Customer Reviews for U-Haul at Citrus Bowl

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Citrus Bowl

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DIMITRI E. on

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Place have always been great

Jeremy W. on

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Kendy A. on

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George M. on

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Appreciate Uhaul customer service agents attentiveness and professionalism! Thank you George H McCollum III

Betty W. on

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SETH C. on

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Wyndall was the best customer rep I've ever met at U-haul. Took care of our pick up and drop off. U-haul needs more people like him.

Grejia K. on

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Ronald H. on

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Karl R. on

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Great service

iphalante P. on

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Very friendly

Jean T. on

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Nice customer

sabrina W. on

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Anthony W. on

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MICHAEL B. on

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Erik M. on

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larry S. on

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I thought the whole deal was shady. We needed a small van to move a couple of light love seats. We didn't make a reservation so had to choose from available larger truck. That's fine. But, from the ad of "$29.95" on the wall, we walked out the door with a bill of nearly $80. I agreed under the circumstances so we could move the furniture. We had less than 1/4 tank of gas as we headed out on the interstate. We brought the truck back early. They told me my bill was $130! Seems they charged me mileage + gas (they didn't tell me I had to fill up), then tried to charge me an "inconvenience fee" for bringing the truck back with less than 1/4 tank!. I finally refused and told them I would challenge the charge on my AMEX. They relented and charged the original $80. I shouldn't have to fight. I hated this experience and would not rent from or recommend UHaul again.

michael C. on

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Service was quick!!!!

Mellisa W. on

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Betty M. on

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Nothing good to say

Rebecca B. on

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The vehicle had 3 tires that were low on air with the alert being on for it. The air compressor at the location did not work according to the employee and recommended me to find a gas station and fill the tires myself.

Eduardo H. on

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Vilier N. on

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james C. on

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the attendant was fabulous and is a great deal of why the experience was so special thank you

Mary E. on

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Hector D. on

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David K. on

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Cedric D. on

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Everything went smoothly on pickup and drop off. Was able to get my task done quickly. The trailer was in perfect working condition.

Michelle T. on

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My first time renting a pick-up for in town use and I almost rented from Home Depot. Glad I didn’t. Great experience. The staff at that location were super nice and helpful.

Michael K. on

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Need more help

Anthony M. on

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The indian gentleman that was there when i initally picked up the truck was extremely rude not friendly didnt go over anything with the truch no walk thru he pretty much could care less i thought that was a little upsetting

Anthony P. on

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nothing it was good

christine D. on

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Never anyone inside to greet the customer. When they do come to help you. They talking to each other instead of the customer. Hospitality is horrible. Needs lots of training..

Michael B. on

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Luisito N. on

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Alexis A. on

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The dolly that I added to my rental was not put on the truck and the trunk door still had the zip lock on it. I didn't notice this until I reached my storage unit. I had to cut the zip lock myself. Luckily, my storage facility had my carts for me to get my items into the truck. However, I had to drive back to the uhaul location to get the dolly so that I could comfortable remove the items from the truck when I got home.

George C. on

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I can never get a call into the store. That's ok. I learned customer service knows the answers too. Fine great customer service reps. I like every location I have done business with here in Orlando and Kissimmee. Just super people.

Roderick H. on

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marvin A. on

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Glen Z. on

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sean E. on

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Ok location in a terrible neighborhood.

Fritz D. on

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The team at U-Haul was tremendously helpful in supporting my truck rental needs.

roberto S. on

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Nada. Todo fue excelente. Gracias por existir

Maribeth R. on

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I was very disappointed that my drop off location was changed to one further away from where I moved and when I dropped it off I was charged for the extra mileage! Insaine!!!!

avantika P. on

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Anyelo A. on

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Brian F. on

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When returning trailer my SUV was being guided in by attendant who did not alert me I was to close to a parked trailer as he was on his phone, Dana mage to my number was severe, not happy

Michael L. on

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BRIAN G. on

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Great job

Bilan W. on

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jean D. on

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Mara P. on

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Jeff M. on

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Super nice. Very efficient !! Top notch operation!! Love uhaul!!

JESUS NORMAN P. on

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edward Y. on

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OIL LIGHT ON CHECK ENGINE LIGHT ON

Emanuel S. on

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The lot attendant was very friendly and was great with customers service

Rachelle P. on

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Daniel was very helpful and professional.

djuan I. on

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parveen R. on

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For all your needs I would definitely reccommend Daniel Ramcharitar. At the last minute he was able to get the Uhaul ready and in time for when I got there. This really made my move easier and quicker. He was very polite and understanding. He explained everything I needed to know about returns and safety. I would for sure come back to this location and work with Daniel.

Denia M. on

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George C. on

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I wish to complain. I have never had bad experience. I wish to be like other customers. Just have a bad or negative experience. Just one.

Juan R. on

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kelly W. on

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Thank you!

Archange M. on

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Scott F. on

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This was a one way trip. The drop-off was seamless. Great customer service. I was checked out within 5 minutes. Thank you.

Sarah G. on

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Sandro M. on

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Faye M. on

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Marcy M. on

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Lee M. on

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Quickest return ever!

WADLEY S. on

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Take than good like me

javed N. on

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Mr. Avi did a fantastic job and gave us the best rates possible

WILLIE P. on

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Jerome W. on

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Mori B. on

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The staff were very friendly and engaging.

Katrina J. on

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parveen R. on

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Although I did not have a great experience on the phone prior to going into this location, Daniel Ramcharitar made everything 100 times better than expected. Being frustrated with how disorganized the prior person left me Daniel quickly and calmly worked with me to get my needs accomplished. Not only was he very professional but he was also kind and understanding. These are the types of employees every company should have. Daniel went above and beyond to make sure I knew everything there was to know about the usage of the U-Haul including the drop off. I was in and out in time to get my shipment and return the U-Haul before the other location closed. People like Daniel are who make a company successful. Thank you again for everything! I definitely will be coming back to this location.

Daniel H. on

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Kevin D. on

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Had a hard time finding drop off box for Keys. Been walking around for 10 minutes looking for an orange box. Turned out it was in a blck garage door

alan K. on

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I’m sorry I don’t remember the name of the associate that helped me but they were awesome great to work with friendly enjoyable easy

first hatian C. on

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Diane R. on

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Javi at the desk was awesome. He was professional yet friendly. Made pick up and drop off a pleasant experience.

William A. on

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Surprisingly, even though this location was not my first choice, I was very pleased with the service and ease off access.

Erika B. on

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Never used the equipment so it remained in Decatur, AL.

Jordan T. on

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Jennifer F. on

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Celisa P. on

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Christopher C. on

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Bob M. on

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michael L. on

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Timothy M. on

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Zakary S. on

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For me everything is fine, except for customer packing.

donald W. on

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Valerie L. on

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The staff was friendly and very helpful. The 26’ truck was in perfect condition. Will definitely use this place again and recommend to my friends.

Ed H. on

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One third key employee opening the store for several waiting customers. No Manager. People sleeping behind store. Very dirty outside, strewn with trash.

LIMARIE V. on

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Alex D. on

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ALAN N. on

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Lydia W. on

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I ordered an open ramp trailer at a particular location, only to get a call later that it wasn’t available at that preferred location. When I showed up, the power was out so he couldn’t book it. No other place around could help me. It was a nightmare.

Reynaldo A. on

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Excellent service.

Phanes D. on

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Customer did not leave a comment.