Very nice location
Joshua RCustomer Reviews for U-Haul of Ballwin
14767 Manchester
Ballwin,
MO
63011
(2 Mi W Of Hwy 141, Near Quicktrip at Ries Rd.)
(2 Mi W Of Hwy 141, Near Quicktrip at Ries Rd.)
Services at this Location:
Contact Us
14767 ManchesterBallwin, MO 63011
(2 Mi W Of Hwy 141, Near Quicktrip at Ries Rd.)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Excellent customer service by staff, very satisfied.
Richard T- Rating:
- 5.0
Always awesome
James H- Rating:
- 5.0
Customer did not leave a comment.
Nathan D- Rating:
- 5.0
Great speedy job!
Wesley G- Rating:
- 5.0
Outstanding customer service and the 26' truck we rented was in excellent condition.
Tim L- Rating:
- 5.0
Customer did not leave a comment.
Gary M- Rating:
- 5.0
Customer did not leave a comment.
DAVID G- Rating:
- 5.0
Customer did not leave a comment.
Scott M- Rating:
- 4.0
The only "issue" I had with this rental is this.. I have rented many UHaul vans in the past. A majority of the vans I've rented have been 15-20 footers. This time, I rented a 10 foot van. I was unaware that your 10 foot vans don't have ramps on the back; only 15 foot and above, and I didn't realize this until I got to my destination. If I would have known this, I would have rented a 15 footer because a ramp was desperately needed for the move I was making. This made our job twice as difficult as my 75 year old father and I had to pick up a bunch of heavy furniture instead of easily rolling it down a ramp. I know (now) it states there are no ramps on the 10 foot vans in the online rental paperwork that I would imagine not a lot of people read. I guess I shouldn't have assumed. Nw I'll know to double check before I leave the sight. I guess, maybe, if the UHaul employee could have mentioned "hey just so you know, our 10 foot trucks don't have ramps", that would have helped.
Darren D- Rating:
- 5.0
Customer did not leave a comment.
Kelcee K- Rating:
- 3.0
I reserved a cargo van and was called 20 minutes prior to picking it up and was told they did not have it. I got 1 10" truck instead. I had to take it due to my schedule but was charged $15 for insurance that would have been $11 had I got my cargo van that I reserved.
Greg H- Rating:
- 5.0
friendly and helpful.
Richard R- Rating:
- 5.0
Customer did not leave a comment.
Xin L- Rating:
- 5.0
So easy to use the app! Guys at the store were great!
Joe B- Rating:
- 5.0
Customer did not leave a comment.
dick c- Rating:
- 5.0
Overall I had a great experience ordering a rental online, but the steering rack in the car needs to be repaired
Serhii R- Rating:
- 5.0
Friendly and professional service. Rental was in perfect condition. Couldn’t ask for a better experience. Highly recommended.
Christopher B- Rating:
- 5.0
Everyone was kind and helpful at this location. They have all your trailering needs. And very efficient. I checked in and out quickly.
David H- Rating:
- 5.0
It is great as it is. Everything was done right.
Blanca P- Rating:
- 5.0
Good service thanks
carlos l- Rating:
- 5.0
Customer did not leave a comment.
steven k- Rating:
- 5.0
very friendly and helpful staff
Karen C- Rating:
- 5.0
The trailer needed maintenance, it was making a loud noise when the brakes were applied
donyell b- Rating:
- 5.0
Customer did not leave a comment.
John R- Rating:
- 5.0
The app is glichy and the self return can be interrupted and made uncompletable.
Patrick M- Rating:
- 5.0
Customer did not leave a comment.
Saqib A- Rating:
- 5.0
Customer did not leave a comment.
Manish A- Rating:
- 5.0
Customer did not leave a comment.
Eddie S- Rating:
- 4.0
Customer did not leave a comment.
Kelly M- Rating:
- 5.0
Customer did not leave a comment.
Bryan R- Rating:
- 5.0
The process was very simple, the reps were polite and helpful. I will continue to use and recommend this location to anyone who needs a trailer or other equipment.
Rick C- Rating:
- 5.0
Make sure they know there is no ramp for the 10' truck!
John S- Rating:
- 5.0
Customer did not leave a comment.
Dan S- Rating:
- 5.0
Customer did not leave a comment.
STEVE T- Rating:
- 5.0
Customer did not leave a comment.
Carla G- Rating:
- 4.0
Customer did not leave a comment.
Robert C- Rating:
- 3.0
Customer did not leave a comment.
Paula R- Rating:
- 4.0
Customer did not leave a comment.
Sofia S- Rating:
- 4.0
Customer did not leave a comment.
Robert F- Rating:
- 5.0
I had a really great experience and the staff was super friendly, even at 7am on a Saturday!
Tim W- Rating:
- 5.0
Customer did not leave a comment.
Maxwell M- Rating:
- 5.0
I have never had a problem with Ballwin UHAUL and have used their equipment several times!
ROY M- Rating:
- 5.0
Love your HD trsilers!
Robert B- Rating:
- 5.0
Completely satisfied with all aspects. Love good service and competent personnel!
Janet E- Rating:
- 5.0
Customer did not leave a comment.
Steven S- Rating:
- 5.0
Customer did not leave a comment.
dan H- Rating:
- 5.0
Customer did not leave a comment.
Charles W- Rating:
- 5.0
Customer service was excellent. Uhaul agent was friendly, courteous, and helpful.
Jessica G- Rating:
- 5.0
Great service
SIDNEY H- Rating:
- 5.0
In and out both renting and returning in under 10 minutes
john e- Rating:
- 5.0
Customer did not leave a comment.
Michelle J- Rating:
- 5.0
Customer did not leave a comment.
James H- Rating:
- 5.0
Customer did not leave a comment.
ROBERT A- Rating:
- 5.0
Customer did not leave a comment.
Braja M- Rating:
- 5.0
Awesome experience Guy was great and work done well and on time
Vito A- Rating:
- 5.0
Nothing! People were great!
Norbert S- Rating:
- 3.0
I was happy that the work started on my scheduled time. It only took about an hour for the mechanic to get the hitch on. I was pleased with the hitch. The only complaint I have is the bottom cover was not put back on the under carriage below the fuel tank. The mechanic indicated that per the instructions with the hitch, the areas he trimmed of the bottom cover did not allow the cover to be put back into place. He told me that the cover was not totally needed. I brought the cover home with me and spent an hour trimming and fitting it into place. I am disappointed that he did not spend the extra time to do a little bit more trimming and put it back on. He had the tools and the lift to easily work on it , where I had to crawl under the car to work on it. The reason I contracted U-Haul to do the install was so I would not have to crawl under the car. Jim
JAMES G- Rating:
- 5.0
Customer did not leave a comment.
Chuck M- Rating:
- 4.0
Work on the U-Haul app which is NOT user friendly at all. James L.(Hitch Professional) at Ballwin is the best! Thank you.
Mary E- Rating:
- 5.0
We had a flat on our trailer and were stuck on the side of a busy highway. I called and help responded very quickly. Everyone was very helpful and professional.
Fred H- Rating:
- 5.0
Customer did not leave a comment.
John B- Rating:
- 5.0
The store was great stuff great
LaDarius R- Rating:
- 5.0
Everything went smoothly. All U-haul employees I interacted with were helpful and easy to work with.
James N- Rating:
- 5.0
Customer did not leave a comment.
stephanie B- Rating:
- 5.0
Customer did not leave a comment.
clayton m- Rating:
- 5.0
They were very busy but took care of us in a reasonable amount of time. Staff is friendly and extremely helpful! Your dealer in Glenwood Springs, Colorado also took great care of us. The key to the lock on the trailer broke off in the lock Tuesday night. We went to the Glenwood Springs, CO dealer Wednesday morning and they cut off the lock and sold us a new one so we could promptly continue our trip home. They wre great!!
STEVEN B- Rating:
- 5.0
Customer did not leave a comment.
Kevin S- Rating:
- 5.0
Agents were courteous and helpful. I will recommend this site to others.
Richard C- Rating:
- 5.0
Uhaul associates at this location were quick, efficient and extremely helpful
William F- Rating:
- 5.0
Super friendly and efficient associate.
Jeanne N- Rating:
- 4.0
Make sure they enter the correct information. The customer service was excellent.
Stacy S- Rating:
- 4.0
Customer did not leave a comment.
Thomas S- Rating:
- 4.0
The entry was blocked with drop offs from the night before. The keys couldn't be found for the 1st truck. The staff found another truck, but the transmission sounded bad on that one. The 3rd truck was great but it was a drop off from the night before, so it was barely cleaned and blankets were missing. The staff did the best they could even before official opening hours. I also think the gas tanks should be filled all the way. It doesn't change your costs, and I didn't appreciate having to fill up in the middle of my move. Regardless, the job got done.
Ward M- Rating:
- 5.0
The team was really busy yet had excellent customer service with each individual request! Highly recommend!
Constance G- Rating:
- 5.0
The location was fine , the truck itself was a massive setback to the entire day. The trucks check tire light kept coming on. I called roadside and they told me to go to the nearest uhaul location which was 20 minutes out of my way. Took it there just to receive zero help from someone who had no idea what was going on. Called in again and they basically said unless you break down your own your own. Driving through country roads alone? Nice. It took over an hour out of our day and tons of stops and an overall unsafe trip.
Kate K- Rating:
- 5.0
Your agent was helpful and friendly. Took the time to explain everything. Really customer friendly.
Robert M- Rating:
- 5.0
Customer did not leave a comment.
kEVIN h- Rating:
- 5.0
The back-up camera was not present! Having recently used a UHaul truck I expected this device, without it, it was a bit less comfortable backing up and out of a facility.
LEIGH E- Rating:
- 5.0
Customer did not leave a comment.
Gregory M- Rating:
- 5.0
Customer did not leave a comment.
MARK F- Rating:
- 5.0
Customer did not leave a comment.
Daniel H- Rating:
- 5.0
Customer did not leave a comment.
Rajashree P- Rating:
- 5.0
The staff at this location makes it the best Uhaul experience I have ever had. Truly an example of how to make people feel comfortable. I rented a truck on Saturday, February 24 and the team in the morning were exceptional.
Joseph K- Rating:
- 5.0
Customer did not leave a comment.
Jack G- Rating:
- 5.0
everything was great
Jeff B- Rating:
- 5.0
Right rear tire was really low when truck was full!
Frances S- Rating:
- 5.0
The lady at the desk seemingly gives me dirty looks when I come in. Not sure what I did to upset her
Ben L- Rating:
- 5.0
Customer did not leave a comment.
Kathryn H- Rating:
- 5.0
They were very helpful and very efficient.
Joseph M- Rating:
- 5.0
I was very happy with the experience and team. They were very helpful, knowledgeable and friendly. I would recommend and definitely go back.
Mark H- Rating:
- 4.0
Customer did not leave a comment.
Brian A- Rating:
- 5.0
The personnel are always great. I pulled in and was off of the lot within 5 minutes or so. Great service from their staff.
Donald G- Rating:
- 5.0
Everything was great. Quick, fast, friendly service!
BRANDON B- Rating:
- 5.0
Customer did not leave a comment.
Kathy S- Rating:
- 5.0
Would recommend
Jerrad T- Rating:
- 5.0
The guys had the equipment ready for me when I arrived. Got the car carrier hooked up quickly and correctly. Met me when I returned and disconnected the carrier. This rental operation was seemless - I recommend the Ballwin U-Haul to anyone who asks.
Damien F- Rating:
- 5.0
Customer did not leave a comment.
John H- Rating:
- 5.0
Customer did not leave a comment.
Qamar f- Rating:
- 5.0
Customer did not leave a comment.
DARREL TAdditional Services at this Location
-
Moving Trucks
We have the largest selection of new trucks!
-
Trailers & Towing
Our cargo and utility trailers start at $14.95!
-
Moving Supplies
We sell hundreds of products to make moving easier!
-
Trailer Hitches
U-Haul is North America's #1 hitch installer!
-
Propane
Propane service delivered straight to your door!
-
Trucks for Sale
We have the largest selection in the industry!