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Elijah H.Customer Reviews for U-Haul at Citrus Bowl
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only thing wrong with this U-Haul truck was that there was no dolly to use….
Julio O.The van I rented had the check engine light on and the tire pressure of the back right tire was low, but I had no issues with it. Employees were very helpful. Overall very good experience.
Amy W.Nothing
bobby G.I rented a trailer and a truck, but at the homestead location they put the drop off in two different directions, something nonsense. The Orlando staff was very helpful and made the change so I didn't have to drive to two different places.
LUIS L.Gary is always so professional and quick to get me on the road. I actually enjoy renting his equipment because I know something will be available when I need it and I can get on my way fast, easy and pain free. Gina
Gina M.The only thing I would say is for trucks to be cleared prior to opening. I know it's a small lot but customers shouldn't be waiting for trucks to be moved to receive their rentals.
Kyle T.Everything went well,, the only issue was there was no a full tank off gas to trave from orlando to Jacksonville ,,so I had to fill up tha tank, and so far no reembersmet,
Israel C.Dollys
OSCAR T.The truck did not come with a ramp which made it very difficult to move my things, things got broken in the process of trying to lift on truck without ramp there was no dolly even if I wanted to use one there was no covers even if I wanted to use it was horrible experience didn't realize there was no ramp until I started moving things to the truck and realized no ramp. The truck was zip tied shut for what ever reason it was just crazy the people I had purchased furniture from was like that was strange looking at me like I may have stole the uhaul it was crazy.
Lakisha B.Jose and the folks were courteous, professional, and friendly. Vehicle was done sooner than originally told. Walk me thru the operations.
Paul K.Gary was awesome... he was kind and welcoming and got me in and out quickly!
Shatoya S.Fast service! In and out less than 10 minutes.
DANIELLE B.Every staff member was nice kind professional courtesy was given to me and every customer that came in the business
CLARENCE R.Great customer service from owner and associate
Kelvin M.When we got I to the vehicle it smelled like marijuana and air freshener. It made my wife and I nauseous but he had no choice but to use the truck to move our belongings because we were on a time crunch.
Lucille T.Everything was on point, clean truck. Fast check in and awesome customer service
Maria N.You guys are doing a great job 👍, thanks.
Timothy H.It's not y'all it's us
Nathaniel C.N/a
lydia G.The customer service was amazing
ANGIE R.Truck was dirty on the outside windshield had roaches on the inside of the truck
JAMES O.Accommodating the whole way
David Y.Gary was amazing he was professional helpful on time he Knew alot he was friendly and I would rate him 10 for being amazing you guys are lucky to have such an amazing employee
Jose Efrain P.It's sucks 😞 over charged for moving from 3035 Long Street to storage on kirkman and Raleigh and it like wow money hungry
Batista C.Friendly staff! One of the tire strap ratchet handles was slightly bent, but it was functional.
Steven M.Great customer service. Very helpful
Anthony P.Gary is the best! It's our preferred location and he always helps us when Traffic has decided to screw things up We are NOT a fan of your traffic division and I'd it weren't for Gary we would switch to Enterprise
CHARLENE A.Sales person was quick and made sure I got what I needed
April A.Did not review uhual with me like previous reservations
Christina L.The entire staff really made this rental experience wonderful! Such friendly helpful faces. Will be back for another rental soon when we finish our move! Thank you so much for such a simple and pleasant experience.
Tyler W.I was a reservation and when go to the store my reservation was incomplete. You system for reservation is horrible. I can't pay before my reservation and when will go to the store is incomplete. This is not trustworthy.
Mariam C.Service was amazing and fast. This will be my go to site going forth.
Gustavo D.Lower the gate on the pickups😒
Marini S.Friendly and professional staff. Quick service too. Gary was attentive along with his staff.
gary H.Excellent service
SHARON S.The customer service team was great. I will rent again
Amber R.Perfect
Kathy K.Gas tank was filled to the level of when it was picked up and was charged $7 for fuel on top of the gas station. The staff member who waited on us took the keys, went outside, played with the radio and claimed it wasn't filled to the level it was picked up at. Instead of being inviting and taking the charge off, the employee blew us off. Do not recommend this location.
Jake C.All the trucks were parked nicely and the drop box was easy to locate. A clear spot was open to park my truck which made things very easy.
Juan P.Fix your equipment
randy S.These guys were personable and professional
Xavier B.Rough neighborhood at night!
JUAN W.Gary is the best!
jennie M.Spanish lady was very rude and very unprofessional
JAMES L.