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John PCustomer Reviews for U-Haul of Henrietta
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and easy with my reservation. Staff was knowledgeable and pleasant.
Dawn KThe process was the most efficient truck rental that I have ever experienced! Digital applications are a true time saver.
Joel CGreat location very friendly and helpful I will be bavk
JEFF HNothing they did great!
Mihail MUnfriendly employees who could not be bothered. I was told "I can't find your reservation". Well, I had a printed hard copy and the electronic version, so explain that to me. Since there is no separate area to review the actual equipment, I'll submit it here. The 15' truck I rented had over 118,000 miles on it. Never in my ENTIRE LIFE have I rented ANY type of vehicle with that kind of mileage. The truck was dirty, loud, and should not be rented. I am done with Uhaul after this whole experience.
Keith DCheck in and check out took over 30 minutes each.
Christopher TOverly busy, long wait for truck
Nicole DYour app didn't work so that was frustrating. The employee at this location for pickup was very knowledgeable and had a great personality.
Thomas MNothing. The self service process is just very long for no reason.
chelsie rFriendly staff, well run, clean vehicles, and efficient location - I am impressed by the service we received. Thank you!
Claudia PStaff was friendly & helpful - great overall experience
Marcia VGiving me a truck with 1/4 tank is very frustrating. I don't that the guessing game of how much to fill/leave, but this in particular is annoying because it forces me to go to the gas station before I drive at all. Give me a full tank, I'll leave it full.
Mark BThe 24/7 process was a nightmare. Not user friendly at all.
Rachael LJust a little wait when the computer went down a couple of times.
betty hEveryone here is helpful and friendly I will be back
JEFF HWas a very efficient and friendly experience!
Steven FVery friendly and helpful!
michael mYour return process and the app absolutely suck.
Ryan MTruck in perfect condition; people were nice and friendly to deal with; was happy with the price; no waiting or issue; 5 Stars all the way around! Thank you and please know we appreciate you!
Daniel RStaff is awesome. Easy making reservations online. Picked up at schedule time, everything ready. Thank you for excellent service.
Nadine MI reserved 4 dollies and 6 moving blankets. When I got there the get the truck they told me they had one dolly and no blankets. If you can tell me which trucks are available you should be able to tell me if there aren’t any dollies when I reserve them so that I can buy some before hand and not waste time with my rental.
David PEverything went great easy pick up and return all associates were great professional and helpful it was an excellent experience I will be back
JEFF HVandamtastic
ARDELL ON/A
Natashia BThe cost is reasonable. The pre-registration online using the app was simple and easy . The checkout at pickup was over 40 minutes. I was told there is no bathroom, then I found one.
Brian PThis rental was easy, fast and worry free. Thank you
Shannon SPeople are friendly and easy to work with setting up purchase of the hitch
David BBroken dollie and refund was two days after my move along with a damaged Alpanice..Very not Happy will never use U-Haul services Again..
Andrew GThe advertisement on $19.95 seemed so unfair. A lot of hidden cost goes behind. Made a reservation seeing this advertisement and ended up paying ~$74 just for 15 miles and 3 hours. If U-Haul thinks this is fair pricing, then I think customers should clearly be explicitly explained about all of the possible charges, instead of showing up a huge amount at the end as surprise. At least I wouldn't have used U-Haul for this short distance and time, if I was made aware of this huge bill earlier.
Krishnaveni Nno issues
Chris DI should have just been able to drop off the trailer and leave, but instead they wanted me to back the trailer into a small spot behind the building which took me about 8 attempts because of trying to avoid hitting other trailers parked there. Was there around 15 minutes. Improve? Have a small ATV or Tractor to move the trailers into their designated parking spots by the employees after the customer has left.
dennis dMy rental was clean and in excellent condition. I have used this location exclusively for several years because the staff is so friendly and knowledgeable. I also recommend this location to family and friends.
john kI had checked in online, met the attendant in the office, and then we went out and hooked up the trailer. I left and he called me a while later to say we had more paperwork to do so I went back. Why hook up if everything wasn't done? He checked brake and turn signals but not running lights and one one out. The trailer also leaked and the tie down rails inside were broke. When returning, the app wouldn't let me return the trailer unless I checked that everything was fine. If I entered feedback about the issues it wouldn't let me return.
KYLE JExplaining about the information in details to the first and new customer especially its charges and fees which I feel confused
Dhiraj kGood job!
Gary OI filled the U-haul truck because I was ready to travel $67.75.There was a screw in the tire that caused me to go to the Jefferson Road location for a replacement. No one me to show them the location of the screw in the tire. The representative at Jefferson Road location was not customer service focused. No one from the Ajax location called the Jefferson Road location to notify them why I was coming. When I arrived to the Jefferson Road location, the representative was sure how to process an Emergency Vehicle report. While I was waiting, I asked to use the restroom. I was told that the location didn’t have a Public restroom and I had to go across the road to the gas station. I didn’t think that was a proper response and didn’t respond inappropriately. I asked about reimbursement for the fuel and told to call the 800 number. I called the 800 number that evening and received a reference number 4616217. I was told someone would contact me in 1-3 days. I never received any call.
Glen JSet up a confirmation system for customers uploading damage photos. I sent a photo of minor damage during the pickup/inspection process, but nothing was sent to me to confirm U-haul actually received the photo. I had to ask the service person to come back out to verify and mark the damage which he did. I am very happy with the rental. It worked out great.
Joseph AI still have not received my final receipt.
chris jThe people here were very helpful and friendly. The gentleman who hooked up the trailer was great. He asked about where we were from, what was our town know for, just friendly and polite. They other young man seemed like a go getter and helpful.
Suzanne DKay was very friendly and helpful. I had a horrible experience dropping off the truck and it’s unclear to me as to whether Kay made a mistake in entering the drop off location or what happened. She was at least much friendlier and helpful than any of the other people at the other locations I spoke to.
Stephen ZQuick and easy drop off could not have gone smoother!
frank BThe customer service team was pleasant and helpful.
lionel wI’m very happy with U-Haul customer service Great service thank you
Dilip LI reserved online and had the best customer service rep ever. Then felt compelled to call back with another question and the new customer service rep was equally fantastic. Then when I picked up the trailer the office staff was great and also the drop off was courteous and good.
Raymond CThe truck was not working pass 50 miles
Zerelease HMinimal interaction. Snow storm starting. Staff just grabbed the trailer when I dropped off.
Andrew NWhen I called, the staff didn't know how far their office was from a major intersection down the road from them, info I wanted to plan my rental. The young man was nice enough to offer to Google an answer, but it was surprising that no one, apparently, knew the area.
Shirley TThe location is a bit remote. Good for Rit I wish I could have the trailer I needed at the Victor store.
william cI got overcharged, I returned it the same day and I got charge for an extra 2 days don't know how, there's camera's on the location.
Alex A