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JOHN ZCustomer Reviews for U-Haul of Lowell
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good experience
Wilber GNot to the fault of the ONE person working, but I had to wait quite a while at front desk and looking around store to realize he was outside parking and moving returned trucks out back. He was helpful once I found him, but staffing was low, no one inside store is not good.
paula bErika was very helpful with getting my reservation ready.
Francheska DAs usual it's a great place to rent a truck from. Workers very friendly, truck clean and very convenient.
Randall UTruck battery was not working I was stuck for 30 minutes and I had to hustle for a jump start.
eduardo cThe employees were very cool. The first truck we were given had stalled on us driving only down the street. Check engine light came on and it started to scream so we turned around immediately and return it. These trucks do take a beating from use. But it was the way the employees handled this that would send me back for future service. They were very kind and apoligetic. Got us into another truck right away. Thank you for a quick resolve guys..
Kristen AErika did a great job, she was friendly and professional. She even came outside and showed me how to operate the truck. I’m a very pleased customer !
Janice NThe truck stalled a few times while driving it
dominique nWas the equipment clean and well maintained? I wish these were two different questions. Definitely not well maintained (I was nervous driving the truck on the highway, but thankfully I only had to go a few exits up the road). However, the truck was clean.
Christopher BAgent at store was Amazingly nice, love him!
Evan HCheck out was totally seamless. Very friendly and helpful staff.
Marianne HThe location and service was fine. The truck itself was in poor shape, dirty, had underinflated tires. I had to go to this location after I attempted to use the 24/7 service at a different location, where the truck I rented was unexpectedly not present at my rental time. No one called or texted to warn me, I just had to discover that myself, costing me over an hour of time wasted. The phone app was pretty useless. It was buggy, froze up a lot of the time, and ended up not even being useful for my rental, in that I still had to wait in line at the 2nd location before I could get a truck.
Matthew BWE DID EVERYTHING VIA THE ONLINE APP AND NOBODY PREPPED THE TRUCK FOR PICK UP 8 AM ON SUNDAY MORNING ,HAD TO CALL AND WAIT AN HOUR TIL STORE OPENED NOT ACCEPTABLE
Paul BOnly issue I had was when I rented the equipment online I also ask for a dollie an when I went to go pick up the truck I was told there was no dollies avaliable and if I wanted one I had to go to the Nashua nh location to rent it an bring it back to the Nashua location cause the can't do one way transfers on those
Robert GMy rental was not left ready for me so I had to figure out a new solution last minute, when I called the location the worker was unpleasant and did not do much to help the situation. He stated that I had to wait until Tuesday for help and this was on Saturday!
SHANICE PEverything went great. I booked online and when I showed up to pick up the trailer, the associate was helpful and had a good attitude.
Kevin SGoood service. Check in / check out
NESTOR CThe front desk guys were very nice and helpful.
Giselle SSame as above
norberto GIts a small location but tend to have what I need every time.
Nathan CKeep up the good work
alan bThere is no parking. You have to park on the street.
Beth KThis was a professional operation. I was handled quickly and sent on my way.
Robert SI rented a small truck it has transmission issues. No hand trucks available!! Staff was fast and courteous. Checking in and out was so easy. I would recommend servicing the vehicle's a LOT MORE...
Joseph RErica was great to work with
Peter SThe truck I had must be old it had a lot drag while driving. You could use a maintenance. Otherwise, all the rest of my service was amazing.
Madeline SI rated it "above average" rather than "excellent" because I reserved a dolly but there were none available when I picked up the truck.
Neil MFriendly, efficient customer service
Steve BScheduled 24 7 pick up. I show up and it said that a vehile has not been assigned to my location. Had to wati an hour for the place to open. horrible
Dave SThe check in process was fine. The truck has seen better days. The transmission was shot slipping from gear to gear. The check out process was horrific. The attendant on duty was extraordinarily rude. He/she/they made each customer wait at least 45 minutes to check out, while they sat in the rental playing on thier phone and or just sitting. When greeting customers he/she/ they was iritatted and virtually none communicative. When leaving I said have a good evening and there was an eye roll and no response. I will go out of my way to avoid this location at all costs. Awful experience. I know the employment market is tough, but that individual should not be dealing with the public.
John MOtimo!!!
alberto cThey always go above and beyond.
Douglas CCounter service smooth and easy
Rose GStaff is really fr6
KUEIFENG HEverything was great couldn’t have been better
Michael LOver charging my account every single time I get a rental I wish this would stop
carlos gHighly recommend the customer service I received, both picking up my trailer and drop it off.
Marc EHello, The online check in service was very slow. Would not load on the app or the website. My cell coverage was fine and i could do things no problem. But the actual Uhaul services were really really slow and would not load. Everything else would load fine when it was ready, but I just had to wait so I could fill out the form for a very long time. Annoying but was able to complete my move as planned. Just delayed is all. Thanks!
BRIAN LThe car smelled like weed
Aaron CThe Helper were excellent- Aeon
Iddah MThere was only two people working. Had to wait almost 1 hr in line. The person behind the desk was trying ti move things along and they deserve a raise
John SI stopped using Uhaul years ago because of the the poor condition of the trucks. I tried my local location again a few years ago and was impressed with the care and detail - trucks much better. Was switched to this location by Uhaul from the local location I usually use. Check out was ok. The truck was ok - not great. Mirrors could not be adjusted - rusted in place. The drivers seat was damaged - I am glad it was a short haul Check in on Saturday. 1 employee on location. The line was out the door. Otherwise everything fine.
george bWe had a great experience with this U-haul location. A truck was ready when we arrived and the person who worked with us was very helpful!
Thomas Bwe had an issue with our U-box being delivered late, and then was billed $94 for storage despite having returned the equipment, The charge is supposed to be reversed.
Christina O | Overall Experiencemissed a transfer in transit and delivery was delayed
Ty N | Overall Experience