Professional to the extreme.
gerry dCustomer Reviews for U-Haul of Burlington
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was wonderful very professional and helpful. Would definitely recommend and use again.
Jan PA place to sit!!!
Leslie MThe equipment operated perfectly.
David MVery helpful and friendly staff. Quick and easy check out experience. Really like this location.
Marielena SVery courteous and helpful reps. Provided free blankets without being asked when van was a little dirty. Easy check out!
Marielena SThis location is wonderful! Staff is polite, friendly, responsive, and helpful. I am grateful for their help !!
Jennifer BThe manager and assistant manager were very nice and efficient. It was a busy weekend and they still had top notch customer interactions with me and others I saw. I will definitely tell people this is the place to go. The truck was comfortable and did the job. The availability of extras like boxes and blankets made things easier. Thank you for helping minimize the stress of moving.
Cassandra EI've always had good luck at U-Haul of Burlington
Mike TSuper cute and fun office space, very clean and nice decor. Love the geranium. Needs no improvement! 10 stars!
Denise SGot the key to the uhaul but they never told me anything about it. Just showed me where it was parked as if I driven a uhaul before. Windshield has a crack. Probably been like that forever. Charge me $68 for fuel because it was slightly below the 1/4. Last time I'm using uhaul.
Hung MI was charged to much money for gas not being filled to where you wanted it as returned. I was given the truck on E and the red light flashed up automatically after leaving the lot. I tried calling the uhaul multiple times to tell them about the gas but no one answered. I would like a refund of $75 back please. Its not fair.
Paige DFriendly, competent folks
Daniel AExperience was exceptional. The individual assisting drop-off was extremely helpful and had a great sense of humor
MARK WThe trailer I rented did not fit the vehicle for which is was intended. The UHaul website indicated it would fit a Tesla M3, but the stopping plates were too high for the front bumper to pass over. Therefore, I had to return the trailer to a different location than intended and have requested a full refund for this inconvenience.
Thomas WI think g you have it figure out. Thanks to your manament team who helped us in all the ways he could
Jance BThe on-line order had incorrect (and increased) costs for the hitch, however the staff was happy to reassure me when I called them, that it would be correct when I dropped off the car. They were correct. I am not sure why the order was incorrect on-line prior to the appointment.
John WThe owner who helped me was very courteous and helpful. He had a good sense of humor as well.
Adam WThe person who handled my rental was very knowledgeable on every aspect. She was friendly and is a great person to be at that desk!
Tracy aPatrick Rose and his associates were extremely helpful and met all of our needs!
Chris PFantastic service all the way around. Patrick on the phone calls was excellent and professional. William doing the Installation was on time, and fast! Checking out/ payment agent(s) service staff very detail oriented and friendly. Cannot find anything less than 100% great! Thank you, Annie
Annie HNeeds more signs pointing to where the equipment return is. I initially pulled into the parking lot on the opposite side of the building to where the dedicated equipment return was. From that angle, I couldn't see the dedicated equipment return spot and I didn't see any signs pointing to it so I wasn't sure where to leave my equipment. it was a tight parking lot otherwise so there was nowhere for me to leave a 15 foot truck with a trailer attached. my wife had to get out of the car and walk around to find the equipment return area.
MATTHEW BWaited for 40 minutes before I could pick up my trailer that I had reserved. Service was very slow.
Timothy RThe size vehicle recommended in the website based on what we were moving was NOT sufficient. We ended up having to choose things to get rid of and not pack last minute because what U-Haul lists for sizing was not good, and we have an average amount of furniture. The locations used were fine, and the vehicle functioned well, but size up, and I wish U-Haul would adjust the recommendations because it caused so much stress
Lauren TI dropped off after hours. The key drop off mailbox could be marked better. It just looks like somebody's mailbox on a random weird door.
Ivana MWe were greeted by a polite young man, the truck was ready for us and it was a quick in and out process. Would deffinately use again.
John BWhen I initially went in to reserve the truck, the staff was very friendly and helped explain everything to me, which I appreciated. The truck was very damaged when I picked it up. I felt uncomfortable taking such a beat up truck, but had no other option. It was also pretty dirty, but that wasn't too bad. The truck stalled repeatedly while I had it for 48 hours. It probably stalled 15-20 times. It also lurched/jumped forward inexplicably, which caused the fragile contents to shift around inside the truck, unfortunately. There was also a pack of boxes left in the back of the truck, which got in my way; I was also afraid I'd be charged for the boxes. Lastly, upon dropping off the truck there wasn't much communication. The location seemed understaffed and the employee seemed overwhelmed. I handed him the keys and he said I was all set, without verifying mileage, condition, etc. I wasn't very comfortable but left anyway.
Tanner FEverything went as planned and the van was in great shape.
Richard GPatrick (manager) was great, opened at 7am right on time, hooked up and tested the trailer with me. Jordain installed the hitch ball for my wife when she stopped in a couple days before to buy the ball, which I did not expect him to do. A big help as otherwise I was going to have to buy a large socket to get the ball installed. Thanks team.
Eric HThey have all the needed supplies. Patrick was very helpful and friendly.
Cara HCustomer service was EXCELLENT! Can't say enough positive things about my experience getting the trailer and returning it! 5 star!
Stephen EOur original rental truck, Jeffersonville VT, was rented before we arrived to take it without any contact to us letting us know it was not going to be there when we arrived. Seems both greedy and unprofessional. This Burlington location was able to accomodate us last minute.
John STotal experience was great.
Harry BJose was incredible. The cleanest Uhaul truck ever seen and driven and the best service I’ve ever had. I have moved and used Uhaul over a dozen times in the past 7 years. He is by far the best employee I have encountered and the service was impeccable.
Charles PAll U-Haul personnel I have dealt with are courteous and professional. The U-Haul website, however, is confusing and full of errors.
jean cEveryone was great
SEAN TThe personnel seemed distracted and not focused on their work
Richard PPrompt and courteous service. Good job.
Bruce WTruck was supposed to be ready for 24/7 pickup and wasn’t. Has to wait until store opened and delayed moving by 2 hours.
Deirdre PChandra was super nice and very helpful
steven tJose was awesome!
Kevin BRenting from the Riverside location was low-stress and easy!
Peter SThe team at Burlington VT UHaul were amazing ! Super friendly and helpful.
Andrew NJose at the Riverside drive location in Burlington VT was excellent. Helpful, responsive, proactive. A great employee and sadly at Uhaul I have not come across that many, and no one even close, to Jose.
Douglas eIt was snowing and the truck I rented had low-tread summer tires! It was a nightmare to drive. I got stuck countless times but fortunately no crashes and no one hurt. It took me 3hrs to drive 20 miles. This is completely unacceptable and downright dangerous. All trucks should have all-season tires at a minimum.
Paul DTry to keep GOOD people like JOSE in place! The local uhaul folks are great.. CORPORATE not so great! Delays.. problems getting the order correct.. getting the credits assured by several people are not timely at all!.. ESPECIALLY from CORPORATE!
Ron DStaff was polite and professional!
Edith DThe person who was working on the day I went to bring back my rental was completely incompetent... I had showed up prior and asked to change cards on file they said no problem and that it was done, but the day I go to return it this incompetent worker clearly disregarded the notes on file and charged the wrong card not long after they clocked in. When I showed up he tried telling me charged the replacement card but infact charged the old card on file causing financial duress for the parties. When I asked to have the charge refunded and then charged onto the new card he started cursing at me telling me he's unable to do that. Overall the worst customer service I've had ever. The guy needs to either be retrained or fired. The former is sufficient.
Matthew RGreat service
Stephen DSo the only reason I rated it poor was because I wasn’t informed about 5 dollar safe ride/trip to cover towing. I was also not told my insurance and/or triple a does not touch U-Hauls. I knew there was a possibility I may get stuck as I had to pull up on grass to the back door to unload the pool table I bought. I got stuck and 415 dollars later I got a basic winch for two feet to get me back out. It was the guys first day on the job so mistakes happen. I spoke with Bryant and I really like him, he’s on top of his stuff and a very good manager. He offered to go 50/50 with me on the price of the winch. I sincerely appreciate that, but I wish I would have known I needed to pay 5 bucks to cover towing and/or been told insurance and triple a won’t touch U-Haul and I would have gladly paid it. I really don’t think I should have to pay when I wasn’t even given the option of taking safe trip/ride (or whatever it’s called to cover roadside. Again not blaming someone who’s was on the job for one day, but I don’t think it’s fair I wasn’t informed of this stuff.
Jean PGreat pickup and drop off crew
Megan SThe tire felt like it was going to fall off driving over 40 miles an hour. I also filled the tank over what I got the tank at, and they still tried to charge me for putting more gas in. That was resolved but it was very inconvenient.
Kyle LThe truck had a leak in the roof and water pooled up on the floor damaging our product packaging,
Matthew RBe sure you get the same wonderful woman at the U-Haul desk who checked me out and in.
michael lThe employees were very helpful & knowledgeable & helped my move go smoothly with no hassles. Moving is very stressful as it is.
Connie CAs always the Williston and Burlington, Riverside avenue stores are always professional and friendly staff.
Keith DRented a 15ft uhaul and drove 24miles. Added over 3 gallons of gas since the uhaul averages 10mpg, and the location still charges me $35 for fuel! Absolute robbery. I will be calling to discuss this further.
Steven HI've been to this location before with good results, but the "A" crew was absent this time. Check in was fine, until I was given contract and keys, and told the van was out front. I go out front, neither of the two vans were the right one. I go back inside and am told it's one of the ones on the side of the building. The employee goes out and points to the line of vans. The one in front, which is the only one accessible, is not the right one. I ask if someone is going to move the other vans so I can get to mine and was asked to come back inside and they'll assign another van. I'm given another key, but no new contract. I ask for new contract and they print it for me. I get the right van and pull it into the light for inspection. Lots of small dents, dings, and scratches. I go back in and ask where they document the damage. I'm told to just take photos. Only other complaint about the van was a poor air seal around the driver door/window. The wind noise was about the same as if the window was open. After hours drop off was frustrating, but I'll take the blame on that due to unfamiliarity with the online drop off process.
Jason KSurvey should have a middle answer that spans yes or no- equipment was clean enough, if not pretty & i would be more likely to recommend the Williston site just on cleanliness & appeal. This facility is in urgent need of repair. The building is old & not well maintained. Trucks were clean enough but needed minor repairs. This site is in Vermont's largest & richest city but looks like it belongs in a rundown used to be. Uhaul should spend a bit of $ & do some repair to the building before it falls down on it's own. Overall experience was fine, employees were good, the site just needs some love.
Justin SHelped me out with a billing issue, made it easy
Jeffrey C | Overall ExperienceAll folks i encountered were very informative and helpful. They seem extremely organized and aware of what is going on in their store. Matt was a pleasure to work with.
David T | Overall ExperienceMatthew makes the store! He goes above and beyond - whatever shortcomings they suffer - he always resolved the issue with good communication and follow through! So in that way he pulls company up
abena s | Overall ExperienceEverything went smoothly and everyone was very easy to work with and kind. Thank you!
Katie B | Overall ExperienceCloses a bit early in Sunday. Most people have that day off and would like to get things done then.
Michael D | Overall Experience