Customer Reviews for U-Haul at Alpine Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Alpine Ave

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Kathleen M. on

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Thomas C. on

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Danielle O. on

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Send contracts as PDFs for more easy printing? Nothing crucial

Lisa R. on

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A truck with that has a good battery and doesn’t need a jump to start would be a great idea ????

Corey L. on

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Michael D. on

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Bradley T. on

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Don E. on

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Alonda B. on

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Chris C. on

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Customer service was quick and curtious.

karen m. on

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Ashley H. on

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Kathy B. on

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mary s. on

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Don N. on

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We had a great experience with pickup & drop off. Equipment was in good shape & everything went well.

Carly A. on

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Richard M. on

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Joshua H. on

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John N. on

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Anthony L. on

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Had to drive the truck through a tight spot just to leave the parking lot, due to another customers truck being parked by an attendant near the entrance.

Luke M. on

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adolfo r. on

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n/a

Randall C. on

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The location was closed when, I dropped off the trailer.

Ryan T. on

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Lisa B. on

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Gary W. on

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ruth z. on

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Customer service on Alpine Ave was GREAT! Thanks!

Eric S on

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This has benn a horrendous experience. It took 32 days to get my furniture up from Florida when I was told it would be a 7-10 day process. I have received not assistance to resolve my issues

Mark P. on

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It would be nice to recieve an itemized bill for the entire transaction. I bought ratched straps and it would be nice to have one value for my expense report.

rob v. on

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john d. on

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Ann B. on

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ERICA T. on

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Aysha V. on

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Delia S. on

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Counterperson who helped me was not too accommodating, gave me the keys and let me walk around looking the truck forever.. Another employee (older gentleman took care of me. Good thing he did , I would have gone some where else!

Lee A. on

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Sue D. on

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Paul Y. on

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Ryan and Mo were very helpful. Explain and answered all my questions. This is the 4th time using this location even though I have to drive farther. Thank you again for all the help.

Eric P. on

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My only complaint is receiving emails from partner companies for services after I specified several times during the reservation process that I did not need those services.

teresa s. on

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Service was fantastic. Truck was clean and ready to go. Thank you.

Johnny H. on

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Jason L. on

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marlin b. on

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all good

Ryan H. on

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Vicki P. on

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The advertising of $19.95 a day is misleading due to the cost of miles and gas. Great customer service, fast pick up and drop off process.

Cristina W. on

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HAROLD D. on

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I decided after arriving at the rental site that I wanted to rent a furniture dolly. Alas, had no more to rent. Got by without but would have been helpful.

carol w. on

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Dates kept changing for the delivery from Arizona to Walker, Michigan, then the boxes were delivered to Greenville on the specified date, but the pick up of the empty boxes were picked up late on the selected date, because someone scheduled it instead for the next day.

Pamala K on

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I ran into problems that very few knew anything about U-boxes.Those that did were hard to get hold of! It is a great program but education needs to be worked on between the two divisions!

Samuel G. on

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Matthew M. on

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Aura C. on

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Khaleelah C. on

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patty p. on

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Be more clear on the charges! Don't change my delivery time because other reservations came in after mine.

mark d. on

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Cindy B. on

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I shipped a lot of dishes. Nothing broke.im happy

Neil G. on

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Charles N. on

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Andrew L. on

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Customer service agent Ashley Welch treated us very poorly and had an awful attitude. I have been a customer at this location 3 separate times but will be making sure to not return in the future.

Carrie P. on

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Joe A. on

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James M. on

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Lights on the trailer I rented (after waiting in line) didn't work. So I had to wait in line (again) to change my trailer "number." This took 30+ minutes, not counting the first wait. Only one person working on a Sunday am.

Blessing C. on

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Anthony E. on

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Customer service horrble

Dave G. on

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doug M. on

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You need to have more than one truck to deliver the pods. They had to deliver mine on three separate days because their truck broke down. This caused a delay in my move, the last pd was not pick up promptly on the day it was scheduled resulting in a delayed delivery. All I received was an I'm sorry and no offer to compensate for any of the delays. Poor customer service. I will not recommend using this service to anyone.

Sally S. on

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James S. on

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marlin b. on

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All went fine, staff was pleasant, truck was good. All OK

William R. on

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Charles B. on

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all associates were extremely professional and helpful . i would highly recommend this facility.

Amy R. on

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Mike S. on

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Ron D. on

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check equipment better I rented a auto transport that should had new tires

WILL B. on

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Van S. on

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Paul L. on

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Sat P. on

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Communication about delivery and pickup was extremely poor. Spent over 2 hours on phone the day of pickup trying to locate someone to help. The drive was missing. Eventually the driver picked up the containers without informing.

sheila g. on

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Martin A. on

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Know your product/ business and the systems that you use. Know how to quote the cost and then stand behind it I return. Don't lie to me or make excuses when I have a printed copy of the quote and don't lie to me about the condition of the trailer. There is more but I doubt U-Haul really cares.

Richard R. on

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Nicholas C. on

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David F. on

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Michael P. on

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Mike C. on

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The truck did not work for me because I needed to tow my trailer and it would not fit on your hitch. So it turned out to be a waste of time.

cory s. on

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The location was under staffed the day I picked up. One person on a busy morning.

Jacob C. on

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Drop-off was quick and easy

Brian G. on

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Dave C. on

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don v. on

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I was very pleased with the interactions I had with three different members of your staff during my rental process. All were courteous, helpful, and efficient. This is a very well-run business that I will continue to support, even though it is not the closest location to me. They are worth the drive. Well done, U-Haul

courtney h. on

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Trailer had one place where it leaked on my stuff due to rain. Reported it to the drop off location.

JACK Y. on

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Deanna M. on

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THERE WAS CONFUSION RE. WHERE THE KEY WAS PLACED UPON RETURNING THE TRUCK. WE LEFT THE KEY IN THE SAME LOCATION WE FOUND IT (PER THE APP'S DIRECTIONS). A LITTLE ODD THAT THERE ISN'T A UNIVERSAL LOCATION TO LEAVE THE KEY IN THE TRUCK. I FEEL THIS LOCATION SHOULD BE ADDRESSED IN THE DROP OFF PROCESS OF THE RENTAL. [NOTHING WAS SAID RE. WHERE TO LEAVE THE KEY.]

kimberly s. on

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Justin W. on

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When music is played through the aux input sound only comes out of the driver's side speaker. I don't know if this is just this truck or the way the input is designed.

William C. on

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THE LOT WAS A U HAUL FACILITY WITH LOTS OF EQUIPMENT EVERY WHERE. NO DISTINCT LOCATION FOR SPILL OVER AND NOTHING EXPLAINING WHERE YOUR KEYS GO. THERE WAS AN ISSUE WITH THE TIME OF OUR RENAL THAT CAUSED US TO RUN OVER IN MILEAGE AND TIME.CAR TREBLE CAUSE U HAUL TO FINE MY WIFE AND ME $42.+THAT'S INSULT TO INJURY, AND I GUESS BUSINESS.

Katherine B. on

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barbara m. on

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MAUREEN G. on

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This location is friendly, professional, and efficient.

Siddesh J. on

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Fred J. on

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Joseph S. on

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Stop charging hidden fees and additional charges not shown in the original quote.

Timothy V. on

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Stanley G. on

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I would explain gasoline policy to customer.

Ginny B. on

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I have always had good experiences es with UHaul in the past, but this Ubox experience was extremely frustrating. My Ubox delivery date was changed without my permission, which delayed my ability to have movinghelp move my stuff in. It certainly sours my opinion of the company and makes me hesitant to use uHaul again.

George W. on

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Edward F. on

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When you employee's have to leave the floor to use the restroom, someone else should cover the counter to prevent customers from standing around and waiting. It sounded as the other person was in a back room having a personal conversation on a cell phone while I waited for the counter associate to finish in the restroom.

Maciej L. on

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Kevin R. on

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Brian D. on

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Everything went very well.

JUAN C. on

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Rosie M on

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Cameron was great! Really helpful. Thanks!

GEORGE D. on

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James F. on

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STEFANIE M. on

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I was unhappy cause I was told I could pay with a different form of payment other than what I held the reservation with and it wasn't allowed.

david g. on

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Your company will nickel and dime their customers. Your employees were very pleasant to work with, however your additional fees are a little over the top. I realize you're in the business to make money, but you'll push people to your competitors if you don't review your business methods!

Perian O. on

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Really Friendly and competent counter person and overall excellent service.

RODNEY H. on

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This location had a camera for when I pulled in but yet I had to go inside to check the U-Haul in.

Kelsey K. on

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Susan Z. on

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the visor on the driver side was broken and was annoying while driving

Michael M. on

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I feel i was over charged this happened to me and a friend of mine to tgey suck i will go to buget tuck from now on

mike f. on

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David J. on

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Thomas M. on

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Lack of cruise control in 15' rental ruck inconvenient for long-distance one-way rental involving primarily expressway driving.

MATHEW D. on

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John H. on

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Excellent service. The 10' truck was perfect for my moving needs.

Stephan H. on

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The friendliness of employees at this particular location is always lacking. It'd be nice to be greeted like I am a customer, not a nuisance. And although I understand the importance of the process, especially concerning liability, it can be frustrating to have made a reservation and still have to wait in line for 45 minutes every single time. Whether there's an expedited lane for reserved customers, a self-check in that distributes keys, or something, the process needs to change.

Keith K. on

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Moved here from Oklahoma. Upon returning the trailer here, was greeted by a top notch, professional man. Premises was extremely clean and well organized. Highly, highly recommend this place!

Clarence T. on

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STEVEN G. on

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Doug B. on

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Paula G. on

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jody m. on

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craig l. on

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PAUL M. on

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The person with whom I dealt for this rental was knowledgeable, courteous, and professional. A pleasure to work with

Jeff T. on

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Make the trucks non-smoking. The cab smelt terrible.

Ginny B on

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Ryan and Kristine were great in helping me figure it out the issue with my UBoxes. They helped to turn a stressful situation into a less stressful one.

Mike S. on

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debi p. on

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The staff was terrific but it was clear, when we picked up the trailer, that the facility was way understaffed. I understand the challenges companies have finding good people so you need to know the lady at the counter and the gentleman who assisted us with the trailer, were truly examples of grace under pressure!

Beth W. on

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Nicole R. on

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Elizabeth P. on

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GUILLERMO U. on

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Theodore A. on

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Zac C. on

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Daren G. on

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alania y on

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Saw the U-Box advertised on TV. It has been a very helpful service.

Terry A G. on

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karol h on

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Employees so friendly and professional. I will say that the website is impossible to navigate. You must make arrangements in person. We have used the ubox three times and recommend it to everyone.

Erika Rene P. on

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JOSEPH G. on

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Can't think of anything

Kay L. on

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Brittney M. on

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Double chcking to confirm there are no scheduled reservations. I reserved a van for 24hours, an employee called and told I had to have it back early. Less then 24 hours notice, I made the reservation a week ahead of time(online). Any double booking should have been caught shortly after my reservation was made, or I shouldn't have been able to make a reservation at all.

CHERYL C. on

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DIGVIJAY R. on

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I had a conformation for a truck at noon. At approximately 11:45 am, I got a call from U-Haul rep stating that the truck was not available at the original booked location, hence I was to pick it up from a different area, which was much farther then where I was suppose to pick it up at. However, when I went to the second location, I was told that the truck was not available there as well. I had all my household belonging sitting on the curb the curb by then. Once again, I was told that U-Haul would provide me with a truck at 4:15 pm from a location which was on the other side of town for me. I had to accept that offer as I did not have a choice as my all my household belonging was already outside. When I went to the last location at 4:15 pm, I was told that the truck was not available there as well. At this point, I was furious and asked to speak to the supervisor. The rep at the counter said that the supervisor was busy and somewhere on the premises. I demanded to speak to him, and fortunately, the supervisor just walked in. He did not speak to me, but asked the rep to provide me with the truck, stating, a truck just came it. This was the worst and most stressful moving experience I have had till yet

JON N. on

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Miserable is too kind of a description, slow service along with faulty equipment and inflexible employees I will not ever rent uhaul in the future.

DENNIS M. on

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Visor clips broken. Had to wait in line at one Uhaul location for 20+ minutes only to find they had no vehicles

allen s. on

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thomas z. on

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Tracy S. on

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Kayla v. on

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Corinne G. on

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Steven C. on

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dennis e. on

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More detailed inspection of unit before rental.

Monica W. on

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Everything was great. From initial phone call to pick up, to check-out. Friendly and reliable service. Everything went smoothly, which is exactly what you want and need during a move.

adam p. on

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Returned the truck later in the evening, a lot of other trucks had been returned late as well and piled up almost into the street so I only had 1 spot to put it almost on the sidewalk.

Joshua V. on

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Excellent. Don't change a thing!

David B. on

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We dropped the truck off after hours, so did not have contact with anyone at the drop off location.

Caleb W. on

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Ashlee S. on

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roger p. on

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The truck I reserved was ready, clean and filled with gas. It took 5 mins. To get on the road. Your employees are efficient and friendly. I really appreciate the great service.

Tumusifu g. on

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Emily J. on

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I moved from Grand Rapids, Michigan to Eugene, Oregon. I was very happy with the service on the Michigan leg of the experience but very frustrated with the Eugene staff and process. My delivery date was changed without my knowledge so I had to call to get delivery rescheduled and deliveries were full the days I wanted so I had to wait an extra four days to get my belongings. Then, it took 5 phone calls and four days to get someone to come pick up the empty uboxes once I unloaded them.

Scott S. on

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kristine is the best!

Savannah M on

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I would have preferred the boxes delivery times be more accurate or have known what time they were coming sooner, but it was excellent service otherwise.

Jon W. on

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I rented a 17' truck and it was only 14-15' on the floor of the truck. When I commented about this at drop off, I was told the length included the attic. This is different than the online diagram I used to make my choice of trucks as I was picking up 16' building materials.

Joe M. on

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Scott I. on

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JUSTIN H. on

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We arrived to pick up our trailer around 9AM. Waited at the desk for about 5 minutes before anyone came up. Finally a woman came out of the back. I've never personally seen a service related employee that God awful rude - she looked right at us and said nothing - no acknowledgement that we had been standing there, no greeting of any kind, nothing. My employee that was with me said good morning to her and she didn't even bother to reply. I cannnot even imagine how someone like that could ever have a job dealing with people. We figured out her name was Monique(?) only because she answered a phone call (about as friendly as she was with us). In the meantime another gentleman came up and greeted us and got us all set with our pickup. He wasn't particularly friendly, but he did his job I guess. I must say, we have used uHaul for our business needs for years now and largely pull between the Plainfield and Alpine stores. Just based on my last couple pickups at Alpine it is safe to say that place has crashed and is burning big time in the customer service aspect. I think we will stick to Plainfield in the future (if available) or start looking to other sources. Most definitely will not be back to Alpine unless some major change occurs and would not send anyone I know to that store.

Matt O. on

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Brittany K. on

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Michelle G. on

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Eugene M. on

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JOANN G. on

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Chris and Cameron were exceptional - their word was good and they provided me with correct information and kept in touch with me regarding timing. They were good people to work with and good representatives of U Haul. I would give me experience with them a thumbs up!

Stanley G. on

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Great, helpful employees. Cheery even on a rainy day.

Kim E. on

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Gene was very thorough and polite, and helped me with a recommendation for a truck size.

Julie E. on

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Zachary L. on

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Excellent experience on both ends picking up and dropping off . Very friendly staff. 10/10

JOSEPH P. on

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Bob F. on

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Tell if the truck is running on a spare. I was concerned when warning lights came on.

Nick C. on

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andrew k. on

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Was charged for much more gas than I used. Very disappointed with the tone and attitude of the customer service at checkout when I was asked why I didnt take a picture of the the gas gauge. Would not rent from this UHUAL location again.

Denise S. on

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Kyle G. on

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Your staff was absolutely perfect from the initial pick up to the drop off. Lisa was very professional and helpful, and an asset to your company. I appreciate dealing with someone so professional and helpful.

Kevin G. on

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I think his name was Chris, but the guy behind the counter who helped me out at 9:15 on 7/9 was very helpful in trying to help me figure out some complications I had with my trailer hitch. I would very much recommend this location to my friends and family!

chantel s. on

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Bradley w. on

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GARY R. on

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Jordan S. on

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Did not do previous damage check with me... the 6x12 utility trailer i rented had a corroded rear passenger marker light connection and therefore didnt have lights... also had a nick in the wiring near the tongue of the trailer. I had to buy separate tow lights for my haul. Please go over your equipment before renting!

Brianna C. on

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Debra K. on

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Employees attitude kinda rude. Only person who was nice was the guy who helped me park the truck when I parked it in the wrong spot.

Marc M. on

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Thanks. Very good experience. Prompt and friendly service.

Christine R on

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The outside cover was ripped in a few places. The size available was not economical, but we made do.

MAHDI N. on

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I did drop off only.

Ronald S. on

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DAVID A. on

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service was fine. Would be helpful to show someone who has never driven a U-haul key considerations when driving.

Danyle S. on

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Equipment was not cleaned from previous customer. Rental agent and checkin staff lacking customer service skills. At check in two employees were talking about another location and being there later in the week, as well as problems with their cell phone instead of helping a very long line of customers.

Harvey A. on

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Tyler D. on

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Mike B. on

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bryan s. on

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Stood there and waited over 20min to drop the truck off while all the employees were talking on their cell phones

Ann Erin F on

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Prompt, courteous and as described

Hannah G. on

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Checking in with the app was great.

chris G. on

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Wish ya'll cared enough about the military enough for a discount. Truck drove great, especially up in the mountains.

Evette M. on

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Nothing everything was great

dianna p. on

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KALEB T. on

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Josh D. on

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Need more staff when I got there the lady had three moving trucks that needed to be moved plus three other customers that needed helped

eugene s. on

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Best U Haul truck i've used

Deirdre F. on

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Ryan was awesome! He was fast, efficient and was going it all. He checked in, got my truck ready, and was cleaning trucks.

Rob L. on

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The young woman who checked me in, both at pickup and drop off, was great...very personable, friendly, and helpful.

Emily J on

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Staf. Was helpful and responsive. I Boxes came clean and in good condition. Overall, I`m very happy with my experience!!!

Timothy D. on

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Janet C. on

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Nothing! Everyone was very kind to this old lady! Thank you!

james k. on

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JAMES b. on

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Scott W. on

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Kiley C. on

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The workers were very rude!!! Used a truck for 1 hour and went 17 miles and was charged $40!! This feels like false advertisement when they promote it for $19.99. Menards has truck rental for $25. And its really $25!! I will go there from now on.

Nathan P. on

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The cab had cigarette ash throughout it. I understood why when I returned the car and the employee checking me in was smoking the entire time.

BLUE GOOSE P. on

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ANTHONY P. on

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crystal f. on

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A little stand off ish as I didn't know where the front door was.

JOSH S. on

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Keith K. on

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Darlene B. on

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U-box was 4 days late with no good explanation.

james k. on

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Cindi C. on

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Jim W. on

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The previous rental was a smoker, have non smoking vans available.

Jeremy C. on

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Peter C. on

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Eric S. on

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No issue. Good experience.

SUSAN L. on

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Brian W. on

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Extradonary customer experience. Geuwine and helpful!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Charlie V. on

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TRACY P. on

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I needed a last min. truck stoped in and it was easy simple and no hassle.

Timothy L. on

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tammy h. on

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JASPER B. on

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Thought it was average service no one showed me the vehicle I rented had to search thru lot for the truck I rented other than that service was ok nothing spectacular truck was ok clean but musty. Over all was happy tho. Got most everything moved in one trip. Thanx Uhaul

JESSICA O. on

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Kyle E. on

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Brandon E. on

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Visor clip was broken on driver side, causing it to hang down while driving. Other than that and being short-staffed, experience was good.

Matt P. on

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Dakota L. on

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The representative that helped us with the rental was rude. He seemed annoyed and frustrated that we weren't purchasing the extra protection. When we dropped the rental back off, we tried making conversation with him and he seemed annoyed by it.

Brian W. on

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Staff was waiting for the truck, quickly took the mileage, checked the inside and out. Whole return process took less than 5 minutes including printing me a receipt. Excellent.

ROBERT E. on

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larry p. on

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amanda m. on

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JIM C. on

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Erin Z. on

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Carlos M. on

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Very quick and professional. Would return to this location and recommend.

SARAH T. on

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The people working were just not very friendly. The guy that I rented from bordered on rude, especially concerning paying extra for insurance. I declined, and he repeatedly told me I'd have to pay 45000 right away if anything happened to the truck. I heard him the first time, enough already.

Darin E. on

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kendra g. on

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Matt K. on

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mark b. on

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Daniel H. on

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Darlene B on

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Was not delivered on time, and no call to let me know they would be late. I had to call them

Douglas M. on

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The owner and driver were not only unhelpful but they accused me of lying about what the driver had told both my father and me. When I attempted to show the owner the recording of our call and the voicemail that was left at my home to prove my claim, he was uninterested. They gave us an incorrect shipment date later then when we needed it by and they did nothing to remedy this. It made us more stressed and lended itself to more work than was needed. I would not reccomend a ubox through uhaul again.

mark j. on

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Roger M. on

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MARY H. on

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Craig S. on

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Scott O. on

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attitude attitude! In today's world, it's all about how nice you can be to the customer. This is in no-way a friendly place.

Jose G. on

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JEFF D. on

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Nice people to work with and rentals are top notch.

Sylvia W. on

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The staff was very friendly and professional. The store was clean and organized. I do wish that the return bank was not blocked so that I could just unload my trailer under the canopy instead of having to back it into a parking spot, but my son with me and was able to easily back it into place for me.

JAMES H. on

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Jim M. on

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Jill F. on

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Kenneth K. on

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Just appreciate how smoothly this went. I was originally going to pick up from another location (3 miles away) but I received a phone call exactly when I was told when I ordered stating that they didn't have one but this location did. Great communication in your organization.

Waverly K. on

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Bret M. on

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Gary T on

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Mitch B. on

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JENNA S. on

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frank j. on

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Great experience. Great feature to call back within the hour for the reservation. Better than all competitors.

Jennifer B. on

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Truck was clean but mechanically not well maintained. The truck pulled significantly to the left, and the brakes didn't work until almost completely depressed, then they caught so hard the truck responded like you had just slammed the brakes.

Seth R. on

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Don O. on

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Big operation and 2 people working the counter. I was severed very quickly for my drop off

Travis S. on

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Additional people are needed for check out when multiple people are booked at the same time. Few damage marks on the truck that were not marked. Truck steering was very poor and nearly caused an accident. Fuel gauge recorded seems to be bumped up slightly before my use and after my use.

Thomas F. on

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JEFF D. on

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outstanding service

JASON D. on

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Anthony F. on

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leslie g. on

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You need more service personal to process vehicle pick ups; The key drop needs to be better explained because I, as well as other people were looking for a box and not a slot in the glass panel. Thanks so much the vehicle size was just right for the move (the move went well). Thanks and bye for now!

bill e. on

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Truck was ready and they had me in and on the road quickly.

Corey D. on

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Seemed pretty short staffed on Sunday. There was a long wait period in line with only two people working the branch.

christy b. on

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Brendan B. on

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David M. on

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Michael K. on

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NICHOLAS S. on

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I originally tried to rent from the 4000 Alpine location near York creek apartments and there was no evidence of it visible from Alpine it self. Maybe put up a sign or something better.

Margaret C. on

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Gary W. on

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SUMMER M. on

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BILL W. on

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Jon F. on

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More flexibility with trucks. Allow drop offs elsewhere

Cole J. on

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Speed up process

James M. on

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I would recommend this location to anyone who needs a U Haul to move...excellent service...easy in and out...and the employee I talked with was very helpful...thanks for making my daughter's move that much easier!

Terry W. on

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george t. on

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ken d. on

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Eric M. on

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Went to pick up my pick up, it had a flat tire, went inside told the service representative it was flat, they seemed stressed and mad and did not believe me and made it clear they were upset that they had to get up off their chair and check out a situation I had nothing to do with. So they ended up giving me a different pick up truck. Then once I returned the pick up I paid in cash everything was fine until i open my email and received TWO receipts stating my payments. One my actual payment in cash in store for the truck I used and second a charge to my credit card for the truck I never used that had a flat tire and was canceled. So I call customer service tell them that I have a receipt for a charge on my card that shouldn't be there and they tell me I have two wait 5 days to see what happens because they don't know. Even though I was told my card would not be charged.

Jerry k. on

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Everything was handled in a very friendly and efficient manner. no complaints whatsoever

Timothy N. on

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Please ensure you have the proper mileage recorded. I had a 10' truck that was recorded for 14118 mi on the odometer, when it really had 61898 mi. Luckily, I took a picture of the odometer before I left the parking lot and avoided a $15000 fee.

Mark J. on

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Robert F. on

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kristy c. on

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ANDREW F. on

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Everything was great.

Kevin C. on

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Nothing. You guys are fantastic! Great job!

Darrin s. on

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I asked for an appliance dolly. Brother was there and he heard me ask for an appliance dolly NOT utility. Things fall broken scratched wasn't happy. When I went back to the place that I got the U-Haul and the dolly the woman says I see here your request for appliance dolly.the difference seen. made a $7 difference okay and she said sorry for the inconvenience. This morning I get a note from the U-Haul place telling me an appliance dolly was never requested it wasn't in my order we're sorry we're not responsible. If you do go to them check them carefully papers equipment everything I trusted him I won't again!

brenda s. on

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Suzanne K. on

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I paid an extra amount of money to have UHaul hook up the car tow trailer and secure the car. The woman hooking it up at UHaul was very rude, and told me I'd have to backup the truck with trailer attached to get out of the parking lot. I I asked her to please get it headed in the right direction, as I didn't think I could make the turn I frequently drive a 40 foot class A RV and tow a car on a tow dolly, so I know how this works..Even the Gen Manager could not get it out of the lot the way it was aimed when they hooked it up. He ended up jack knifing the trailer and scooching it side ways on the tires to get it turned around . Then after the trailer was turned around and attached to the truck, she proceeded to attach the straps.When I stopped after driving for 10 minute to check the straps, the front right strap was off the wheel! Very bad. It had never been latched down!! I put it back on and then when we stopped for gas later, the left one was off. I had to take the car off the trailer, lay out the straps (they did not lay them out, just slipped them over the tires), drove the car back on and secured the tires properly with the straps.I got no instructions how to use anything, no instruction manual for the truck or dolly, no mention that there was a towing trailer indicator light on the dash and how to use that, nothing about the "manual" override transmission (which we discovered 3 states later)and NO explanation of anything. Also the truck did NOT have cruise control, which was very inconvenient for a cross country trip. I am very unhappy with this U-Haul at Alpine Ave,2345 Alpine Ave NW Walker, MI 49504. Also I specifically said I wanted to return it to Glenwood UHaul in Eugene OR and they booked it into another one.

kellen s. on

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Fix the trailer so it doesn't leak

NANCY H. on

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dave n. on

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Mildred V. on

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We wanted a 5x10 and they gave us a 5x8 enclosed trailer instead there was only one person inside that I could talk to and there were 3 other customers waiting. I didn't have time to talk to anyone.

james h. on

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Kathryn P. on

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I wish I could remember the younger gentleman's name who helped us, but he was excellent and so very helpful. I don't suggest improving a thing.

Brittany A. on

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John P. on

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CHERYL C. on

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Sandra F. on

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Great customer service.

AVA M. on

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Nothing everything was well done she handle everything so nicely with a sweet smile??

Paul A. on

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steve p. on

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Summer C. on

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Bcc: Date: Wed, 8 Mar 2017 21:06:15 -0700 Subject: Please no more emails! I am not Summer Cherry. I actually called your facility in Michigan when I got the first email. I talked to a young woman to let her know that you have the wrong email address. And I wanted to make sure that there wasn't anything going on that I should be concerned about. She was actually very rude and let me know that I was wasting her time. I asked her to remove my email address from the order, she insisted that someone had typed a letter wrong and it came to mine by mistake. But I keep getting emails from you. It's not good for me to have her receipt and a lot of her personal information. Please remove my email address from your contacts. And please tell your employees to treat customers and potential customers with respect. Sincerely, Frustrated in Utah

Micki M on

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Took 18 days to schedule delivery so I got hit with another month of rental.Staff doesn`t know what they are doing,not helpful,still getting the run around, tired of being lied to.

STEPHEN C. on

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You need more people at the counter. We we there several times during our move and there was only one person working. Which made longs waits for several people

pansy f. on

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DANIEL P. on

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There was damage on a dolly before I rented it, and when I brought it back, the workers and management, blamed me for the damage. Not very polite,

Megan S. on

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JANE F. on

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Picked up preordered van without difficulty. Returned van the same way .

Duncan H. on

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Daniel S. on

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cheryl b. on

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i would recomend to a friend ,but warn them about the fact i wanted safe move , and got safe move plus instead. it $10 difference,,and it's a sneaky tactic that just pisses me off ! called them ,,,,,nope cant do nothing. im only half done with my move,,,other half will be with someone else if i dont get my $10 back ! i only give ya one chance to clip me !

Jason T. on

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Drivers head light was pointing to the passenger side to the sky and passenger light was burnt out.

dave c. on

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Brittany K. on

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You guys were awesome! I really appreciated the calls and the follow up! The move went out a hitch! Thank you so much.

WILLIAM S. on

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VAN E. on

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Al M. on

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Kathleen B. on

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Double check mileage on vehicles. The last two digits were transposed for the odometer when I picked up the vehicle, which I didn't pick up on, resulting in confusion when I returned it because I only drive 15 miles and because of the recorded milage was charged for 68. THANKFULLY, your staff was wonderful and understanding, and acknowledged the numbers were incorrect, so charged me the correct amount.

Greg B. on

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MARK W. on

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I was 7 hours late in returning a unit that I had rented for one week. It was a cargo van that I paid almost $1,000 for it's use, with mileage. It would have been nice to waive the extra one day charge for being 7 hours late. Other than that, the Ford Transit van is an amazing vehicle. Good choice, U-Haul.

Dennis M. on

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The staff was very helpful..

Thomas W. on

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Equipment was ready as promised. I used online check in and I was in and out in 5 minutes. Returning equipment was a breeze. I have used the Alpine store many times and will continue to do so. I also buy my propane here. Great team.

Carl J. on

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I was hesitant to use U-Haul after a couple bad experiences. I made sure to verify the milage reading and arrive on time to avoid overcharging or losing my truck. Everything was good with this rental. The truck was ready, staff was helpful and no bad surprises. Walker @ Alpine has it together.

Kathryn V. on

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DAN C. on

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Great staff and very helpful

Sandra S. on

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Jamie Z. on

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PHILLIP S. on

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I appreciated Ryan and his staff's ability to fix the issue that came up with the trailer latch. I will recommend this location in the future. Thank you

David B. on

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Great service; thank you

TODD K. on

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Thomas F. on

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Randall F. on

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The store attendant had me pull around to the back of the building and when I exited my vehicle I slipped on the ice which possibly fractured my hand. The attendant helped me off the ground but did not offer to write an incident report. I am very disappointed that I was not able to pickup the trailer in front of the building where the parking lot was clear.

maurice s. on

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Bradley F. on

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Andrew E. on

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The gas gage was well under a half tank, then when we returned it the mileage didnt match what was on paper when we left. Lady at counter was extremely rude. Never had a problem until today with this location.

johnny w. on

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need to charge all vehicle over night. The truck I rented stopped on me twice, but over all I enjoyed the ride

Nate E. on

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Person manning the store was kind, knowledgeable, and helpful. Great experience!

Lisa B. on

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Very poor customer service. When I picked up my truck the lady at desk said to another employee can you go out and check to make sure it starts, because it does not always start. It started that time. I picked truck up on Friday night. Sat am, it did not start. I was a half a clock from the Uhaul location I got it from, I went there for help. Ryan the manager could not help, said not one was there with him (when I clearly saw an employee there - one that was behind the desk an hour later when I came in). He said for help I had to call the 1-800 #. I did so, they did not at first know how long it would be for them to get there to attempt to start truck. I asked Ryan if I could get another truck free since the one I paid for is not working, he said no. did not really try to help AT ALL. DID not seem to care AT ALL. Since I am a single mom of three and I had only a few people to help me move I could not waste time and I had to pay for another truck to load while we were waiting for the (already loaded) first truck to get fixed. The guy that came to fix truck said it was not battery problem but starter so I could not turn off the truck until I returned it. When I was done with it, I went to return it. Had a 40 min wait in line, while I was in line the two people behind the desk told the customer they were waiting on that "our manager screwed up"(the lady worker said) then the skinny guy worker said "Ryan ryan thank a lot!" Talking about his manager where all could hear. I was next up and the man behind desk (skinny white dude who obviously did not want to be at work from the way he was talking to the other person working the counter) looked at the line behind me and asked who just had a purchase. A lady who had just walked in he told to step up and he helped her. I said wow, he said I will get you next. BUT INSTEAD of helping me after he helped her, he put his coat and sunglasses on and just left. While I was still waiting. The lady behind desk then helped me, she was nice, however could not help me as far as me paying for two vehicles and for the gas and insurance on both. The staff were very unprofessional in many ways and the truck awful delayed us and no way to make it up to us. Very sad as i have used this location in past and had no problems but these workers were NOT doing a good job to say the least. Alpine Ave location in Grand Rapids

Melissa V. on

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I have an issue that it costs more to do a one way trip vs bringing the dolly back to the same location. I understand that a dolly doesn't accumulate miles. I just find it ridiculous that I had to pay $30 more to drop it off at a location closer to where I had to drop off the vehicle. I am not impressed.

Mark W. on

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Karl E. on

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Rebecca M. on

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We did not have our attention drawn to the damage specified on the contract that pre-dated our pick-up, even though it stated that we authorized it and were aware of the possibility of water damage. It would have been nice for the worker to tell us about this rather than just write it on the form for us to discover after the fact.

Brian V. on

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BRIAN V. on

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Marty R. on

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THOMAS J. on

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Keep up the good business

Alan C. on

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Ryan was great! The trailer was ready to go right at 8 am and was a no hassle experience.

John B. on

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midred v. on

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Sacramento M. on

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Mark M. on

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Very helpful and answered all my questions also

Deborah K. on

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We very pleased with the overall experience especially since we were able to get our equipment on such short notice.

JEFFREY D. on

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Very friendly and quick service

Kenneth Q. on

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emily w. on

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Devin W. on

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RYAN A. on

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I know I didn't reserve a 17' truck, but when I got there, there was a 17' available, but the lady didn't want to check it in. The guy next to her said he would, but she said no. She has very poor customer service skills.

Heather T. on

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The customer should always be right. I work for a very well known company and as a sales rep in this company, I believe we always should treat our customers the way we would want to be treated. Normally I don't write reviews but this bothered me so much I had to. When we arrived to get our truck, my husband was given the keys and not shown which truck it was. It was almost like finding a needle in a hay stack PLUS it was a blizzard out. Finally someone came out back and led us to the truck. We were getting ready to take our truck back and backed out of our apartment driveway to find that the truck would not move. It was stuck in wet snow, but nothing so bad to where it should get stuck. Tons of cars were driving through perfectly fine, small cars at that. I'm wondering if our truck had bad tires. We sat in our other car with our 2 small children as we waited for a long time to hear from road side assistance. I was told because it got stuck it was our fault so we had to pay for towing. When a truck is stuck in very little snow but all other cars are not, it should NOT be the customers fault. A very sweet woman named Jeanette from road side in Arizona got us connected with the local towing service and told us our fee would be waived for towing and they would extend our contact seeing as it was the middle of the night at this point. Jeanette was so sweet and made our very terrible night so much better. The next morning we arrived and were told the towing fee would not be waived. At this point I had decided we would never do business with u haul again. However, Ryan the general manager was kind and took action by helping us follow a complaint to road side assistance. I hope and pray our towing fee is waived so we can at least have somewhat of a good feeling about u haul. At this point I probably wouldn't recommend u haul. However, if this situation is made right, I might. This was our first time using u haul and could be our last. Let's hope this is taken care of so maybe we can visit again.

Marissa A. on

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They couldn't "find" the truck I had rented after drop off, and when I called to check on it they said they couldn't find it but would give me a call when they did. I never received a phone call only an invoice. The vehicle I used sounded like a moped engine and was extremely loud.

Timothy P. on

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Bryan D. on

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Nancy G. on

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There was only one person working the evening we picked up the trailer. The wait time was excruciatingly long and unacceptable. That is the only reason I am rating "poor". The person who was working was excellent, but she needed help.

THOMAS B. on

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Karen W. on

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ODESSA W. on

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scott l. on

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madeline d. on

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MICHAEL C. on

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OMAR T. on

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scott z. on

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I was not greeted with a hello or any acknowledgement upon entering the facility eventhough a woman was sitting in the first desk reception area. This was my first time using this facility and I was unclear as to the normal procedure there. When I was finally serviced by the owner operator everything went as expected, equipment was in good condition, price was as advertised, and very reasonable. Drop off was fast and efficient. To recommend this to another business associate would be a risk based on the greeting only.

michael c. on

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SHERRI W. on

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There were not only issues with this experience, but also with a previous rental at the same location. When picking up the truck yesterday, 11/25/2016, I was asked by the owner when I'd be returning the truck, he insisted that I have it back by 7pm since that's when they close. When I asked if I were to bring it back at 9pm (which was my requested time frame when booking the reservation online) if I'd be charged for another days rental, he said yes. When dropping the truck off, I expressed my displeasure of how it was handled, the lady working said it wasn't her fault because she wasn't the one who rented it and went on to say that the store is trying to pull away from 24 hour rentals and insuring people have them back by close. That is not only poor business and customer service, but also a disservice to customers who are paying for a full day (24hr rental) and only being able to use it for 10 hours. Not only will I never use U-haul in the future, I will also deter others from doing it as well. Especially the Alpine location. Both trucks had engine issues and when I said something about it both times I received the same answer, "that's weird, it just came out of the shop." Well apparently it needs to go back into the shop, or you may even want to find a new mechanic. I'm very, very displeased with this experience, as well as past experiences.

JANICE V. on

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Nothing is needed keep up the good work.

Steven C on

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Everyone was great!

Sandra D on

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I was very impressed how the drop off of the box and the pickup with my possessions in it were handled with care and great knowledge

Steven C on

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When you`re scheduling a move, being on-time is critical. UHaul staff were helpful and on-time. However, tracking the U-Boxes needs more detail like UPS or FedEx.

kristen e on

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Monique my driver was excelent.

kristen e on

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My driver Monique was terrific, I ended up needing a second u-box and she arranged it for me and schedualed it perfectly for my move. I can`t say enough praise for her.

Laret B on

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Staff is great - knowledgeable, helpful and friendly.

LARET B on

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Great staff - Professional and caring

cindy p on

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Would have been nice to have more hooks in the box.

stephanie l on

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Reps were super kind and helpful. They rocked!

Cindy S on

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Wish I could say the same for the destination store. They never contacted me to let me know when my boxes would be delivered. Driver called me 15 min before delivery. She was great, though.

Kate B on

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I had to call to remind the Alpine Ave office about scheduled delivery, but they called the driver, Kristine, who went out of her way to make sure I got my box that day.

Cindy S on

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The two women who came to deliver and pick up my u-boxes were fantastic! They were very helpful.

Robert F on

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LOVE THIS SERVICE! Easy, simple, and about $2000 less expensive than PODS. Plan to use it for as long as it`s around for!

Timothy P on

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Boxes dropped off 6.5 hours after scheduled time. The boxes are set to be delivered 3 days after the selected date. Customer Service needs communication tact and professionalism training.

John M on

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It was scheduled to be delivered on Wednesday and wasn`t delivered until Friday.

Erin C on

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If I had a question I had to call and would be redirected and I consistently got different answers to my questions. The customer representatives often seemed clueless. I wish I never used Uhaul.

Olivia M on

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I had to call about 6 times in order to get details about the dropoff time. Nobody knew anything about scheduling. Good thing I got a street occ. permit because the pick up was pushed by 2 days.

tom h on

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Last minute addition of $300 to the drop-off/pickup fee. Wrong city entered on order despite correct Zip. Called day before to correct and told of the $300 increase. Then late delivery to Virginia.

Aaron S on

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great service

Linda N on

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This is the second time using U-Box. We used 3 Boxes. Highly recommend to all who want a cost effective solution for all your moving needs, provided with friendly prompt excellent service!

Marshal A on

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The UBox was clean, but some were very hard to choose. The latches didn`t line up and the door didn`t close properly.

michelle b on

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The ladies were very helpful and answered all of my questions. The boxes were perfect for our move.

Gail P on

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Sandy, Alpine Store, was extremely helpful in getting box delivered in downtown area and selecting affordable moving helpers

Kim E on

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excellent service! Very very pleased!

Gail P on

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Nice to return unused boxes. The driver did not have any of the details regarding the type of property, parking arrangements or apartment complex security gate.

Lisabet G on

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Sandy did an awesome job. Kept me informed of delivery time. Stayed in Kalamazoo to allow box to be loaded. Second time using u- box and would definitely recommend.

alison k on

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I will never use Uhual again. Run around time and time again. I was given the wrong information, the wrong phone numbers and your call center is poorly trained. Never again, will I use Uhaul.

Eric B on

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Sandy and the staff at Alpine Uhaul were friendly and helpful. I will be recommending them to anyone who needs moving and storage services!

Elizabeth B on

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Staff helpful and efficient.

Timothy G on

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Great, cheaper option than most other shipping based moving options.

Keith C on

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sandy was very helpful

Kurtis S on

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The entire process is poorly defined by Uhaul. Delivery and storage charges are higher than Podz. But I cannot say enough about the location staff and the help they provided to me. Give them a raise!

Keith C on

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only issue was nailing down a pickup date

Anna C on

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Difficulty communicating changes between call center and physical location

Krishna C on

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Bad customer service, I wish there is a direct communication channel between the folks at store. Visited 3 times for a U-Box pickup as per phone rep and the guys @ Store has no clue !!

Mallory K on

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Everything was great.

Amy N on

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Thank you for all of your help!!!

Reid M on

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We had very serious issues with the initial pick-up of the box in New Hampshire. Overall, it was a huge time sink and extremely frustrating experience.

Katherine M on

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I hate moving, but with Uhaul, I had a great experience every step of the way. The employees were nice and accomadating. Uhaul took good care of my belongings. I appreciate all that you did.

CAROLYN E on

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The 2 gentlemen were very careful and followed my instructions on placing the boxes in the right place. Thank you for your service.

JANET L on

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The system for using U-Box is very confusing. The staff are not sure how to help you if you have issues and this causes me to not recommend the service.

BRITTANY F on

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We had no problems. Everyone was on time and friendly.

ANDY D on

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kim did a great job and very helpful

JAMES M on

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our contract was NOT honored, and there has been nothing but trouble getting our goods delivered to our house. we will never use UBoxes again, and will never recommend them to anyone

JUSTIN N on

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The staff at the Alpine U-Haul was extremely helpful. We researched other companies and U-Haul had the best price and the most locations. We are very happy with U-haul and the U-box.

KATHLEEN S on

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Kim was so helpful.Always called to let me know what was happening. She picked up the boxes and said to give them 12 days to reach the new destination. I got notified 2 days later they`d arrived!

LISA W on

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Difficult to track boxes and would pay for more specific delivery dates earlier in the process.

KATHLEEN S on

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Very pleased with the initial delivery and cleanliness. Can`t wait to have it delivered to my new home / state!

STEVEN H on

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We were very pleased with our U-Box rental at the Walker, Michigan location very helpful staff.

MICHELE N on

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Very helpful in our move to Holland Mi. We would recommend a u box for anyone moving and doesn`t want to drive a uhaul truck. A little pricey but worth the convience

MORGAN E on

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Good service, fast, and nice staff.

RAELENE O on

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This is the second time we have used Ubox and it worked very well both times. Thank you !

LISA S on

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Kim transformed an earlier experience with a different UHaul location in Grand Rapids, and made it very positive with her personal experience and cheerful, prompt and communicative professionalism.

ERIC B on

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I visited the originating store to pay the balance of my account and found that only the originator of the contract Kim could access the account to accept payment.

KIMBERLY M on

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Kimberly Williams should receive a raise!!!! She is absolutely, without a doubt, the face of U-Haul U-Boxes - she is terrific!!! You should be very proud that she represents your company so well!!!!

JENNIFER E on

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both facilities were very friendly and helpful

SUZANNE V on

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Physically closing doors was difficult. Doors were out of alignment. Metal securing latch was hard to close didn`t lay flat. This limited what locks could fit through the remaining opening.

ARTIT J on

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Kim was great!

JEN J on

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Kim was great to work with, she did everything she could to help. Slightly disappoint the lack of flexibility, as she is the only one that can drive, unlike going with Pods.

BILL P on

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great

NICK M on

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when i went in on the weekends they staff was not knowledgeable at all. they did not know anything that could help me. Despite this, it was a very painless procedure and i would use it again

CHASITY L on

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Excellent service, drivers went above and beyond to assist us with our move. Pods were delivered on time arrived early to their destination more than a 1000 miles away.

JEFFREY V on

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U-haul did not deliver on time, my wife and I got stranded without our stuff for a week.

MEGAN G on

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Basically clean, but after transportation the lock was broken off.The service was absolutely atrocious.Trying to call the location itself to communicate is near impossible.

WILLIAM R on

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Kim was extremely helpful and friendly.

ROSALIEA C on

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I am only half-way thru my move. I will comment when all my boxes are delivered to the final destination.

JAMES V on

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the driver Kim was very helpful and easy to work with

BRETT G on

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WOW! Our stuff was in excellent shape! http://www.majestic-media.com/tract_kjv.htm

ROBERT M on

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Rec`d email on 10th day. Supposed to take 11 from initial pick up to drop off in MI. email stated would hear from MI store in 24 hrs. It took 32 hours. Drop off was still 3 days after that.

DEBORA W on

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The staff at both ends of my move were WONDERFUL. I was quite impressed that there were women in charge of the u boxes at both ends. Good job Uhaul!

PAUL B on

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Everyone at the facility went out of their way to be helpful

ANDREW B on

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.

SHANNA M on

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Kim was very helpful and flexible. She delivered and picked up as fast as possible to accommodate our schedule. Much better than the U-haul on York St. in Denver, CO. Thanks Kim!

MARCELLA D on

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Overall reservation very arduous. Too many reps didn`t have complete info about my reservation, couldn`t track my box, put me on hold for long periods. Box delivered and picked up later than scheduled

MARY N on

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The service was great and the staff was very helpful. I would gladly recommend U-Haul.

SUSAN A on

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Your delivery person, Kim Williams is a GEM !!. She`s the link between your customers U-Haul, and is a very valuable asset.

LARET B on

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Uhaul`s best employee!!!!!

SUE S on

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Kim was very helpful in working to get payment from my husband`s employer and getting the boxes picked up a day early.

JENNIFER H on

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It worked wonderfully during my renovation which was delayed by some medical issues. Unfortunately the city received a complaint and I had to have it picked up earlier than I expected.

LINDA N on

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We would definitely use your service again. Thank you.

PEGGE S on

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Thanks for addressing my question quickly. Hope you have great holidays!

PEGGE S on

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I am still waiting for a response to questions about my account info that I expressed via email. All other experiences were more than satisfactory. Thank you, Pegge

NANCY D on

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Kimberly was fantastic. She contacted me ahead of time to arrange drop-off and pick up. She was friendly, professional, and very capable. You have a winner in Kim!

LARRY Y on

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Friendly service

LEORA T on

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The woman who delivered my unit not only explained how it would be handled, but was expert in placing the box exactly in the best position for us to load it.

ANN F on

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The lady that brought and picked up the boxes was friendly, helpful, and accessible. She even gave us her cell phone number, and called when she was about to come get the boxes.

JENNIFER H on

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There were several problems with the computer not accepting credit card information but that was finally resolved on the forth try.

JOHN B on

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Great.

DENISE S on

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Staff has been very delightful. thank you, thank you. appreciate everything that has been done. Dee Sharp

BEN V on

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Overall a good experience on delivery and initial pick-up, but delivery to the final location is not prompt. This part of the process needs drastic improvement.

DIANE G on

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I am a regular customer, I have nothing but good things to say about Uhaul. Sincerely, Diane Gill

BREN N on

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Kim was very friendly and helpful. I`d recommend U Haul to anyone! You guys are quick!

LARRY Y on

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Havent had uhaul pick it up yet but so far excellent service. Ordered thursday for a sunday drop off. Pickup scheduled for monday.

ALISHA F on

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The driver so very friendly and helpful. The price is a little steep but my overall experience was good

LAURA A on

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The staff at the Plainfield and Alpine offices Kathy, Kim, and Al were amazing. They were amazingly supportive with what was a very difficult move. Incredible people!

RUSSELL L on

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Everyone has to get on the same page!!

LAURA W on

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Kim was Fantastically professional, and went out of her way to make sure my experience was as good as it could be. THANKS

JANET D on

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It cost almost 300.00 more than what was discused.

JAMES H on

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Po

MERVIN S on

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The staff on both ends of the moving experince was extreemly helpful, understanding and accomidating as i had little time to plan for the move across multiple states.

SARA B on

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Staff was very friendly and communicated very well.

SHARON M on

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Level of service was very good. Staff was very helpful and flexible.

TYLER K on

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Kim the manager at the Grand Rapids, Michigan store needs a raise. This lady was great. Totally trustworthy, attentive to detail, available, you name it... Great

RAYMOND C on

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excellent

CATHERINE H on

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Great, efficient, friendly service at a good price. If prices could be a bit lower, that would be great!

CATHERINE H on

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Great, fast, efficent.

PETER B on

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A very good experience

SCOTT N on

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Service was great and I had a good experience