The U-Haul was in unsafe condition to drive, we didn’t find out until AFTER we paid movers $800 to professionally load our vehicle that the vehicle had mechanical issues and had to wait HOURS for emergency road side assistance on our 10 hour move, delaying us and making to to where we couldn’t close on our new house on time.
Cory P
Customer Reviews for USA Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had an excellent experience. Nothing more to my standpoint.
Kevin DThis location in Milton was awesome! I had nothing but problems trying to pick up my entire rental. I reserved it for the closest location to me.. the day before my location to pick up changed to a 20 minute drive instead of 5 minutes. This is difficult when you're trying to move! And customer service was NOT helpful. The day of pickup my truck was available at the new pickup location but not the rest of my reservation. They sent me to another store 30ish minutes away. This particular store tried to give me stuff that I didn't reserve and even attempted to try and make me pay for a whole other entire reservation with the truck and everything! I am a single woman trying to move closer to my grandbabies since my husband passed away.... this is the LAST thing I need... more heartache, headache, and stress trying to move! The drop-off location in Milton Florida has been awesome! They understood what I needed and were egar to help! Thank you!
Wendy EThe most important for me was the help and friendly staff lady that took care of me very help,on point,thank’s
Alexis DMore equipment like moving dollies etc. available.
Darrin YLocation was closed. Cannot give accurate assessment.
Jacob MU-Haul is a money trap. I’ve used many times, but will never again.
Baylee HQuick and easy
Ken KThe young lady that assisted me, was amazing! Very polite, very helpful...this was the best part of a stressful situation!!
ANGELA CAbsolutely nothing everyone was so helpful.
Debra LNA
Lequint JYou over charged me. I had the truck for 24hours and I was charged for 2 days
Beverly PEnsure vehicles are cleaned, oil level checked, and wipers work properly when wet.
Travis ZOutstanding customer service support.
WILLIAM BThe staff there are excellent....women of course just great customer service skills all around.
kela SSuper easy drop off
William HNot much experience with location I returned during non business hours.
Tabatha FI’ve rated as average but this was my first rental so not entirely sure. Young women in the office were friendly but unable to answer questions in regard to handling of tolls when not using an ez pass and no cash toll offered. Did not go over any truck details like you would normally get even with a car tental
Beverly HThere was some stuff in the cup holders I cleaned out and food stains on the passenger floor. Nothing to major. The customer service was excellent. Loved that we were able to rent in short notice and that they offered a military discount
Bambi AGina was so helpful and such a pleasure to talk to.
Claudia BExcellent experience
Charles JI was really impressed by the service that I received as well as the overall rental process. It was easy and convenient and the lady helping me was awesome. The truck was in good condition and fairly new. The return process was a little off due to the app not finding my location and then not allowing me to take final pictures. This worried me a little when I left the vehicle parked on a non-business day but the rental contract was closed seamlessly and with no problems the next day.
Mike WThe U-Haul had an empty beer can in the floor of the truck. I was charged for a dolly that was not in the truck. They double booked the truck was given to pick. The experience was awful.
Denate WThe truck was clean overall but clean those cup holders and ash trays too. Overall good experience.
Tyler DNo improvement needed customer service was 100% satisfactory and I advise them that they are my U-Haul, going forward
LAWANDA PVery friendly and easy to deal with.
HEATHER GStill charged me for an appliance dolly that we did not receive
Justin EGet the check engine light fixed
Cheyenne BThe young lady at this location went above and beyond my expectations. I originally had a trailer that was to small and needed an upgrade. This process is not made easy by U-HAUL but this young lady worked through it to ensure my needs as a customer were met. It is the kind of service you hope for but rarely get. Great job!
MICHAEL CVery easy and friendly staff
Wendell BStop acting like a logistical titan that has a monopoly on the industry!
Tyler S1) Add signs to indicate where to park trailers when the few marked spaces are full. 2) When I did the online return I received a note that I'd receive an email with my receipt. I did not.
BRIAN JI received excellent customer service from the young lady that was there. Sorry I don't remember her name but she's from Ohio and was awesome!!!
LINDA AIf turned in early provide a partial reduction in fee.
ROGER An/a
NICHOLAS HNA
Alice BThe truck was dirty in the back. Someone spilled coffee or something in the cab and it was just dirty overall as well.
DREW SVery nice young lady that helped me unhook the 6by12 enclosed trailer which was very heavy, friendly and helpful
Werner BThis truck was AWFUL! Bumper missing, beat to hell, couldn’t even pull the door closed cause the inside handle was busted. The engine light was on and from speeds 30-50 the truck is a bucking bronco! I was getting car sick driving it! I literally had to go down the highway and back. This truck needs attention. Location is great!truck was old but clean.
Jenifer FHelp unload the trailer from the vehicle
Jack PFirst of all you need to hire new people to work in your office because the first girl that I spoke with didn't do her job correctly. She was very unprofessional. She let a customer get the wrong truck. The customer thought that she was renting the big truck but instead she accidentally got the smaller truck and because your employee was too lazy to get up off of her behind she ended up giving the customer Barbara the key to the smaller uhaul so when Barbara bought the truck back your lazy employee rented me the same truck that Barbara had driven and she didn't get up to check the mileage and gas on the truck so my contract said that the truck had a full tank of gas and the miles were at something that their really weren't. She told me that when I bought the truck back that she would fix it so that I wouldn't be charged for it. So when I brought the truck back that employee who told me that wasn't there (she was a young white heavy set girl) an older skinny white rude lady was there. I explained to her what happened and she gave me attitude even had the nerve to say that I could have driven the truck some where and took a picture of the miles so that I wouldn't have to pay for the miles. Then I told her how stupid that was to even suggest that because the lady had driven 13 miles so all I was saying is I wasn't going to pay for the miles that she had driven. If I was trying to get over then I would have said more than 13 miles duh. Also the mobile app that they say to use when you drop the truck off didn't work so they charged me extra for their bad service and it also didn't work when I had to take a picture of my driver's license so the lazy employee had to do it manually. They also kept drafting my credit card and over charged me. My experience with this company was very very bad and I would not recommend any one to ever go there
Tameeka WWe received great customer service!!
cynthia cEnsure that the cargo trailer doesn’t leak. This ruined some of my furniture and documents.
michael tOriginally we were scheduled to pick up from the Sanford location but none were available. Thank you to CUstomer Service for working their magic and allowing us to pick it up in Cameron Cameron agent super super nice and helpful. Very patient and kind.
Anthony L