The employee who we worked with on site was great. Look forward to working with him again.
Jonathan DevineCustomer Reviews for U-Haul of Bethlehem
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trucks frame is severely bent. Very sloppy handling as well as a wiring issue I found. It’s really odd that you guys let someone drive a truck in this poor of condition.
Amer SejdicApp didn't work, as it didn't have pickup choice in the drop down. I called help desk and they sent me video with screen shots that didn't match the app. Had to wait until 9am when office opened to get truck.
William CaseyChange oil light was on at the start of the rental and lock for rolling door was not operational. I purchased my own lock for an over night rental.
Karen AckermanOur associate was absolutely amazing, best uhaul experience I've ever had
Nicholas ColemanNot locations fault Had reserved for Saturday email after confirmed that pick up was moved about 15 miles away No mileage credit offered so I had to change plans Total miles for use was less than 20 so cost would have doubled In that regard service was terrible
Anthony RegecI believe he was the GM. Very kind and courteous.
Oscar ValleYour APP is to confusing. I could not find how to do self check in .
Forrest BurrowsI rented and left there for a later pick up ,picked up furniture @ my address and took them to fairmont .Then I dropped off used for not even 2 hours, Thank You For Making This Rental Available 🙏🏻
Jenny FRIASMy Triathlon coach has a UHaul hitch. And highly recommended UHaul. The price and quality of work is amazing!!
Anthony RinaldiFriendly, & accomadating
Orlando RamosReceptionist was great. Nothing to improve.
catherine collazoCostumer service is great So basically keep doing a great job.
patricia rhodes-thompsonThe Uhaul staff was very quick to service my online order and retrieve the equipment upon Truck arrival. Thank you, Brian Scott!
Edward DerrI do not have any suggestions. I had a very good experience.
Judy LassoCustomer service was great but my truck was not clean; trash items like plastic left behind/under seats and dash and armrests had gunk.
NICKOLE ATKINSWonderful experience, top notch customer service!
Jeremiah NolesNothing.
charles brownEverything was great! Second rental in the past several months.
William ForrestNothing
Gisselle Torres riveraNot much was a very helpfull process.
Alan DunnavantI can honestly say leave perfection alone
Celestino RamirezWhile it was clean, the uhaul van had a terrible smell inside. It was so terrible I had to drive with the windows down and use my own air freshener to be able to drive it.
Paula JohnsonStaff was very friendly. They got us in and out quickly there was no wait. Thanks!
Kimberly McKnightI think if there’s no equipment available at these location they shouldn’t have taken any reservations. I have made reservations in two occasions to show up on the day to tell me they don’t have any. And send me to a different location not right at all.
HECTOR RIVERADisclose ALL RULES to customer before completing order. BE CLEAR IN INSTRUCTIONS OR THE CUSTOMER WILL NOT KNOW OTHERWISE. Have a better attitude.
Shawn CummingsThe Sweetest lady ever charming just awesome who answers the phone and checks the truck her customer service is Amazing..
Adriane DavisBrian was great! Truck was exactly what we needed 😊
Frank DemeterI have rented trucks from this location a few times. I would really like to recognize Holly who helped with my rentals. I have been at that location a few times and every time she is always cheerful and provides excellent customer service. In the future if I need to rent another truck through U-Haul I will definitely use this location again because of the stellar service I have received!
dean altemoseAll was good. Thank you.
DARLENE COLEMANStaff was great
WILLIAM SLIPPEAfter Hours Drop-off
Barry CohenVery easy to reserve. Good experience!
felicia crossThe lady who helped us was very helpful and funny!
Yaritza GonzalezHolly was very sweet and helpful!!!
Summer MooreNothing everything is fi
Nelson RodriguezBrian was great and so was Angel 2 years ago. Thank you!
LAURA MattesTruck was horrible service was slow
Francis CostantinoI absolutely hated the after hours drop off system. I had to download an app. No I don’t want to have a U-Haul app on my phone. Then I had to fuss with the location services setting. I got so frustrated I just dropped the key and left. Then I get charged a $20 fee. I get you want people using your app but it shouldn’t be mandatory.
Jeffrey WetzelRepresentative at location was so incredibly nice and helpful.
Susan AcevedoTruck bounced and shook the entire length of I78 from Bethlehem to Hersey. It did not ride like a van, it road like a bucking bronco. Bed of truck was not "broom clean" when I picked it up. The location itself was fine. Arrived on time in the morning and was there for the drop off that evening. On site parking was available for my car.
Robert EmbergerEverything was fine but the truck did not have the dolly that I reserved in advance
William AlpaughGreat experience as usual. Customer service at this location is always great.
SUSAN BOERGERI appreciate the great customer service!
Philip GeiterSuper clean van and great help from the workers. Always a great experience.
LARRY GEIGERParking is tight. When uhaul returns block the exist it is frustrating. Perhaps allow customers to drive around the back of the building when existing with their car. Employee was friendly and courteous.
deborah rushThanks!
Ryan DeWalt