Jose A. (representative) is rude to customers. He is unpleasant to work with and does not attempt to help customers that may be unfamiliar with the rental and return process. Equipment was clean and well maintained.
Noah FCustomer Reviews for U-Haul of Vestal
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everything went well, seamless reealy
Edward FWhen I returned the truck, I told him that the front end of the truck was very loose. I stated that if I was going on a longer trip I would have brought the truck right back. He seemed to not care about that. Also the truck had two children’s toys in it. It seems to me if the truck were cleaned those items would no be there.
Raymond VI would not recommend a friend instead I highly recommend the people doing the construction at that location clean up the parking lot I parked my personal vehicle out front by time I got back home I had a flat tire from a screw pick up from parking there Also the u-haul had a broken passenger side mirror Thank You Gary Haggerty 697-221-4687
Gary HBoth locations I used were awesome! Friendly, efficient staff, immaculate vehicles! Great experience.
John BSpot on
SCOTT CWe were satisfied with how things went.
dennis rLocation and equipment was old and semi depressing, but the young man kept everything clean and was very attentive. He was buzzing around getting everything in order and explained the whole process very well.
Sean HMy problems with Uhaul had nothing to do with this location. I had ordered a 20 ft truck with an auto transport from this location and 2 days before was told that I could not get it at this location. I would have to drive 1.5 hours away. I did not have the time to do this. I ended up renting 2 trucks instead of one and it cost me significantly more. I had booked the rental at least 1 month in advance. It seems to me, that I gave enough notice, I should have received the same consideration. Needless to say I was very disappointed with the entire process. The person at Vesta was very helpful throughout the process.
Analise fOverall my experience was wonderful and I would highly recommend U-Hual.
Seth STruck was straight up dangerous. I told the employee and he seemed like he couldn’t care less. I hope y’all don’t kill someone with that piece of shit truck. Truck number “DC 4805 G”
Daniel CThe side mirrors on the truck kept moving outwords and I had to keep adjusting them at least 12 times in the two days of driving.
Dana MGreat and friendly service. Christain hooked up the trailer and was very helpful, courteous, and friendly. Hopefully all your employees are like Christian (in Vestal, NY).
JOHN TEverything is great
Cinda SAdvice got into the truck I could tell someone before me was smoking cigs in the truck. I quit smoking 4 years ago and the smell now definitely bothers my food and asthma.
Sean Dthe U-haul attendant was friendly, informative and knowledgeable of all aspects of the rental process...kudos to him!
Steven HSmooth transaction and customer sergicet
Charles MNothing. The gentleman that helped me out was excellent. He helped me with the initial reservation and the return. U-Haul is lucky to have him.
Filippo MNothing really
kathy RThe staff (mostly the guy named Christian) was extremely cooperative and helpful with recommendations and changes in the equipment and return schedule. 5 stars easily. The vehicle was low on gas (probably due to the very rapid turnaround). I like my rental cars and trucks to be filled up unless it is going to take more than a 30 minute delay.
JAMES EThis place people r very cooperative
MOHAMMADSAYEM GVery understanding of our issue
Roy WThe only suggestion I would make is to have two employees on duty during the first couple hours of the day. Even though the employee covering was efficient, the people waiting to check-out or purchase an item were backing up.
Roger CWe had issues with the battery and had to jump start several times. The drivers door was not closing properly and may have contributed to the issue. Christian (customer service rep) was helpful and gave us extra time. I am deaf and tried going through the uhaul website to get roadside assist and hit several obstacles finally sent an email to let them know I needed to extend to make up for all the lost time. Didn't hear back from them until after the local office was open and had already helped us.
nanci rThe attendant understood the issues that we had with the cleanliness of the truck and did what he could and reported the issue to his manager. We are waiting to hear back from them now!
Marcus PGreat customer service will use again
Christopher FFriendly and accommodating staff
Samuel HAll was 100 percent- Great job Jose!!
Rick RWiper blade came off because it wasn’t mounted correctly with the clip, and on a day when it was snowing hard.
MARK KEveryone I dealt with was very attentive and friendly. No changes that I can suggest.
Walter SVery friendly and courteous staff.
Ronda LVery good customer service explained everything fully and even offered extra information very satisfied
Tina BExtremely kind and courteous employees
Virginia MThe pick-up location changed without proper notice. Even the confirmation text had the wrong address. The two U-Haul locations used did not have good communication as I was given a different drop off time at the pickup location compared to what I was told at the drop off location. Luckily I was not charged extra.
Alex AMake sure the truck doors are functional. Driver side lock was not functional. Key would get stuck if you attempt to lock driver side door from outside. Had to enter from passenger side for the duration of rental.
BO YSign on window says no smoking. There was a burn in the driver's seat from a cigarette and the truck smelt like smoke.
Christopher GThe employee who helped us at pick-up and drop-off was wonderful!
Anna GGuys are helpful, offer alternatives and go above and beyond in my experience. Will surely recommend to orhers! Will surely go out of my way to work with them again! Thanks a million!
Dana MOther than cost, everything went well with a nice piece of equipment
Joseph QDrop off was made super easy, the staff clearly marked their equipment drop off zone and I didn’t even have to leave my truck they unhooked the trailer and confirmed everything for me.
Derrick BThe guys working here are great. Always friendly and knowledgeable.
KEITH CGreat experience. There was a small issue when the keys to the rental were in the pocket of an employee who was not onsite. We waited for about 20 minutes. The gentleman who checked us in was apologetic and extended the rental for us. Stuff happens and your employees handled it well. Will definitely be back
Kristin JGreat employees
joanne hTruck had an engine light and AB’s light on. Only had less than a 1/4 tank of gas when we got it.
Mary CI brought back the truck as is and clean your guy working at the counter gave me a bill for additional 55 dollars for the cleaning fee though the truck was clean and when realized he got caught he returned those charges
Athar MWonderful service from everyone! Great experience!
Louanne JAlways great service ... thanks
LOU FNothing. The staff did great, and got me on my way quickly. drop off was a breeze too.
Scott MChristian was extremely helpful and has a great work ethic. He went above and beyond to help my husband and I when renting several vehicles from Uhaul in Vestal. Thank you for the great service!!
paul MNo issues. Owner was very pleasant.
Dale JLocation was great! Vehicle was clean however the front end needs a major alignment. Made it very rough riding and had some damage to personal items. Really would like some money taken off however when I talked to the employees, I did not have time to talk and could not request at the time.
Christopher G