Customer Reviews for U-Haul at 39th Expressway

3270 reviews

4050 NW 39th   Oklahoma City, OK 73112
(Btwn Portland & Meridian)

(405) 946-0751

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(405) 946-0751

4050 NW 39th
Oklahoma City, OK 73112
(Btwn Portland & Meridian)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nothing! This is my ‘go to' uhaul store and it will continue to be

SCOTT S. 
Rating:
5.0

Don't change a thing. Everything was great.

MICHAEL J. 
Rating:
4.0

Customer did not leave a comment.

MICHELE C. 
Rating:
5.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

Best part of this UHaul experience was the drop off.

AMY W. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
3.0

One of the employees had an attitude with the manager and did not hide it. But the manager was really great in some tough situations.

CHELSEA A. 
Rating:
5.0

Customer did not leave a comment.

WESLEY S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
5.0

Keep Up the Excellent and efficient Customer Services.

EL M. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Ricky S. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
5.0

I have used this place for several years now and the service is always good.

ROCKNE G. 
Rating:
2.0

Customer did not leave a comment.

Lam P. 
Rating:
5.0

Great crew understood my situation went above and beyond thanks folks

GLEN B. 
Rating:
5.0

Customer did not leave a comment.

KIARA T. 
Rating:
5.0

Kara was great

GORDON Y. 
Rating:
5.0

Customer did not leave a comment.

ALDO C. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Hats off to the guy who did my return I wish I could have take his name down. Also the manager who took care of me yesterday was so k knowledgable. Thanks I am definitely coming. Back. However the one who really deserves a recognition is Ricky From King tires and Lube because he is who made my reservations and point me in the right direction to find this trailer thanks to such an amazing team.

ISAIAS V. 
Rating:
5.0

Customer did not leave a comment.

Jun C. 
Rating:
5.0

Customer did not leave a comment.

JACK M. 
Rating:
5.0

Give discounts to senior citizens

Chris D. 
Rating:
5.0

Customer did not leave a comment.

KANETTE P. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY C. 
Rating:
5.0

Customer did not leave a comment.

amy T. 
Rating:
4.0

Customer did not leave a comment.

BRYAN P. 
Rating:
3.0

Hire new people for the Northwest Expressway store. The woman there that refused to give her name was more interested in her texting than helping me, she actually said right in front of me to her co-worker, that he needed to help me because she didn't want to. All I wanted was a few quotes and she wanted to insert me in her system which I wasn't a big fan of, albeit I was polite as I could be, I told her I was NOT renting anything at that time, but I wanted to in the next few days. Extremely rude. The NW 39th store however, was being worked on inside, so there were workers all around with machinery and such so it was dusty and noisy, so I really can't comment on the store until the construction is done. The girl with the glasses and tattoos and gauge earrings in her ears was SUPER friendly and accommodating. She halted the interaction to bring us outside, which I thought was excellent as far as customer service is concerned, which is very clearly lacking in most large companies in the last 5-7 years or so. I have utilized this NW 39th store before, and had ok experiences, but this particular associate was great. Also, the trailer I rented made it there and back at the *55 speed limit* the entire way, which was good. All in all, a good experience this time. My only wish was that the pickup trucks were unlimited mileage for 8 hours or less of use, just like the big box stores, which is why I did NOT rent a pickup from uHaul this time, when I would happily have had. Also, I'd like more used trailer purchase options, it's my understanding that uhaul cuts up their trailers into small pieces when retiring them rather than selling them, which seems dumb and a waste, especially when on the insurance they mention the replacement cost of a trailer is $6,000 approximately, it would probably benefit the company more to sell the for a quarter of that or so, with an as-is covenant to avoid litigation. But that's up to uhaul, it's just more money for them.

david O. 
Rating:
5.0

Customer did not leave a comment.

RACHELLE H. 
Rating:
3.0

They were not organized. They couldn't find the key, then I was rented a truck with the front bender damaged and the exterior of cargo was damaged

TRENISE W. 
Rating:
5.0

Customer did not leave a comment.

BOBBY J. 
Rating:
5.0

Nothing

ALVIN R. 
Rating:
5.0

The employee was very helpful and pleasant to work with. It was a great experience.

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

Allen W. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS B. 
Rating:
5.0

Customer did not leave a comment.

EMILY L. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
4.0

Nice folks working there.

LINDA K. 
Rating:
4.0

Customer did not leave a comment.

CARY B. 
Rating:
5.0

Nothing

CHARLES C. 
Rating:
3.0

Difficult to park do to parking being overcrowded with tow units

MADISON L. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Charlene M. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

BRYAN P. 
Rating:
4.0

Customer did not leave a comment.

MARVIN D. 
Rating:
5.0

Customer did not leave a comment.

DAVID ALEN R. 
Rating:
5.0

Very nice and helpful people

ZAHEER A. 
Rating:
1.0

You guys screwed me by forcing me to go to two different locations to pick up my reservation. When I was informed of this the lady was extremely rude. Also, not a single employee wearing a mask

CLAYTON L. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

Ben B. 
Rating:
5.0

Customer did not leave a comment.

IRENE D. 
Rating:
5.0

I would like to say thank you to the staff at the U-Haul located on 39th Expressway. Excellent customer service! Will recommend and and use this location again.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

CRAIG T. 
Rating:
4.0

Labeling on your vehicles suggest looking at your receipt to get an idea of how to fill the tank to where you began but I never see anything but a mark where it began. That is not helping to know how much fuel to put in as the labeling suggests.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Kari G. 
Rating:
5.0

My rep was excellent. He did a good getting me checked in.

DERRICK R. 
Rating:
2.0

Kara Peppmeyer checked in my 15ft truck and argued with me about the amount of fuel that the truck had when I returned it. I wish I would have taken pictures so I can redeem myself. She did not even get in the truck to check the gas gauge. She looked at it from the side and then charged me a $9.20 fuel charge. I asked if another employee could look at the fuel gauge, but according to Kara "everyone else is busy". Great customer service. Thanks U-Haul.

Ethan E. 
Rating:
5.0

Everything was excellent.

RONALD G. 
Rating:
3.0

Customer did not leave a comment.

SHONEETRA H. 
Rating:
5.0

Gentleman was very knowledgeable about my order a was helpful in every way. I in, hitched up and out of there in less than 10 minutes. I had a 5x8 covered trailer. Empty quite easy to lift tongue to hitch up. However once loaded with with heavy items in front, nearly impossible to lift tongue without a jack. Those trailers need a tongue jack

ROGER E. 
Rating:
2.0

Next time let me drop off my u haul rental in the city I'm going to. The employee say that the drop off is close to the city I'm going(1 1/2) hrs away. You should reimburse some money back for gas.

DANIA Y. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

JARED R. 
Rating:
5.0

Customer did not leave a comment.

Reggie E. 
Rating:
3.0

Cluttered; couldn't find my order and had to substitute. Good guys, friendly.

Martin O. 
Rating:
5.0

Fast check in and the staff was very nice and welcoming to Oklahoma City, that was great!

darrel J. 
Rating:
3.0

Customer did not leave a comment.

Sandra R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
1.0

Customer service bad. Will get charged an extra day if you are 15 minutes behind.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

LILLIAN M. 
Rating:
2.0

I scheduled an appliance dolly with my 26 foot truck. I was advised at my arrival to pick up the truck they did not have one available. I had to go to another location to rent one from them and then return to the original site for the truck. I scheduled this days in advance. That should NEVER have happened!

DEBORAH C. 
Rating:
5.0

Fast and ready to help you turn in equipment.

SAM W. 
Rating:
4.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

TONIA F. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Clean the wet mud out of trailer before renting it to someone, I was transporting a new couch and there was wet mud in the trailer.

TRAVIS S. 
Rating:
4.0

Professional service. Equipment ready at promised time.

LOWELL D. 
Rating:
4.0

Customer did not leave a comment.

WALTER T. 
Rating:
5.0

The actual person who checked me out I don't remember his name went above and beyond hooking up my hitch hooking up the trailer double checking safety lights all well and above definitely deserves increase in pay if warranted at this time for this employee

Christopher T. 
Rating:
4.0

I was impressed with the service, very fast and professional! I would recommend this location as well.

Mary A. 
Rating:
5.0

Very friendly service

CYNTHIA F. 
Rating:
5.0

Make sure tie down straps ain't frayed out that was the only issue

PAYTN B. 
Rating:
5.0

Customer did not leave a comment.

JAY T. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Jessie S. 
Rating:
5.0

Customer did not leave a comment.

PAULA H. 
Rating:
5.0

It would be nice if the blankets and dolly were in the truck so it'd be fully touch less however they had concrete poured so I think they were working around that

Garrett M. 
Rating:
3.0

Customer did not leave a comment.

Andrea D. 
Rating:
5.0

Customer did not leave a comment.

OUIDA Q. 
Rating:
5.0

My experience with u-haul was great. I believe it was John that helped me. He was very nice and answered all my questions. I will use them again.

LOVETTA H. 
Rating:
4.0

Customer did not leave a comment.

PARITA J. 
Rating:
3.0

Customer did not leave a comment.

Chance G. 
Rating:
3.0

Let customers know that the alternate contact must be reached before you can rent. The online experience was a hassle but the young man at the 39th location was extremely helpful

Kelsey C. 
Rating:
5.0

3rd time renting from this location excellent service and answered my towing questions 5 stars

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTI M. 
Rating:
5.0

Nathaniel helped me secure a specific vehicle on short notice. Helpful and knowledgeable.

THOMAS S. 
No reviews have been submitted for this location.

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