Customer Reviews for U-Haul of North Hollywood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of North Hollywood

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Kinigra C.
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Inspect the vehicles better and actually walk with the client to inspect . The entire bolts were coming off the truck and it was like that we when got it . Didn’t notice until we left to unload because the wind on the freeway . Came back he said it looks like I hit something which I didn’t . Honestly if I didn’t have full coverage insurance I would have really been messed up for something I didn’t do

Lyman E.
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Customer did not leave a comment.

melanie C.
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Customer did not leave a comment.

Richard A.
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Customer did not leave a comment.

Sandra M.
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Maybe there should be a kiosk. Specially when all my information for a “quicker check in” was there. A kiosk where i can log in and right away get the u-haul truck. Not waiting for 30min. in line, even tho I had put all my info and drivers license for fast check in.

Aleksandr S.
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Great positive staff with a respectful manners

Arin S.
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Customer did not leave a comment.

Benjamin A.
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the app didn’t work we had to wait the truck wasn’t the best

Lynette C.
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The customer service was so outstanding… It was almost unbelievable… I will never go anywhere else for my moving needs and supplies... 5 stars ?? ????????

michael K.
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Start to finish. Perfect

John J.
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The sales person was very helpful. I didn't have the right connector to wire to the trailer and he had the pieces needed to make it work. Fast, helpful and friendly.

James P.
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Nothing

Albert H.
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Customer did not leave a comment.

Sergio A.
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Employees are super nice. They hooked up trailer I rented for me and unhooked it when I returned it. In and out quickly. Will return there for future rentals.

Aram A.
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Customer did not leave a comment.

James P.
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It was easy in easy out - I did the pre pay pre sign in.

Mikayel M.
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Customer did not leave a comment.

Gabriel M.
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Was waiting in line to return the van I rented @340 to return a day early and save some money and the clerk told me to leave the keys on the desk and he will email me. He said I returned the van at 5:03pm and am now being charged for 2 days. Not fair and not cool. I’ll be calling to try to get my money back for the 1 day rental

Jordan K.
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Customer did not leave a comment.

Davit T.
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roberto M.
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Friendly and knowledgeable staff. Everything went very smoothly. I will definitely recommend this location to eveyone that needs this service

fabian M.
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Customer did not leave a comment.

Robert G.
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Get rid of the day laborers from loitering the property

Marc M.
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More staff needed to help people.

Adam C.
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Customer did not leave a comment.

Philip F.
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Serve breakfast

Ellen H.
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I have used this location for years and they professional but personable and I can't think of anything to change. Thank you Fidel and your wonderful staff for making my move as easy as it could be.

Sandra P.
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Staff was friendly and helpful but she didnt seem to know a lot about UHaul she was unable to answer simple questions

John B.
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Great experience!10 stars

Gregory G.
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Customer did not leave a comment.

Edward F.
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Customer did not leave a comment.

Edward G.
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Giovanni B.
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Customer did not leave a comment.

Clint H.
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Customer did not leave a comment.

Sanford B.
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Customer did not leave a comment.

ATAOLLAH A.
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Miss Adams was perfect, on time fast.

Alexander C.
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Don't send me to three locations for pickup.

oscar A.
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GOOD JOB!

david T.
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Truck was dirty and smelly... store stuff was nice and friendly but the literally gave me the first available track... because when you travel over 1000 miles at least you want to know that track was prepared for a trip... it wasn’t... it was filthy and smelly inside and I found a Cigarette butt in ashtray... so I put yes on “would you recommend this location to a friend” but if there is no other choice...

Justin N.
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Customer did not leave a comment.

Bill R.
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Did not care about the cleanliness of inside truck, but respected the length of the trip , made checkout simple:quick.

David L.
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Move customers through in a more expedient fashion.

Vlad G.
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Customer did not leave a comment.

Damaris H.
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Customer did not leave a comment.

Antonique S.
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All the staff was amazing. Very friendly and helpful. Will use them again and highly recommend them.

Aurelio T.
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stop including extra packages when i check out on the mobile app! so easily to over pay with things you don't need. there's too much going on in the app

Saravanan Alexan B.
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Completely irresponsible location. I have rented from Uhaul many many times over the years and trucks are always well maintained and safe, but not here. The steering wheel of the truck wobbled and lost direction at high speed on the freeway so it became a constant re-adjusting act to keep the truck going straight. Separately, both the driver's and passenger's mirrors bauble down as you go over rough pavement so you lose visibility on both sides - I had to pull over three times, once changing lanes hoping no one was to my left as I couldn't see, because of it. Very unsafe and completely irresponsible. I complained when returning the truck but the employee seemed uninterested. I will be complaining to Uhaul corporate.

James P.
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Did not ask for the coverage. Was told it was removed

Sylvie K.
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Customer did not leave a comment.

Robert S.
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Staff was friendly and ready to go. Check out and check in was very, very easy... THANKS!!!!!

Ara A.
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Hire more employees because you guys are very busy . It is taking little longer to rent a vehicle. Overall excellent , and professional service , by the employees .

Louis V.
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Customer did not leave a comment.

Bradley R.
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Customer did not leave a comment.

Nancy M.
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Best location for early morning pick up/drop off, so many other San Fernando Valley locations have inconvenient hours, especially on weekends!

Samira C.
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I had a great experience at U-Haul! The gentleman that assisted me was very helpful and went above and beyond with the service provided. I would definitely recommend this U-Haul location to a friend. Thanks for making my move much easier than anticipated!

David K.
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Customer did not leave a comment.

Arpy S.
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This location was wonderful, both picking up and returning the vehicle was a breeze and the employees were friendly and efficient. I do have a concern about whoever answered the phone when I called in to report that I would be a little later than expected to return the vehicle. Although I called a local number, I do not believe the person I spoke to was actually at this location. Wherever and whoever she was, she straight up lied to me about charges for being late AND she said there was a family waiting for me to return the vehicle (there was not. The rental facility was full of trucks). Moving day is already so stressful and running behind made it even more so. But to have someone fill my head with threats and guilt for no reason other to increase my anxiety level is unnecessary and cruel. It left a bad taste in my mouth with what was otherwise a wonderful experience.

Erica A.
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Customer did not leave a comment.

Arman A.
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Power steering box was damaged, couldnt turn wheels at full stop, made noise!!! Roof leaked, i rented and kept my belongings inside for 2 days to avoid rain, it got inside!!! Your agent took care of the bill, but overall id rather have a safe truck instead of one offerer!

Gary L.
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Lady agent was fast & efficient & helpful & excellent. Thank you!

Hanna Z.
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Customer did not leave a comment.

robert C.
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Customer did not leave a comment.

PHILIP L.
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Always receive EXCELLENT service. Thank you !

Timothy L.
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Customer did not leave a comment.

Bernadette B.
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Customer did not leave a comment.

michael C.
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Customer did not leave a comment.

Yvonne R.
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The young lady who first took care of us was friendly and helpful. The man that took care of us upon returning the truck was not friendly .

Eldwin K.
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I Needed to move a queen mattress amd I rented an enclosed trailer. What I got was a very old trailer with a low roof and no room to fit a queen mattress inside.

Jade M.
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Customer did not leave a comment.

Ryan B.
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Pretty good. I left a garage remote clicker in the truck and it seems to be lost now. Otherwise good experience.

Peter V.
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I had pre reserved a vehicle for a move at 11:00am on Saturday the 14th. The store was literally one block from me. When I called to pick up the vehicle the Uhaul store said they did not have a truck or my reservation. I retrieved my confrontation number and they said they could not locate it. Then I was told there was a truck available at 1:00pm at a further location. Reluctantly I accepted that reservation. What could I do I had to move. I arrived at the satellite location only to be told they had no truck or reservation. Again I was put on the phone with another Uhaul agent who told me that the current truck was not available until 2:30pm! This was unbelievably unacceptable! But what could I do. I ended up driving to the new location several miles out of my way! At 1:30pm I picked up the new truck and drove the several extra miles back to finally start the move. After a very long day I returned the truck at around 6pm and was charged over 100$ because of all the extra miles I had to drive due to the 11am mishap. The Uhaul agent at the store merely said “Oh well”. I would never allow any customer to go through what I did! Your company has a very bad reputation and this agent agreed but knew that I was already paid up so what could she do. I hope to never use your service again and will instruct anyone else to utilize Ryder/Hertz/Home Depot or friends trucks!

George O.
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Customer did not leave a comment.

ARLENE S.
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I was overcharged, I don't appreciate your false advertising on your trucks. Prices are always more than expected. And I waited forever to get a uhaul truck

Hanna Z.
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Customer did not leave a comment.

Ronald P.
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Excellent experience.

OSCAR V.
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Customer did not leave a comment.

Morris H.
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You have a very good manager who cares about the peoples welfare named Fidel nice fellow who cares

James B.
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Customer did not leave a comment.

Ashley W.
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Amy was super helpful and friendly. She helped me out both times and made me feel comfortable at that location.

Jose M.
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thank you

Michael L.
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This is the best uhaul in Los Angeles

Bryan P.
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Customer did not leave a comment.

Neal C.
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Customer did not leave a comment.

dan T.
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Customer did not leave a comment.

William D.
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The Web Site was a bit awkward to use. I had to redo my booking when it turned out that my truck rental location did not also carry packing materials... maybe a filter on the front asking vehicle/+others ??

Hakob H.
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Customer did not leave a comment.

Louis C.
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Everyone was nice efficient and it was easy and great

ROBERT N.
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Thanks for everything to do.

Lissa Z.
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This site (and I have used at least 3 others) is always clean, prepared and friendly. Even though it is not the closest, I prefer working with them

Nisa W.
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Customer did not leave a comment.

Khyla T.
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Customer did not leave a comment.

Marie P.
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One of the dollies was broken. Friendly and informative staff.

LUIS G.
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Everything was fine

Shaama C.
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I arrived two minutes after 5pm and the manager waved me away. I would of appreciated if he just let me know that there was someone outside to check me out since it just closed at 5pm instead of ignore me because that was a bit rude and it was cold outside. But I was grateful for the guy who helped me outside after me waiting out there in the cold 5 to 10 minutes. That guy let me know that he's there outside on Sundays until 7pm to help with checkouts after 5pm. The process was quick and easy.

Craig F.
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Customer did not leave a comment.

Jaime M.
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Customer did not leave a comment.

David W.
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The return was night and day! This is the way uhaul should be represented!!

Aleksey S.
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Customer did not leave a comment.

Jacqueline E.
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How about when you let people make reservations online, actually have the items they’re reserving. The older man was a dick working there. Alex, the you get guy, was the only one who cared about customer service. I will never use this U-Haul again; or U-Haul period. This was such a bad experience. Nobody is overseeing or wants to take responsibility for not having items people have already paid to reserve.

Lacey E.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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