Customer Reviews for U-Haul at 39th Expressway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at 39th Expressway

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

DAVE K. on

Rating:

Customer did not leave a comment.

Monica T. on

Rating:

Customer did not leave a comment.

Veronica K. on

Rating:

This was not a good experience for me in the least. It started off pretty good as the representative who took my payment and gave me the keys was friendly and polite. I felt good about my last minute decision to switch from budget, but nothing else has validated that feeling. Starting with the fact that a fourth of a truckload of my belongings were ruined when the trucks roof leaked during a thunderstorm overnight, the time and energy wasted to unload the truck and wait out the storm to insure nothing else was ruined, the two rude employees I interacted with while trying to return the truck, and finally with the unauthorized and unannounced credit card withdrawal yesterday. Wrong. Wrong. Wrong.

Jerry J. on

Rating:

Nothing needed

Angel A. on

Rating:

Customer did not leave a comment.

Richard L. on

Rating:

Customer did not leave a comment.

William B. on

Rating:

Customer did not leave a comment.

Raymond M. on

Rating:

Customer did not leave a comment.

Ronald D. on

Rating:

Customer did not leave a comment.

Jimmie E. on

Rating:

Top notch, A+. Easy in, out.

Travis H. on

Rating:

Customer did not leave a comment.

Alphonso M. on

Rating:

Customer did not leave a comment.

CHRISTINA W. on

Rating:

Customer did not leave a comment.

sonya j. on

Rating:

The truck I rented, the truck gate or back door would/could not be let down. I was informed to just park the truck under the canopy and leave it like that...

Ken S. on

Rating:

Customer did not leave a comment.

Kyle C. on

Rating:

Customer did not leave a comment.

Eric M. on

Rating:

Mobile pickup was a failure; my equipment wasn’t ready and the pictures of the truck were of a different truck. Mileage didn’t match nor the fuel level. And just because I had an out of state license you wanted to call 2 people I know? Ridiculous. The truck itself was clean but obviously is poor mechanical shape. To get it to drive straight you had to turn the wheel left about 45 degrees. The brakes made a weird unnatural noise too.

Samuel P. on

Rating:

More training/supervision of staff. I was initially charge for two days rental even though I explained to staff I only needed time for 1 day! When I disagreed with charge staff said that price listed on website of $54.95 was for a tow dolly!? Was able to corrected with Manager upon return.

Dominick N. on

Rating:

Customer did not leave a comment.

Jillian P. on

Rating:

The truck had blistering hot air blowing on my foot while pushing the gas pedal. I did not find relief until i rolled my window up, and the air turned cold. It was VERY uncomfortable for many hours. Left my foot red and inflamed.

Donald D. on

Rating:

EVERYBODY WAS GREAT!

Brandon M. on

Rating:

Website needs work..online return check in didn't work, luckily the staff at this location is awesome and took care of things

litumbe m. on

Rating:

Customer did not leave a comment.

Jeff j. on

Rating:

The truck had a knob missing and there was no way to change it from defrost mode. It made it very difficult to stay cool and we had to run the air conditioner at full blast the whole time.

HEATHER R. on

Rating:

Customer did not leave a comment.

Merrill H. on

Rating:

Customer did not leave a comment.

Jose m. on

Rating:

Very efficient opns

John C. on

Rating:

I wasn't allowed to do any sort of self check in on the unit, on my own accord. The facility refused to answer their phone, so I could check in the unit and/ or make sure they knew it was there. It was very irritating that they routed phone calls to your call service and that they didn't check in the unit right away was absurd and outrageous to me. they waited two days to check it in.

Kris F. on

Rating:

The air conditioning didnt work correctly, and I was told another customer had a reservation ahead of me. If I didn't rent immediately and leave, I could lose the truck. My back is killing me after the move even though I didn't actually move anything. Just driving the truck was torture.

Amy A. on

Rating:

Customer did not leave a comment.

Jack M. on

Rating:

Customer did not leave a comment.

crissa m. on

Rating:

Customer did not leave a comment.

Mary P. on

Rating:

Customer did not leave a comment.

brian e. on

Rating:

Customer did not leave a comment.

Jay B. on

Rating:

Excellent service. Keep it up

Scott C. on

Rating:

No issues with this rental

Earla F. on

Rating:

Customer did not leave a comment.

victor d. on

Rating:

Tammy Tyler was great

John W. on

Rating:

ZAch did a nice job of explaining everything.

sylvia r. on

Rating:

I was completely satisfied.

mary p. on

Rating:

Customer did not leave a comment.

Bradley C. on

Rating:

Yall are great!

Sherrie L. on

Rating:

It was very easy to reserve a truck, pick up was quick, and the office personnel were friendly and professional.

Mohamad A. on

Rating:

Customer did not leave a comment.

Clara T. on

Rating:

Customer did not leave a comment.

Carol F. on

Rating:

CUSTOMER RELATIONS IS A MUST. DEALING WITH THE PUBLIC IS A NECESSITY FOR GOOD AND CONTINUED AND EFFICIINIET OPERATION. PERSONNEL MUST BE AWARE OF THE SIGNIFCANCE OF A HIGH LEVEL OF SALEMANSHIP. MORE POWER TO UHAUL.

Jeff J. on

Rating:

Customer did not leave a comment.

Andrew A. on

Rating:

Customer did not leave a comment.

joe r. on

Rating:

The guy working was very nice

edgar r. on

Rating:

Customer did not leave a comment.

Brittany B. on

Rating:

Tami was so kind and helpful! She really enhanced my uhaul experience extremely with her knowledge and assistance. Even her staff was kind and attentive. They welcome you immediately when you enter the facility and make you feel appreciated for your business.

Linda R. on

Rating:

I rented a pickup truck for two hours, and drove 48 miles. I was charged $74.00. The change oil lite was on in the pickup truck. I just could not believe you advertise $19.95 a day. 2 hours and 48 miles cost me $74.00 and I put $7.00 worth of gas in it so $81.00 for Two Hours. I will never rent from UHaul again!

Nataki M. on

Rating:

Seth and Mike were great!!!

mark w. on

Rating:

Customer did not leave a comment.

robert m. on

Rating:

Customer did not leave a comment.

halie k. on

Rating:

Customer did not leave a comment.

mike t. on

Rating:

Have used the new Ford vans and love driving them!

Walter M. on

Rating:

Customer did not leave a comment.

Abby S. on

Rating:

Customer did not leave a comment.

michael B. on

Rating:

Customer did not leave a comment.

Katherine P. on

Rating:

Give me the equipment I asked for and what I was charged for. Also, I’d advise the worker, Zach I think his name is, at the Nw 39th In OKC that he should help his customers and stop messing around with his girlfriend while people are waiting for help at the counter.

phillip y. on

Rating:

Customer did not leave a comment.

Brad S. on

Rating:

Everything was very good!

Richard M. on

Rating:

As always, Tami and her teen did a great job.

James W. on

Rating:

Customer did not leave a comment.

BOB R. on

Rating:

Customer did not leave a comment.

Brad M. on

Rating:

Customer did not leave a comment.

Mike C. on

Rating:

Customer did not leave a comment.

sean M. on

Rating:

the truck was messy with trash and cluster. had not been swept. dolly was forgotten upon pick up had to make second trip. charged for furniture pads that were not ordered.

Robert W. on

Rating:

Tammy who helped me upon arrival greeted me with a smile & was super friendly & very helpful. Tammy is super star! Now upon returning the uhaul. I walked into the store. Micheal was the only person working. Said welcome to Uhaul I will be with shortly. I'm the only one here & have to help all these people. I stated no worries. Another customer stated something. Michael replied well if your in a hurry there's the door cause I don't have time for rude or impatient people. Not once did he apologize to anyone of the 4 customers. Once he got to me. He said give the keys so I can get the mileage while I'm outside. Came back inside Finish everything up. Still no apology for the long wait, no thank you, no nothing. Micheal was very clearly overwhemled, & frustrated & not customer friendly at all. This is not like this store. I always have postive feedback, but not today

NATHAN L. on

Rating:

everyone there was super friendly and helpful

Richard M. on

Rating:

Customer did not leave a comment.

Cindy S. on

Rating:

Customer did not leave a comment.

Skitter S. on

Rating:

The staff at this store had northing that I needed in stock. I had booked online a few days before pickup time. Got a rude phone call for the store before I ever got to the store. Got the direst trailer on the lot. Then the cored to the lights was so tight if I had made a sharp turn it would have pulled stuff apart. She needed all kinds of info that I had pre entered online. Very poor service from this store.

Skitter S. on

Rating:

Staff is very rude and pushy.

jeoffrey g. on

Rating:

Customer service was awsome, I really liked the 2 brothers that work there but the truck was run down.

scott c. on

Rating:

Everything was great. Quick service and friendly too.

Brian O. on

Rating:

Customer did not leave a comment.

Hannah N. on

Rating:

Customer did not leave a comment.

CRYSTAL I. on

Rating:

Customer did not leave a comment.

Joel R. on

Rating:

Customer did not leave a comment.

Marilyn s. on

Rating:

The drop off went really well and quickly. The employee was very friendly and helpful.

Janet D. on

Rating:

Customer did not leave a comment.

jenny k. on

Rating:

I wasn't shown how to operate the vehicle, how to hook my car up to the dolly, how to do anything. No one directed me at all. I was given keys and sent on my way. It was also very expensive. I would understand if it is like renting a car where you place a deposit and then get some of it back but almost $500 plus I have to pay for tolls and gas was a lot.

Tj g. on

Rating:

Customer did not leave a comment.

stan s. on

Rating:

Staff one more person. The lady there started getting busy as we were there. I didn't feel pushed however, I could tell she was rushing us out.

RICHARD W. on

Rating:

everything was good good

Nick K. on

Rating:

Customer did not leave a comment.

STEPHANIE M. on

Rating:

The woman that helped me was awesome. Her customer service made me feel very secure in my rental and that she would provide me with what was best for my move.

jon v. on

Rating:

Customer did not leave a comment.

lydia m. on

Rating:

Your staff was friendly and helpful. Thank you.

Krystal B. on

Rating:

Not have your employees make people go to 3 different uhaul locations just to end up doing a split, as well as technical difficulties and wrongful billing. Terrible experience and will be calling customer support tomorrow during business hours.

William D. on

Rating:

Customer did not leave a comment.

Kiersten H. on

Rating:

Seamless experience. Great!

Lori S. on

Rating:

I ordered the truck that moves a studio apartment. I came to pick up the truck and couldn't believe the shape the truck was in. Check engine light was on. Tire was low. A hole in the radio screen. The ceiling material was falling down and the two shade flaps were dangling and wouldn't stay put and it only had 2 bucket seats one of which the seatbelt didn't work. The outside had obviously been hit on every side. I called the lady manager Tammy or Tammi and she said oh it's fine and just to ignore the check engine light and low tire pressure light. She said they were busy and that was the only truck available. I would have rather paid for a nice truck somewhere else rather than pay for that hunk of junk. No discount was offered after we brought this to the attention of the guys working when we brought it back. I wouldn't come back here and they definitely need to retire that ridiculous excuse of a moving truck.

Marion A. on

Rating:

Customer did not leave a comment.

Thomas G. on

Rating:

The customer service agent that helped me out was really great he was nice and on point. Next time I need a uhaul I’ll go through that location.

chirstina n. on

Rating:

Process is easy.

Glen B. on

Rating:

Customer did not leave a comment.

Rickie M. on

Rating:

Customer did not leave a comment.

Tom S. on

Rating:

Customer did not leave a comment.

Aaron K. on

Rating:

Customer did not leave a comment.

retha m. on

Rating:

This location has the best people working there, just don’t change

Katherine G. on

Rating:

Our trailer we rented from this location had not been put on correctly at ALL. It came unattached from our truck while driving. Very scary. The guy who works at this location, I believe his name is Ryan was very apologetic and worried about us.. I would go back because of him but the GM Tami didn’t even apologize about the situation when she found out and just stated she would refund me...

Reid G. on

Rating:

free beer

Delane M. on

Rating:

Customer did not leave a comment.

Charles R. on

Rating:

Customer did not leave a comment.

Ralph R. on

Rating:

Customer did not leave a comment.

Carl w. on

Rating:

Customer did not leave a comment.

Jimmy N. on

Rating:

Customer did not leave a comment.

Bruce S. on

Rating:

Customer did not leave a comment.

Steve S. on

Rating:

Customer did not leave a comment.

Bruce M. on

Rating:

dont process the credit card until TOLD TO DO

BOBBY C. on

Rating:

Been using nw 39th st. uhaul for many years.never had any issues.staff is very knowledgeable and very helpful.. will be using them for years to come..thanks uhaul..

Matt E. on

Rating:

Customer did not leave a comment.

Kristina A. on

Rating:

I love this location. The people are very nice. I plan on going back soon. Thank you so much!