Customer Reviews for U-Haul at Alameda Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Alameda Ave

Overall rating:

Reviews without text are currently hidden. Show them

Louis L. on

Rating:

Customer did not leave a comment.

Keith L. on

Rating:

Customer did not leave a comment.

larry p. on

Rating:

Customer did not leave a comment.

Fred M. on

Rating:

I reserved my truck on Aug 17th for pick up on Oct 14th, 7am for my move that day. Only when I arrived it was not there. So instead of the 26ft truck, I had to get a 15ft. which lead to me not being able to move in one load as I had planned out. Simply thinking its ok to have customer go somewhere else for the truck is not acceptable. That is why I reserved it so far in advance. Upon talking to the guy at the store, it sounds as though the drop of time of the trucks match the pick up time for the next customer. Wow... If you are going to use this business model you should think about having more than one of a truck at a very busy and primary location. This will be the last time I use Uhaul... This is the straw that broke the camels back after how my experiences have been previously.

Kristine G. on

Rating:

I had to wait an hour in line. I tried to do online check in but because I didn’t have an in state license I could not. Very frustrating because this could have easily been communicated earlier. The people ahead of us in Line had been there for 3 hours trying to get a truck because uhaul messed up the reservation so badly!! Only 1 worker on a busy Saturday. He was nice but needed more help. Very inefficient and very frustrating!

Ryan K. on

Rating:

Customer did not leave a comment.

Alex P. on

Rating:

On a busy Saturday morning there was just one man working. He was hustling, but I had to wait nearly 1/2 hour online as he went out to fill propane for customers in front of me.

micheal b. on

Rating:

Customer did not leave a comment.

Alfio M. on

Rating:

Customer did not leave a comment.

Lawrence L. on

Rating:

I had the cash for this rental plus enough for deposit I was told that I needed to go add the money to the debit card. I don't know Denver that well and I was on my bike I am glad that there was a location close. That was the first time that happened.

harvey r. on

Rating:

Customer did not leave a comment.

Amy D. on

Rating:

line was slow to check out van. Also there was confusion with returning the van after hours: we were told to marked the van as checked in online, but there was no van allocated to our account online

Eric G. on

Rating:

Customer did not leave a comment.

MOHAMED M. on

Rating:

Employees were rude

Tommie P. on

Rating:

It was a great experience. No problems.

Oscar L. on

Rating:

Good and speedy service was provided by Anissa Martinez. Great job!

linda d. on

Rating:

Yes I will use you all again your workers are very awesome I will someday equipment with very clean Nevada Missouri I will recommend friends a hundred percent and they deserve a raise thank you very much I will be using you again very soon

leonel f. on

Rating:

My only suggestion is that you have more than one person working the desk. While I was there, I had to wait 20 minutes before the guy called me. However, it is impressive that a sole person can run the store. On the downside, the phone rang several times without an answer.

Leatha P. on

Rating:

Customer did not leave a comment.

Christopher B. on

Rating:

I did not received a call-back promptly the very next morning to confirm my check-in of the U-haul trailer after I returned it afterhours. Instead I have to call in to make sure they received the trailer I have checked in the evening before. And U-haul system is not updated to check-in status as well. I managed to speak to the person in this location after 3 calls which routed to the call center and he has since forwarded my final receipt to me.

don s. on

Rating:

Drop off went quickly and easily. I wish I remembered the name of young woman who helped me.

Allison F. on

Rating:

Perfect service! This location always does a perfect job with a smile! Great manager! Great staff! HUGE THANKS!

jesse r. on

Rating:

I was emailed the wrong address for pick up. The trailer kept blowing the blinker bulb on my vehicle.

Leah S. on

Rating:

Customer did not leave a comment.

Emily S. on

Rating:

Customer did not leave a comment.

Anthony T. on

Rating:

Customer did not leave a comment.

Erick C. on

Rating:

Did not give me a full tank of gas. When approached the U Haul worker, all he did was shrug his shoulders and said "Oh well, close enough"

Lenora A. on

Rating:

Customer did not leave a comment.

Jason g. on

Rating:

Staff was very helpful. Kudos!

jeff m. on

Rating:

Customer did not leave a comment.

Patrick F. on

Rating:

Mr. Gutierrez was very helpful.

Bruce H. on

Rating:

Customer did not leave a comment.

FRANK T. on

Rating:

Customer did not leave a comment.

Michael B. on

Rating:

I ended up with a high-mileage old truck that rattled like crazy, but it did the job. The service at the location was excellent. I did not have to wait. They were nice. They were professional. They were efficient.

Katherine V. on

Rating:

The assistant completed the contact got the truck and then we realized it was only a 2 seater, he quickly and efficiently redid the contract for a bigger truck and got us on our way in minutes. Great customer service

GINAMARIE S. on

Rating:

Customer did not leave a comment.

Mark O. on

Rating:

Customer did not leave a comment.

Mark O. on

Rating:

Customer did not leave a comment.

Duane G. on

Rating:

Customer did not leave a comment.

ANDY S. on

Rating:

Customer did not leave a comment.

Connie W. on

Rating:

Customer did not leave a comment.

Ryan F. on

Rating:

Customer did not leave a comment.

Jorge r. on

Rating:

Customer did not leave a comment.

Matthew A. on

Rating:

WORST SERVICE EVER!!! I WILL NEVER EVER USE YOU AGAIN, I WILL NEVER EVER RECOMMEND ANYONE! Estimate for a hitch was wrong! Addtl $90.00. Install time given was 1 & half hours. When we got there at 4, our appt time, we were told not enough time to finish same day! Then why the hell were we given a 4 o'clock appt??? Then we asked if we can be 1st one next day & was told he was the only 1 there the next day & would have to help other people that came in so it would be prob half a day! Then trailer rental was made for same day & it was later schd at another location!! So we had to also reschedule that! So we BOUGHT our parts in hopes to go a bigger location tomorrow and they install the hitch. Did they offer to call for us to see if they can take us? NO!! We are homeless as of tomorrow if we don't get hitch installed and trailer so that we can go back to California!!! "F" Uhaul You guts SUCK!!!!!!!!!!!!

Kristen D. on

Rating:

The location was very helpful. The experiences when contacting 1-800- GO-UHAUL was not as good - procedures were unclear and information not offered.

charles h. on

Rating:

Customer did not leave a comment.

Steven E. on

Rating:

Customer did not leave a comment.

Jaime R. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

Having only one person on duty to perform all of the sales and set-up cost me perhaps 45 minutes to an hour. Then the computers weren't working correctly, which cost me another15 to 20 minutes. When I picked up the car trailer, a new employee was there and he informed me that I should NOT unhook the vehicle "Let the U-Haul person do it when you reach Ft. Bragg." When I reached FB, the person there said he COULDN"T help me unhitch the car because of liability. I had to figure it out on my own. The FB people were very nice nonetheless. What gives? In addition, I was charged for a dolly that I didn't order and didn't get!

alexandria l. on

Rating:

Customer did not leave a comment.

William Y. on

Rating:

I've seen several complaints about fuel mischarges, and it happened to me as well. paper showed 3/4 tank full, when the truck was actually only half. The rep then initialed my paper saying he will update the fuel level later. However when I returned it, I was still charged as if the tank started at 3/4 full. Stop estimating starting amounts when it's not correct.

Richard D. on

Rating:

Customer did not leave a comment.

Robert A. on

Rating:

Customer did not leave a comment.

victor r. on

Rating:

Have clearer pricing. I rented the truck from 10 to 8pm and it is trying to charge me for 2 days. Otherwise the electronic process was fast and intuitive. Thank you.

Christopher S. on

Rating:

Customer did not leave a comment.

jane s. on

Rating:

Diego charged me $25 FOR "CLEANING" the truck without explaining why (Aug 2). After HOURS of trying to reach him I finally spoke with a CS rep at Uhaul corporate. I FINALLY learned that the charge was for not folding the pads. WE WERE NOT TOLD TO FOLD THE PADS. THERE IS NOTHING IN THE CONTRACT THAT TELLS US TO FOLD THE PADS. We returned the truck after hours, and it had been cleaned and swept out. I SPENT HOURS TRYING TO GET AN ACTION ON THIS WITH NO RESULTS AT ALL. Diego did NOT make himself available. By the time he did call I was working with Joe at Corporate (ext 923) and to this date STILL have NO resolution. This whole mess could have been avoided if we had known about the pads. I would NEVER recommend Uhaul after being treated so poorly, the worst customer experience i have ever had. Diego should have called me to explain about the $25 charge. He had my contact info. Also Jeremy at the Colorado Springs location on North Nevada submitted a service problem to corporate and said they would call back within 48 hrs and i never heard from them! I have had to initiate ALL the contacts with Uhaul. Warning to future movers, dont use Uhaul. There are others.

Kyle B. on

Rating:

We bought a jerrycan for gasoline backup just in case. Little did we know that the gas tank on the GMC pickup truck is not compatible with jerrycan nozzles... had we ran out of gas we would have been stranded. I would caution your customers about that.

David G. on

Rating:

some of the best service I've ever gotten at any UHaul ever.

Nicholas M. on

Rating:

Customer did not leave a comment.

Douglas M. on

Rating:

Customer did not leave a comment.

Rahn P. on

Rating:

Clean equipment, fast service and nice people. Couldn't be anything better.

Kristen k. on

Rating:

Customer did not leave a comment.

Andrew E. on

Rating:

Customer did not leave a comment.

SJ M. on

Rating:

Customer did not leave a comment.

Salvatore C. on

Rating:

Customer did not leave a comment.

Kevin T. on

Rating:

Customer did not leave a comment.

reid d. on

Rating:

Customer did not leave a comment.

David B. on

Rating:

Customer did not leave a comment.

Kevin C. on

Rating:

Customer did not leave a comment.

Michael D. on

Rating:

Customer did not leave a comment.

Kyle B. on

Rating:

Customer did not leave a comment.

Joseph A. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

Customer did not leave a comment.

David L. on

Rating:

Customer did not leave a comment.

Elyse H. on

Rating:

Customer did not leave a comment.

Brian N. on

Rating:

Customer did not leave a comment.

Gavin M. on

Rating:

Customer did not leave a comment.

Tara P. on

Rating:

The trailers were really old and used up. Not maintained.

barbara h. on

Rating:

I paid cash and my cc was still charged!!!

NANCY RAY B. on

Rating:

Only one man working. Did a great. He could probably use some heap

Jason K. on

Rating:

Customer did not leave a comment.

Julie N. on

Rating:

This location was understaffed. Just one person was working and I had to wait a total of 45 minutes to get my situation taken care of. The employee was not able to help assist me with a refund and when I called the manager, he told me he could not do it either. I had been told by the previous UHaul location that they could not process my refund either. The refund was issued in the first place because my initial reservation had to be cancelled because no one showed up to open the facility. This was a very unpleasant experience.

Joanne C. on

Rating:

Customer did not leave a comment.

Jeremy F. on

Rating:

Pro: storage space of truck was clean; price point is great. Cons: excessive wait time to check in truck (approx. 30-40min); wheel alignment was in very poor condition - requiring a constant 30 degree turn of wheel to the left at all times; tire condition was poor; generally felt somewhat unsafe driving this truck.

Jacquelyn G. on

Rating:

The young gentleman that was working was great but he was by himself no help was busy

larry o. on

Rating:

Customer did not leave a comment.

Torrey K. on

Rating:

My truck died twice. And then the drive shaft was broken or left on the ground so truck was inoperable and had to be towed to our moving location. Just completely unacceptable.

Robert B. on

Rating:

I was told that my hitch would be installed in one hour so I planned to wait. I was told at the counter that it would take more like 3 hours. I had to take uber back to my daughter's apartment and when we ubered back in 3 hours it still wasn't done. 5 1/2 later it was done. Not a good experience. There was only one guy working the whole store. Wasn't his fault it took that long because he had to do every by himself.

sheila m. on

Rating:

Speedy Service, Very friendly attendant. Did a walk around the vehicle, explained everything very nicely.

Margaret G. on

Rating:

Arrived 15 minutes prior to reservation time yet waited over an hour to be helped by the one employee working on a Saturday morning, needless to say people who were assisting with moving furniture out of my deceased mother's apartment had to wait over 90 minutes.

Steven F. on

Rating:

Customer did not leave a comment.

Miguel T. on

Rating:

Waited in line for an hour. Just to pick up.

WILLIAM B. on

Rating:

Will Always check in equipment here. Easy is the Key!!

Darlene R. on

Rating:

Customer did not leave a comment.

Jennifer S. on

Rating:

This was not the original drop off place, this was the place that was kind enough to take the uhaul! It was not a good experience!

Rachel C. on

Rating:

It was very frustrating. We rented a 10 foot truck online, they called us a day before to say they needed to change it to a van or a 15 ft. When I called back they took a message. Never got a call back so I called again. I repeated what the message said about them needing to change our truck, I said we would need the 15. They said ok. I checked in early online, put all the drivers license info in, as they said it would save time. The online account said 15ft truck with the 10ft price. Perfect. When we arrived, the gal at the front had no idea what we were taking about. She began to charge us for the 15ft. We explained the situation. She acted so confused. I don't understand how a company with online capabilities wouldn't have all of the information within the account, so you don't have to re-explain yourself to every single person. We finally ended up with the correct price. But the process was definitely frustrating. I was baffled at their lack of communication.

Heather M. on

Rating:

Customer did not leave a comment.

christine h. on

Rating:

Customer did not leave a comment.

Ellen K. on

Rating:

Customer did not leave a comment.

QUINTON T. on

Rating:

They did not complete my drop off of the auto transport with the Uhaul and so I got emails and phone calls saying I had not returned it and was liable for the property.

MICHAEL G. on

Rating:

I can't remember the gentleman's name, but the guy who checked me out in the morning and back in the evening was by far the bests moving/uhaul experience I've ever had. Nice guy, quick and to the point so I could get on with my day.

Nicole V. on

Rating:

Customer did not leave a comment.

josh h. on

Rating:

Lower costs

othello j. on

Rating:

Nice setup, excellent service.

Frank B. on

Rating:

Customer did not leave a comment.

Eric L. on

Rating:

Customer did not leave a comment.

Alexandra G. on

Rating:

Customer did not leave a comment.

MICHAEL O. on

Rating:

The staff member who assisted me was amazing. Very friendly and very competent. Thank you!

luke F. on

Rating:

Perfect service

Héctor G. on

Rating:

Customer did not leave a comment.

Jean C. on

Rating:

Actually get the equipment where we request it would be nice

Gifford E. on

Rating:

Customer did not leave a comment.

MARK V. on

Rating:

Customer did not leave a comment.

Adam H. on

Rating:

Customer did not leave a comment.

Cristina P. on

Rating:

Customer did not leave a comment.

Thomas T. on

Rating:

Make sure you get a receipt at the end to confirm the date and time of return

DAVID H. on

Rating:

Customer did not leave a comment.

Adam S. on

Rating:

Left side mirror was broken in such a way that it kept drifting and aiming down at the road. Had to keep reaching out the window and manually pushing it up to be able to see traffic behind me. That said, the process of renting and returning was easy and efficient, and I appreciate that.

beth d. on

Rating:

Guy @ this location was rude, rushed and not very customer friendly

david w. on

Rating:

Staff was fantastic.

abraham d. on

Rating:

The clerk in the front was so rude about us doing a walk in to rent a car dolly. After it was used it was brought back and he didn't even let me tell him that i was returning it. Over all I will say I had a bad experience.

Erin B. on

Rating:

Customer did not leave a comment.

Hector P. on

Rating:

Customer did not leave a comment.

Jeffrey K. on

Rating:

Customer did not leave a comment.

Kevin S. on

Rating:

Customer did not leave a comment.

SUSAN G. on

Rating:

friendly staff.Quick check out process.

Luke F. on

Rating:

This location is A+ service

Karen S. on

Rating:

Only problem I had was I was locked out of the part where you make a sign in and I accidentally put in the wrong email address so I could never rectify it and had to call customer service to make sure I was all good and make changes. Those calls each took me 15 minute on hold.

Brittney W. on

Rating:

Customer did not leave a comment.

Anders H. on

Rating:

Customer did not leave a comment.

Megan Q. on

Rating:

Customer did not leave a comment.

joseph z. on

Rating:

Customer did not leave a comment.

Kenzie W. on

Rating:

More Employees - when i walked in, there was no one in the office - maybe just have an office staff. the man that helped me was SO nice, but he was clearly working on the vehicles to make sure they were good and not supposed to be on the computer really.

CONNER D. on

Rating:

Customer did not leave a comment.

Dan F. on

Rating:

The guy that helped me was AWESOME... got me in and out in no time flat! i wish everything in my life went that smoothly

Kelly C. on

Rating:

Customer did not leave a comment.

Joshua P. on

Rating:

CARE ABOUT CUSTOMER SERVICE...

angelo f. on

Rating:

Customer did not leave a comment.

Antonio R. on

Rating:

My Uhaul broke down today, it was charging the battery when I got to the store what tells me that had a previous battery issues. It broke down twice losing over 2 ours of my time. I ask the rep at 2645 W Alameda Ave location about filling a claim or getting reimburse and he told me to come back tomorrow and talk to his boss, extremely impolite and rude gentleman, specially for a customer service position he handles. I was really surprise with the response, I am complaining about losing 2 hours because a defective truck and the solution I was given is to come back tomorrow and talk to the manager?:(

Erin D. on

Rating:

Customer did not leave a comment.

juliet s. on

Rating:

Customer did not leave a comment.

donala c. on

Rating:

Customer did not leave a comment.

Kim M. on

Rating:

Customer did not leave a comment.

charri c. on

Rating:

Customer did not leave a comment.

sukky l. on

Rating:

Customer did not leave a comment.

SUZETTE DENISE F. on

Rating:

Customer did not leave a comment.

Bill C. on

Rating:

The trailer was littered with wood chips and was an antiquated model.

Jerry R. on

Rating:

The cab noise was HORRENDOUS! There should some was to reduce the cabin noise--way over acceptable limits. I think OSHA would not allow any of its people to ride in this noise box.

Brandon L. on

Rating:

Customer did not leave a comment.

Karena H. on

Rating:

Customer did not leave a comment.

Karla M. on

Rating:

The Alameda Location: I rented a trailer at this location. I have no complaint on this location. Juan stayed late to help me. My huge complaint is with the Santa Fe Street location. I dropped off my car to have a hitch installed, was told I was third in line. I tried to call a few times during the day but could never get through. Finally, in desperation, took a cab back to the Santa Fe Street location only to discover they had LOST MY CAR. Yes, let me say that one more time: they LOST MY CAR. Now, it was past time to pick up the trailer at the Alameda location, and the Santa Fe location complained and were very rude about having to stay late to put my hitch on -- hello - they lost my car to begin with! You know, things happen. I would not have complained if they had just said - even one time: Oh we are so sorry, we will get right on that! Instead they denied we ever brought the car to that location to begin with, then denied having told us we were third in line and they would get to it that day. All I needed was an apology. It never came - even when I finally picked up my car at 9:30 that night. They were just angry they had to stay late and "didn't get overtime pay". The Santa Fe Street location gets bottom score ratings from me.

Leslie M. on

Rating:

Great service. Good staff

Richard L. on

Rating:

Customer did not leave a comment.

Louan G. on

Rating:

Nothing - they were very helpful!

Ryan F. on

Rating:

Customer did not leave a comment.

Bennett C. on

Rating:

Customer did not leave a comment.

Jodi U. on

Rating:

Customer did not leave a comment.

Nicole N. on

Rating:

Customer did not leave a comment.

betta f. on

Rating:

Customer did not leave a comment.

JOE S. on

Rating:

Very slow at service desk.

Daniel H. on

Rating:

Passenger wheel well mounting bolts were broken but operational. Staff was courteous and very clear. Would visit uhaul again. Thank you for the exemplary service.

Gary S. on

Rating:

Customer did not leave a comment.

Benjamin O. on

Rating:

Customer did not leave a comment.

SCOTT J. on

Rating:

Customer did not leave a comment.

Robert W. on

Rating:

Customer did not leave a comment.

Diana B. on

Rating:

Customer did not leave a comment.

MARK R. on

Rating:

Scheduled pick up was not ready then canceled had go back and frothing with the 800 number a few times before they would get me a truck. Very much after original scheduled time. The truck outside mirrors were loose and would not stay in place making driving dangerous. After unloading the truck would not start. Called uhaul for help but no one answered had to have someone come to give a jumpstart. All in all a very poor experience. Requesting full refund.

NATE S. on

Rating:

Promote Joe Marshall. He is an amazing employee for you guys. I hope you reward him for his excellent ability to satisfy customers!

Edward P. on

Rating:

Great customer service, great attitude, in & out in no time.

Robert W. on

Rating:

Customer did not leave a comment.

Evan D. on

Rating:

Customer did not leave a comment.

Carl R. on

Rating:

Diego & the afternoon\evening manager @ this location are in a word AWESOME! VERY! professional & customer experience oriented. BRAVO! GUYS!!

SUSAN B. on

Rating:

Customer did not leave a comment.

Donna B. on

Rating:

Again, holiday weekend, but no major event. Still, this guy worked solo, so waiting was involved.

Jillian B. on

Rating:

only problem was the employee on the phone told me it would take an hour to put on my trailer hitch when the actual amount of time was 4 hours.

Kevin S. on

Rating:

Customer did not leave a comment.

lavon o. on

Rating:

They were accommodating and very helpful! However, the Conutyline and University location lost my reservation and did not have a truck for me. As my business requires this service, it was a huge inconvenience and cost me extra money off my bottom line.

allen g. on

Rating:

Customer did not leave a comment.

Mikayla H. on

Rating:

Customer did not leave a comment.

Devon T. on

Rating:

Took five and a half hours to complete. I understand that problems arise, but the customer service was appalling. We were completely ignored as we were waiting. We were not given updates nor apologies. The staff behind the counter was more interested in tracking down a cigarette than our happiness. Our day was completely derailed by the delay, and the staff could not care less.

steve o. on

Rating:

Friendly staff, easy rental and return process.

larry o. on

Rating:

Customer did not leave a comment.

Cara M. on

Rating:

Customer did not leave a comment.

mark t. on

Rating:

Had to be one of the easiest rentals I been through thank you

Jenna H. on

Rating:

My experience at this location was average--I had a reservation, however, there was no one in the office when I came to pick up my Uhaul. There was only one man working, and he was assisting another customer outside, however, I was in a hurry, and with my reservation I was hoping everything would be ready to go as scheduled. Also, I made a previous reservation at a different Uhaul location, and they were closed. With that added inconvenience, it was not a great experience. I really would appreciate some type of credit for the inconveniences and the extra time I had to spend when I had a reservation. Thank you.

Carly F. on

Rating:

Customer did not leave a comment.

jeff k. on

Rating:

The manager was friendly and helpful. Good service!

kenneth f. on

Rating:

We reserved our truck ahead of time. It was ready when we picked it up. Service people were thorough and thoughtful. Our experience with the agency and truck was faultless.

Keith K. on

Rating:

Customer did not leave a comment.

ANDY S. on

Rating:

Customer did not leave a comment.

Joyce B. on

Rating:

I didn't personally return the trailer to this location, my husband did so I didn't not see it. One last thing, after I reserved a trailer on the website, I got a call two days before I was to pick it up that the trailer I needed was not available, needless to say, I was not happy. Then, at the last minute, I found out it was available. U-Haul needs to refine their reservation system to where you get when your reserve when you need it.

Stephanie M. on

Rating:

Customer did not leave a comment.

BONNIE A. on

Rating:

Turning in the vehicle was quick and easy once we were able to get assistance. We were totally fine with the wait, but the folks there were having computer issues in resolving the person in front of us issue. It took three people to figure it out before we were helped. Again, we were fine because we had lots of time but I felt bad for the folks trying to work through the Uhaul system. They were very friendly and quick once they got to us. It was so easy to turn the truck in.

Ryan M. on

Rating:

I went to pick up at my stated reserved time and no one was inside. Walk through and around the building, no one! I waited 15 minutes and then 3 people show up at once...a little obscure in my opinion. Drop off went quick and seamless

ANDY S. on

Rating:

Customer did not leave a comment.

STEVEN M. on

Rating:

Customer did not leave a comment.

Kenny N. on

Rating:

Customer did not leave a comment.

david i. on

Rating:

Meet your promises made online.

Jerry L. on

Rating:

they are very friendly and kind

DOUGLAS R. on

Rating:

Customer did not leave a comment.

John L. on

Rating:

The truck was so low on fuel that it was cutting out just trying to go one block for fuel. I think this is terrible customer service to leave the fuel that low. The representative was extremely rude when I asked why there was such a huge difference in cost from the written confirmation I received from the 800 number. When I asked if there someone I could speak to he said no. The then handed me his managers card and told me to call him since he would not call himself. I spoke to the Manager on the phone and worked through the cost issue but when I said I was very unhappy about the overall experience he said I could call customer service but it would come back to him anyway. No a good location.

Tim M. on

Rating:

Customer did not leave a comment.

David A. on

Rating:

I found the 19.95 per day listed rate rather misleading. I didn't realize mileage was an additional charge until after I received my bill. Even the service rep did not make a point of mentioning this, only asking me for an estimate of how many miles I would be driving. Still, not a bad deal, but rather than just say 19.95 per day, please make it clear that mileage is extra.

Pamela S. on

Rating:

Customer did not leave a comment.

Sarah b. on

Rating:

Always an easy experience and very nice folks!

Daniel C. on

Rating:

Customer did not leave a comment.

mary y. on

Rating:

Make sure your equipment is clean. My things were a mess. I rented a small 4×8 trailer i was given the wrong one. If you don't have it day so.

azim a. on

Rating:

Customer did not leave a comment.

Miriam N. on

Rating:

Rude!

Rebecca C. on

Rating:

Customer did not leave a comment.

Jessica W. on

Rating:

Customer did not leave a comment.

David H. on

Rating:

Excelente servicio, transporte en muy buenas condiciones, trámite rápido y sin problemas, yo lo volvería a usar, gracias!!

Chris V. on

Rating:

Customer did not leave a comment.

Carl R. on

Rating:

Both staff members, this location's manager - and the evening staff member on-site when I returned the trailer - were - most importantly friendly, professional, and a pleasure to do business with versus the other U-Haul locations I've done business with.

Mark R. on

Rating:

General Manager charged me for a whole extra day for being an hour late. Then was rude to me

JAY K. on

Rating:

The employee who recieved the trailer told me we didn't need any paper work or sign any paper work once I dropped the trailer off. This prompted a call from a Russia cell phione number (which i did not answer) Sunday (day rental due) to drop my rental at a different location. I tried to return the call, but I don't have an International calling plan, so there was no way to tell Kristyn I already returned the rental in Friday morning (two days early) at a U-Haul store. So now I'm chasing the trailer because it wasn't "in the system" and no one could find it. My son went to the location we dropped it off and asked about the rental and was told yes it was checked in and was already rented out. She then proceeded to print out the return paper work and handed it to my son. Why wasn't this done when I returned the retal in the first place??? Who knows, but it would have saved a lot of phione time and running around by my son if it had been checked in properly.

ANDY S. on

Rating:

Customer did not leave a comment.

Jacob S. on

Rating:

My movers bumped the dolly in the van, which broke the seal and I was charged $7 even though I did not use it. Why was the dolly put in the truck even though I didn't request it?

cory w. on

Rating:

Charged me an extra day after I dropped the keys in the drop box at 830. They open at 9:00 but didn't check the vehicle in until 9:40 which prompted the additional day. No call just deceided to charge the card along with an extra $25 cleaning fee for s truck bed being a bit dirty due to moving mulch. Crazy.

Robert B. on

Rating:

Can't think of a thing

Justin P. on

Rating:

The gentleman that was working at the location was amazing, set everything up, double checked everything (all the safety things), and was a pleasure to work with. Best experience yet at a uhaul.

Nicola P. on

Rating:

Customer did not leave a comment.

ANDY S. on

Rating:

Customer did not leave a comment.

Jake M. on

Rating:

I hired a 2 movers from movinghelp.com since you guys reccomrnded them, I thought this seemed weird but I knew UHAUL would not send me in the wrong direction. I sure was wrong. I hired just in time movers. I was supposed to have 2 movers come on 4/15 at 1pm. The movers did not show and when I texted the mover he said "No ride I'll see if I can find one tho" I then told him to to take an Uber it's not my problem he doesn't have a ride I already paid him and there are supposed to be 2 movers. He then replied "Nigga u paying for it I'm broke" I am disgusted by this treatment. I will never being using Uhaul again or movinghelp.com. I am shocked you guys would guide me to someone who treats customers like this.

Joe C. on

Rating:

Customer did not leave a comment.

zedrick d. on

Rating:

I was able to pickup on time and the staff is very friendly will rent there again

JAMES S. on

Rating:

Customer did not leave a comment.

james S. on

Rating:

Qucik.

Janna D. on

Rating:

I am upset that when I told the two that I was moving from Lakewood co to Arvada co that I had to drive all the way back to Lakewood CO to return the truck and it caused me to go over on the miles I paid for when there is a drop off place in Arvada not too far from where I moved to...I want to be reimbursed for this

Corey A. on

Rating:

The guy kept trying to charge me extra for insurance. I kept telling him no I do not want it. Then he hands me the keys and says he doesn't need to check for damage because the van is brand new and that I'm the first to rent it. So now they are charging me for damage that I did not do. And somehow I ended up paying for the extra insurance that I repeatedly told him I did not want and the van had been rented out to a few people before me.

Chris R. on

Rating:

Customer did not leave a comment.

JEFF C. on

Rating:

Really? ....just keep up the good work! facility was clean, restrooms clean, people friendly/professional, equipment new (this time), but always good. Straightforward, and clear...and the ck. in process, easy and quick.

ADAM W. on

Rating:

Customer did not leave a comment.

James V. on

Rating:

I dropped the trailer after hours and that worked fine. There was construction in front of the location so that made it difficult to get in and out.

Janice P. on

Rating:

The staff were very accommodating, thank you.

Molly A. on

Rating:

Went above and beyond to be helpful and informative!

Juliet W. on

Rating:

There was a short wait, though I had reserved a truck and specified a pickup time. The only employee on duty was not authorized to sign out the truck to me. This was not a big deal, but I thought the point of the reservation was that they would be expecting me at that time. I love that you can do a lot of the check-in tasks online ahead of time!

Quang h. on

Rating:

Customer did not leave a comment.

Dale H. on

Rating:

Customer did not leave a comment.

Marty L. on

Rating:

Customer did not leave a comment.

Jeremy K. on

Rating:

Customer did not leave a comment.

David W. on

Rating:

Customer did not leave a comment.

Larry V. on

Rating:

Thanks so much for your prompt service.

Scott H. on

Rating:

Customer did not leave a comment.

sean c. on

Rating:

There seemed to be only one person working and I had to wait quite a long time for my equipment. My son told me this was always the case at this location. Personnel was very nice however. The trailer looked rough and I had to lubricate the hitch to get it working properly.

James M. on

Rating:

Customer did not leave a comment.

NOELLE J. on

Rating:

Distance

kelli c. on

Rating:

Customer did not leave a comment.

Edmund Coleman C. on

Rating:

Customer did not leave a comment.

RICHARD S. on

Rating:

You guys where great! Thanks for working with me to extend another day!

JUI CHI L. on

Rating:

Customer did not leave a comment.

Angela R. on

Rating:

Customer did not leave a comment.

Tanya T. on

Rating:

They were fabulous...from Diego who got me setup initially to the guy doing the intake when I came back! I felt supported and they educated me about the policies and gas requirements...I would definitely recommend this location again!!!

Sana A. on

Rating:

Everything was wonderful, thank you!

JAIME SUE N. on

Rating:

Customer did not leave a comment.

Magdalena L. on

Rating:

Customer did not leave a comment.

Boomer B. on

Rating:

The gentleman that helped me on Friday January 13th around 6:45 pm was very professional and very thorough. His customer service is what motivated me not to use one of your competitors. He made me feel welcomed and stress free. Moving is hard enough it is nice to have a team member from Uhaul on my side.

Joshua S. on

Rating:

The manager was wonderful and very helpful.

DAN W. on

Rating:

Customer did not leave a comment.

Shane T. on

Rating:

Customer did not leave a comment.

LORRAINE S. on

Rating:

Customer did not leave a comment.

RYAN M. on

Rating:

First off this trailer was beat up. Dings everywhere and the paint was literally chipping off all the way around. The trailer also sounded like it was ready to fall apart going over any little bump or crack in the road. By far the worst part of my experience was the customer service. I was told when I ordered the trailer that the drop off location was in the next town down from me, Avon, CO(5min drive). When I called for drop off I was told that I would have to drive the trailer 30 mins away to another drop off location. The customer service reps were fairly rude so I in return got frustrated and may have become a bit rude muself(not my normal temperament). At first I was told that if I didn't drop it off in gypsum(keep in mind I'm in the middle of the Rockies) that I would have to pay for additional days. Finally, after speaking with a manager, I was told that I could hold onto the trailer for 3 additional days without charge so that the Avon(original location) location could make room. When I called back this morning I was told they still had no room and I would not be allowed any additional days and that I would be charged moving forward. So I went ahead and drove 45 mins each way to gypsum due to the fact it was snowing and the roads were horrible. Apon arrival the woman at the front desk(great customer service at this location) was surprised to see me due to the fact that they had no additional storage space either. She was very accommodating and took the trailer regardless. The worst part of all this was the telephone reps and the fact that even tho I was in the Rocky Mountains I was not taken care of better. I should not have been forced to drive in a snow storm for almost 2 hours to drop off a trailer that was originally supposed to go to a location that would have taken me 10-15 mins round trip.

bob e. on

Rating:

Customer did not leave a comment.

rebecca f. on

Rating:

More than one person working at the store to expedite pick up. I waited 10 minutes for one customer ahead of me.

Jon A. on

Rating:

In and out quickly. Friendly service. Couldn't ask for more.

Terri M. on

Rating:

When I dropped off the trailer they person was busy with others so he said I could leave the trailer and he would check it in, he didn't and I got a text about not returning the trailer. I was a little disappointed that he forgot to check it in.

Michael S. on

Rating:

Location and staff were great. Worked with me to resolve an issue with the hired help through Uhaul. They definitely made the situation less infuriating.

felix o. on

Rating:

Customer did not leave a comment.

Gary H. on

Rating:

Customer did not leave a comment.

JOSE B. on

Rating:

Customer did not leave a comment.

paul c. on

Rating:

Excellent service. Thank you guys.

jim m. on

Rating:

Have the vehicle full of fuel when received, return with a full tank would be a better policy. It's a scam, in my opinion, to leave a truck at 7/8 full (even though the gauge indicated just below 3/4 full). I ended up filling the truck to return it, Meaning I either paid part of someone else's gas use or UHaul's gas. Your mileage rate is quite high...I only went with UHaul because Penske that I normally use (with much better rates and a receive full-return full policy) didn't have the size I needed on that particular day with short notice. UHaul will definitely not be my first choice in the future, but this opinion has no bearing on the quality of the equipment or the location and staff, all of which were fine. I indicated I wouldn't recommend the location, but that's because I wouldn't recommend UHaul as a first choice because of cost.

Derek M. on

Rating:

Customer did not leave a comment.

Tiffany M. on

Rating:

Customer did not leave a comment.

Karen M. on

Rating:

Customer did not leave a comment.

Robert R. on

Rating:

In and out fast with no issues. Than you

Anne T. on

Rating:

Customer did not leave a comment.

Mark G. on

Rating:

Diego was a very kind and nice gentleman. Please recognize him at the Denver drop off location.

chad w. on

Rating:

Customer did not leave a comment.

Spencer V. on

Rating:

Customer did not leave a comment.

BENJAMIN B. on

Rating:

Customer did not leave a comment.

Jim C. on

Rating:

Nice folks. Truck good except for bad windshield wiper blades.

Grant P. on

Rating:

Customer did not leave a comment.

Alberta P. on

Rating:

Customer did not leave a comment.

RICHARD B. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

Customer did not leave a comment.

John O. on

Rating:

Rental went fine

Fernanda H on

Rating:

U-box is exactly what I needed for my moving. My lease was up and my new place is not ready yet. U-box saved me the middle work of transferring everything to a storage facility.

veronica m on

Rating:

2 u-boxes do not fit a two bedroom apartment as advertised

james r on

Rating:

good staff

Andrew W on

Rating:

The location was very clear and the manager, Ponzi, was extremely helpful and professional. My only critique is that it was understaffed and took a bit to get service.

DEVINA P on

Rating:

Ponzi=beyond amazing+exceptionally helpful! Took the time to answer all my questions. Made sure I knew exactly what I was paying for when. Went above beyond when MovingHelpMovers were negligent.

ROB B on

Rating:

My experience was good until I was called today saying that my U-Box had still not shipped 16 days after I called and spoke to someone and told them to ship it. This is ridiculous and unacceptable.

ELIZABETH F on

Rating:

was told the boxes would be delivered by Wed. On Wed, the day boxes were supposed to be delivered I talked to someone and boxes were not even shipped yet

ZACK F on

Rating:

Ponzi called and said I needed a lock. No one told me that. Please call back to discuss

ROBERT A on

Rating:

Amazing service - they were extremely nice helpful.

ALYSSA K on

Rating:

The box arrived 1.5 hours late and the 10 furniture pads that were supposed to be included for free were not there. I didn`t have time to go get them and had to wrap my stuff in blankets and rugs.

BRUCE J on

Rating:

Manager was very helpful and gave excellent service.