Find a better way to determine gas usage. The fuel gauge on my truck was not right.
Nathan H
Customer Reviews for USA 2 Go Quickstore
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great group. They were closed when I got there. The mgr was doing paperwork and still answered my questions. Excellent customer service. B
Robert SThe app was a bit buggy during check-in. The section where I needed to take ID pictures kept resetting and we had to use the chat to actually check in. Everything else was smooth.
Chris PCommerical Customers need better pricing!!
DAN BCustomer service was great! Friendly and kind men!
Kelly KRepresentative was very friendly and helpful.
Ara KThis time the truck cargo area was dirty and had loose appliance hand truck , loose regular hand truck and open moving blankets…none of which we ordered. Other rentals from this location have been perfect
DEBRA LCharged for a dolly when one was not available
Ann TEverything is fine
ayshia qWent to pick up after hours and the wrong key was in the box and the 1800 number was unmanned. Drove 10 miles and must have not put in enough gas. Was charged for 8 gal of gas plus a $30 fee, very excessive! Will use another company next year!
Jessica VKeep up the Exceptional Service Thanks Chief Kind Heart
howard dVery fast service thank u
Thomas CCustomer service was great! I showed up late to get keys but the gentleman in charge was still around and so nice to help me get the key after hours.
Eric MJoey, the manager of this location is great. Super competent.
JOHN MApp to return uhaul was not working properly, no staff for uhaul to assist--was charged unexpected fees that were not explained. Should have been contacted regarding extra fees. Would not recommend use to a friend.
Victoria CJoey made it all right !
Mary MClean but needs brake fluid I think.
Edward CMechanically, it was fine, but it was extremely dirty in the van. Looked like wood had been hauled after chopping/sawing. Nails, screws, etc
EDWARD BMy rental on 12/3/23 was great. After that rental I received multiple calls and texts about an additional rental on 12/4. I had not made this reservation and 1 of your employees told me that I was going to be charged again.
Stasha PThe inside was a mess and had clearly NOT been cleaned out (not driver’s compartment, storage area).
Edward CCool guy. Clean truck. Very helpful and honestly a convenient set up. I mean you got a car wash the gas station so there's no reason you should be turning in a underfilled and dirty truck and there's no reason why a dirty truck should be going out very pleasant experience with this location.
MICHEAL JOffer cheaper rates/clean inside of vehicle more thorough
Patrick MIn and out. Drop the keys and was on my way. It couldn’t have been easier
Scott PThe app needs to be streamlined. I had to pick the truck up off hours so did not have the opportunity to deal with staff. The need to contact a 3rd party is completely absurd. I cannot think of another retail circumstance where that would occur. Frankly if I wasn't boxed in on time I would have left and secured a truck elsewhere.
Anthony MThe inside of the truck was filthy. Looks like it was used by a landscaping outfit prior to my use. Lots of dirt that I had to sweep out.
Scott Rwasn't the staff fault they did their best. took almost 40 mins to check in, system issues. got to my destination (hour plus away) to find out there was NO ramp. i will never rent another truck from this location. I tried to call back to speak with mgr next day to explain how upsetting this is NOT having ramp to move restaurant heavy equipment. But i was told to call back. Didn't waste anymore of my time. Over all what a sad experience. Thank you for sending me a chance to leave a review. Maybe it will make a different for someone else.
amy hHow much am I being charged? $109 pending used a van for 2 hours
BOBBY NTruck had half tank of gas, drove 23 miles was just a hair under half tank after return and was charged $40 for not filling the tank up, it wasn't full when I got the truck. Also got to the location, computer was glitching according to the associate, so they told me to call uhaul 1800 number to change rental time from 4hrs to 24hrs. Had to call them back after I got a receipt through email saying I had to return the truck in 4hrs when 1hr when spent trying to pick it up, and I had changed it from 4hr rental to 24hrs.
Mike RIt was raining very hard when I picked up the utility van. The staff did not offer to walk me to the van to inspect it for any damages, he told me the number and gave me the keys. Just getting to the van, I was soaking wet. At the desk I received a text with a link to share the condition of the van. When I clicked on it, I received a message the link had expired. The bottom of the drivers door had a thick black rubber piece hanging out. The inside of the van was very dirty, it looked like dirt or gravel was hauled in it. I cleaned this so I could load my event items and not get them dirty. this is the first time I experienced a dirty rental.
Mary AI booked the vehicle for grand river location and i got it from ann arbour location. And information came to me just an hour before pickup. Location was far from my home as well. Not satisfied.
Jojimon JThe lady who attended to me was very helpful. She was friendly and tried her best to get me going with my business and my van. 🚐 🤩
Mea MWhere do I start. I signed up for mobile delivery but it apparently was set up for hand delivery. Manager had almost left and was reluctant to stay but did to help me. Numerous problems with the website. Had to call back a number of times. Made me an hour late
Joseph XI did a mobile check in on a Sunday, since they don't have anyone working there on Sundays. After struggling to get all checked in on the app. I finally get the code for the key box, no keys were in it. I had to go behind the counter and grab them myself. Then the app wouldn't let me return the truck. I had to go through the website and that finally worked. I will never use the mobile check in again.
Chance WClean vehicle. Well maintained. Good customer service Not a major concern: the vehicle return procedure should be mentioned at the pick-up
Ion Gwe rentd on line, registered on line and when we got to location luckily for us a U2Go employee just happened to be there. he told us the location was supposed to be closed on July 4. our online checkin did not appear and we had togo thru it all again. If he had not been there this would be a totally different review - equipment ran fine and was clean. However your website and all communications led us to believe we could ck in and get truck with no human interaction. we saw no evidence that this is even possible. Get your act together - we as im sure many other renters have a narrow move window and if the truck was not available Uhaul would have been responsible for it.
Timothy JMoving blankets were not in the truck when I got the key after hours.
KYLE ZThe equipment I requested was not in the truck when I picked it up after hours, so my wife had to go back the next day to get the moving blankets. But overall the process and experience was still great.
shawn sMy experience was horrible. The truck was very unstable, and I felt very unsafe.
JEREMY TNot sure whose responsibility it was but - a $7 pull cart was ordered but not provided - was a ramp supposed to be provided or is that something that needed to be pre-ordered? Also, a code was never provided to access the key to truck as pick up was by phone/internet as truck was scheduled for 8 am, but store doesn’t open until 10!
Joseph CThe U-HAUL app/website is complete garbage
Joe SEverything was great.
Dean DGood Ford Truck, clean, everything worked. The Ramp was a life saver for moving. Thanks!!
Edward Sgreat service. easy reservation and smooth truck pick up and return. I have used this location several times and will again when needed.
Nancy GInside of truck had dirt in it. Fortunately I was hauling fencing. If it would have been furniture or mattress I would have been very disappointed. Inside of cab was clean
Lisa HTruck was in poor condition. Sign in process was frustrating and barely worked. Why would I be able to reserve a dolly if they don’t have any available?
Cameron JIt was an added expense for us to have to return the truck to the point of origin. I expected more from U-Haul. Jason, however, set us up the best he could. We were pleased with his handling of our rental. Hard worker.
Susan BNo one was at the U-Haul desk I was waiting and the door entire time I was informed to talk with the gas station employee behind another desk on the opposite end of the building talk about time wasted. If the sign says U-Haul opens at 10am someone should have been over there.
Joseph PThis place needs internal review. Tried to scam me out of fuel charges luckily I had photos to prove my case. Corrected by U-Haul support but still dealing with the credit holds. Google maps reviews are nothing but terrible for this location and it needs to be shut down.
John GKC and Tanzia were both 'on duty' when I went in cold ... needing to transport furniture on short notice. They helped me secure a van that was newer, clean and adequate. They gave me the 24-hr window and the key. I came back that night, did my business and returned the van after they were closed. Tanzia was so pleasant and efficient. KC helped tidy up the contract and used his own phone to help me with a data exchange. I'm grateful for both of them! An excellent experience. John • Plymouth, Mi.
JOHN JOther then small delay to get truck, everything was great.
Robert BThis was the first time the service wasn’t as great. The lady working seemed inexperienced and very slow. Better training and more upbeat customer service is needed here.
Brianna TThe return drop box was too narrow for the key to put in, had to leave at the counter.
Pritesh Di asked for a 17’ they gave me 15’. i had to pay movers double. i’m going to sue you
Denise NNothing, everything was perfect!
rob bTruck was very dirty. Pre-ordered equipment not available
Steven T*****Highly recommend this location. Had some usual circumstances during the rental and Steve was very accommodating and understanding of our needs. Thanks much!
Mike HN/A
WILLIE EWorkers aren’t greeting at all. Service is very poor, need to better attitudes and make customers feel welcomed and appreciated.
Dvontae W