Customer Reviews for U-Haul at Citrus Bowl

2,944 reviews

840 S Orange Blossom Trl   Orlando, FL 32805
(Two miles from downtown on the corner of Gore st and OBT)

(407) 422-7350

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 422-7350

840 S Orange Blossom Trl
Orlando, FL 32805
(Two miles from downtown on the corner of Gore st and OBT)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Need operational customer bathroom!

BILLY P. 
Rating:
5.0

No comments at this time

QUBIE M. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
3.0

Customer did not leave a comment.

BEVERLY R. 
Rating:
5.0

Nothing, the service,and helpful staff where awesome.. would definitely recommend to everyone…

JULIO JUNIOR S. 
Rating:
5.0

The whole staff was great. I will be back

DETRIC W. 
Rating:
5.0

Customer did not leave a comment.

PHADLEY A. 
Rating:
5.0

Customer did not leave a comment.

Juan N. 
Rating:
5.0

Customer did not leave a comment.

JUAN N. 
Rating:
5.0

The personnel was very Is courteous and helpful! He made the transition of returning the vehicle very easy. He was very professional!

FREDCHARLES H. 
Rating:
5.0

Trevino is dope

MYGDALIA S. 
Rating:
5.0

Customer did not leave a comment.

ARTURO B. 
Rating:
5.0

Nothing....keep doing the good job...

JAIME J. 
Rating:
4.0

The employee safely and efficiently detached the trailer from my vehicle, and had me on my way in minutes.

JASON C. 
Rating:
5.0

Customer did not leave a comment.

Jeffery L. 
Rating:
4.0

Customer did not leave a comment.

RAFIQ R. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

LEE W. 
Rating:
5.0

Customer did not leave a comment.

Cassandra C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL V. 
Rating:
4.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

JOEL F. 
Rating:
5.0

Customer did not leave a comment.

Renpet Shepses A. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
5.0

Customer did not leave a comment.

KAILEN L. 
Rating:
5.0

Customer did not leave a comment.

MARIA C. 
Rating:
5.0

To add a few more utility dolly

BELLANDE A. 
Rating:
1.0

I had reserved for an online check in through the mobile app on December 14th for a truck. The whole reason why we did a mobile check in was because it is way faster and you can just go in and grab your keys through the SKIP THE LINE sign. Well the worker Trevin decided to not follow the mobile check in procedure and told us we had to wait in line when the whole point of this is to just pick up your keys and leave. He refused to answer any communications with corporate when they tried calling him and he also was very unprofessional by telling everyone in the store that he wasn't supposed to be there that day. I am very upset with this and it must be taken care of.

Jonah C. 
Rating:
5.0

Customer did not leave a comment.

SIMONE W. 
Rating:
5.0

Customer did not leave a comment.

TRINA C. 
Rating:
5.0

Gentleman that checked me in and returned the trailer to is excellent, you have a good one there!

NICKALUS L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

This Citrus Bowl location was awesome! However, my original reservation was at U-Haul of Winter Park...They were horrible. I'd arrived at WP at 9:45am and they didn't have the 9' van I'd reserved for 10m. I was told it might be available after noon. I asked why I didn't receive any kind of notice before driving all the way out there, and I was told that wasn't their job; that corporate should have let me know. I said I was guaranteed the van through my reservation, but was told [basically] that I was out of luck. One of the men worked with me a little and was told they had a 10' truck available at Citrus Bowl and said he's reserve it for me. I drove 20 mins away to Citrus Bowl U-Haul, and they said I was reserved a 9' van but that I couldn't rent it because I had a debit card and not a major CC -- I'd reserved the van originally w my debit card and wasn't told I needed a "major CC". Regardless, Citrus Bowl was very accommodating and rented me a 15' van for the same rate as van, using my debit card -- Citrus Bowl saved the day for me; Winter Park dropped the ball.

Donald J. 
Rating:
5.0

The front desk gentleman was great, very professional, very welcoming, very funny. Overall was a great experience.

JAIME R. 
Rating:
5.0

Thanks for AS. Manager Gray

HASAN A. 
Rating:
4.0

Quick service once I drove in and received drop off receipt in 5 mins

SIMON D. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
1.0

Customer did not leave a comment.

WILNER P. 
Rating:
5.0

make the phone rental a little more user friendly

Devonte H. 
Rating:
5.0

1st class

timothy T. 
Rating:
2.0

Employee told my aunt that she would be receiving 1,000 dollars back and that there was a hold on her card for 2k. She was mistaken and they were charging her another 1000 plus the 2000 because the truck was a one way and not a local and there was no hold on her card. They charged extra days for a tow dolly we returned 2weeks before the truck. Which the employee at the time did not know how to check in just the tow dolly. then they charged double per day for the truck after I have multiple phone calls saying it was only $20 a day extra. Waiting on phone calls back! Employees just need a little more training or they need to focus a little more on detail.

Chantal D. 
Rating:
5.0

System was down and Gary the owner did everything he could to not hold me up

JOSEPH B. 
Rating:
5.0

Great crew

Samuel S. 
Rating:
1.0

The gentleman was very rude! Out of all my uhaul rental this location was the worst! Poor customer service and rude. West Colonial uhaul is the best

ALPHONSO J. 
Rating:
4.0

Customer did not leave a comment.

RODNEY B. 
Rating:
4.0

I made a complaint about no turn signal light on the equipment and was told that someone would get back to me within 72 hours and its about 30 days and still no got back to me. You should keep your word and treat customers with respect.

GODFREY S. 
Rating:
5.0

Customer did not leave a comment.

Dylan Y. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA T. 
Rating:
5.0

Great Service!

JORGE O. 
Rating:
3.0

Customer did not leave a comment.

CHARINA A. 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO C. 
Rating:
5.0

The staff was super friendly and helpful! We had a great experience renting from this location!

AUSTIN A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN H. 
Rating:
5.0

Customer did not leave a comment.

EMMA B. 
Rating:
2.0

Customer service was very polite but extremely slow. I arrived a few minutes early. I waited longer than expected, partially due to other patron, partially cause there was only one employee handling everything. Then I waited too long to have someone check my hook up. It was only completed after I asked an employee who was leaving for a person to help me. No other services were being attended to at this time.

DAVID B. 
Rating:
5.0

Great personal care.

WILLIE W. 
Rating:
4.0

Customer did not leave a comment.

Ivy P. 
Rating:
5.0

Customer did not leave a comment.

KAREN T. 
Rating:
5.0

A young man there saw me having trouble with the app. He came to me and said he would take care of the drop-off for me. Thank you! Great personality, motivation and customer service.

Norman C. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
3.0

After completing my rental transaction and checking out my equipment the rep wanted me to wait until after he checked out the people that came after me before giving me the equipment that I rented. This was rather unprofessional.

BERNADETTE M. 
Rating:
2.0

The area of town and the Saturday it occurred 11/20 was a nightmare with traffic!

Lynn F. 
Rating:
4.0

I wish there was a way to improve the online booking system. When I arrived to pick up my truck, I was told the truck had been double booked because I reserved it online. I ended up being able to get a truck and everything was fine, but if there was a way to fix that it would have been less stressful.

Rebekah L. 
Rating:
5.0

I love the staff so accommodating!!!

Mhya C. 
Rating:
5.0

Very close to my home and easy to access. The person who helped me was very professional. The return is quick. I appreciate the measurements they took during the pandemic. Basically you only park your truck on site and let the staff know. They will check the equipment by order and you don't need to be there. All settled very fastly.

Yibing Z. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

ARCADIO V. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
4.0

Customer did not leave a comment.

ANGEL R. 
Rating:
5.0

The young man with the initial T he was super friendly patient & took his time to explain the contract to me he is awesome sauce

ANASTASIA S. 
Rating:
4.0

Great location with friendly fast drop off service. Would recommend

LAMAR W. 
Rating:
5.0

Thank you Garry, for always being so helpful and understanding! It's pleasure to work with you every time!

OLEKSANDR S. 
Rating:
1.0

Uhaul called the next day that we hadn't returned it, the drop off location was significantly far from our destination

ERICPAUL M. 
Rating:
5.0

The trailer is pretty beat up but it's mechanically sound.

CECIL S. 
Rating:
5.0

Customer did not leave a comment.

JADA C. 
Rating:
5.0

Customer did not leave a comment.

thaddeus M. 
Rating:
3.0

Truck was below empty and I still had to pay 40.00 for fuel when I turned it in

SHAWN C. 
Rating:
5.0

Trevino was great and very helpful.

Annie B. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL M. 
Rating:
1.0

Very rude woman that checked me in. Trucks are not well maintained. When I returned truck I had to wait 15 minutes to return truck.

James L. 
Rating:
4.0

Customer did not leave a comment.

GEVREY L. 
Rating:
4.0

Staff was GREAT

NATHANIEL W. 
Rating:
5.0

pretty much nothing. staff was friendly and knowledgeable, equipment was well maintained. Love that they are open on Sunday. Good job!

JANET W. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

I can't say enough about the excellent service we received at this location. We HIGHLY recommend them.

Trenna G. 
Rating:
5.0

Love the crew work ethics.

SHEILA R. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

CHASE V. 
Rating:
5.0

Customer did not leave a comment.

NATEIFA W. 
Rating:
5.0

Customer did not leave a comment.

freddie Q. 
Rating:
4.0

Customer did not leave a comment.

Rodney J. 
Rating:
5.0

Nothing at all

HECTOR D. 
Rating:
5.0

Customer did not leave a comment.

Zsolt E. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND R. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO V. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY J. 
No reviews have been submitted for this location.

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