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Kimberly SCustomer Reviews for U-Haul of Merced
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Jesse ZExtremely friendly and they make it an easy and quick process.
Jose MN/A free coffee?
Roberto RGreat service. Staff took care of me quickly and processed my return smoothly even after all the mess we went through with needing roadside assistance.
Dennis CAbout the app, the budget should be improved and the order history always disappears
Marcos SAlways there when it’s needed. It’s a life saver when the cost of movers are above your budget, U-Haul is there to save the day. Thanks, U-Haul. Rey and Veronica Porras
Reyes PFuel was under 1/4 when I picked up the truck. They tried to charge me an extra 30.00! I had the truck for 2 hours cost was 82.00 plus extra fuel!
Cindy ZBe more flexible with the rental time… I was told there was no trailers available so I had to bring it back within 6 hours… And when I came back there’s was another trailer and dolly…
David PExcellent Service!
STEVEN DThe guy who did my check in, needs to work on his customer service skills. When I returned the truck to Robert, his customer service skills were excellent.
Sherry BWe had a line of customers, about 15 strong by 7:15 a.m. The young lady who assisted us was the daughter of the owner, if I am not mistaken and she worked very efficiently. She was clearly overworked as it appeared her coworker did not arrive for his/her shift but there was no negative communication and she had a wonderful disposition. She should be commended for her work ethics (and of course, additional pay as that is always welcome by employees).
MARK ACaitlin was very welcoming and efficient made dropping off easy and fast.
Jeremy BEmployees are friendly and professional.
NickEddy FExcellant Customer Service!
Leopoldo FTruck steering had a lot of play. Unsafe. Passenger side mirror would always tilt straight down after every adjustment, could only see the road. Company was negligent in allowing anyone to drive this truck. Truck id is TT2126D. The associate that helped with my return stated that a supervisor would contact me. Still waiting.
Albert DWell we wanted a van, but had to settle for a P.U So maybe more units available? Otherwise, everything went great. Your staff is real good.
Linda BVery friendly staff.. Note: Tiedown ratchets a little rusty.. I sprayed them with a little WD40.. seemed to take care of it
Kevin DVery friendly and accommodating
Rebecca LI have already been treated by other people in this unit, who were super attentive. I was a little uncomfortable with the last guy who served me, as he was super relaxed in his chair, with no apparent desire to serve the customer. He was wearing a glove that made it difficult and took too long to handle his cell phone as he needed to take photos of his ID (for example) and finally, I had doubts about the final value displayed on the computer screen and he did not demonstrate the knowledge to answer my question. . Overall, I really like this unit and will continue using the services. I will even have 2 reservations for March. See you soon.
Marcos SIssac was a very helpful and professional person. He was efficient, kind and honest young man. I was very pleased with his performance of his service. Good man and represented your organization very well.
Frank RThe rep that helped me was named Roberto. He was friendly , personable, and took care of everything very quickly. He set me up and I was on my way. The entire experience was very easy and uneventful. perfect.
Anthony GManager does a great job running this location and Robert the employee who helped me is awesome!!!
Connie RFriendly and efficient. Contacted office prior to drop-off because of a text message received from U-Haul central with directions to drop-off the truck at a distant location. Merced office helped to adjust the incorrect drop-off location.
Karina TPick up and drop off was easy and super convenient ! Staff on the drop off were extremely nice, attentive and efficient!
Christopher NWe wanted an appliance dolly and there was nothing online indicating that they did not have any, nor did they have any kind dollys. If we had known in advance, we could have arranged something a day before from another equipment rental place.
Jeffery BFriendly staff, courteous and it seemed they got along with each other
Fabiola VThank you the technician did a great I’m very satisfied
JOSE VThe first truck assigned to us was very very dirty. We changed it to a clean one.
shrishail bKeep on doing the great job you are doing now.
Peter WExcellent service as always😊
JOEL STruck beat up on the outside but ran good and got the job done so it's will do
Kevin PThanks good job
BRIAN AExcellent customer service and the manager Erik went above and beyond I appreciated everything he did in a time of need! Thank you so much !
Ylonda V | Overall ExperienceIf you really care call me at 408 533 5870
howard vMaking sure windshield is cleaned.
DAWN RMy biggest issue is with the 24/share app. It’s extremely slow, it takes a very long time to upload/ verify photos, and it glitches too much. The location overall is pretty good, except when I was finished returning the truck I went to hand the keys to an employee at the counter. He said someone would be here to help me soon. I informed him I just needed to return the key, to which he replied “ I’m on my break, that’s why I can’t do anything.” There was no one else in the store - customer or employee. I already knew the lady outside would be a while helping a few other customers. I actually used to be a manager at this location and I did a damn exceptional job at it. My team would have never behaved in this manner, and my MCP would have never permitted an employee to be present at the counter if they’re on their break and unable to help anyone. More importantly, the personnel I worked with would have been courteous enough to just grab the keys. It’s not a big deal in itself, but is part of a big accumulation of how disconnected so many customer service reps are at so many places. I just put the key in the drop box. If they want to have to take extra steps, then that’s on them. No complaints otherwise.
Vail TGreat service from start to finish. Uhauls off site location service operator people are great canceling and or changing needs. Overall very good! Keep real people on the phones, less automation the better. We don't need robots telling us to press numbers for this or that.
fred rGood workers. Fast, friendly, helpful.
Gregory BHonestly, this U-Haul location in Merced once again delivered an excellent customer service. Shoutout to Caitlin for being friendly, professional, and understanding (I had accidently left the keys inside the vehicle upon returning the 20' ft trailer I was using to move into our family's new home.). It's not easy having to provide customer service but she did it (Winter months are slow but an extra person wouldn't hurt to help out.) The condition of the trailer we used was great, didn't notice anything that was dirty, damaged, or broken (did what I needed it to do to transport our stuff).
Eric ALarry G. Was great. He went way above and beyond to get my hitch installed and extremely quick!!!!! A+++++ for Larry G!!!!!
Jason GThe web description of the 6x12 Ft ramp trailer doesn’t mention the ramp locking restricts the opening to significantly less than the 6’ width of trailer My vehicle almost would not fit: Had to let air out of tires Please list the opening width of different than trailer bed width!
Richard CFriendly staff
Lisa JStaff was friendly and very helpful. They went above and beyond to help make sure everything was smooth. They did what they can to help whatever situation that arose.
Nou Y | First ImpressionsCustomer service at the Merced location was very excellent. Only had storage there for 4 weeks and went there 3 times;everytime each employee was very helpful and friendly.
Merry T | Overall ExperienceThe owner at the uhaul in Merced ca was great! Very friendly and did not rush each order. He was by himself.
Merry T | First ImpressionsN/A
Donna E | Overall ExperienceVery impressed with everyone there, very polite and extremely helpful
Chris N | Overall ExperienceWonderful staff and service.
lisa c | Overall ExperienceBathroom was dirty and OOO one visit. I actually plunged the toilet once, gross. Other issue is was promised a $5 charge for box storage and was then charged $80. Need to follow your word.
Crystal B | Overall Experience