Always a easy truck renting experience..left my bluetooth speaker in the truck upon return and it was waiting for me when I came back..would recommend this location to anyone
Chris ShaferCustomer Reviews for U-Haul of West Saint Petersburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All personnel I dealt with were very professional and respectful.
james allenNothing Thanks
FRANK RADOGreat customer service
Jeff BrizziThe gentleman were very helpful and responsive to our pressing needs. The truck ran flawlessly and we arrived at our destination safely. I totally recommend this location.
Donald KlopfensteinStaff was courteous and respectful and very helpful. I had went to the North 4th Street location first but they were not helpful at all and acted like I wasn't even there. I would never go back to that location again
gene robisonJoe, manager and the person who did the install, was terrific. Do what you can to keep him around. He's running the site, and doing it very well!
charles caputoNothing. Everyone I came in contact with was polite, friendly & professional. Great experience during a stressful time.
Robin PageI have rented Uhauls for 30 years. The team at this location are top knot h . I only want to rent from this location . From cleanliness to courteous they rank number one to me and my employees. They all deserve a raise or an award of some kind . Gale Valente / Rex Moving /Zorphyra Inc
David BrunoKeep up the professional & good work Thanks again Linda
linda fleshmanTeam made it easy from start to finish. Thank you!
Beau TitsworthCustomer service was good. My only complaint is I reserved a truck and had to take a van.
Danielle JonesGood service by friendly staff. Equipment was ready on time, appeared well maintained, and functioned as it should.
scott collinsPhone App kept saying invalid code so I had to go to a person at the desk to get the truck.
Raymund CareyTodo muy bien
JORGE GARCIAI was billed for something before I was even told about the bill. Very unprofessional
Alexandra HyppoliteThey guys were great. Nice to deal with people on the ball especially since I did a last minute booking online.
Samuel HawkeIt’s getting better every time.
Bill WorthVery professional!! Not sure if it could be better.
ANTHONY BONANNIour motorcycle trailer that we rented should have the ball bearings fixed. The trailer made it very uncomfortable to tow with all the thumping. I feel that it was not worth the rental fee and would like a partial refund.
James RogersI have rented from this location a few times now and every time the employees are professional and friendly. This last time I needed to upsize the trailer last minute. The store manager Joe P. was helpful and happy to help me rent the trailer I needed. Great place, thanks again!
Yvonne HallOnline check in was a little confusing, but otherwise great experience.
Jon LessarGood customer service very friendly, and helpful
Jeff BrizziThe staff was friendly and helpful. They also helped me in a timely manner.
Charles PaquetteEverything from booking vehicle, picking up vehicle and returning vehicle was great! Thank You. Always would recommend this location to family and friends.
Jason LongI brought my own hitch, wiring harness, and pin because I have a hatchback and this is an unusual vehicle to put a hitch on. Joe had the install completed 30 minutes earlier than I expected, professionally installed, and I'll be able to test it out when I tow a trailer with it in 10 days. Hopefully, I won't have any reason to change my review.
tina bastienTruck rental went very smooth. Can't think of anything to improve. Your employee knew what he was doing and the return was made easy. Thank You
Brian HarrisNo comments. Everything went smoothly!
Michael IrwinEveryone was very nice and friendly. Will return to rent again.
DANNY phamThe entire staff both at drop off and pick up were amazing. Explained everything and got me through my rental. Drop off was easy and professional. This is a great team.
Robert BlumKeep up the great work!
Sharon RodriguezCustomer service was excellent! Thank you for your outstanding service.❤️
Angela AntwiI would have said my experience was excellent, however even though I had reserved a 26' truck on Feb.13th to pick up on the 24th for 2 days use and pick it up at this location at 10 a.m. that did not happen. The day before I was called early in the morning and informed that there would be no truck available unless I went to the west gandy location in Tampa or the Port Richey location and the truck would need to be returned to the location it came from. I would be charged the extra mileage to bring the truck to St. Pete where I would have to load it Saturday, drive it to Holiday, and unload, then return to St. Pete Saturday load , drive to Holiday and unload it and then take it to which ever location I got it from. Or as another option I could wait to pick up the truck until 3:30p.m.at the scheduled location then take it and load it. It would then be too dark to unload it that evening and we would not have beds to sleep on and would have to unload in the a.m. drive back to St. Pete, load again, go to Holiday and unload to return it the next morning. TOTALLY UNACCEPTABLE! What is the point in making a reservation that is not honored? I finally had to go to the store and arrange for the truck on Sunday and Monday instead. I am 71 years old, and the men I hired to assist me had to be paid extra as they had to arrange to take off from their regular jobs on Monday. This was a disaster from start to finish and much more costly than my fixed budget allows for. I needed the truck for two days as there was kitchen, living room, den, 2 bedrooms, laundry room appliances, tools from garage, generator, lawn mower, weed wacker, tool shelves, a disassembled shed and so much more to move. No one could explain to me how this had happened or could be allowed to happen. How can a scheduling snafu like this occur? The young man named Jean who assisted me when I went into the store to make alternate and costly arrangements was very nice and so apologetic that this had happened to me. Up until that point when I was contacted to be informed that I would have to make changes in my scheduled reservation no one that I spoke to offered a word of apology for my inconvenience or extra incurred costs. They made me feel like "oh well that's just too bad,, deal with it." Not a good way to do business in my humble opinion.
deborah santiagocan't think of anything, off hand
Patrick ShanahanExcellent customer service from start to finish !! I rented a cargo van and the staff were very helpful , friendly and explained the whole procedure…. showed me in person the van and all I needed to know to start my rental…. The return of the van was smooth and easy ! I will definitely use them again. ….
Nicola MooreWhat a great team! Excellent customer service overall. Thank you
Julia MeadowsEverything went perfect. Keep up the good work.
Robert Van HoutenThe interior of the windshield was dirty, as was the dash and cup holder. Not a huge deal, but had to take the time out to wipe it all down before heading out.
Lance FrancisNothing to improve, this center is great!!
Scott BrattonVery professionally operated U Haul facility. Had a 2” receiver hitch installed on my 2022 Tucson, it was completed within an hour. I highly recommend this U Haul Store.
patricia reisdorfThe windshield wipers didn't work well on the driver's side but that was my only complaint.
Danielle JonesWorked with great employees
Robert LowLove the remote options
Seaphine DDysonCustomer service was the best thing this location offered- shout out the staff members. Felt like Jerry Seinfeld since they took my reservation but didn’t hold my actual reservation for a cargo van. Got put in a box truck with low fuel alert right when it started.
chris gocklinThis location is the only place I want to ever do business with . Everytime I go to another location to rent it is nothing like 66th St and 38th Ave N location . The manager Joe makes sure all trucks are clean ready to go and if I need anything for a move that I am short on it's there . This store is so well stocked clean courteous it makes other Uhaul locations look bad . The other locations should be made to look at this one as model to what they aspire to be . Joe and his staff are wonderful to work with . Please put them up for store of the month if you have such a thing and if you don't great suggestion . They deserve a bonus .... Gale Valente owner of Rex Moving
David BrunoGreat friendly knowledgeable staff. Joe the manager solves all my issues.
GERALD BLUMcustomer service was great
ALTON CHRISTGreat service and great value....keep pricing as reasonable as possible and I'll be a customer for life!!!!!
Robert PosaUHaul always has great customer service, easy to get in and out and on your way, excellent prices and good locations -I cannot recommend anything more
Rey WestThe St. Petersburg location was fantastic. Great to work with very accommodating. Extremely helpful and informative.
Scott BrunelleYou all have been very helpful and supportive working with me to resolve any concerns. I don't like moving but if I do you're my choice. Will share your awesome service and customer support.
Alvin BullardNice staff
Tanesha JohnsonStaff was wonderful!!!!
Laurie Senafine
Timothy Thomas | Overall Experience