Customer Reviews for U-Haul at 39th Expressway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at 39th Expressway

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Jeffrey W. on

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Customer did not leave a comment.

Beth C. on

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THE AGENT TROY WAS VERY KIND AND HELPFUL.....i WILL BRING ALL MY UHAUL NEEDS TO THIS LOCATION

Scott J. on

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Check night dash lights overhead cabin lights inop. Check engine light & oil light on with delivery pick up.

Peggy H. on

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I reserved a U-Haul for 7 a.m. Sunday morning and when I showed up it wasn't ready and I was told I had to come back at 9 a.m. which would has two hours behind schedule. it totally threw off our entire weekend, our entire move I'm super pissed about it. I cannot express how angry I am about the situation and I was told I was going to get a $50 refund and I better get it

Nelda B. on

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Clayton H. on

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Naomi G. on

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You're good as you are

John P. on

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Process was super easy and quick. We had a very good experience!

Ronda I. on

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More staff! At pick up and drop off there was only one person at the facility. Both individuals were professional and courteous but people were in line three deep waiting for assistance both visits. There should be two people at this location at all times! It is a busy place!

Angela R. on

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The customer service agents went above and beyond to meet my needs during my rushed, last minute rental. Much appreciated!

Paula S. on

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There was grass in the back of the cargo van. I put plastic down to move mattress.

Brett C. on

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the young man that helped me was out standing

Jack G. on

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All was good and workers were helpful. Did not have all I needed ie furniture dolly. Hauling part of truck was fine but cab was a bit ragged.

Adam G. on

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Alpha N. on

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This is my favored location, people there are just great, and loving, kind in handling their job.

Christopher D. on

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The online reservation allowed for furniture dolly to be reserved. The store had no dolly and had been out for some time according to the attendant. I was not told that there is a charge for not folding furniture pads.

Ryan S. on

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Quicker turnaround would be nice. Waiting in line behind someone that was placing a rental order onsite is very frustrating when I took the time to make a reservation ahead of time. There should be priority given to those who have already taken care of their business up front, similar to rental cars.

buddy O. on

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U-haul stated they would have my truck & car trailer ready @ 07:30 so we could get on the road. Not ready at all. No one knew we were coming. Computers very slow, took forever to call my information up. Great trailer @ truck. Thanks very much. Employees were very busy, but still. I had called ahead twice to make sure equipment would be ready.

Mikel H. on

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Jack M. on

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Everything is always GREAT at this location! Tami is a fantastic manager, and the guys are very informative and helpful. I will always to to this location as my first choice! You guys rock! Jack M.

Thomas S. on

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James H. on

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WYATT S. on

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Just dropped off my trailer I had no contact with the staff.

Robert A. on

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very good business to work with

Dylan A. on

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Phillip B. on

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As always though, they seemed under staffed. I realize its a feast or famine situation at Uhaul but the 1 guy did a really good job.

Laynie G. on

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Don R. on

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Kathy G. on

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You need to have more people there to work the counter.

Katie F. on

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robert M. on

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Colin M. on

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The redheaded gentleman who assisted me gave me one of the best experiences I’ve ever had at U-Haul. He was gracious, friendly, helpful, competent and knowledgeable

donna B. on

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Used this location a few times. It is a nice location.

Bobby L. on

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Customer did not leave a comment.