Could not have been any better!!!
Scott M
Customer Reviews for Move at Hawley's Square
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Paul and Bryan were absolutely amazing.
Nick LVery quick and nice service.
Aurora PPaul was absolutely amazing and I will definitely use his service again.
Nick LThe young man was not knowledgeable of equipment when his boss was not around he tried to charge me an extra $200 for my rental. On line gave me a contract quote upon arrival to the office he told me a different price. The truck has a leak and my furniture was wet and damaged
Crystal BNothing to improve
Nicholas LWe saved money by using the drop off location in Fayetteville North Carolina. We spoke with Brian on the phone who was very helpful and gave us a different location to drop off the truck we had rented. All went well. The only concern was that we could not lock the back of the truck and that was where the appliance dolly we had rented was located.
C REverything was excellent. We did the scheduling online and when we got there everything was just perfect. Thank you.
henry sNot a thing, everything was great! I highly recommend this location.
Loren Bi was told i would receive a discount due to a leak in the back of the truck and filled with water. had to dry the truck and wait till dry before moving my items.
jan wVery friendly people
LAURA MThe truck was dusty on the inside my phone fell between the seat so I reached down to grab it and there was a razor head between the seats the back had screws and random trash in it they had me sign the paperwork before even seeing the truck.
Phillip FVery accommodating and helpful
Markez MQuick, easy and professional. I appreciate doing business with them.
Stephen RShorted me 12 moving blankets when I went to call on Saturday they were already closed for the day apparently they’re only open for an hour and a half
ADAM LNeeds no improvements, always a pleasure to rent from this location.
manuel aU-Haul Paul was the best, very helpful...
Vincent JStop overcharging people
ANTIVON WVery friendly and easy to get rental reserved and picked up.
Tammy BOther than not having the correct hitch ball on hand to sell me. I had to drive to nearest auto parts store to purchase one. Great experience, I would recommend them.
Rick VPhenomenal customer service!
jeffery wPhenomenal customer service!
jeffery wOverall great service. No issues
Gary WNA
Richard HEasy transaction, easy to get to the vehicle and keys and the vehicles clean and ready to go. It could not be easier.
Vic CThis was our third time using this location. The service is always top notch. We highly recommend any one to use this location for all your uhaul needs in or around Fayetteville, NC.
Lisa BPaul was incredibly friendly and professional. I misunderstood my bill and he spoke kindly with me and explained everything. I’ve moved a lot in my life and don’t have any specific memories of “great U-HAUL places”, but I will remember this one!
Christine BIf you are using the mobile app your experience will be frustrating. Only one person at a time is allowed in the store itself. The odometer was not cleared from the trip before me so my trip was showing a mileage overage of 104 miles. Have to drive to a second location to pick up the truck
Meredith RVery friendly and professional. Great group of people.
JAMES DGood customer service. Clean truck. Very helpful.
KIM MKeep spraying lysol and cleaning prior to rental.
SONIA WOn time, explained well, reasonable price, plenty of time until needed to return, worked great! What more could i want? Very grateful.
MICHAEL MPaul was wonderful. He supported me and my move all the way. I was so grateful for all his help. I would definitely recommend him and his store.
Parker PGreat customer service and support. Very friendly and professional. This establishment is the best!
JAMES DVery professional, courteous and friendly. Their equipment is all ways well maintained and clean.
JAMES DI had no problem great customer service
JANICE Aseemless, fast, superb customer service
RONALD VPaul was amazing, very helpful and infinitely pleasant. I am very remiss in not remembering the other man's name who took us to pick up the truck. However, he was very kind and personable. We have already recommended this location to friends and family.
Anthony TGreat service and easy transaction. Answered all my questions and returned calls promptly.
Vic CI had to change my schedule truck rental several times, and Paul at the U-Haul in Fayetteville NC was very accommodating and patience with me and held the truck! Thank you Paul. I appreciate you!
laura sMr. Paul always go the extra mile to help me out
Eugenio AIf customer service can be as comfortable & satisfying as I received at this store, this would be the most important component I could mention. Paul Lawing was superb in solving my travels
JOHN KNothing....you guys are great. Customer Service is Awesome, you take gteat care of your customers and you make them feel right at home. Thank you guys so much for the help. 😊
Tanya JNothing, the service was impeccable!!
Joel FGreat service, friendly people.
William OFriendly staff
Noe LEverything was fine except there was a homeless man sleeping in the truck
Nolon MIt is wonderful as it as, so accommodating and easy to work with.
GWEN BThis location was super friendly and accommodating. Would definitely use them again. Keep up the good work and friendly service.
Rolanda MCan you make sure that the truck makes it to the designated place without any trouble. Now will be refunded back my money
Alice W