Customer did not leave a comment.
Melonie GCustomer Reviews for U-Haul of East Orange
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agents where super rude no help they kept telling me to use the app I showed up at 655 they told me they was close and couldn't help me close out my vehicle just disgusting and rude picking up was the horrible experience I did everything on the app the app told me to tell tell the agent I'm done ask for my keys he said do I look like I have them I was charged for gas when I gave both receipts to the agents just the wost experience the brakes went all the way to the floor super scary trying to stop I had to drive under the speed limit because I was scared I wasn't going to stop the worst I never experienced something like this before
Malika Wexcellent service
Stefan DEverything was smooth and quick. Friendly staff
Kinya ASomeone in one of the trucks told me it was OK to park in the lot. I asked him what else he needed, figuring paperwork, or the mileage, or a report on how it performed. He said the key, as if I had a particularly low IQ. I gave it to him and left. Interesting way to treat valued customers that just spent $1,000 with your company.
David TI was charged for fuel and I put fuel in
Coral EI feel that I was over charged for the rental. They put a hold on my card that was a estimated. I actually drove less that estimated and they keep the entire amount. And they charged me a fuel charge when I returned it with gas over what was on the meter when I drove off the lot. Be careful! Check your recipe.
WILLIAM GThe onsite manager was very rude and unprofessional. She was cursing and yelling all because she had to do her job . Didn’t get a Chance to get the young man name that helped us out but he definitely needs to take her position as manager. He was very helpful and professional.
Ajeeh BA bit of a hiccup @ the pick-up experience with the app. Verifying contacts took quite a long time, however, smooth return process and got the job done. Grateful they took my last-minute reservation!
Ohene WI was charged for gas when I should not have been because I refilled it BACK to where it was at when I received it!
Jasmine MRented truck from March 23, to March 24 and when received the truck it had no gas and the price they charged was overpriced for one day.the location only one staff and it was busy. She was told there was no gas but I was charged, very disappointed with service
tanira mNice people
Rasheed AThanks you
Amy MThe ramp for the truck I had was super Malfunctioned it fell on my foot and now my foot is fractured. The manager of this place was extremely neglectful and decided to make every single person check in online versus taking care of us how we normally are dealt with and with that being said no one would assist me and in finding out this ramp wasn’t good
Jennifer ROnly 1 over worked rep COMPUTERS/TOTAL SYSTEM WAS NOT WORKING? HAD 2 TRUCKS GAS METERS OM EMPTY WILL APPRECIATE IF I CAN BE CONTACTED BY A CORPATE PERSON THANKS FOR YOUR ANTICIPATED SPEEDY RESPONSE!
RODNEY WThe rental process went smoothly. Will recommend.
CYNTHIA HPerhaps have more help at the counter. The rep behind the counter had a glut of clients to deal with. We were treated with courtesy but we waiting a long while to be served.
Thandiwe KMore staff, the wait was too long, I was waiting for an hour
MARIANA HGive a total price at some point vsn was more than I expected it should be.
EDWARD CThe tech was super friendly, helpful and professional. I am satisfied with the installation and I would very much recommend this U-haul store to have your hitch installed. Thank you!
osvaldo uNothing much
MANALAK HThe only communication we received was to just hand the key to the employee outside for the return and that we were all set. Then my receipt includes an extra day charge though the truck was returned within 24 hours.
Kay DThe manager, Jenna is the best! We rent every week for our business, and she is always helpful and delightful!
JENNIFER FFire the people who run the shop..they are lazy, have no customer service,very rude and have no knowledge of the actual rental business..one female had her 2 year old daughter there and was always out in her personal car with the child when she was suppose to be dealing with the customer..I was overcharged because the agents at the uhaul was too lazy to explain how to do a return on the phone..just unexceptabble behavior. Thumbs down.
Hayward CVery poor costumer service by manager.. no manners does not know how to deal with the public .
RABEL FReservation was made day before pick-up. Processing was one full hour,
OLA MGreat, friendly customer service. Everything looks well run.
Robert NMake sure when giving trucks or vans out you make sure you know where the gas level is at and not try to charge for putting it back where you picked it up at.
Antwan PThis place was horrible worst U-Haul experience ever!!!! Would never rent from here again all vehicles needs to be checked and serviced!!!! Manager for store never in or available only one person working the counter!!! Store won't check you in or out even if not busy just horrible service!!!!! This store needs more workers and workers outside who speak English
tamika wThe U-Haul app not easy experience
Keyonna CHorrible customer service. Behavior at this location is unacceptable and should not represent your company. Will put on every social media how unprofessional this location is!
Marlandy MMake it easier to check out. 75% of the time the app doesn't work or the reception isn't working and I spend 45 minutes trying to check out.
MICHAEL JThe young lady on the morning shift was excellent, and helpful. The afternoon gentleman not so much. The QR code process is clunky.
Anthony OYou charging too much money
Hassan BI was there to drop off by 5 pm and there was no staff only someone to take the keys you might want to work on that .apart from that my van was excellent enjoyed my trip
John AVery exceptional group of people always willing to help. Manager and staff very helpful at all times I will recommend this location to anyone who have to move or use a U-Haul truck.
IVAN RGracias por aser de nuesrtas mudasas más fasil
LISANDRO Cthe return of the truck process is awful no should have to g though all of that to return a truck. After moving all day, you have your customer doing the job of an agent. that is insane you need to fix that asap. thank you,
wynette lVery good thank
Ely OStaff was courteous, polite and eager to accommodate my request!
CAREN FN/A
Phil BAbsolutely the worst experience ever in my life, they cancel my pickup location 30 minutes before pick-up time because my reservation location didn’t have any trucks, my reservation were made 2 weeks before my move date. My pickup was in another city, and they didn’t have any appliance truck which I previously ordered in my reservation. I had to purchase a dolly for $20 because there wasn’t any other equipment to rent. Customer Service sucks they talk to you like they’re all were under the influence. Horrible Horrible Horrible🤬
Dominique SKeep doing what you are doing. The service was great. The staff was awesome and great. No complaints.
REGINALD MThe worker that was there was so accommodating even though he had customers he was able to handle the pressure
Dorethia CIt took so long to get my rental. Then me and my husband had to pick the trailer up and install it on my vehicle by ourselves. Then it took the man about 20 more minutes just to make sure we hook it up right. This is the only location I ever rented from where we had to hook it up ourselves. Now my husband back is killing him. I will never send someone I know to this location. And also the man that was working was very rude.
OCTOBER JPlease make it easier to return your equipment because I am 66 years old n I could not check my van in on my phone but everything else was very good
clifford DGreat experience
DURKHEIM DNo comments about it everything is okay with me.
Jean FAll's well. Great customer service here
PATRICK RThe process of hiring the vehicle is very complex.
Andrew OI was there for over an hour and then y’all used that to the time I had the truck I didn’t get that
Tarique TGracias por ayudarlos
LISANDRO CI didn't like the return for after hours. It'was dark and we had to open a app and answer a series of questions and take pictures and the location is on a secluded street.
DALTON PBeen renting your 10Ft truck for 20 years twice a year every year (check your computer) you now have this contact less check in and check out system..this new system is easy for you but an extreme inconvenience to the customer..to check outI had to go back outside in the cold to take pictures and do other operations on my phone and I'm only mentioning a fraction of the extra things I had to do believe me it's just too damn much not sure if I'll be back
DWARD BI don't find the location you sent me to a customer friendly.
Cherry BCustomer service was great. The young man at the counter was patient and kind.
Crystal ENipsey….
Jeanine JVery good
VOLCY PGood service and very nice and good condition trucks
PEDRO RI have used this location before and thank you guys so much! The mobile check in was easy to use but the guys at the location explained it further and told us what to do! Very helpful! Thank you guys!
Keila MThe staff is very helpful.
AYINDE M