U-Haul at Beltline

1478 reviews

2002 Beltline Rd   Decatur, AL 35601
(Across the street from the mall)

(256) 350-6911

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(256) 350-6911

2002 Beltline Rd
Decatur, AL 35601

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Friendly, Fast ...

Beverly V. 
Rating:
5.0

The truck was smoke filled smell, but ran like a champ.

Marty S. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
4.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

renting was so simple and speedy quick! I had just a few hours to move alot of stuff and this location was extremely important. There is also a storage unit and gas station within walking distance! Perfect!

stephanie T. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Takeisha C. 
Rating:
5.0

Customer did not leave a comment.

Sara R. 
Rating:
5.0

Great service. Fast. Ready for me. Clean and organized. Great experience

Karl B. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Heather N. 
Rating:
3.0

Everything at the pick-up location was fine.

Sophia L. 
Rating:
2.0

Customer did not leave a comment.

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

Clay was awesome, he was very knowledgeable and very helpful. The whole staff I came in contact with was friendly and respectful. Definitely will be recommending this facility to anyone.

karyn m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olandress H. 
Rating:
5.0

Customer did not leave a comment.

terry b.  |  Overall Experience 
Rating:
3.0

Trucks are gas hogs.

SPARLAN O. 
Rating:
4.0

Customer did not leave a comment.

Leonard K. 
Rating:
5.0

Customer did not leave a comment.

Larry J. 
Rating:
2.0

I was charged for safe tow when I said I didn't want it but yet they still charged me and I've used this uhaul place several times and I don't think I will be back because I was charged when I said I did not want it.

Joleen W. 
Rating:
5.0

Everything was great!

Charles A. 
Rating:
5.0

I have gone to this U-Haul store several times to rent equipment. every time the salesperson was very courteous and very knowledgeable about what I needed for transporting. The equipment was very clean and well-maintained and I had no problems with the trucks and trailers. When it comes to U-Haul this store is my go-to.

Wiley F. 
Rating:
2.0

Your Halloween morning employee could be much less condescending, less of a ‘know it all', and more accommodating to customers. It's unfortunate, but I will not be back to this location.

Richard V. 
Rating:
2.0

Pay closer attention to the details. Close out invoice tried to charge me for an additional 100 miles of usage. @40 cents a mile that is a significant mistake at the consumers expense. I am glad I caught it and thankful the close out invoice was adjusted.

JOHN C. 
Rating:
5.0

The gentleman, Damien was very nice & went above being professional. Big difference then my experience the day before in Hartselle Al.

Donald S. 
Rating:
1.0

I paid for insurance and one wheel got stuck in the mud in my yard due to heavy rain. I was told to call roadside and it should be taken care of. I did call them and was told that it wasn't covered so I had to pay out of pick for a pull out to a wrecker service for a tow truck.

Carolyn S. 
Rating:
5.0

He was nice even though my boyfriend was kind of an A-Hole. Thank you, I appreciate your courtesy, and I hope you have friendly customers only.

Cara C. 
Rating:
5.0

He was the best and went above and beyond!!!!!

Tiffany C. 
Rating:
5.0

Customer did not leave a comment.

Betty D. 
Rating:
3.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Excellent service. Quick and friendly.

Michael S. 
Rating:
5.0

Employee was very helpful. Great customer service.

Tony P. 
Rating:
5.0

Moved from Pa. to Alabama...The customer service was excellent....seemed they went out of their way to accommodate my needs...the location was easy to access ...and they let me unhook my Ubox to go get fuel at end of trip as it was safer to maneuver at gas station...return was easy and quick..HAPPY !

Michael B. 
Rating:
5.0

Customer did not leave a comment.

YOLANDIA R. 
Rating:
5.0

It may be buried in the fine print, but I was later than expected picking up the truck (on a 24/7 reservation) and my reservation expired because I was a few hours late. Other than that adding 15-20 minutes to pickup process, it went ok. Truck was good and check in was pretty smooth

Jeffery Y. 
Rating:
3.0

Check in and out employee was a jerk. Didn't smoke one time. No thank u for your business. No nothing. I will definitely use a different U-Haul location next time. Your employees reflect on your company and he is doing nothing to help. The truck and experience and customer service over the phone was very good

Sarah H. 
Rating:
2.0

While I was there a customer seemed to be rude to the employee. The employee would not quit talking and escalated the confrontation to the point that violence was threatened. The customer started to walk away a couple of times but the employee kept talking. This is the only reason for the low score on the location.

Randall R. 
Rating:
5.0

Customer did not leave a comment.

LARON P. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Doug E. 
Rating:
5.0

The guy working need some help.

SHANNON S. 
Rating:
4.0

Customer did not leave a comment.

GARY S. 
Rating:
3.0

The Customer Service rep was very rude to begin with on the phone when I made the reservation. He was working with another customer who was in the store at the same time. He answered my questions in a very condescending manner. I dont rent trucks much so I asked lots of questions. He demanded that I take a pic of my license and send to help electronically. When I explained to him that I might have trouble doing that he said it was required. I asked if I could just give him my license when I arrived in person he said I needed to send electronically. When I arrived in person I had forgotten my face mask in my vehicle. He immediately scolded me for not having it on. I made a joking comment about the masks and he said it was the law and I would have to have it on to come in the store. I put the mask on and then he proceeded to tell me that I needed to put it on correctly. I was getting a little pissed with the way he was preaching to me about the mask etc. I asked him not to lecture me and said to him that I needed not need a sermon. This really pissed him off. He was very hostile to me and I did not appreciate the way he spoke to me and treated me. When I brought the truck back he was again very rude and told me to wait outside. As I waited another employee came in and I asked him to help me and explained that his co worker was hard to deal with. He completely everything for me in seconds. The first persons last name was Williams and I think J T was his name. I will probably not use your service again and would appreciate if this man's superior would contact me for further comment.

glenn W. 
Rating:
5.0

Above and beyond customer service will be back and will refer for hitch work

Richard H. 
Rating:
5.0

The clerk was extremely helpful and friendly.

Desiree K. 
Rating:
5.0

JT elevated the business of renting a trailer; he was efficient, good communicator, and - although they were busy, he promised to send me a text later in the day regarding a one-way quote. And, he kept his promise. JT also made the return smooth as possible.

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

The issue was taken care of right away...the 1800 tech was friendly and informed...took care of the issue and follwed up

DOUGLAS E. 
Rating:
5.0

Nothing everything was great!

Quentin C. 
Rating:
5.0

Customer did not leave a comment.

blake C.  |  First Impressions 
Rating:
5.0

Tolly & the manager were kind courteous & professional. The entire experience was simple and problem free. Thank you, i will be back when needed.

CHARLOTTE O. 
Rating:
4.0

Customer did not leave a comment.

Tonya H. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

One location referred me to another location because they were short staffed and couldn't handle our need. The second location was top notch. Mr. Reed was helpful, kind, and courteous. He took care of our wiring, rental, and other needs while still helping other customers. He did a great job.

Ralph B. 
Rating:
5.0

Customer did not leave a comment.

Lynn H. 
Rating:
5.0

This team went above and beyond to help my family in a rushed emotional time. I appreciate everything they did in helping us get all of my family’s items moved and then stored. Thank you.

Vickie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

Edgar G. 
Rating:
5.0

Customer did not leave a comment.

benjamin A. 
Rating:
4.0

The trailer was old and worn. They're were a couple of small holes in the the floor near the front where pop rivets should have been. Also between the speeds of 45-55 the trailer would shake and vibrate, shaking the tow vehicle as well. This was not noticed until late in the afternoon once we were out of town and the store was closed and could not reach anyone at the U-Haul number other than the recording.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Aaron W. 
Rating:
5.0

Customer did not leave a comment.

Jaymie P. 
Rating:
5.0

Customer did not leave a comment.

Edgar G. 
Rating:
5.0

Returning the truck was a very simple, streamlined process.

Dale H. 
Rating:
5.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

Customer did not leave a comment.

KERRI M. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA S. 
Rating:
5.0

Customer did not leave a comment.

Sheila M. 
Rating:
5.0

Customer did not leave a comment.

Edgar G. 
Rating:
5.0

My truck rental taken care of very quickly so I could get in and out and on my wag. Clay was very professional and friendly. This is my U-Haul location of choice. Always there when I need them.

Vonda W. 
Rating:
5.0

Customer did not leave a comment.

pamela J. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Nothing, the store associate finished up with another customer and came to do my return processing.

Aaron H. 
Rating:
4.0

Customer did not leave a comment.

Kanilla K. 
Rating:
5.0

Clay reed who helped me was amazing. He was able to check me in and get me out fast. I have to rent again twice next weekend. A car hauler to Florida and bring a 4x8 back to Alabama. I had originally wanted a 5x8 when i made reservation. Today when i dropped off my equipment he said he could change it for me and did it in a matter of seconds!

James C. 
Rating:
5.0

very good

bertran c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrian R. 
Rating:
4.0

Make sure you don't over charge. Improve on the online service so that it makes sense. I waited in the office from 8:50.am... to 12 to get a pick up that was suppose to be a 9 o'clock pock up n then i was over charhed.. for one pick up ...

LESLEY S. 
Rating:
5.0

This UHaul location maintains their equipment well. And, they get you in and out quickly.

David B. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Appreciated the excellent customer service from Clay Reed

BRETT M. 
Rating:
4.0

Customer did not leave a comment.

vernard F. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

The guy that works there is great.

Tara T. 
Rating:
5.0

Nothing the guy that was working there was awesome

Mitchell C. 
Rating:
5.0

Customer did not leave a comment.

kaishia B. 
Rating:
2.0

My reservation could not be found

Jessie C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Justin S. 
Rating:
4.0

Customer did not leave a comment.

Kristi G. 
Rating:
5.0

Customer did not leave a comment.

Shawn D. 
Rating:
5.0

Gentlemen was there to unhook the trailer as we pulled into the parking lot. Receipt for drop off came via email immediately.

lucy E. 
Rating:
4.0

You all did Great job and made things so easy for me!!! Thank you

Donna E. 
Rating:
5.0

Customer did not leave a comment.

Patricia K. 
Rating:
5.0

Customer did not leave a comment.

Bruce P. 
Rating:
3.0

After checking the lights before pull off in entrusted the agent when he said the lights were working on the tow dolly. 100 or so miles into my journey i was pulled over by the state trooper for the light being out on the trailer. He let me go with a warning because it's rental equipment. 2 hours later into my drive I was pulled over again for the same issue. This is completely unacceptable ??

Marquell S. 
Rating:
5.0

Good job nice service

Angel A. 
Rating:
5.0

Customer did not leave a comment.

Norman E. 
Rating:
5.0

Wonderful service

tiffany m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany m.  |  First Impressions 
Rating:
5.0

Great experience

Brad T.  |  First Impressions 
Rating:
4.0

We were treated well...folks were friendly.

Oliver T.  |  Overall Experience 
Rating:
4.0

Even though I loaded heavy in front, the trailer still rode low in the back. However, it did not cause any problem on the trip. Thank you, Oliver Thomson

Oliver T.  |  First Impressions 
Rating:
5.0

Clay Patrick and JT were all super kind and helpful to me in my moving transition from out of state- Nicest people!

Catherine B.  |  First Impressions 
Rating:
4.0

Would have been excellent but my reservation was not ready for me at my scheduled time.

Steven H.  |  Overall Experience 
Rating:
5.0

very happy

jack p.  |  Overall Experience 
Rating:
4.0

The best I have dealt with

Michael M.  |  Overall Experience 
Rating:
5.0

Clay was extremely helpful. He deserves a raise.

matthew s.  |  Overall Experience 
Rating:
5.0

Excenlent staff. Clay and Joshua were very helpful! They solved all the inconveniences I had in a very handy way even though it wasn't their fault. Thank you so much for that!! You guys are awesome!!

JOHANA R.  |  Overall Experience 
Rating:
4.0

Clay did a great job!!! Thanks.

SUZANNE M.  |  Overall Experience 
No reviews have been submitted for this location.

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