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Diane ACustomer Reviews for U-Haul of Streetsboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing it’s great
Kevin DExcellent service!
Ann BNot enough parking spots.hard to maneuver around
Jennifer ZConvenient and friendly check in.
Gia BStaff was spot on! Fast and friendly. Was in and out in no time. Will use again.
Paul KThe young lady that waited on me at the desk and hooked up the trailer was very efficient and professional.
Thomas PCustomer service was excellent both on pickup and drop off!
Greg HQuit pushing your customers to do your clerical work. I don't want your app. On my device. I was given miss information through your out of country call centers. If not for the great customer service that I got from the steerboro location I would have canceled my reservation and rented a vehicle from another company. I drop off on red Bank road in the ace hardware Two days early. The scruffy man was less than pleasant. This was my last time with this company.
richard aThe representative was outstanding! She is friendly, knowledgeable and efficient.
Axel FFantastic U-Haul location and great customer service! Employees Amber and Cody far exceeded my expectations! I was amazed at their customer service skills, honesty and efficiency! Thanks for a job well done!
Wes GGreat place to rent equipment.
Axel FThe staff was knowledgeable and efficient. The knew the options they had available
Laurin KThe truck was dirty in the trailer
Lajuan BI think advertising the actual cost of the rental would be better. I can't imagine anybody who gets taken in by the $29.99 for the day will likely rent again after that price balloons to $105. Stop nickel and diming people who are likely in a bad life situation that they're desperate to get out of. That's just not cool. I already paid for the gas I used, plus a little extra. So what exactly is the $.99/mile for? And what the heck is an "environmental fee?" Yeah, it's only $1 but still... It all just seems super sleazy and scammy.
john hTruck was a little old and got bad gas mileage, cab was noisy.
Tom BThis location is the best U-Haul store I've ever used. Great and friendly customer service, plentiful supplies, and convenient hours of service. Amber runs a first rate operation!
Harry RThey go out of their way to make everything perfect
Douglas SFast knowledgeable friendly service.
Stephen WStaff was a huge help.
Kenneth SExcellent customer service! Very friendly and helpful.
Susan OGreat customer service!!
Susan CNot sure if this is something that is only seen by the location or if corporate gets it too, but I really wish you would redesign the site a bit. I shouldn't have to click "I am not interested in this service" 10 times to get to the truck rental screen. I'm not moving anywhere, I'm just grabbing some lumber from Lowe's. There should be a streamlined option that does not take you through each and every additional service you can upcharge.
Colin KAmber was a huge help and a real asset to your company and this location.
CLIFTON CAmber was amazing. I needed to make last minute adjustments to my reservation. She made this happen smoothly. She couldn't have been more helpful and friendly.
Jeffrey BSmooth transaction. The salespeople were friendly informative, and efficient. The equipment worked well. I’ve rented at this location and always been pleased.
Richard WWiper fluid was frozen and it was tough keeping wind shield clean! Otherwise an excellent experience! Thank you
Anthony DManager is excellent. Having been to other local Uhaul stores, can’t express how wonderful her helpfulness and the desire to go above and beyond the expected she goes.
Craig PThe general manager was wonderful to work with. She was very professional and friendly.
NEAL EThe whole experience was professional and welcoming. The manager Amber provided outstanding experience and was a pleasure to work with.
STEVEN HEveryone at Streetsboro Uhaul were so helpful & friendly! Highly recommend! Wouldn’t rent from anywhere else!
Deanne NThe attendant was outstanding.
Mark FNice people with great service! The truck was an old dog. Smelled like coolant was burning off and the check engine light was on from the time of pickup to return.
Daniel SDid find after picking up a trailer 2 of the tie down rails on left rear were broken and pulled off of the wall making tiring down my load difficult. I did inform and show attendant the problem and she was to take trailer off line and let her boss know of needed repair.
Bruce HI can't say enough about The nice friendly staff at Streetsboro,Ohio U-Haul The best staff ever You leave feeling like family nice warm &welcoming I will always use this location
tiffany dKeep doing what you're doing. Everyone was nice and professional. Amber was super, give the girl a raise!.
anthony sService and personnel at location were fine. However when I got loaded I noticed a very low tire. I called service,finally got through. They gave the call to a towing service on the west side of Cleveland,around 4:00 pm. For various reasons they couldn't make it, I called them,weren't very sure if or when they could make it,around 9:00 pm. Called your roadside people again told them I've got to leave early etc. Some guy looked,got back to me,found an actual tire service a lot closer by 10:00 pm. Guy was there by 11:30 and got the job done! Great! Point being why wasn't this done to begin with?
anthony sWhen I picked up my truck a male worker had horrible body odor and when I returned the truck later in the day one of the female workers reeked of marijuana. I would suggest counseling on personal hygiene in the workplace is needed. There was also issues with computer equipment which slowed down checking in and out that created longer wait times for other customers that the employees were aware of and commented had needed corrected for some period of time. I will only return to this location in the future if there is no other option.
Michelle SThe manager was super!
Mary MHelpful staff
michael cThey made me pay for damage not caused by me I need someone to figure out how I'm going to get my money back
William SThe manager is a Saint she helps her costumers and is there for them
Douglas Shave equipment that actually works the truck i rented was a disaster.
James MQuick, easy & very friendly staff
Tammy MPlease clean the inside window's
Edward PWow - I'm impressed with the Streetsboro location! The customer service is outstanding, and the facility has everything you will need for your project. I highly recommend them, and even though it's not the closet location to my residents, it was definitely a pleasant surprise to me that I was switched to this location for the pickup. My next rental will be at Streetsboro because they won me over with there service. * Thank you staff, it was nice doing business with you:)
Joseph BThe inside window's dirty .Every thing else was Great 👍.
Edward PAwesome employees
Patrick DThe truck was great. I was very impressed on how well it handled. No suggestions on improvement.
Rebecca DThe employees were very well trained and efficient. It was a good experience and a pleasure to deal with the employees.
Kevin SI have used You Haul car hauler trailers a number of times. I wish I owned one however I have heard that You Haul does not sell their used trailers, only used trucks.
Michael CEasy check in and check out.
MArk SEveryone was very helpful. Great experience, look forward to using this particular store again.
Cole E