I asked a question in person I was constantly met with attitude and rude remarks for simply asking for help. I would not use U-Haul again not recommend it to anyone. Get better customer service.
JILLIAN AQUINO | Overall ExperienceHad trouble with auto pay, trying to remove it, I set it up once and canceled it and then the next month it will come back again.
Keena Spence | Overall ExperienceManager Duncan was always available to assist in anything we needed. Gina, was always friendly and maintained the facility above 5 star rating! This place was always so clean. Would definitely rent again.
Inez Powell | Overall ExperienceStaff was EXTREMELY rude. Only one who was helpful was the manager. The ladies in the front are very rude and have no sense of customer service. That’s the only reason I would not recommend this place. If it wasn’t for them they’d get 4 stars
NICHOLAS WILLIAMS | Overall ExperienceSee comment above
Jennifer Tyler | First ImpressionsThere were a few times customer service representatives weren’t helpful and unprofessional tone.
Jess Jaymalin | Overall ExperienceDuncan Vaughn is a wonderful human being and he and his staff was always so pleasant to speak with. He really went out of his way to support us and was always very compassionate in offering his support to us. I highly recommend this U-Haul place! Excellent experience!
Darnell Rivera | Overall ExperienceThe older gentleman who help us was not friendly and quite rude. He didn’t have quality customer service, he was very short and his tone was rude. Then one girl who helped with storage Seemed to not be knowledgeable at all on how to rent a truck so I had to get in line and wait again to get a truck
NICHOLAS WILLIAMS | First ImpressionsGM and staff were amazing
darren cardoza | First ImpressionsThe staff was very helpful and welcoming...they answered my questions and showed me my option...felt very comfortable talking to them.
STEPHANIE AVILA | First ImpressionsLove it at Uhaul @ Mineral King! Duncan is a great manager… keeps the place running as smooth as possible… Alistar was a great help this time around… he is always friendly and ready to assist when possible!
Melody Mesa | Online Move InI am still dealing with this issue.i am not the person on the account nor my credit card should be charged I am NOT responsible for this or will be held accountable for this unit I just reserved the unit on line I explained that to the gentleman at the front desk where he to the info of the person who's storage it really is. I asked to be taken off and was assured my name and card will not be associated with this account and here it is again my name and credit card is still on there I would like it off and I want it off now this is absolutely ridiculous and I'm not okay with it
Alfred Wynn | First ImpressionsVERY CLEAN & ORGANIZED. NO HASSLE AT ALL AND STAFF IS VERY HELPFUL AND UNDERSTANDING. HIGHLY RECOMMEND
DANIEL PALOMINO | First ImpressionsLove everyone working there. They are all professional and polite.
JANINE L Salisbury | Overall ExperienceThe staff and storage was above average. Thanks for the long term storage experience
CHRISTOPHER PRATT | Overall ExperienceIt's kinda hard to believe it was the first time I had been there for awhl
kaylen reagan | Overall ExperienceThe website stated that the unit would store a 1400 square ft house. I came from a 1200 square ft house and couldn't fit all my items in it. The facility was clean and the staff was friendly and professional.
Aaron Brown | First ImpressionsThe staff has been super helpful and nice. And move in was fast and easy.
Natane Escarsega | First ImpressionsFriendly staff! Easy access :)
JESSICA CHERNOFF | Overall ExperienceI’m in unit 1000 my name is Joab Johnson I’ve had a unit there for quite some time I’ve been sick with the congestive heart failure I’ve been in and out of the hospital a lot and I’ve let the staff know I’ve let management know I’ve called several times to the people that you call that answer the phones for you and let them know that I United can’t get down there on time sometimes and then and I don’t wanna lose a little bit of stuff I have I’ve lost everything after I’ve got congestive heart failure I couldn’t work anymore and just put on permanent disability and so my bills have been kind of hectic and I knew I lost it a lot but I kept a little storage The manager just would not work with me on my late fees and everything and I pretty much had to just throw a bunch of stuff away is it anyway I just don’t think that I was treated properly by eight and you know what you guys do not answer the phones when I’d be in the hospital beds in there and I called and called and called to tell you I couldn’t get down there to pay it on time and then you guys wouldn’t answer and then you just charge me $50 every time out of line And management management was aware of my medical condition and that I was always there to pay my storage it was just late here and there because of my hospital stays and I don’t think it’s fair that I can charge so much for such a little space
joab johnson | Overall ExperienceManager and staff really are great.. seemingly work well together and appear to be happy to help you without prejudice or judgment?! Yes, I actually do mean just that lol. However, the weekend crew can leave you a lil wanting. It’s busy and the heat was insane today so I’m going to blame it on the heat! I do have one suggestion and that is to send someone to remove the admin lock from the units that get caught up the actual day they have gotten caught up. I think that would be wonderful and I I know I would support you in this lol. Overall the experience was top shelf with a special shout-out for the Manager, Duncan and the associate who runs and tends to the pool)
Tara Williams | First ImpressionsAmazing management and staff! 10 stars!
Joe Ryan | Overall ExperienceIt kinda sucks having to haul the heavy stuff up 7 stairs up
kaylen reagan | First ImpressionsThere was no communication it being a second level with no elevator and no access to a larger door. There needs to be better communication when setting up this location for storage needs, this was not an easy move with a regular door and second level with no elevator no dollys for appliances or easy way to move large items into storage.
Veronica Depedro | Online Move InThe 24 glass door doesn’t work properly
Carlos GonzalezSalitrero | First ImpressionsA wonderful place to store items!😁
Cherry Robinson | Overall ExperienceThis is by far the best Uhaul facility I’ve ever used! Everyone that works there is super friendly and helpful and the prices are great. I would never use anyone else
Sarah Alley | Overall ExperienceThe number one reason I had a positive experience at U-Haul in Visalia is because of the people involved. I never thought it would matter who’s working at the U-Haul, but it mattered at the Visalia location. The folks there were patient, kind, respectful, and went above and beyond to support the customer (like Chris). Their tool shop was open and they were quick to fix an issue with my trailer rental and get me on the road, all the way up to closing time. The facilities were always immaculate, nearly hospital clean. The bathrooms were clean and operational. The equipment, like carts, ready and available.
DAVID BOWLING | Overall ExperienceEasily reserved my unit online days prior to moving my stuff in, they had it ready for me with a free lock & even a Uhaul piggy bank😂 it being an indoor storage really makes a difference in this summer heat. ONLY thing i wish was different was the small flight of stairs I have to go up to get to my unit, but that I can get over. Nice staff, super clean place! Definitely happy I chose to go with this storage facility & would def recommend!!
Catherine Chasteen | Online Move InChris and the young pregnant lady we're working very hard to get the crowd of customers through their transactions and did so professionally with a smile on their face and providing great customer service! Give them a raise! ... God Bless & Congratulations to the younh pregnant employee!
Tony Duran | First ImpressionsBest experience we have had, staff is absolutely so friendly and helpful. Customer service amazing.
MICHAEL PHILLIPS | Overall ExperienceI think his name was Ruben that rented me uhaul.. he was super cool thank you!!
Erin Mcnutt | First ImpressionsChris was super helpful! Facility was clean. Great accessibility for our things.
Julie Smith | First ImpressionsThe storage facility is built like a maze and was rather inconvenient to get our stuff to. It was new, secure, clean, but we had to take several turns to get to the unit. It would have been better if everything was built on a simple grid rather than trying to look cool.
Klynton Frederick | First ImpressionsChris was very helpful at addressing issues we experienced with our move out. A+++ for his assistance!! The lady who checked me in, initially was lovely. The reasons I would not recommend this facility are: 1) poor staffing relative to the volume that this location experiences. This site has been like this for years. You make money by providing substandard service because you can. 2) flooded storage area, then difficulty reaching staff to find out what happened because.....#1. 3) I suggest someone do a walk-through at night to ensure that vehicles on remote pickup are accessible and that late night dropoff spots are clearly marked. 4) When there's a problem and the manager is unreachable that speaks volumes about what is important and it's not the customer. No dedicated troubleshooter on call after hours? Check. My new storage is with an independent chain, and people could not be nicer. I really like dealing with real people and not people reciting corporate scripts. They called to follow up with me on moving day and made themselves available after scheduled office hours when they knew we were running late. WOW!! This uhaul is somewhat saved by the people here who manage to care despite the hurdles to doing so. I deeply respect those doing a good job under these circumstances. You are front line workers. I'm sorry you have to deal with what you deal with Better staffing will alleviate the negative google reviews because people who aren't so stressed can do a better job. Customers who can anticipate better service don't come in primed to make sure everyone around them has a bad day. Thanks anyway, my experience wasn't all bad At least people like Chris are there and willing to troubleshoot, so thanks again.
Joy LaSalle | Overall ExperienceStaff was knowledgeable, awesome service was very helpful!
Consuelo Torres | Overall Experiencealright
Mark Murphy | Online Move InOther than this location being a little overwhelmed by high demand and low staff, this is an excellent location. Starting with the fairly young manager Duncan Vaughn. He goes out of his way to guide and take care of your needs. With our few hundred mile move, truck and tow dolly drop off. Also making our reserved storage space possible after some hiccups in the UHAUL system. He really makes me want to recommend and take care of all our storage and UHAUL type of needs to no other place than this location. Great work Duncan
Jose Melgar | First ImpressionsReserved a storage unit at a location in Fresno, CA and was later told that the unit was no longer available and that the only storage option was an hour away in Visalia, CA. We drove all the way out to Visalia and were told our reservation did not appear in their system, even though I had the Reservation Number and provided it. The only unit they had available was much smaller than the one we had originally reserved and all of our belongings did not fit.
Malena Savell | First ImpressionsDuncan is great!
Benjamin Garner | Overall ExperienceRefusal of billing staff to properly maintain customer information, direct payment for storage units, and still receive late notices for unpaid invoices. Extremely frustrating! Office managers being placed in no win positions by upper management, resulted in lost time, extra effort by the customer. Rental vehicle was filthy and tech on the truck did not work. Very disappointed with Uhaul, after several rentals and storage ventures, this by far was the worst! I will seriously consider my options the next time and I am urging my friends on social media to do the same.
Martin Hagans | Overall ExperiencePeople are very nice and helpful. Very clean
Chris Frye | Overall ExperienceAll the staff-Everyone!- and I know them all by name, are professional and engaging to all the guests. They are fine people in general. I will certainly and personally recommend uhaul mineral King Ave in Visalia to meet all our needs. Thanks for giving me a chance to give Kudos to all the staff. Sincerely, Gina Vitale
Gina Vitale | First ImpressionsWe couldn't get the 5x15 lockers we wanted on the ground floor. We ended up with 2 tiny lockers.
Alice Espindola | First ImpressionsHad good overall experience. Only thing to comment is that, at times, there were too many customers and have waited 20min for someone to help me with reserved booking.
Keon Lee | Overall ExperienceThank you
Francisco Alvizo | Overall ExperienceManager, Heather Haas was awesome! Was doing a last minute move that was very stressful. Heather helped navigate all of our moving rental needs, including on-site storage. Thank very much Heather.
Monique Spence | First ImpressionsHeather was very professional and courteous and she knew her stuff as far as rental process goes, she made the whole experience great.
Keena Spence | First ImpressionsI was very satisfied with the service.
Peter Falls | Overall ExperiencePickup and drop off locations as well as storage were great. Very professional and courteous.
jason cassette | First ImpressionsGreat move!
Carletta Alber | Overall ExperienceWanna say thanks to Chritine, she was spot of help.
Stephen Huerta | First ImpressionsThank you very much
wendy knox | First ImpressionsAlex assisted my checking in and was very clear about proceedures and policys.
William Sabo | First ImpressionsDid not answer their phone. Bad customer service. Bye UHAUL.
Michelle Harris | Overall ExperienceVery good customer service. Nice indoor storage units.
John Dunn | First ImpressionsCharles took care of our needs, answered our questions, and made our moving experience pleasant, fun, and very convenient. Smooth all the way through! Super cool staff!
tom walton | Overall Experience30 miles off my path due to their mistake which I caught immediately when recieving the "confirmation" Wrong. Thanks for the discount... It paid for my Gas to drive out of my way for the trailer😂
ELIZABETH HEATH | First ImpressionsNew, clean, and safe storage facility. Upstairs access via stairs. Charles and staff provided wonderful customer service - professional, friendly, and helpful. Great experience!
Lisa Newin | First ImpressionsCharles Brice is very helpful, Professional, and have an outstanding customer service. We will recommend him to all our friends and families. Thank you! V/R, PJ Perez
Pabbie John Perez | First ImpressionsThe site forklift was down but the manager did everything possible to ensure we could unload our household goods without issue. The service was excellent.
tillman strahan | Overall ExperienceWe moved across country and this facility was the rudest I've ever had to deal with. They changed the delivery time of the UBoxes without saying anything and I had a crew hired to unload.
CHRISTINA SANCHEZ | Overall ExperiencePerfect.
Candace Folch | Overall Experience