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RAFAEL IBARRA
Customer Reviews for Miami Total Security LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience, nice customer service 10+
Jose ZapataI always recommend this location to others, because of the excellent service they provide.
Thebreadoflifemi IRISFanny is fabulous! She’s cordial and efficient! Thank you!
GERARDO VANDALENAbsolutely nothing, this place is the perfect spot and the app works fantastic. Excellent job from everyone. Thank you so much.
Raymond CosmeI’m a repeat customer. I was very happy once again with quality of service received and staff courtesy. Convenient location.
Sandra JonesDoing everyhting by app is ok. It takes a while and is a long process. Seems like you do the initial rental, then when you get there, you need to do a bunch more. So it takes a while. Next time I may see if I can just deal with a person.
John LutyExcelente atención al cliente 👏
Pablo PAVAFanny have the best service and customer service Simple had the best service
Alexis PineiroExcellent Service is a big plus to have this UHAUL location near home. Mrs. Fanny help me with the reservations all the time for my small business.
Raylily Rosarioexcellent customer service, no issues, truck was there as expected without any delays. 100 % recommended.
CINDY CONTRERASFanny is always a great owner. She always has stock and the units are very clean and new. I recommend it thank you so much for always being there for my business.
karla martinezExcellent customer service
Jose ZapataTje truck was not clean and in poor condition. Tire pressure was low, engine light on and car shook when driving
Stephanie Rivas PlataIt would be great if the correct keys to the correct vehicle or inside the lock boxes for after hour pickups. This issue led to 3 and a half hours of time to get my vehicle and go. It was a grueling experience that I wish no one else to have to go through
Nelson MenendezThe entire experience was excellent overall, the only remark I would make is regarding the app, on occasions the GPS fails and even though you are at the right place, you cannot begin the process of taking out the car due to this failure. Everything else was excellent.
Rolando Chavez CastroExcelente servicio y muy eficiente
VADIMIR CURIELGreat service! I did self checkout and pickup truck was ready when I arrived and key in the lockbox no issues at all.
Luis JaimeKeep up the good work!!
William FerreiraNo comment
REINALDO ASSUMPCAOThe lady that attended me was very helpful, kind, and knowledgeable to promptly get the truck I needed, even that it was early before the business hours. Thank you so much.
JoseFernando RojasExcellent commmunication & services!
YESSICA TAPIAEverything good satisfied with the experience.
rafel DuarteNo comments
REINALDO ASSUMPCAOGreat experience
FERNANDO ROA MENDEZThe best
Jose AlvarezProvide a receipt once we’re done
Raymond Cosme100% good service
Marlon EspinozaExcellent service and good quality in such short terms notice for rent the equipment I needed for my moves. Thank you U Haul.
HEnerrique LopezNo changes
Moises VilletaNothing, the lady that assisted me was absolutely wonderful
Gabrielle WuttkeThe experience was great and am very satisfied.
Milagros BrensHorrible experience.
Natheenashane SotomumfordFue perfecto, y fanny me ayudó muchísimo, Gracias fue un excelente servicio
Alexis PineiroMuy buen trato y profesional
ALEXIS GARCIAThe dealer at the Miami Total Security, LLC location called me after i was already 30 min away into my move and said that she gave me the wrong truck keys and that I needed to drive back the 30 minutes and switch trucks... this forced me to have to cancel my movers that I had scheduled and put me behind completely on my move. She said she would give me a discount for the troubles and never did. One of the most stressful days of my life due to this dealers negligence and then also not keeping her word.
Harriette mayrim Fraticelligreat job!
Juan Carlos CarrasqueroVery quick and great costumer service!
Jackie OlanielIf a person is not tech savvy, this would have been harder. It took a while for the instructions to load while I waited to get the vehicle.
Michelle ChristensenEasy, quick and great service
Sonia VaqueroVery Nice service
William HoyerGet the return app to work correctly. It took 4 tries to get it to finally get all my information entered. And 30 minutes for my time wasted.
Gary Becerrabesides u-haul costumer service# you should have a local# where they can answer you.there were 2 different # supossedly "24/7". NO ONE ANSWER .
jose gonzalezI have rented twice this month and both times they have made the same mistake, they do not put the correct key in the mailbox, they do not answer calls, they do not answer texts, you have to insist many times so that they can correct their mistakes, customer service is very bad....unprofessional!
RUBEN HENAOEasy and fast facility location!! 100% recommended!!
LUIS DOMINGUEZNeeded MORE THAN TWO HOURS to receive key after finding out the store was closed at 12:00 pm and my pickup was scheduled for 1:00pm!!!!! 24/7 ? What’s that about? I had 7 different operators over the 3 hour phone thing! Does that mean there’s someone incapable to answer my phone 24/7? Not to mention the scant 4 hour use I needed (from 1pm to 4pm) to pick up a piece of furniture! Turns out I needed to spend on UBER , waste MORE gas by missing appointment and you’ll STILL NEEDED THE VEHICLE BACK AT 4:09pm the same damned DAY!!!!! I want an explanation of 24/7!!! I expect this! In the end I was told, thankfully, that I could keep the truck till the next day(4:00pm). And another spokesperson agreed to send a $50.00 “sorry fee”. But I haven’t seen that as of now: 4/25/22
DONALD Pollosco