Customer Reviews for U-Haul of Sunnyvale

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Sunnyvale

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Alvaro C.
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Customer did not leave a comment.

Andrew S.
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Our trailer didn't get checked in when dropped off. I had to resolve by calling 2x the next day.

Sherrie S.
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I got a message the next morning saying my vehicle and trailer had not been checked in. I ended up spending time on phone getting it fixed.

Roger S.
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Customer did not leave a comment.

Poovizhiselvi R.
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Customer did not leave a comment.

Amber E.
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Excellent staff very professional truck was in great condition. Very easy checkout, very easy check-in will recommend. To all who need it.

Tristan L.
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More staff

Amber E.
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The staff is professional upbeat very helpful. The trucks are always ready on time when I have a reservation when I deliver the truck back, we always take excellent care of it and in checking it in the staff always thanks us for taking good care of it and my checkout is a breeze. We have used this location over 12 times and will continue to do so and refer that particular location to all of our friends families and colleagues in the Silicon Valley Bay Area.

Andreas G.
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Fast & perfect procedure .... friendly staff ... happy customer !

Rachel H.
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Customer did not leave a comment.

Kathleen T.
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I am frustrated that there is no 'customer parking'. I pulled right in with the truck but my ride home had to find street parking. They really can't afford to have a couple 'customer parking' for those making reservations, returning, or being dropped off?

Amith G.
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AwesoAme

Kwang S.
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Customer did not leave a comment.

Mark B.
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I just want to say Cass Rickard did great customer service not just because I knew him from high school but great customer service will der served and want to come back in this location again if ever needed a u haul again in the future

Yagna V.
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Esther was awesome. She explained clearly on the policies and readiness of the vehicle .

stephanie R.
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Customer did not leave a comment.

Jay D.
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Hector S.
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Iani P.
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Kuntal N.
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Baljinder S.
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Samrat G.
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Very nice experience when we walked in and dropped the rental. The lady who assisted us had an accident last week and was clearly in pain. But was very courteous throughout the transactions.

Thor L.
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The staff at this location are amazing. Super friendly and helpful!

Matthew F.
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Customer did not leave a comment.

Hanbo W.
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Leonard R.
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10' truck cab is to small when you are 6' 3" and built like a linebacker. My knees were on my chest for god sakes...LOL

Meir P.
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The car side door was not fully closing. I had to come back and the rep managed closing it with force and telling me it’s ok. I was not happy but I had to start with my move. The problem kept happening through my move, which was very inconvenient and not safe.

richard P.
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Fantastic service

Douglas F.
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It all went very well.

Antonio T.
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17' truck was scheduled two weeks ahead of time. Truck was unavailable at location requested 20 minutes before our pick up time. We were sent to another location further away and they did not have the truck size we requested. Customer service at UHaul location and on the phone was not satisfactory. No empathy for the situation and spoke rudely to us. Will likely not use UHaul again.

Kathleen K.
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Helpful and friendly staff. Thank you!

Chiahung W.
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The truck driver seat can't be adjust back and forth, and the fuse box under the drive's seat has false top cover that easily popped open by vibration. And the long line for return as only one staff to help while 5-6 wait in line. More staffs is needed.

Oscar G.
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Customer did not leave a comment.

Jeffrey M.
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Customer did not leave a comment.

Emily M.
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I really appreciate that the front counter person was fast and thorough. Checking in was no problem. And returning the vehicle was very easy. It was nice to be able to pull up and have an attendant there to readily assist with closing out the bill right there as you got out of the vehicle. Very well coordinated and organized system. Thank you U-Haul.

sasidhar B.
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V costly. I paid for gas 30$ per mile $.70 and 19.5$ rent... too costly. Not useful

Iqbal S.
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Customer did not leave a comment.

Michael F.
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Frank W.
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Good service, quick and easy.

James V.
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Always have a good experience at this U-Haul location. The manager is always very helpful and courteous.

Juan F.
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Customer did not leave a comment.

Shashwat K.
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Customer did not leave a comment.

Isaac K.
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Wamsi V.
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Howen C.
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Cristina T.
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We were never told you need to sign up for an app from U-Haul to returned your truck back the same day. We were told just drop off your truck in a certain area and drop off your keys in the slot. We were out there for 45 min in the cold at night talking to customer service on the phone. Please tell your employees to tell customers this information. Otherwise, we would have drop the truck off the next day. You make it harder on older people to return their rentals on the same day. I cant believe you charge customers $20.00 if you dont use your app to return back the same day. Shame on you!!!

Richard H.
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Fill the gas tank before giving me the truck.

Shan Z.
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Customer did not leave a comment.

vickie W.
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It was easy & convenient. Thank you.

Lois M.
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I used the movers through UHaul to help move from one storage unit to another and they were great too- P and J Moving Overall experience with UHaul and P and J was excellent and I noticed there were new protocols in place that were very helpful The gas chart on how many gallons to fill tank is pretty off so that could use work

jonathan S.
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Already rented trailers from this location multiple times. this time the interaction seemed more imposing and not as friendly.

Robert G.
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Customer did not leave a comment.

Ernest W.
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Too much clutter in front of the check in/out counter. No specific place for customers to line up, just stand next to stacks of folded boxes. SF location has "line forms here" signs that leads you to the counter.

jonathan S.
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Cass was super helpful, as always - thank U for that. Used this site services couple of times for renting a bike trailer, was in and out before knowing. Much better service then most uhaul sites.

Marshal M.
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Customer did not leave a comment.

Edgar O.
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Chris D.
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Vinayavinod R.
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Alonso R.
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Meet B.
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Truck was really old, drive quality was poor.

Xin Q.
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Customer did not leave a comment.

Jerrold T.
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Pakorn K.
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Though parking lots have plenty of space, we were not allowed to park there. There should be car park for customers who just need the equipment rental for a few hours.

Anthony F.
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Customer did not leave a comment.

Thiyagesh V.
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Customer did not leave a comment.

Toshal P.
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Min H.
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The line was short but the process was too slow; I waited for almost one hour.

Jeana O.
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The people were nice.

Dhaval G.
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Customer did not leave a comment.

Suyog P.
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Customer did not leave a comment.

Sam Y.
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Ken L.
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Wesley M.
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This place has improved a lot since I last rented there. Good stuff

Robinette M.
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Customer did not leave a comment.

Sam C.
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Customer did not leave a comment.

thomas H.
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Quite good this time! Quick in, quick out, which is what I care about the most.

Sincere V.
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Keep up the good work! Friendly and helpful staff! I was in and out of the place in 10 minutes! Highly recommended!

Xuerui W.
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Customer did not leave a comment.

Akshay M.
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Renting U-haul was not that great... I had to drop off the vehicle after the location was closed and The company expected me to checkout on my own or charge 20 dollars... felt like they were trying to squeeze every penny from me

Karen W.
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friendly, knowledgeable and professional customer service rep.

Bishan S.
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Everything was perfect, great full. Thanks

Alan O.
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Reservation and pickup went very smooth. Return was handled efficiently also.

Denise B.
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Great customer service and very easy to rent

Tien C.
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Customer did not leave a comment.

Martin K.
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The agent who helped me this time is named "Cass." Because of how efficiently Cass attended to me and took care of my rental, I figured that he must be the manager. I was wrong. He's some sort of assistant. The customer service that Cass provides is excellent, very attentive, very courteous, very alert and, last but not least, very professional. Cass knows the best meaning of "customer service." The customer service he provides feels, on receiving it, as if it were a cup of very well-made coffee. Top notch and leaving nothing undone or to be desired. Thank you for the excellent experience that Cass' work ethic provided in renting this van from UHAUL. Sincerely, Martin Katz

Sincere V.
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Improve customer service at the counter! There’s always room for improvement! Treat your customer the way you want to be treated! Everyone I spoke with over the phone we’re professional and very helpful (highly recommended)!

Ramey B.
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Customer did not leave a comment.

Sherry S.
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Viktor C.
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Excellent service!

Vikas K.
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Need a parking space for customers.

Xuanming D.
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Customer did not leave a comment.

Anu Krishna R.
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Customer did not leave a comment.

Rogelio P.
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I dropped my rental off at this location. Upon driving up, I was promptly welcomed by staff.

Yupu C.
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Customer did not leave a comment.

Michael C.
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Customer did not leave a comment.

yanyan C.
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Great, service lady re-allocate me a ford (allocated a chevy), which helped aloooot ~~

Hilda P.
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Customer did not leave a comment.

Kevin L.
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Very fast and easy return process

Soumava K.
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Customer did not leave a comment.

George M.
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The person I dealt with on the rental was very professional and took the time to explain everything very clearly. Also, I love the "free box" bin - where customers can take old boxes that other customers have brought in. I know it can cut into revenue for the company, but it generates a lot of good will. It makes me feel good about U-Haul as a company. And, it is good for the environment as well. Thanks.

No reviews have been submitted for this location.

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