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Mike HelmsCustomer Reviews for U-Haul of Langhorne
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always friendly and helpful. Good store
Kim MusmannoI was over two hours late hitting the road because my lockbox was empty. I reserved a week in advance to pick up using lock box. That morning all of the locations boxes were unlocked and open with all locks displaying the codes. I had to call corporate who did nothing then just come back when the store opened. I was supposed to arrive on site at 10am but didn’t even get the 8am rental until 9:55am. With an hour drive I was more than late. It was the WORST U-Haul experience I’ve ever had. This location has become so unprofessional it’s shocking.
Kyle YanoffMore staff available. Poor guy was working non stop doing the job of two people and it was raining. He was a great employee.
Kimberly CampbellEasy / Efficient rental experience
Darryl WilsonEquipment was a DEATH TRAP! Asked for the best unit on the lot, got the scariest ride i've had in awhile. The rack and pinion on this truck was so bad, i was waiting to be pulled over for drunk driving cause this truck was absolutely scary. I called shortly after i had picked up the load i needed the truck for and informed the location of how bad this truck was. If i could have traded the truck while in need of it, i would have, but circumstances denied that. When i took the truck it was informed to me at the time they just got the truck back from service! WOW if that really was the case, then you as UHAUL, dont care for your customers. cause anyone could have noticed this with just a short drive to see how bad the steering was on this unit. I've rented from Uhaul enough, and my experience continues to go down hill with use of your trucks. Convenient locations is about all you have going for you anymore.
ADAM KUHLI was completely satisfied with Gregory who was your representative. This is the 2nd time in 2 months that I used this location and they were always helpful.
cletus mahoneyThe people that work there are very friendly. but the trailer i rented was clean and looked fine but, it rained and the trailer leaked and my boxes got wet. Not Good.
matthew musmannoEveryone I had interactions with were very friendly, helpful and professional. Thanks
matthew musmannoEasy-Peasy in & out in under ten minutes. Will be using again.
J BOHLEMANThis location is the best .
Cynthia HoustonU can improve your trucks. Wild driving the truck the wheel 🛞 locked 🔒 on my husband as he was going over a bridge 🌉 which he hit the guard rail he almost lost his life and his passengers life . What can u do to compensate for this mishap
Brenda PrachaQuite satisfied with the whole rental.
frank lavangaCynthia was awesome! So helpful. Thank you!
Daniel PetersonMy rental was quick and easy especially when you check in prior. I was able to use the lot next to the rental to leave my car and pick it back up when I return the truck. Basically I was able to do what I needed to do without any hassle.
Trang LeWarn then to keep the load to a minimum. A Rav 4 not a good vehicle to two a 12" trailer. The roads traveling from Phily to Tampa are terrible forcing me to travel at 60mph the whole way.
Craig ChapinThe fan was in good mechanical and reasonable cosmetic condition. The big issue was the cleanliness of the inside of the windows. In daylight they looked fine but as soon as it started to rain or get humid they built up a horrible haze that made it nearly impossible to drive.
Sean RynoProfessional and courteous staff. Thank you.
Robert NorumI was very please with the help I got from Cynthia Houston, who corrected my billing.
cletus mahoneyI put in for a 17'. I got a 15' we had to make 3 trips and they switched from the Bristol to Langhorne.
Carrie FerrisThe woman working there was very helpful and nice. It was an easy experience. Thanks!
Charles GentileComments about the equipment: 1) Tow dolly ratchet straps were difficult to release (ratchets could use some oil due to the corrosion on them). 2) Ford truck gauge center display (digital display) was too bright for driving at night. Even with the dimmer all the way down, the digital display was too bright compared to the other analog gauges and controls (HVAC / radio). NOTE - these improvements are about the equipment not the about the for the location.
JOHN ST PIERREThe staff were polite and efficient. Everything was clean and ready when I got there.
Angela GulottaI was there at 6:10 pm, was supposed to be open til 7:00pm. When I arrived to pick up my Truck, the building was dark, open sign was off and the lights were off. So I called the U-Haul number to see the hours for the location. The customer service rep on the phone was rude and told me that “she couldn’t control the hours of that location” and she said “anything else?” When I approached the U-Haul employee that was outside in her car/truck she mumbled to go inside in the building that was dark. It was obvious that she didn’t want to help me. She wasn’t very nice while taking my information at the computer. I told my wife and daughter to back in our vehicle. Then when I returned the truck, there were fees that I didn’t agree to. Overall- not happy.
Joseph MadaraUpon returning the truck and entering the building, the employee was arguing and screaming at someone on the phone . She didn't realize I had entered the shop. After she saw me, she just ask if I returning the truck. I said yes and she then said I would receive an email bill and then proceeded to continue to scream at someone on the phone. This level of customer service is unacceptable.
Edman ReidWhen I got the U-Haul I had to put gas in it. It only had a quarter of a tank. U-Haul truck has 116,000 miles the alignment was off centered and the transmission was making a weird winding noise.
Jonathan MorrisThe woman who works at this location is the most Pleasant happy woman ive ever encountered in a business like this! She was a joy from the day i called and spoke to her to make my reservation and if yiu look up my account you will see the many times and places i use Uhaul. The woman at your Doylestown location i rented at was fantastic as well back a few months ago.
CHRISTOPHER SHIMKOI rented twice from this location and both times Mike, the U-haul associate was outstanding, very courteous, knowledgeable and quick to rent/ return equipment. Great job, Mike!
Uladzimir RadziukThe customer service has been excellent.
Timothy BeckelLocation personnel are courteous and professional. Thank you.
Robert NorumThe app is the worst and I will never use the 24/7 pickup again waste of time 0 out of 10 Booooooo (thumbs down)
Stephen barringtonEvery one I encountered at this location went above and beyond to provide great and friendly service which is rare today.
WILLIAM THOMPSONFreanly brother working
Rustamov MukhammadolimkhonThe customer service technician was friendly and helpful. It was a pleasure renting from this location and see no need for improvement.
Lori ShookowskiThe vehicle was clean however the arm rests on both seats were broken and the tire pressure monitor system was on the entire time.
Andy IncorvatiExcellent service, very quick efficient check in process. thank you
Uladzimir RadziukOn pick-up truck was parked 4 inches on driver's side from the adjacent truck. I had to enter through the passenger door to get in. Truck automatically stars in Tow/Haul mode, which is not needed for most driving. Finally figured out how to turn that off but until you do that it shows you the yellow Tow/Haul symbol on the dash that looks like a problem. Had to call U-Haul at rental time and once on the road; I think it must be easier to get through to the IRS that to reach someone at U-Haul.
Charles McLaneTerrific reservation and so easy to set up. So like this local location for rentals!!!
David Tylercharged me for a hand truck that I never used and was still zip tied, truck was pretty beat up upon receiving it
Nathan BreeceDealt with the same guy both times and he was awesome to deal with. Especially as it was my first and second time renting. Really helpful even when he was was really busy.
Robert WoodhouseCynthia is fantastic, I highly recommend.
Ryan GdovinI've rented from this location several times before. All is good.
MICHAEL MILLERGreat staff. Thank you.
Robin SilvermanThe attendant was courteous and knowledgeable, which streamlined the process and made for an overall positive experience.
george mausThere was no windshield washer fluid. And the windows were dirty That's all
John frenierGreat customer service and assistance - would highly recommend
Bill FrickeNothing
Brenda PrachaCynthia is best and can’t go any where
Ronak PadriyaNothing -- this was a completely seamless process and customer service was very helpful. The counter person at the facility was super friendly too. I have been to other locations where they are apathetic or just plain rude but this woman was super nice and helpful.
Kathleen BoydThe only employee that was working is constantly annoyed with paying customers. Her earbuds in her ear, and is not enthusiastic about helping. Had this lady twice now and no improvement either time.
Peter OrrinThe attendant was very attentive and professional. Answered my questions while getting me in an out with no delay. Upon return, she was very timely in getting me checked out. I've heard stories about people being treated without respect but this attendant was very helpful and was able to handle multiple customers efficiently. Can't remember her name but she was great.
Kevin JacksonI was not happy they would not let use use the vehicle one way. We moved from PA to lower Delaware. It was very inconvenient to drive it back to PA after the move
Monica RinglerExcellent Service Was well taking care of... A pleasant experience during a difficult time... Thank U
Diana FoersterEmployee was so nice and helpful, definitely will be coming back to this location if ever needed again.
Holly Tinneny