This comment is for the 24-7 truck share tool. My reservation was for 12pm but somehow was recorded for 11am. When I showed up at 12:10pm I could not pickup my truckâ€¦the app removes the ability to pick it up after a certain period of time (1 hour?) I wasted 25 minutes attempting to log into app over and over again, the calling the local dealer and after a long hold just being transferred to a National person who could actually help me. She had to reset my reservation. Kudos to LaToya, but thumbs down to the software used for 24/7 truck share and to the local dealer who isn't of much use in pinch.Casey W.
Customer Reviews for U-Haul 24/7 Storage at University of Florida
U-Haul Truck Share 24/7© Location
Gainesville, FL 32608
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think the place should be cleaner. There was a box inside my unit that looked like rat trap and I also saw roachesAna C. | Online Move In
Customer did not leave a comment.William T. | First Impressions
Micheal at the UF location helped me register and create a contract. It was efficient and very professional. 5 stars.WESLEY P.
The management sucks never could get access to bathroom and took over a year to get remote for gate . Won't ever use again if Cindi is manager .chuck y. | Overall Experience
The storage space I rented was a 10x30x9 but when I got there they did not have that storage. I had to rent two 10x12x9. Now I’m paying more and don’t have enough space. I’m going to have to rent a third storage. I’m not happy and will be calling corporate. I also wanted a unit that was outside so I could just pull up to it. The ones I got are inside and the building smells like pee and stinks really bad. The rent is expensive for what you get. I’m not worried that all my belongings are going to absorb the smell. This is the worst experience. Unfortunately what choice do I have. I am moving 1700 miles across the country and have to store my belongings until my house is ready. I would never recommend Uhaul storage to anyone.Kasey C. | First Impressions
Very Good.ian w. | First Impressions
First off, there were 0 employees at this location. This review is unrelated to the quality of Uhaul employees' work. Terrible service for a terrible price. For future customers, know that Uhaul will keep you waiting for no reason at all, and there will be no recourse for whether or not uhaul allows you to use the rental you've paid for. Reserve for a long period of time since Uhaul will eat up at least 1 hour of your reservation just in checking out and returning the equipment.Brian R.
Customer did not leave a comment.John K. | First Impressions
why didn't tell me ahead you need TWO additional contacts? why need 3 people, driver+2 additional contact, to call? the truck only has 2 seat why needs to call 3 people to contact??why? why call 3 people to approve? too stupid, nobody help, I just waste half hour waiting there for the system to approved. too slow! bad experience!Anthony C.
Customer did not leave a comment.Miguel A. | First Impressions
Customer did not leave a comment.Greneisha D. | Overall Experience
Vehicle broke down. Cost me a job and my reputation. Uhaul assured me a FULL REFUND but still charged me, with extra fees for not returning items included with rental.Robert S.
The mobile pickup and drop-off process was a complete failure. There were website issues uploading required photos, and was one of the most frustrating experiences only saved by your customer service representative, Jessica Angle, who was professional and compassionate. She was the only saving grace in the process. Overall, this mobile process should either be significantly modified or abandoned altogether, as it is currently the single best advertisement for Penske.Jeffrey L.
The online system crashed and took 45 minutes to allow me to pick up the keys. With no way to contact customer service or an alternate means of getting the keys. Will never do the 24/7 pick up againRachel H.
U-haul should be ashamed of this storage facility, it is completely deceiving, the website shows something that is very different from reality. Not sure how U-haul does this, it is way below the standards that anyone expects.Ricardo W. | Online Move In
The contactless check in was cumbersome and laborious even for someone well versed in technology. Recommend an easier way for this to happenmitchell G.
Customer did not leave a comment.Abigail C.
It was a great experience overall I spoke with a member of your staff Chelsea she was great as well excellent overall experienceSiegmar G.
I was closing my unit, at a location that was not open, and when I went to Main St location they said someone had to look at unit, yet no one could do it on Saturday.. So I gave them my key, and had to go home and close it out on the internet, So I was not happy that I had to drive to other location, and then they did not even close my unit. Not happyjennifer w. | Overall Experience
Nobody there to help; truck would not start--finally got somebody to drop off a truck; nobody to help when app didn't work to check-in; spent over an hour on hold with various U-Haul numbers to get help---huge waste of time to use the 24/7 option. However, once I got through to a person they were courteous and did finally resolve the problem. But, again, there shouldn't have been the problems to start with or ridiculous hold times. Frankly, you should give me my money back.Jeffrey H.
Cindy Proto was amazing! Compassionate, kind and eager to help. I thought I was talking to a friend, my husband is in ICU on a respirator due to this Covid 19 and I had to move all by myself. The anxiety unreal, but Cindy soothing words put my troubled mind at ease. Had it not been for her, I would of had to dropped off the truck on another location irregardless that i had committed to a 10x30 rental and condensed my life down to a two bedroom apt. We are people in need of service for we have lost our homes, lost our jobs, life has brought us to your doorstep and for some, our life in condensed to a 10x10, 10x12 storage space. Be aware of this when you are talking to us but most of all have a little compassion, you service the public! The other UHAUL Reps I spoke to yesterday April17,2021 before I spoke to Cindy were men, one left me holding for ten minutes after he said he couldn't do anything even though I had explained my situation and decided to rent a uhaul storage for the convince of being able to drop off the truck at the same location, he placed me on hold and didn't come back, so the call rang to Cindy. I suggest you clone Cindy and see how you will become the neighborhood go to place for moving/storage and truck rental.Ana A. | First Impressions
Access for the size space I needed was difficult to access, but I’m thankful to Jesus that in my time of need snd desperation, your service was availableJOANN H. | First Impressions
Customer did not leave a comment.Tera T. | Online Move In
Customer did not leave a comment.Kyle S.
AwesomeGreneisha D. | First Impressions
Customer did not leave a comment.GRENEISHA D.
Customer did not leave a comment.Melissa B.
Customer did not leave a comment.Viola N. | First Impressions
Customer did not leave a comment.ELIZABETH W.
Customer did not leave a comment.JOHN W.
Thank you. Very nice professional people there.David A. | Overall Experience
Customer did not leave a comment.james F.
Very professional staff. Great drop off service!BRIAN T.
The only thing about this whole “ moving” process/experience that didn’t totally suck and a total nightmare was my experience with uhaul storage in Gainesville Fl. No one bugged us as we worked our butts off in the coldest two days of the year since 1996? Which btw we worked through the night only stopping a few hours each night to crash . I’ve had worse nights sleep at the holiday inn so yeah thanks uhaul storage @ UF y’all don’t suck in fact YALL ROCK ! Recommend you 100% to anyone anytime. Sincerely, Mitzi H. Happy uhaul customer #1000001.Donald M. | Online Move In
KEEP UP THE GOOD WORK..... WHAT MORE CAN I SAY.....Dexter H. | First Impressions
Excellent customer service at this location!JAMES CLARK W.
When we received the truck it was dead. We didn't finish the check in because we couldn't confirm mileage or gas. But the app proceeded to accept the truck anyways without us clicking anything. We had to wait an hour and a half to get roadside assistance out there to start the truck. The employee who set up the truck, had left the keys in the ignition on acc. Thats why the truck was dead.Estuardo C.
Customer did not leave a comment.KATHERINE A.
There needs to be a more secure way of locking the inside storage units as anyone who has access to the inside units can easily use a Phillips screwdriver and easily remove any style lock that is used to lock your unit. Also cracks in the flooring in units & also in one of my units, I rented 2 units you could easily see space into the the unit on the other side along the vertical wall. The employee, Michael was very professional & helpful & very efficient & kind. Kudos ðŸ‘ðŸ» & 5 stars to Michael âï¸ âï¸ âï¸ âï¸ âï¸ He deserves a raise.ELIZABETH M.
The mobile check-in was a hassle. Too many steps to rent the van and do I get mobile made it more complicated. It took almost an hour to even rent the van once we got to the location. I do not recommend mobile pick up in the future.Donnie W.
Customer did not leave a comment.Dana J. | Online Move In
When checking in to our storage unit we were told it would be unlocked and a lock would be provided inside the unit. After arriving we saw there was a lock on the door. We attempted to call the office on Main Street where we picked up our access card but never got an answer. We had to drive back to that address to tell them the unit was locked and then had to wait for 30 minutes for someone to come and unlock it. The unit was dirty and there was easy access to the neighboring unit into our unit. Upon clearing our items out and returning our access card we were told someone would check the unit. We later received an email stating we were going to be charged for the free month of storage. We called and were never able to speak with anyone locally so I had to take time during my lunch hour to go by there. 3 employees were there and were rude and unprofessional but provided us with a zero balance owed receipt.KEVIN PERRY H. | Overall Experience
Need light insideRocio E. | Online Move In
Customer did not leave a comment.ECSTACYA P.
Customer did not leave a comment.FRANK K.
The employee went beyond what is required, ThanksJACQUES R.
Very quick and easy drop-off, which is just what I needed after a long day of moving!Greg B.
Customer did not leave a comment.Anquette M.
Customer did not leave a comment.Ruben M.
Customer did not leave a comment.Crystal L.
This was an unmonitored dropoff. I did not interact with staff at this locationBRYAN B.
Customer did not leave a comment.Nicholas C. | Overall Experience
Customer did not leave a comment.austin T. | First Impressions
The inside cab was clean on passenger side bit not driver's side. Other than that, rental process and truck was satisfactory. Thank youBrenda B.
Only issue was we received the incorrect key, but that was an easy fix! Thanks again for the help and Kali was wonderful when we returned the truck!Carolyn W.
Customer did not leave a comment.PHILLIP M.
Customer did not leave a comment.NATASHA M.
Customer did not leave a comment.robert T.
Customer did not leave a comment.Carin B. | Overall Experience
It was good. Easy to get the storage and get a lock from the front "store/ desk." The moving out part was nice and easy. I definitely recommend!Cheyenne Y. | Overall Experience
Customer did not leave a comment.Patricia H.
Please accept indian driving licenseARIHANT S.
We will definitely use your facility again. Thank you!Darlene H. | Overall Experience
Customer did not leave a comment.Eric B. | Overall Experience
Customer did not leave a comment.John H.
Customer did not leave a comment.JUANITA S. | Overall Experience
We rented one of your 20' trucks to move out. It was a great truck and the ramp was perfect Julie was pleasant and efficient. However there was one problem. We only drove 5 miles and put in $5 of gas at the end. But we were still charged $4.90 for a 1/4 tank of gas. We were told at checkout by Julie that the truck was not full. We returned it at the same level. She says it was an automatic charge. I strongly feel this should be removed from our bill. The number access system is a little confusing too. I went to the bathroom, went into the secure area, and tried to open the storage door. It showed me as checked out. So I had to drive to the front again and re-enter the numbers. That seems a little confusing. Please respond about this bill to firstname.lastname@example.org. Also there was no toilet paper or paper towels in the bathroom when I was there Sunday morning. Thank you, Cindy LandersCindy L. | Overall Experience
Customer did not leave a comment.RENE A.
Electric gate broke so did not have direct access to my unit. Had to walk through front glass doors, out side door and back in side door to access my unit. Office is only open 4 days a week. Tried to cancel unit three times via phone because office was not open. Finally was successful after third time talking to someone on national not local number and went by location to confirm it was closed. Never got a confirmation email that storage unit had been closed out and next months charges rremoved.Charmaine S. | Overall Experience
Customer did not leave a comment.Nicole B.
Customer did not leave a comment.STEPHEN D.
Customer did not leave a comment.Arthur M.
Customer did not leave a comment.MELISSA K.
My items had been chewed by rats and infested with roaches.Savannah B. | Overall Experience
Customer did not leave a comment.Gordon P. | First Impressions
We did 24/7 and it was very easyStephanie D.
Dropping off was a much improved experience over picking up. the associate was professional, friendly, and efficient.Joe R.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Joseph T.
Thankfully this location was completely different from my pick-up location. This lady was very friendly and helpful.Ronald W.
Customer did not leave a comment.Melissa S. | Overall Experience
Customer did not leave a comment.alexis g. | First Impressions
Customer did not leave a comment.Carla S.
Customer did not leave a comment.samantha h. | Overall Experience
The U-Haul representative who checked us in was extremely helpful. She asked us questions about our move to make sure all of our needs would be met and we would have a smooth move. And we did!Laura H. | First Impressions
Customer did not leave a comment.Miroslaw B.
I made a reservation weeks ago online- no where online did it say Gainesville wasn't multiple day rentals. I was advised by another Gainesville location to call the Main Street location. I politely asked the employee over the phone for accommodations, before I could even finish my sentence I was RUDELY cut off. I asked to speak to someone else and was informed I was already speaking to the manager. The manager at Main Street uhaul should be fired, even under stress you should be Er twat a customer the way I was treated, she was incredibly rude and could care less about the individuals sge encounters, it was clear she couldn't be bothered.meghan G.
The office was closing early without warning so Luckily I had gotten there right at 3:45....when they should have closed at 5:00. Then my unit was double booked so I was given a unit on the 2nd floor instead of the first. Then the key card didn’t work. Then the second key card didn’t work. Now no key cards work. Then we come back at 9:00 to do another load. The gait is stuck and we can’t get in. Another car is stuck on the inside. I sit on hold for 22 min to get customer service. Then I have to wait another 20 min for the assistant manager to come fix the gait. I then have 13 min to unload everything before we get locked in. The absolute worst experience I have ever had with renting anything. I will be requesting money back tomorrow.Victoria W. | First Impressions
PriceyPatricia B. | Overall Experience
My husband dropped the truck and we had no issues.TOM L.
Office hours are limited. Closed on Tuesday, Wednesday, Thursday and weekends. Building is old and roof is leaking in spots. Water on floor in hallways. Online there were more units available but when I went in person there were only two larger units available.Charmaine S. | First Impressions
Customer did not leave a comment.Mario C.
Customer did not leave a comment.David M.
Customer did not leave a comment.Tevis J.
The representative that helped me was so awesome! She is a very hard worker there. I have to drive by there daily on my way to work and she is always cleaning the trucks. That is why I went to this location because with the pandemic I wanted to make sure I was driving a clean truck. Thank you for following all the guidelines for keeping things so clean and safe! It means a lot during this time.Cynthia A.
Was charged for 10 furniture blankets when I only received 6. The lady at the desk said she would make sure I didn't get charged but I got charged anyways! Can't run a business ripping people off.Daniel G.
Customer did not leave a comment.Alexis V.
Only issue I had is complete disconnect from what 1-800 uhaul says about the storage facility on SW13th st and reality. That was frustrating in the beginning until we learned that there basically is no office there. Even as of yesterday, the day I turned in my spot after renting for several months, 1-800 uhaul said an office was open on site till 7pm. In actuality, there was no office open at 3pm when I tried. Facility and everything else was great. Card entry very convenient. Would rent again.ROBERT G. | Overall Experience
Customer did not leave a comment.Hayley C.
Customer did not leave a comment.LULA S.
I was charged for thing that I DID NOT GET. The millage on the vehicle was in correct. not impressed.Brenda N.
Unexplainable charges a week after rental. Horrible customer service!Lorenzo H.
Your staff was very helpful an d provided great service.Linda V.
Customer did not leave a comment.Paul W.
Customer did not leave a comment.Aroa O.
Customer did not leave a comment.Samuel C.
Customer did not leave a comment.Susan B.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Rebecca O. | First Impressions
Customer did not leave a comment.Kayla S.
Customer did not leave a comment.ANNA H. | Overall Experience
it was just okBill B.
Customer did not leave a comment.jennifer w. | First Impressions
Booked online and then when I get there to pick it up and pay, I find out at that point that I can't use my bank to pay because I use chime. I ended up getting the uhaul 2 hours later than I should have all because it's listed nowhere on the site that you can't use prepaid banks. We ended up having to extend the reservation and pay a ton extra because of it. You guys did nothing but rob me.Samantha P.
Customer did not leave a comment.Bruce M.
Great vehicle. The only issue was the windshield was covered in live bugs and insects and had to be cleaned by us to be able to see safelyBrian D.
The truck was clean, but there were a lot of spider webs in the door and cup holders. Please make sure the trucks are cleaned thoroughly.Mega S.
Keep up the great customer service and being available when customer is at need during business hours. Thank you for opening the gate and key card and protecting my belongingsaaron d. | Overall Experience
The mobile checkin did not work.Nicola M.
Customer did not leave a comment.Olivia L.
Customer did not leave a comment.Christopher E.
The Female working the counter was very knowledgeable and helpful , excellent customer service. She always had a smile and a welcoming spirit. Great asset to the company!!!!Philfina S. | Overall Experience
Customer did not leave a comment.Larissa M.
Customer did not leave a comment.Moraima R.
Julie very knowledgable and A pleasure to work with in order to get what I need it .annie r. | First Impressions
Great experience!James E. | Overall Experience
Julie Hall was the associate who helped me on this particular rental. I was really appreciative of her attention to detail and warm demeanor.Arems S.
Its a shame we can not use the dumpster without paying a fee for every use!LINDA H. | Overall Experience
Continue doing what you are doing!! The check-in person, she was AMAZING, courteous, and very helpful!!Jose V.
Drop off was professional and painless.Claude B.
Julie Hall was absolutely wonderful and informative. Such a excellent asset and representation for the company.Philfina S. | First Impressions
No problem with the facility. Just could no longer afford to rent the unit. :]gail e. | Overall Experience
Julie was wonderful. I was lucky a service tech was dropping off a vehicle at the time I arrived to show me how to access the unit after hours. The staff was incredibly helpful.Jennifer J. | Overall Experience
It was fine. No problems.Alexis K. | Overall Experience
Customer did not leave a comment.Keith S.
Customer did not leave a comment.Donald D.
Nice and clean storages great customer service with Kali and Ashley. Thanks uhaul you guys really stand by your word.Sandra c. | First Impressions
For the call center to have the same information as the local offices. Everything else is ??Sandra S.
Customer did not leave a comment.Lakisha C.
Customer did not leave a comment.Neale B.
Nothing. The check-in and return process was super easy, I thought the price was extremely fair, and the truck was just as described. I was beyond pleased with every part of this process.Zachary S.
Customer did not leave a comment.Richard B.
I was told my storage and drop off were the same location. FALSE. Storage facility was not open on sunday. Caused more gas mileage and another day to unload. Had to miss work. Storage had roachesjustin t. | First Impressions
No improvement needed. It was an excellent experience from start to finish.jina F.
Customer did not leave a comment.ranisha G.
The truck written on my contract was not the truck I received. Because of this, I was charged over $5,000 because it said I went over 10,000 miles and the odometer reading was incorrect. After multiple phone calls, this issue was resolved and I was not charged. However, it was a hassle and stressful. Make sure you take a picture of your odometer before you start driving your rental and after you drop it off!Shauna B.
Very nice facility.Thomas A. | Overall Experience
Thanks for the service needed it most to storage some items I couldn’t store at home and Thank youSHENIKA M. | Overall Experience
Customer did not leave a comment.Curtis S.
I think the 24/7 checkin process should be a little more clearer with the directionKristi J.
Good location close to U of Florida!GERALD L.
Customer did not leave a comment.Natasha O.
wonderful customer service and very supportive during a difficult transition.candy e. | First Impressions
Excellent service and newer truckMark B.
Customer did not leave a comment.Amber G.
Check with other dealers to check the cost ??cindy P.
The unit was not clean. Had some sort of residue on the floor. The top was open, which could allow rodents and roaches in. They changed their hours in the middle of my stay. From 8am-10pm to 9am-5pmamiee m. | Overall Experience
Took over an hour to rent the storage unit-computer issues. Upon move out there was 2 weeks min left-no refund given by facility and the rep did not know this-I had to call back-20+mins call time.Robert J. | Overall Experience
Gentleman in office was very nice and professional. Like the security with gate and cardEllen C. | Overall Experience
We only had stuff in our storage unit for 2 weeks and several of our boxes and furniture had roaches in them when we moved them out. They need to take care of their bug problem. Expensive too.Catherine H. | Overall Experience
Great!alex p. | Overall Experience
Took me 4 days to get a response to my calls. Was promised call backs at 3 or 4 different different times before I ever got a response from someone that could actually help me. Worst customer serviceGAYLE L. | Overall Experience
Some items were pretty hard to get in my storage room low ceiling height made it very hard to stand and put threw doorkenneth b. | Overall Experience
This facility needs a lot of work!! The day I removed my belongings I was locked in behind the gate and had no way of getting out. They should check the grounds and make sure everyone it out!Brenda O. | Overall Experience
Had to wait an hour to get access to the storage unit that I had previously reserved. Computer problem i was told. Staff was nice but should not have had a delay like this.Robert J. | First Impressions
Everything was excellent. Great place.JANET G. | Overall Experience
The staff were very helpful and even stayed a little late to assist us in renting the unit. I am very please with the experience.Kathleen M. | Overall Experience
Ms.cindy was awesome. The unit was good all small unit are up stairs wish it was some down stairs.but over all we enjoyed our visit and customer service was great.linda c. | First Impressions
The price was way above comparable units, but I didn't research your prices. Bugs were in my things when I picked them up & had to be treated before I could bring it in my house.Sheri D. | Overall Experience
The employee was extremely nice and helped us!Richard O. | First Impressions
GreatROBERT E. B. | Overall Experience
Rarely do I submit reviews for anything, but my experience has been superb. Donna treated us like family. Everyone was courteous, helpful, professional and kind. You went beyond expectations.Thank uLUKE J. | Overall Experience
I don't Know His Name But The Tall African American Male Was Excellent He Was There Yesterday(Sunday)2-10-2019. Very Professional And Just A Nice Guy. Thank You For Him.Gale S. | Overall Experience
The staff was very helpful. Couldn’t have asked for a better experience.DAVID H. | First Impressions
This facility is filled with rodents and roaches. I have never had roaches before, and every single box we moved out of there was completely infested with roaches and covered in mouse poop. DISGUSTINGMegan H. | Overall Experience
I like her she was and is a sweetheartshanite r. | First Impressions
I was sent there by the 27th/Pine OCALA branch at 5:30 at night and on the way Google maps said the location was CLOSED.had to reroute back to Ocala and lady at the uhaul at 505 SW 17th St, fixed allNOEL N. | Reservation
Sean was far beyond helpful, polite, reapectdul of my stress level, offered suggestions. He is an amazing young man and you should be happy to have him on your team.Susan D. | Reservation
Great storage unit inside and cleanLarry P. | Reservation
This is an amazing placeTONIA D P. | Overall Experience
Every thing went well in a very stressful situation for our family.Kathleen M. | Reservation
Amazing, reliable, friendly... truly wonderful.PATRICK W. | Reservation