My hitch was installed very well and guaranteed and am very pleased with the service I received. the employees I dealt with were very professional.
David OwensCustomer Reviews for U-Haul of N Syracuse
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was handled professionally
Eric MaxwellE-track on the walls of the enclosed trailers would be very helpful.
Mark MangicaroBoth Nick and the guy that removed the trailer were easy to deal with and polite
Bryan EnglemanFirst off I got pulled over for the dolly not having running lights and he let me go without a ticket since it’s not my vehicle. But when my fiancé called to make a complaint for me he was told the lights work. Break lights and turn singles worked yes but the running lights did not and I was pulled over because of such and I’m very unhappy with the customer service we got in return. Along with that the brakes were spongy and for trucks you rent out to tow with a dolly I find that completely unacceptable.
Abbigal CarlsenGood fast service.
Joseph TremontWas fast...in and out Very friendly
Clifton St DenisAwesome and friendly customer service ! Great and easy experience!
Danielle HudsonYou want to get the best go to U-Haul at Taft Rd.! Nate is awesome!
Andrei BruzgulisStop being such a know it all to customers and treating them like they’re below you. Make sure you’re giving the keys to correct vehicles. Not at all impressed with the big guy in the glasses. Very standoffish and a bit of an egomaniac!!!
Kenneth HenriksenQuick and easy. The installer seemed.very knowledgeable in this topic.
Cesar Colasanteeasy transaction
scott mcgrewBack gate had issues closing and opening. The truck needs maintenance due to the bad brakes and transmission slipping. If I wasn’t crunched for time I would have return truck for full refund.
Billy TownsExtended my rental by 2 hrs, was charged over $30 for it and was never told there would be an up charge. It was only 2 hrs, not another day.
Colleen HartChange the drop off to the keys over hours
Alexa IrvinThe manager provided me with excellent customer service helping me plan my move. He was very knowledgable and answered my questions. The employee that helped me pickup the trailer was also very helpful! Moving is stressful and the staff on Taft is ready to help. Thank you.
Elias AdamsGreat pick up and drop off experience vehicle was clean and ran well
heidi johnsonNothing, everything was great.
Paul NodzoThe turn in process at Taft road in North Syracuse, NY was seamless the gentleman that helped me turn in the vehicle was awesome.
Kevin ScanlinBe more transparent about the pricing beforehand (break down of what leads to such a high cost)
Madison PhillipsFast, efficient, accurate and very helpful Thank you Nate and team
denise murrayThe manager was very kind in considering what trailer would be appropriate for our 1400 mile journey. He reserved a drop-down 5x8 to help make loading/unloading easier. They were very professional and helpful and wishes us safe travels. Thank you very much
Martina McQueeneyCustomer friendly. No hidden charges or surprises. Vehicle ran well. Very easy to drive. Thank you.
john camilleEvery one was very helpful,facility was neat and cleanl,trailer worked fine!
ROBERT KNITTELSuper easy and simple. Couldn't have been better.
Jon WhitewayNick is awesome. Keep up the great work!
DANIEL TOMPAUL MYERSThis guy was right in the ball. Friendly and quick return.
Jenny SmallTruck had a badly cracked windshield and I don’t think it should have been rented but apparently there was not another truck available.
Bruce BaehrReview vehicles before next rental to make sure photos reflect actual vehicle condition.
Christopher MyersSo they took my dodge ram right in and got the hitch attached quickly. Very professional service
David MeleskiWe had to drive back a few hours later to ask the guy to check in the truck and req a receipt
Daniel WhitneyNothing, everything was great.
Jeff HierEverything was great
Rebecca GeorgeDon’t tell a customer u won’t be charged a extra day if come after 3 as long as returns r here before they open in morning then charged them anyway NOT RIGHT !!!!
Timothy SchaferThe trailer I signed up for was not available for the two days that I reserved. The dealership gave me a bigger trailer with a ramp for the same price which worked out well.
James PeacockNick was awesome and had the place decorated for Halloween..try to use corporate locations whenever possible
Christopher ZieglerExcellent service with chexk in and check out. Very easy and straight forward.
casey quinnThe customer service was excellent. He made sure the lights were working properly. The trailer did have a water leak. some of the items i moved were wet when i took them out
Edward DonovanEmail a receipt as promised
MIKE CLINEVery fast service. Picked up and dropped off moving truck quickly and easily. Both the workers at this location were very courteous and helpful.
John ThomasIf all stays the same no need to change anything!
TERRY MajorsVery informative and courteous, professional easy and quick.
ROBERT L SMITHTyler was great to work with and made the renting experience super easy.
Michael NievesI just wished the trailer was at the store that is the closest to my house…Staff was very efficient and helpful throughout the rental process and the return…
Randall B CalhounStaff are friendly, courteous, and a pleasure to work with.
Donald WarnerTyler was great. Exceptional customer service was given and I’m most grateful.
Veronica KearseAlways polite professional service at this location.
Michael ZiembaMy visit was quick and seamless.
Patrick O'Hara