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Novette G.
Customer Reviews for US Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good overall.
MIKE H.Easy and quick. Staff were very helpful. Return was also simple. It was convenient to fill gas up because it was at a gas station.
Alyssa W.This employees at this location made my experience simple and easy. I never felt as if I wasn't informed of my rental.
Cameron L.Super friendly and several trucks :))
Rina V.good location go people thank you
Hani Y.Nothing
BRYAN S.It was an overall great experience!
Kingsley O.Very nice
Ibrahim W.Very helpful place.
U.S. G.I'm very unhappy about the monitory aspect of my experience. Online when I booked the Uhaul, I was quoted ~$50. When I picked up the vehicle, I was then quoted ~$85 because the first quote “didn't include miles, taxes and feesâ€. And finally when I dropped off the vehicle, I was charged $112, more than double what I was quoted, after even bringing the uhaul back 2 hours early. To add, my pick up location changed 20 minutes before my initial appointment and the new location was way out of the way from my destination, adding extra miles I had to pay for. Not a great customer experience.
Rae M.It's was very good
robenson S.Very easy drop off. Funny location in the gas station. But very efficient
Camron H.Very clean well maintained vehicle and friendly helpful service
Justin D.Truck maintenance, i.e., fix gas leak before giving a patron the truck AND have dollies and equipment available like you promised in order to gain our business!!
Brian M.Explain the use/hazard of the back door latch. I didn't know the large metal latch swings down hard to lock. Unfortunately, I had my thumb where it came down and it hit with such force I thought it broke my thumb. Luckily, I think it's just badly bruised.
Anselmo D.Steer wheel is dangerous. Has a lot of play. I should get a discount.
Bernabe G.Truck was extremely dirty smelled bad seems like they smoke weed If you need pictures I have to provide. It had trash in the back to
Abraham T.The people there were very helpful and welcoming.... Easy to work with n very friendly
Fernando M.I lost my credit cars in the cab, and they immediately tracked me down to return the cards.
KENNY S.very efficient and friendly highly recommend
Tana S.I originally went to Kenwood liquor store location and they were idiots! Had me running around for 1/2,hr. and they didn't even know any procedures to rent out the truck. I finally requested to transfer to this Shell station and they were awesome!
Roland M.Shell personnel was very helpful and fast checkout!
Eugene F.I rented a 6x12 enclosed trailer. When I picked it up, I was expected to lift the Toung. I have a bad back. One of the employees came out and helped me. So, when I returned the trailer, it was the same thing, I was expected to lift it off myself. Fortunately, the employee came out and helped. Even for the 2 of us, it was a strain. U Haul should supply some type of jack.
rusty B.The staff was extremely friendly and helpful. I rented a 5'x9' trailer, and it was my first time using any kind of trailer. They answered all of my questions and hooked up the trailer for me. I highly recommend the shell station off of Rte 94 near casa de oro.
John P.Nothing! When I picked up the truck everyone was inviting and informative. The gentleman even asked if I needed a Dolly or help loading. I know it was an upsell, but he was like talking to me a friend and not me a customer.
Marian W.Nothing Every thing was excellant.
Joseph D.The clerk at the gas station was extremely friendly and thorough. He walked me through the process of dropping off and filling up.
Luis C.I went 38 miles and had to spend 32 dollars to top it off I was charged for dolly and pads and did not get them nor did I order them
Aurora G.Store owner was very friendly, accommodating and knowledgeable in handling my rental. U-Haul computer interface that the store owner had to use to complete my rental was clearly inefficient and cumbersome, and slowed down the overall process.
Doug S.Prompt pick up and return. Would highly recommend and will be using them again. Would discourage anyone from using Last Minute Movers. We had booked them days in advance. Come moving day, no call/no show. Had to do the move ourselves. They called and said they'd be available AFTER the truck was due to be returned. Unsatisfactory. Don't use them.
Steven W.Very convienent, affordable, and easily accessible
Mariya T.Uhaul smelled really bad like homeless have lived Inside the front seats
CARLOS O.I dealt with four people - two while picking up and two while dropping off. They were all great. I had a smooth transaction overall. One note, you do have to park your personal vehicle across a busy street without any convenient crosswalks. Other than that, it was a wonderful experience. Thank you!
Shannon M.Very attentive personnel, explained everything completely. Suggested an extra day since I was loading and unloading by myself. No bogus charges for gas or damages. Many kinds of vehicles to choose from.
Constance W.Friendly and fast. they meet all my expectations. Thank you.
lucio M.When picking up a customer shouldn't be told the vehicles gas should be between a range but asked to have the vehicle filled to a point with more than it started to meet a requirement and avoid a $30 charge.
Francisco A.Check in attendant made me sweep the vehicle or he was going to issue a cleaning fee. I turned over the vehicle in the exact same condition as it was rented to me.
Jonathan M.Super friendly and easy in and out.
John M.Drop off location was 3rd location I went to which finally accepted the rental. First location refused rental and stated finding another location "Its your problem, not mine". I went to second location, 25 miles away to be refused drop off of rental. 3rd location, 10 miles further finally accepted rental.
Gloria B.The truck front window was filthy! when I try to spray the dirt off only one side worked, when I got home I realized I needed a lock, I had to go buy one from the store instead of them asking me at the u haul.
Shavonda J.Very friendly and helpfull understanding and kind. Keep up that good customer service you are all well deserved 5 star amazing.
Jayne A.Be sure all the mechanical parts of the trailer hitch system are greased properly. Other than that wonderful experience
Jonathan B.Both locations were great. Very unsatisfied with the communication from Uhaul! The Adam's street location where I was scheduled to return my trailer was full and did not communicate with us at all. My pick up location changed as well but I received a text letting me know the change. Due to the issues trying to return trailer and having to find an alternative location I actually missed my flight home which caused all kinds of problems.
Thomas V.Have people that speak English and not talk other language that you don't understand it's rude. And not be demanded to get the renal back the same day when the renal is 24 hour.renal. .
Tony G.Pick up was fine but upon returning the attendant Dani was rude and dismissive. She displayed ZERO customer service and made my return difficult! I will NEVER rent from this location again.
Kristie C.Great customer service
Hala G.The pricing was great, but I had only driven a couple miles away and the mileage said 4 miles when I looked down. My house was only 3 miles away, and I wasn't even home yet by the time the gage said 4 miles, so I'm definitely convinced that is rigged.
BRITTANY W.Great customer service.
MARK H.My experience was pleasant. And I got all the paperwork done in a timely manner. Jay and the other person didnot get his name. Quoted all the charges correctly and honestly. I would recommend to others and I would define rent from them again.
lorena R.Thank you for great service
Raed M.Clean the cab. Have a light in the back.
Garrett V.Have a better system and have everything ready to pick up. Lost 30 min waiting for them to check me out even after I checked in online the day prior
Dennis K.Please don't rent a uhaul from here you will be disappointed MGR RAY is rude and disrespectful and expects the gas gauge to be passed the line… was arguing with my husband in front of customers about the gas gauge….. Most disrespect, I will never bring my business here again…..
MarthaH K.The Customer service was very awesome at this location
Apollo L.Fast easy, even changed equipment on the spot. Awsome transition.
JOSHUA M.Great customer service
DAVID H.The owner placef the order for 6 hrs even though I told him 24hrs. I returned the vehicle with a full tank of gas, the gauge is on the “F†sign and he said it must be ‘more than full' and charged me extra for gas. He is giving U haul a bad name. He is coniving and deceitful. I will inform as many people I can about his underhand tactics. I have notified U haul about his scruplous ways. Ty Nichole
NICHOLE J.