THe only thing I could suggest is for the receiving personnel for returning trucks should greet each one as they park the truck to see if there is anything needed beyond the return. If not then the customer could leave and receive the final paper work after the truck is checked in. This would have saved me time as I waited in line to talk to someone inside. I realize the receiving personnel are trying to work on clearing trucks already returned and balancing this with the new trucks being returned. This could be mitigated by having more than one person working on receiving returned trucks during busy times.
ALAN KCustomer Reviews for U-Haul of Vallejo
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Indya was excellent in her job. She was quick and diligent in getting me on the road and having a smooth return. The trailer worked great for my needs. Please tell he Thank you for everything.
Daniel SFA
Frederick AGreat customer service at the Vallejo Uhaul. Very professional and polite with positive attitudes among all the staff. Highly recommended.
Agnes MFriendly staff, good prices, quality work, on time completion. What’s to improve?
JAMES SStaff was very nice and professional
Joe SHad a conversation both the day before I returned the rental with Simone, and then with two other associates on the day I returned it. They were under the impression that I was supposed to return the vehicle April 5, but I showed them a receipt showing that it said April 6. They informed me I would not be charged a late return fee, but I was still charged a late return fee.
Conor TIndia shows very professional customer service! She is truly remarkable and made sure that our experience with U haul was the best! Thank you for the best service and with a smile….
Kathleen SGreat experience
Steve PNothing
Phylis LSince the taillights would not work on my tow vehicle we did a cargo van. It was fairly priced, got 16 mpg and ran about $200 for the day. The $20 windshield as is just that, an AD. It will be much more but the equipment worked well.
Larry AGood service
marvin gAwesome experience. Staff were great!
Jennifer FCheck-in and check out took an inordinately amount of time because the data network for UHaul was down. Very poor but this location did all that they could to assist.
Chirstopher KExcellent service at pick up and drop off!
Joseph DThe gentleman was nice and friendly and I was out of there in 5 minutes
Scott DGreat service
Guadalupe RI had a very negative experience overall. I reserved a 15ft box truck and when there wasn't one available, I was "upgraded" against my wishes to a 26ft box truck. It was bigger than my apartment. I had extreme difficulty navigating it onto my streets at my pickup and drop-off location, it cost me hundreds more in gas, and it made every part of the move more difficult. In hindsight, I should have canceled my order and gone elsewhere, but I was on a tight timelines to move and my hands were tied.
JARROD AWas slow, with just 1 person working, but she did her best and very helpful!!!!!!
ANTOINETTE TNone
Isreth STextbook model of what customer service is supposed to be. They accommodated us in very little time with a utility trailer when we were in a pinch and also helped us with a fuse that needed to be replaced. Proud to be a Vallejo native and coming back to visit, this location didn’t disappoint.
Abigail CI've been renting from UHAUL for several years and this is the first time I've entered a rental office with a dog (Pit Bull) in the office. The dog didn't attack be, but it seemed out of place. The lady who assisted me wouldn't OK the rental until my contact number had been verified. As my contact number was for my son who is a deputy DA, and in court, he couldn't be contacted. I was stuck with calling friends until someone could be contacted, it didn't matter who. If I hadn't reached anyone I wouldn't be allowed to rent the call hauler I had reserved. So my emergency contact number could be for anyone willing to pick up the phone. Child, adult, whoever? You should seriously vet your employees at this location and possibly give approval ratings to those who often rent from U-Haul more than once a year. This lady was the one with the fair complexion.
Neil NMore staffing at check in. As in people who actually run the computers and check your ID.
Katie SI recently had the pleasure of interacting with a U-Haul customer service representative, and I must say, I was thoroughly impressed by the level of service I received. From the moment I made the call to inquire about a rental, to the completion of my transaction, the representative was both efficient and friendly. The representative demonstrated a high level of professionalism and efficiency in handling my request. They quickly understood my needs and provided me with all the necessary information I required to make an informed decision. Not only did they answer all of my questions promptly, but they also went above and beyond to ensure that I had a smooth and seamless experience. What stood out the most to me was the representative's friendly demeanor throughout our interaction. Despite the busy nature of their job, they maintained a positive attitude and treated me with the utmost respect and courtesy. Their friendly approach made me feel valued as a customer and truly enhanced my overall experience. In conclusion, I highly commend the U-Haul customer service representative for their exceptional service. Their efficiency and friendliness set a high standard for customer service, and it was a pleasure to do business with them. I would not hesitate to recommend U-Haul to others based on the outstanding service I received from this representative. Thank you for a job well done!
JAMES HThe personnel were busy but very professional.
Greg JI got the distinct impression that U-Haul was trying everything possible to ding me with additional charges, and has added additional requirements that are absurd. 1) Having to take a "selfie" of my face AND CDL while standing in front of the agent with my own phone! If you want a selfie, provide the camera. If you need a copy of my CDL I can just hand it to you and you can copy it. 2) Having me approve YOUR photos of the vehicle. First of all, you photos were quite low-res. Second, it's clear that disputing any of your photos would have significantly delayed check-out. BOGUS. I always do a 4k walk-thru video, and now it's even more important to do that. 3) Upon return, the agent tried to ding me with a fuel charge, based on the position of the gas gauge. I drove a total of 14 miles, and added 1.2 gallons of gas. I had to provide the receipt and had to argue whether the pickup gets less than 12MPG. I am a long-time U-Haul customer, but your recent changes outlined above are disgusting and will have me looking elsewhere the next time I need a vehicle rental.
Robert BApp didn't work. Kept getting texts, emails to log into app. Was able to do that but my order never showed up. Even after I called the 80p number and talked to you guys.
Kevin CDidn’t rate my gas properly charged me for extra money even after returning the same gas level by the time I took it. Wasn’t able to fix my issue. Not happy thank you!
Aymar BThe Uhaul android app is absolutely horrible! I tried to pick up my truck using the app and wasted over 40 minutes trying to get it to work. Once I went inside and signed the truck out with the associate (who was very nice btw) I couldn't even complete the pre-rental inspection on the app. I took my own pictures of damage that was already on the truck which are geotagged and time stamped just in case. Had the same issue when it was time to return the truck and I had no other choice but to use the app or online. I ended up just having to use my phone's browser which worked much better. Before you push the app so hard you guys really need to make sure it actually works on ALL PLATFORMS. It kept loading forever and eventually would not find my location correctly even though location services were on and permissions were granted to the app. Won't be back until this is fixed.
Alexander SLadies in the office were exceptional … seem to work well together they have good energy keep that not always easy to find people to give good customer service consistently
Peter HSymone was an amazing with customer service and super friendly.
Mazie AThere was a small pile of debris in back of truck
Eric TThe truck I used JH155R, bounced so much, my friend behind me said the wheels actually came off the ground. I tried to talk to the return agent to tell him about the truck, but he was so rude and just kept ignoring me. The agent on the inside was ok.
Constance AGreat customer service
James PNeeded service. Many empty spots in lot, so we parked (not prohibited, and we had only a few hours' move) well into drive we were threatened with being towed! Added hour and miles to rental (lot was well open, no signs, and very nasty area). So we moved the 11 feet onto street parking. Ridiculous. Would definitely not use again
DAISY SI never have any problem renting from Solano Street U-Haul in Vallejo, California.
PHILIP S👍..
Jose VThe local office representative, Simone was very helpful and pleasant. Allowed me to upgrade from pickup to truck, explained everything, very nice customer service.
Terry TTire preasure dash light on.
Robert YAlways a pleasant experience here FA
Frederick AThe equipment had a tail light /marker / turn -signal inop found on pre trip. I’m sure additional help at this location would be good for the customers ass well as the two hard working individuals that helped me. They are spread pretty thin.
Brett SIndia was excellent, as was the other young woman who helped us!
TERRY KFast easy check in
Jo GI reserved my equipment over a month and advance and when I came to pick it up they didn’t have the equipment. They sent me to another store in a very bad area in another town and that store was closed with no one there. I needed to return to the Vallejo location to pick up a larger trailer which was not acceptable but the only choice I had. The representative that helped us while kind hearted was extremely unprofessional. I’ll never use U-Haul again!
Dave JThe office staff and manager has been great, super helpful and patient. But that's two times in a row the tech did not install our trailer properly. This time, I made sure to check the tightening of the main locking screw and it was not tightened all the way and so I tightened it securely before leaving. Also one of the safety chains came off from my hitch while on the road. Fortunately there were no damages to my vehicle or the trailer. I installed the loose chain properly and had no issues afterwards for the rest of my reservation.
RYAN VEverything was great and welcoming no change
Crystal CExcellent experience all around
GARY AI had the moving truck for 2 days, yet, during this traumatic life event I was called incessantly by India, and another staff member told me the truck needed to be returned by 12:30pm (24 hours); thus causing our 2 hour trek to be extremely stressful with loading and returning. We also added MORE than 3/4 of gas that was needed as we were misinformed.
patricia TEverything was excellent. The workers where great. I will tell my friends to always call and use Uhaul.
billie tHonestly, this location rocks! I have no complaints and cannot imagine how they could be improved. I will say I have a lot of towing experience -- including at least 5 previous trailers from this same location, and years of towing boats, and before that trailers in the military. I still get the optional insurance, however, simply because I know the many potential hazards. I came to have a hitch installed on a Wednesday and to pick up my trailer on a Thursday. Both were handled super professionally. All staff members I came in contact with were very helpful and courteous. In past years I've had long waits, but not this time (perhaps due to better staffing). Kudos to the folks managing this location!
Mark BNothing I could think of based on my good experience.
Norma CAll of your employees were professional and great to work with.
randal DKeep the manager India and employee Symone. They were amazing! Thanx for the experience with your location. Made my moving stress free.
Kymberly DI cannot comment because my son dropped off the truck for me but I can say that I was very happy with the final bill and I wouldn't use anyone else for my moving needs. You are forcing me to choose a star rating so I'm going to say "average" because nothing is perfect - improvement is always a possibility.
Angela Casssddd
Lee B | Overall Experiencestaff there was the most positive. I was a little worried about the location and security but after talking with staff felt better. Asst Manager Calvin was super helpful with good customer service.
David L | Overall ExperienceNigel at the Vallejo store and Belinda in east bay scheduling get 5 stars. U-boxes not available as scheduled on either end. Nigel and Belinda were the only of 20 U-haul staff that took care of biz.
Joseph S | Overall Experience