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Luis CelisCustomer Reviews for U-Haul Moving & Storage at Roswell Street
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience! Friendly and professional staff. Will use them again
Elizabeth LambI got confirmation phone call (1 week before my booking date) and Shop members treat well
Naoki KoikeCustomer service at this location is top notch. Fast and friendly.
Edward MichelGreat service. And great people that treat you like a customer..
Randal JohnsonVery helpful, friendly & efficient.
David DrakeGreg wad really helpful.and the hold entire staff.
Randal Johnson | First ImpressionsRep was very helpful
Janie Walker | First ImpressionsThis U-Haul storage was very hekpful and even helped me by getting my car on the auto transport and strapping it down. Also they made sure the tires was good before I got on the road.
Broderick Daniel | Overall ExperienceCorey was excellent and helpful.
Matthew Somerlot | First ImpressionsThe manager was AMAZING. Our first truck had a flat tire and he switched it out and even upgraded us to a larger truck.
Jonathan ClementMake sure that the trucks have enough gasoline and not on E
Melissa WilliamsHave the cart for moving in the truck.
Clara PryorBait and switch. I chose this for the truck rental that gets one month storage free which was as it turns out not part of the deal. Any chance I have to steer business away from you I speak loud and long.
William Noland | Overall ExperienceEmployees are friendly knowledgeable and kind.
Kimberly WalkerThe truck was soooo noisy from the tires. If I had a longer drive, I would have needed to return for another.
Scott NaborsExcellent customer service, thank you for making my moving day go smoothly!
Ashleigh WhitworthVery friendly staff. I'll update once i test the hitch that they just installed as needed.
federico feldsteinGreg is the manager at this location and is very knowledgeable in his position. He's been extremely helpful in making my transitions seamless and very quick. He has also been more than willing to help me find help with my moves, which was greatly appreciated. Thanks Greg Hermasillo and thanks Uhaul 😊 James Weilminster
James Weilminster | Overall ExperienceThis facility, its location, its equipment and service are excellent. We recommend highly.
Preston MasonAlways great to work with at this location
Mike WhittlePersonnel was super friendly and very helpful, I had a great experience, quick in and out - Thank you!
paul formanskiEveryone was very helpful and friendly.
Kevin MooseI had the rental for a longer period than what they may have been used to in Roswell, Georgia. I was a paying customer who paid for my extensions every week. The price was different every week and this was not including mileage. The harassment of calling and threatening that I was stealing the vehicle because of the length I had the vehicle when I was paying weekly for the vehicle. You can not be stealing something that you are paying for. I did not like the treatment I received as a paying customer and wouldn’t recommend I understand you all have a lot of theft issues but you can not be harrasing and accusing everyone of that.
Justin HubbardFast check in and fast check out👌👌👌👌
Cameron LawlerThe gentleman that checked in my Truck might've been the most professional person I've encountered in a long time...Thank you
Aaron BennettJasmine p went above and beyond. She was also very PROFESSIONAL
Randy FreemanThe cab of my truck reeked of cigarette smoke. The previous customer should have been charged a cleaning fee
richard hubbardIt’s not my first experience with that location and always they are super nice and gentle with me. I super recommend there.
Rodrigo Goncalves CarvalhoThe guy that took care of my reservation......was absolutely amazing. Above and beyond in his duties.
Jamie ClineThe app needs improvement, I couldn't get it to work. I was supposed to be able to pickup the rental without talking to anyone.
Katherine LinaresThe mileage and gas meter was off on the truck.
Rachel RobinsonI’m confused about how you get people in I came in to pay around $35 that was my budget and with insurance i paid a lot more I’d rather know the whole deal up front
david smitheyNo complaints
William BakerGreat experience
Conny SchwerdtfegerChecked me in and out fast
William SchmidtNot sure!
Catherine MillsCorey was great! He got me hooked up and on the road quickly. The problem that I had is that the lights on the trailer did not work properly and I was unaware this was an issue until after dark. It could have become a dangerous safety issue. This must be added to the rental checklist before customers leave the lot. This failure does not reflect upon the employees, but either management or uhauls policies and procedures as a whole.
Jerrod L MeadowsThank you all for servicing me and keeping excellent service!
crystal washington | Overall ExperienceI have worked with this location many times and have always had a very positive experience. Corey was very helpful in getting truck checked in. I showed him that engine light indicator was on and requested they check the truck thoroughly before renting it again. Corey was friendly, professional and helpful! At this location, I have always had positive experience with Greg, Elijah, & Corey and several other employee! The Roswell St Store is convenient, well organized, good clean equipment. They even have a very clean restroom! Positive Uhaul experience every time I deal with this location!!
Robert BrisendineThe cabin was not particularly clean and the truck seemed to run a little rough.
Thomas WolffWhen delivering the truck in Marietta I forgot the UHaul documentation and my cellular holder. When I returned 15 minutes later to pick them up, our papers were in the garbage and the cellular holder had been disarmed and placed in a desk.
LEONARDO JOSE BARONIO BARAYBARVery professional and great customer care
Richard Vanater | Overall ExperienceN/a
Raymond SamuelThe staff went above board to help me!
Jeff Leffew | First ImpressionsBest U-Haul experience ever at this location
MARTINEZ CROWELLPeople at the counter were great. The guy who cuts the locks sounds lazy and is rude.
Josh DolinaEverything is perfect… keep up with the good work
EDUARDO CASTILLO JIMENEZDiamond was great!
Tracy HicksGreg and the team were fantastic, the process was so easy, they gave great service, the store was well stocked, clean and welcoming, and the truck got the job done. We will never go anywhere else. Thank you!
Gina GlickmanI never went to the facility. I cancelled my unit but was still charged on my credit card.
Precious Stallworth | Overall ExperienceMobile pickup was taking too long so we went inside .the staff was helpful and fast and drove the truck up for us.
MIchael HillyerAgain, the customer service rap that helped me was outstanding. Went out of his way to make sure that everything worked well when turning in the truck when getting the information for the storage unit just was superbly professional.
Carolyn GandyEverything was great! Easy and seamless experience from start to finish.
Tracy BeckerThis location has an exceptional team - welcoming, friendly, helpful, and professional. It’s an impressive operation!
DON CLAYTONThe roswell location was great but my initial location in birmingham, al was very bad. They should not be in the uhaul business.
Mack OwensI would like a manager to contact me
Amiziyah PrasadExcellent
WARREN MCGRIERVery professional
Richard Vanater | First Impressionslied about fuel
Josiah HirshGreat customer service
Blaine RobinsonThe store manger George I believe was very helpful and polite. The store was ran well and organized. The van was in great condition all around. Will return again to the store.
SIEDAH MABRYWell this location was awesome. Good employees and quick service. Both when I picked up and when I dropped off. 💯 💯 💯. but I am still pissed off with another location that didn’t honor a contract. Until today I can never go back to that location. I actually drove 1 hour away out of my way, just because I can’t see giving my business to that location in conyers ga. Until today I still remember how that location treated me as a customer by making feel like I didn’t know what the contract said. Anyway this location in Marietta was good to me. That location in conyers ga can go to hell for all I care. Just a bunch of liars and money hungry idiots. 1150 dogwood dr, se conyers ga 30012
Simon KimanaI would recommend this uhaul storage facility to all my family and friends. I was very happy from start to finish.
Mary Williams | Overall ExperienceThis facility is excellent! Customer service is premier from start to finish!
THERESA DEANNothing excellent service punctual and friendly
Dexter TiggsI was unable to get my appliance dolly when I got there due to none being available. I also mentioned that Uhaul note owes me $50.00 due to me not being able honor my needs for service. I have not received it and I’m wondering will I ever.
Willie HolmesI have a business that often requires me to have more space to store product and the last two spaces I have rented have proved to be problematic. This last space was very tiny, but I made do. I thought the cost was too much for such a small space. The other issues include human fecal waste right inside the entry door to the facility, as well as a homeless person (and what looked like more fecal waste) inside the building lumped up laying on the floor about 50 ft. from my unit. I will say your associate (Cory) was great , but sadly I don’t think part of his job should have to include cleaning up human waste. This was a horrible experience for everyone and I almost vomited, as the smell was so bad. I have one 8’x10’ space remaining and it is my goal to get it moved as soon as possible. Lastly, the non-climate controlled unit I had several months ago was simply unsafe. There are homeless people roaming around that area which is three blocks away from your main facility snd I never felt safe there. Also, the road floods with standing water when it rains. This space was far overpriced and I will never rent there again.
JEWETT MARY | Overall ExperienceTruly top shelf business! Friendly, professional and accommodating!
Terry McLeod | Overall ExperienceThe storage itself was fine although access into the storage locations was not very accessible. The box for a patrons access code is broken/inoperable and has been for my entire stay with Uhaul. It would be GREAT if patrons could access locations without having to walk up to the front office for someone to open the door from the inside. What's the point in having the box to insert your code when it hasn't worked in over 2 years? P.S. It's a Blessing that the old manager is no longer at this facility. Thanks, Joyce S Hurd
Joyce Hurd | Overall ExperienceMs. Tina Burnett did an exceptional job with helping me ensure my move in was seamless and stress free. She is amazing at what she does within the company and I will be recommending future business toward U-Haul Storages. The storage space was clean and after hour assistance + customer support was spot on & 10/10!
Osharia Daley | First ImpressionsFound comparable sized unit within 2 miles for lower monthly price
Conredge Lewis | Overall ExperienceIt was a great experience God bless you all.
Jose Valentine | Overall ExperienceI couldn’t be more grateful - the staff was amazing!
Margaret OHara Poma | Overall ExperienceThank you Greg for your excellent customer service. You took the time to ensure that my passcode was working and provided detailed explanation of hours and how to enter and exit the facility
Ada Enid Lopez Rivera | First ImpressionsI was very upset when I entered the building but customer service. They was very polite when they help me with my situation. And when I left from there. My whole attitude change.
Syvia Young | Overall ExperienceThe staff was absolutely wonderful, they helped me alot.
Rebecca Runnels | First ImpressionsThey're difficult to get on the phone, but they do have friendly service.
Kathryn Hayes | Online Move Ingreg is a very courteous manager. facilities is clean and accessable.
Jamie Hill | First ImpressionsHad excellence servicd
Ronald vinson | First ImpressionsElijah and the light skinned Black lady were very very helpful and understanding after bad experience with another Uhaul store (543 Cobb Parkway). I love my 10x10 storage as well as the location near the front entrance. I suffer with arthritis so having a short distance to drop off or pick up my items is very convenient. Elijah did an amazing and outstanding job!!! It was about 20 minutes before closing, but they took their time with me. Elijah knew exactly what he was doing. It was evident that he has been with the company for some years; very professional and smart. 👏 and Hats Off to the crew at 900 Roswell Street for very professional fast and courteous service!!!
Edwina Burke | First ImpressionsOver a year at this facility and no issues. Greg and his staff were always very helpful and positive. Thank you very much!
MICHAEL SHORES | Overall ExperienceFacility maintains cleanliness. Staff very knowledgeable and friendly would recommend to anyone
yvette Butler | Overall ExperienceTy
Cynthia Farmer | Overall ExperienceThe women who runs the storage rentals is great.
christina hartman | Overall ExperienceMr. Miller went above and beyond to take care of us and had the most pleasant manner about him. This has been a most stressful move ever and ever little bit of help has been a Godsend, thank you Mr. Miller and U-Haul for being there. A+++💫
Jonathan Buffington | Overall ExperienceGreat
Sharon Brown-Stallings | First ImpressionsVery friendly and professional staff. Units are well kept and easy to access.
jedidia dyer | Overall ExperienceThe only complaint I had was several times when I went to get stuff out of storage, the office staff had parked their cars for the day in the parking spots right in front of the doors at the loading docks. I consider these spaces to be for paying customers to use when moving items in or out of storage - they are the easiest spots to use with the loading dolly’s . So on the 2nd instance that this happened I went in the office to speak to the manager about it and he was very rude to me in his response, but they did all go move their cars out of my way.
Celeste Burr | Overall ExperienceThe staff here were very friendly and really helpful.
celia meegan | Overall ExperienceThe staff behind the desk was very accommodating. One young lady, I believe her name was Andrea, was wonderful and really went out of her way to help us. Above and beyond❗️👍✔️
Clarence Callahan | Overall ExperienceNina is straight, professional and to the point. You understand and she goes out of her way to accommodate deserving customers that show patience, listen and respect the facility. Her staff tends to convey the same sentiments
JAMES DE BOUSE | First ImpressionsCouldn’t find help when needed I stood in the lobby and waited for almost 30 minutes before someone was able to help and it was an employee who literally just came in and clocked in. I stood there and watched 3 employees working and helping out a customer in the parking lot with their hitch.
RAVEE POLLEY | Overall ExperienceWhen i returned the trailer, everyone in the office was friendly and helpful, especially helping me select the particular storage unit and how to access it after hours. Very efficient and friendly❗️
Clarence Callahan | First ImpressionsVery helpful. Great people
Michael Bowling | First ImpressionsStaff at facility are excellent
Christine DePasquale | First ImpressionsGreat staff and storage facility very well kept and reasonable prices. Highly recommend
NEWTON GERMANN | Overall ExperienceThe office and facility staff are friendly and genuinely Customer-Focused experts. Thank you again for your help upon arriving in GA after an eventful 3-day long drive from MI. Highly recommend.
NEWTON GERMANN | First ImpressionsThe manager went above and beyond to help us and we had a great experience with our storage unit and returning our Uhaul truck.
Clayton Wiggins | First ImpressionsGreat staff everyone was always very helpful, pleasant,great attitude and smiles 😁
charlotte williamson | Overall ExperienceReally friendly staff and great workers
Luisa Nino | Overall ExperiencePrior to coming to this storage facility, I had a below average experience. From picking up my truck and it not being available, to being hung up on by customer service staff and problems with the equipment, I was definitely not pleased. However, EVERYONE at this facility was TOP NOTCH. They were caring and attentive. I felt like I was the only customer in the world. However, I witnessed them give that top notch service to other customers. Brandon, Nia and ESPECIALLY LA NINA, the manager all treated my family with extreme care. By the time I got to the facility, I was in tears but when I left, I felt encouraged that there are still kind people in the world. Because of them, I will continue to use UHaul.
Placida Braswell | First ImpressionsLa Niña is the best!
Steve Brand | Overall ExperienceYou took $300 that was not authorized and emptied my checking account just as my bills were due. How do you think I feel? Furious that's how! Are you gonna cover my extra expenses due to this discrepancy? If it effects my credit score are you gonna fix that? Because it well may. Schedules have had to be changed ,plans altered,time wasted. And I cancelled auto pay prior to these fraudulent charges. This is despicable.
Patrick Wampler | Overall ExperienceHelpful to have equipment in the storage area to assist with the move out
THELMA MOORE | Overall ExperienceTina is an amazing manager and her staff is obviously just like her. Couldn’t have had a better experience with my storage. Different than any other storage company in the world. They’re not about stealing and selling your stuff.
Adam Weisenberg | Overall ExperienceNew to Uhaul storage. Great so far!!!
Timmothy McDonald | First ImpressionsStaff at 900 Roswelll Street location were all exceptional
Robert Fowler | First ImpressionsStaff very helpful and knowledgeable Indoor storage very nicely kept and accessible Will definitely use this facility again if I need storage
Brianna Jaclyn | Overall ExperienceLa Nina and her staff were extremely efficient and pleasant to deal with. She has her staff very well trained.
Iris Park | Online Move InThis U-Haul has the rudest, laziest employees of any storage facility I have ever used. And there’s a travel nurse I use quite a few
MARIE CEPHAS | Overall ExperienceThey were extremely helpful, got me where I needed to be, made my reservation easy, and smooth…
Adoniyah Sinai | First ImpressionsThis is a top notch U-Haul facility. The staff is professional and timely in responding to communications. And the facility is modern. It always clean, well lit, easily accessible, smells good, quiet and room temperature. I was a bit concerned when I had to get a unit on the 2nd level but once I actually drove around to the unit, it was street level from the side street and had 2 garage doors for loading/unloading regardless of weather conditions.
Shanita Edwards | Overall ExperienceBait and switch. I lined up a truck and free storage for a month and did not get the truck I wanted at the time I needed it. I stayed because of the one month free rent which I found was not a true offer and the unit I got has a building column in it reducing the square footage. This has all been put online as well. There is nothing like being trapped by you.
William Noland | First ImpressionsTimiyah Blair at the front desk was very knowledgeable, patient and professional. She assisted me with getting my storage units after my items wouldn’t fit in one she helped look for another unit on site after I was told by another worker that all units were occupied.
Marshelle Dixon | First ImpressionsThe staff was execlent,promt, and patient...i know thats hard when it comes to customer service!! Thanks and i will be using and recomending uhaul again!!
VICKEY HAWKINS | Overall ExperienceVery rude and unhelpful worker at the desk. I was charged for a unit that was supposed to be free for the first month, and the manager refused to resolve the issue when I brought it to her attention. I was reimbursed after going through corporate, following several hours of my own time spent explaining the situation. I will avoid this location moving forward.
Brendon Cadman | Overall ExperienceAbsolutely one of the best U-Haul stores in the area. Love how they paid tribute to the former Chevrolet dealer that was there for so many years. Excellent re-purposing of that property.
Christopher Monroe | Overall ExperienceI went storage and units trucks all over the country are you in the top five
Shirley Cooper-Hudson | Overall ExperienceDeberian de cerrar un poco mas tarde.
Hilario Dennis | Overall ExperienceI’m terrible with names, I believe his name was Fredd. But he did a wonderful job making my move in smoothly and efficient. Went above and beyond, and he was very knowledgeable.
LESTER JOHNSON | First ImpressionsGreat service the young man was very pleasant and knowledgeable
Reginald Lamar | First ImpressionsStaff is friendly knowledgeable and always ready to help. Storage facility is always clean and very well maintained. Highly recommend!
TAHIRAH SIMMONS | First Impressionsuhaul roswell st marietta is hard to get in and out of with big trucks, needs to be modded out ie. parking lot.
gary jessup | First ImpressionsThey have an good crew there Kia the GM was just very knowledgeable & patient with Me& My storage situation!! It wasn’t a long drawnOut process& that’s why if I ever have to return I will & I’ll certainly recommend them to Anyone in need of storage ⭐️⭐️⭐️⭐️
connie houston | Overall ExperienceWhoever the assistant manager there should definitely be fired. She harassed us the entire time we were trying to break the lock off our storage unit. This lady was rude, condescending, unhelpful, unprofessional, and had the nerve to run up on us with two other employees. The other two employees were no help. The assistant manager made threats to us our whole stay and also threatened to call there cops on us after we called a locksmith to help us due to them being completely useless! I will never recommend U-Haul storage again! Y’all suck!
Tracye Davis | Overall ExperienceMy experience with Uhaul was the worst. Moving is already stressful and my horrible experience added to this stress. The storage unit I was given was roach infested and I was accused of bringing them with me which is not the case otherwise I wouldn’t have complained about them. I was then initially told I had to move my stuff out of the unit after I paid a company to move it in. After complaining about the situation, the manager there worked with me and reassured me she would take care of it. I appreciate everything that she did to make the experience less stressful and she was very helpful in getting my things moved to another unit while I was out of the country. However, the moving company that they hired destroyed my TV stand in the process. The staff worked with me after I expressed how upset I was; however, it was a horrible experience for me.
JUDITH LOVINCE | Overall ExperienceTerrible all around.
Brendon Cadman | First ImpressionsZakiya Blair is the GM at this location and she has been nothing short of phenomenal in dealing with our particular situation. Moving across the country is very stressful and she has listened to us and worked with us from the start. She goes above and beyond what a typical business person would do. I highly recommend this location as the staff is following her lead and are only going to continue to be successful.
Tracy Prosser | First ImpressionsPick time was 1pm I arrived at 1230pm waited 45mins for a truck.The weekend of 5th of June my reservation was for 1pm I arrived at 104pm I had been bumped truck was given to someone else. This is poor customer service I wouldn't recommend this facility.
THELMA MOORE | First ImpressionsI just moved into the area and I reserved The wrong storage unit for my items. I went And met Ms. Blair and she showed me a unit and was extremely helpful and eased my worry! Things are wonderful.
LISABULLARD EVANS | First ImpressionsI had a great experience with this U-Haul location, both with my truck rental and storage rental. The facility is very well maintained. The Saturday I came to check out of storage (and pick up / drop off a truck to move everything) it was very busy and the staff was as patient as any
Kelsey Jones | Overall ExperienceYour systems are awful. I reserved a unit online, and Terrence tried to assign me one TWICE, and they were both occupied. He has no visibility to which units are available and which ones are occupied. So I didn't stand a chance at getting a unit at UHAUL.
JACKSON SWAN | Overall ExperienceYour systems are awful. I reserved a unit online, Terrence assigned two units that were already occupied. How is he supposed to know which one to assign? I did not have time for that, and I had to go with a different company that takes inventory seriously.
JACKSON SWAN | First Impressions10/10 will recommend!
Sarah Austin | Overall ExperienceThank you for keeping my items in a clean environment and safe!
Angela Harris | Overall ExperienceThe staff is great and Kia the manager is awesome. Thanks guys. Blessings 🦋
Anetha Whitney | Overall ExperienceThank you
CLAYTON DAVIS | Overall ExperienceMy door access code still does not work. I can only get to my unit during ‘operating hours.’ I stopped by the front desk in the first couple of days and was told that online move-ins are rarely able to complete properly and that corporate would need to fix my code as it all looked right in the system here. They said it might take a day or two for the code to work. Still nothing.
Vince Westin | Online Move InWe had a great experience. Jesse is awesome!
Ann Thomas | Overall ExperienceNO Veterans discount or if paid for full year in advance!
Daniel Hydrick | First ImpressionsFinding the entry to the property with a truck for the first time was a bit obscure, but everything after was more than I'd expect at least from what I am used what I am accustomed to from other U-Haul storage facility. This is a more modern experience with special drive up ramp for different vehicle and digital key access.
DANE BROWN | First Impressionsvery good customer service. Will definitely use this facility again with future needs. Thanks.........rd
ROBERT DONNELL | Overall ExperienceThe staff was courteous and helpful. The process was quick and we had no issues that wasn't quickly satisfied..
JOSEPHINE TRIPLETT | First ImpressionsIt was a great experience....thank you!
Margaret Bartlett | Overall ExperienceKiya and Jesse were the consummate neighborhood professionals. Each time I needed space or assistance, they treated me like a long-time local friend, and made me welcome while quickly solving my problem. Trucks and rooms of the size I needed were available, and accessible as-needed. The facility is extraordinarily clean, and I felt safe no matter when I visited. Thanks U-Haul and the Roswell Street team!
Edward Dannemiller | Overall ExperienceChris was very helpful and polite. He was very informative and great in assisting me! This is my first time renting a storage unit and he definitely made it simple and convenient. The prices are amazing and it didn't take long to get situated.
Chalonda Campbell | First ImpressionsEverything was ok except that for the 2nd time they never seem to be able to find my reservations.
Benito Salinas | First ImpressionsI had a great experience working with the staff who, convinced me to move my things from Extra Storage to U-Haul over a year ago.
Sarjo Patrick | Overall ExperienceMs. Kiya the GM in Marietta on Roswell Rd is wonderful. She is absolutely AMAZING!
Tobice Terrell | Overall ExperienceThe staff was extremely friendly and helpful. The manager Kiya was awesome.
TONA JOHNSON | First ImpressionsFrom the time I set foot in Georgia this location helped me get moved into my storage with ease. Every employee in this location is very kind and truly made me feel at ease. Using U-Haul for my move from Chicago has been a horrific experience BUT thIs location in Georgia with the General Manager Zakiya leading her team. Gerald, Terrance and another young guy you would NEVER go wrong. The phrase “I CAN HELP YOU” is the definition of every one of them. Thank You Tobice Terrell
Tobice Terrell | First ImpressionsGreat staff. Shelby was awesome!
Eugene Phillips | Overall ExperienceArrived on July 5,2020 around 6:00 pm the door access to get in too storage was locked couldn't get into my storage. Another also had too leave due no access. The sliding and the Mandoor was locked.
Johnny Whatley | Overall ExperienceVery helpful and professional I wish there were more people like her in the service industry it actually was the best part of my week even though my week was very stressful. Thank you for having her as one of your lead employees. Tommie Liott
Thomas Liott | First ImpressionsThanks for your good help. I was pleased with all of my service that day. Every one wore there name tag as well.
Sharon Scott | First ImpressionsThe staff seemed to be confused most of the time. Always overcharged me so I am still waoting on a refund of late fees they say I owed every month even though I was not due to the last day of the month and paid early most times.
Latausha Griffin | Overall ExperienceThe team at this facility are fantastic!
Thomas Ledoux | Overall ExperienceWe moved out on March 14, continued to get notices we had not paid our April bill, telling us we were being charged a late fee. Left two messages for Ms. Blair and also sent an email and never got a returned call back. This kind of management will run you out of business . I own a moving company and will never recommend this facility to our customers . The lack of customer service is unconscionable. No excuse for not responding back to me.
Donald Newnan | Overall ExperienceTHANK YOU FOR THE USE OF YOUR FACILITIES IN RESPECTS TO COLLEGE STUDENTS HAVING TO MOVE OUT SO ABRUPTLY!!! #TEAMSPIRIT U-HAUL !
kierra york | Overall ExperienceThey charged me for a month of storage after I moved out over 15 days ago and didn't prorate the month I moved out in... I will never use them again.
Derick Felton | Overall ExperienceShelby was very friendly and helpful!
CELESTE BURR | First ImpressionsI came 2 different times 2 days back to back an the costumer service was outstanding to the point I wanted to work here myself. I had a great an convenient experience. Thanks so much
keonta childress | First ImpressionsVery well managed. Staff is terrific. Highly recommended for rentals and storage.
Mark Hill | Overall ExperienceI wish we could access the facility later than 7pm. otherwise everything was ok apart from penalties fined the very next day instead of a week later.
Judith Black | Overall ExperienceThe GM is very rude not only to the customer, like me, but to her employees, she has a power trip, and is like they don't reprend this behavior, and until they do not, it is going to be a cycle
Rosangel Diouf | Overall ExperienceCustomer service was great
Netasha Taylor | First ImpressionsEveryone is so customer service oriented. Love this location.
Sharon Campbell | First ImpressionsEmployees were extremely helpful
Daniel White | Overall ExperienceThe representative was very helpful and efficient. I would recommend this location for rentals and storage needs.
reina mccollum | First ImpressionsWas very please with staff and quality of service
VICKIE HUNT | Overall ExperienceMy experience was awesome. Shelby was so kind and helpful. I would highly recommend this location to anyone!
CAYLA CLARK | First ImpressionsShelby at the Roswell rd location was amazing. Great customer service
Nylandia hines | First ImpressionsAwesomely great Customer Service PLUS
jill word | Overall ExperienceShelby was such a great help. She showed me the size of the storage, and was very kind to locate a storage closer to the loading door. I love the climate control units, so far a five star experience.
Julie Xiong | First Impressionsexcellent service
Judith Black | First ImpressionsGood customer service, very helpful.
Mattie Harshaw | First ImpressionsThe manager was awesome
Jenaro Roberts | First ImpressionsLike that i can store and rent at the same place. Employees are very accommodating and make a stressful work less worrysome.
tish tomkins | First ImpressionsAwesome Sauce Customers Service PLUS. ESPECIALLY THE STORE MANAGER
jill word | First ImpressionsThe employee did not know to show me my storage the day I rented it , then when I came to load it and saw it I was very upset . Also no one told me about the dollies to assist me until I called corpor
denise haden | First ImpressionsThe folks were great in assisting me!! Excellent customer service!
DEBRA RANNELLS | First ImpressionsVery helpful and professional
Steve Broughton | First ImpressionsGood professional services
Veronica lewis | Overall ExperienceEveryone there was very pleasant and helpful very great experience.
Bernadette Jones | First ImpressionsGood location nice and clean no complaints my way!!
Jessica Wood | Overall ExperienceA few technology glitches at check in - not a big ordeal. Staff super friendly.
Clint Etheridge | First ImpressionsLove the "re-purposing" of this mid-century Chevrolet dealership! Exceptionally nice, new units w/state of the art security. Super friendly staff and GM! :)
Christopher Monroe | First ImpressionsThe manager, DeAndre, was wonderful to work with. We were the first storage customer after the facility opened. He was as helpful when we came in as he was when we closed out our unit.
john beverstein | Overall ExperienceThere was a guy who look out for me didn’t get his name. Black, dark skin, between 5’ 6 - 5’9. Slim. He gave me excellent service. Provided me with a lock for my truck.
Christine Hudson | First ImpressionsI had a warm reception and a positive experience.
Sarjo Patrick | First Impressionsgreat
janice ross | Reservation