Customer Reviews for U-Haul at Citrus Bowl

2,894 reviews

840 S Orange Blossom Trl   Orlando, FL 32805
(Two miles from downtown on the corner of Gore st and OBT)

(407) 422-7350

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(407) 422-7350

840 S Orange Blossom Trl
Orlando, FL 32805
(Two miles from downtown on the corner of Gore st and OBT)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Dylan Y. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA T. 
Rating:
5.0

Great Service!

JORGE O. 
Rating:
3.0

Customer did not leave a comment.

CHARINA A. 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO C. 
Rating:
5.0

The staff was super friendly and helpful! We had a great experience renting from this location!

AUSTIN A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN H. 
Rating:
5.0

Customer did not leave a comment.

EMMA B. 
Rating:
2.0

Customer service was very polite but extremely slow. I arrived a few minutes early. I waited longer than expected, partially due to other patron, partially cause there was only one employee handling everything. Then I waited too long to have someone check my hook up. It was only completed after I asked an employee who was leaving for a person to help me. No other services were being attended to at this time.

DAVID B. 
Rating:
5.0

Great personal care.

WILLIE W. 
Rating:
4.0

Customer did not leave a comment.

Ivy P. 
Rating:
5.0

Customer did not leave a comment.

KAREN T. 
Rating:
5.0

A young man there saw me having trouble with the app. He came to me and said he would take care of the drop-off for me. Thank you! Great personality, motivation and customer service.

Norman C. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
3.0

After completing my rental transaction and checking out my equipment the rep wanted me to wait until after he checked out the people that came after me before giving me the equipment that I rented. This was rather unprofessional.

BERNADETTE M. 
Rating:
2.0

The area of town and the Saturday it occurred 11/20 was a nightmare with traffic!

Lynn F. 
Rating:
4.0

I wish there was a way to improve the online booking system. When I arrived to pick up my truck, I was told the truck had been double booked because I reserved it online. I ended up being able to get a truck and everything was fine, but if there was a way to fix that it would have been less stressful.

Rebekah L. 
Rating:
5.0

I love the staff so accommodating!!!

Mhya C. 
Rating:
5.0

Very close to my home and easy to access. The person who helped me was very professional. The return is quick. I appreciate the measurements they took during the pandemic. Basically you only park your truck on site and let the staff know. They will check the equipment by order and you don't need to be there. All settled very fastly.

Yibing Z. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

ARCADIO V. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
4.0

Customer did not leave a comment.

ANGEL R. 
Rating:
5.0

The young man with the initial T he was super friendly patient & took his time to explain the contract to me he is awesome sauce

ANASTASIA S. 
Rating:
4.0

Great location with friendly fast drop off service. Would recommend

LAMAR W. 
Rating:
5.0

Thank you Garry, for always being so helpful and understanding! It's pleasure to work with you every time!

OLEKSANDR S. 
Rating:
1.0

Uhaul called the next day that we hadn't returned it, the drop off location was significantly far from our destination

ERICPAUL M. 
Rating:
5.0

The trailer is pretty beat up but it's mechanically sound.

CECIL S. 
Rating:
5.0

Customer did not leave a comment.

JADA C. 
Rating:
5.0

Customer did not leave a comment.

thaddeus M. 
Rating:
3.0

Truck was below empty and I still had to pay 40.00 for fuel when I turned it in

SHAWN C. 
Rating:
5.0

Trevino was great and very helpful.

Annie B. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL M. 
Rating:
1.0

Very rude woman that checked me in. Trucks are not well maintained. When I returned truck I had to wait 15 minutes to return truck.

James L. 
Rating:
4.0

Customer did not leave a comment.

GEVREY L. 
Rating:
4.0

Staff was GREAT

NATHANIEL W. 
Rating:
5.0

pretty much nothing. staff was friendly and knowledgeable, equipment was well maintained. Love that they are open on Sunday. Good job!

JANET W. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

I can't say enough about the excellent service we received at this location. We HIGHLY recommend them.

Trenna G. 
Rating:
5.0

Love the crew work ethics.

SHEILA R. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

CHASE V. 
Rating:
5.0

Customer did not leave a comment.

NATEIFA W. 
Rating:
5.0

Customer did not leave a comment.

freddie Q. 
Rating:
4.0

Customer did not leave a comment.

Rodney J. 
Rating:
5.0

Nothing at all

HECTOR D. 
Rating:
5.0

Customer did not leave a comment.

Zsolt E. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND R. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO V. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY J. 
Rating:
5.0

Good job for the team

ANDRE J. 
Rating:
4.0

Great staff!! Thanks

HENRY H. 
Rating:
5.0

Customer did not leave a comment.

NEREIDA R. 
Rating:
5.0

Trevino is one of the employees there. He went above and beyond for me. Totally changed my perception of uhaul and their services.

THOMAS B. 
Rating:
1.0

have vehicles fully operational by checking Lights, oil and cleaned before renting it out to customer and report true statements fuel and condition vehicle was returned to location.

markita G. 
Rating:
5.0

Customer did not leave a comment.

ROSHEENALE SHAND S. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

KURT S. 
Rating:
5.0

The gentleman that waited on us (Gary, I believe) was very accommodating. The truck we reserved was not available, but he upgraded our rental for the same cost. I would recommend this UHaul store!

Michael F. 
Rating:
5.0

The staff at this location was excellent. They were very professional and helpful and attended to all of our needs

ZACKERY C. 
Rating:
4.0

Customer did not leave a comment.

ADELINE C. 
Rating:
5.0

Customer did not leave a comment.

WALTER W. 
Rating:
2.0

I was given the gas tank on the E mark level, which I was supposed to return it the same way I found it. My friend who was helping me told me to take a picture of the gage as proof of the gas tank was not on the 1/4 mark level, but I didn't do it because I was a little lazy. When I returned the vehicle, I put $10 gas in the tank that was almost reached 1/4 of the tank of the vehicle. The associate called me and told me that I returned the vehicle with less than 1/4 of a tank. I told him that I even put more gas in the tank than it had before. That guy threatened me and told me that if I didn't take the truck and fill in the tank to put it at 1/4 of a tank, He was going to charge me $39 extra. I said to that unprofessional and nasty man that, I found the tank on the E mark gage level, and I also told him that since he had insisted that I put more gas in the truck to avoid being charged $39 extra, I would go with the truck and put more gas, to put it at the 1/4 level. I told him that If I had listened to my friend when he told me to take a picture of the gas gage, this would not have happened to me. I told him that I will never make this mistake again. That guy cheated me, and I am not very happy with what he did to me.

JEAN- ROBERT S. 
Rating:
5.0

Just keep things as they are

HARRIET D. 
Rating:
1.0

Bad customer service the truck wasn't ready it was in the middle of other trucks. They wouldn't move it for us. No gas in the truck. Dirty truck. Bad experience overall.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

TAWNYA T. 
Rating:
5.0

Customer did not leave a comment.

LEE W. 
Rating:
3.0

I was only instructed by owner to come to middle lane the young lady who checked me in gave me no instructions on procedure to take out or return equipment,took over hour to reach customer service to return equipment and that representative was no better, will be looking for another carrier in the further if needed

YANCEY B. 
Rating:
3.0

The lady at the counter was real nasty toward us and a really bad attitude. The gentleman that helped was outstanding

RANDY K. 
Rating:
5.0

No improvement needed it was super quick to rent it and the lady at the desk was very helpful in explaining everything and answering any questions i had.

KAILEE B. 
Rating:
5.0

Excelente

jose S. 
Rating:
5.0

Customer did not leave a comment.

ASTREL A. 
Rating:
3.0

Customer did not leave a comment.

Meghan M. 
Rating:
5.0

So helpful! The manger worked with me and had great customer service

RHONDA J. 
Rating:
5.0

Wonderful service! So professional!

jacqueline C. 
Rating:
5.0

Customer did not leave a comment.

Alton H. 
Rating:
5.0

Customer did not leave a comment.

RAUL C. 
Rating:
5.0

This place is better than the one I picked up the trailer from.

SHANE H. 
Rating:
4.0

Customer did not leave a comment.

DAVE P. 
Rating:
1.0

Customer service manager and worker that was on duty very disrespectful and rude they should not work for customer service i was very dissapointed

DANIELLE L. 
Rating:
5.0

Excellent service

JUAN M. 
Rating:
5.0

When it rained the passenger side seat belt got very wet water was running down we could not use the seat belt. But we did report it when we returned the truck

TIMOTHY A. 
Rating:
5.0

Customer did not leave a comment.

AUSENCIO S. 
Rating:
5.0

Customer did not leave a comment.

Lance L. 
Rating:
5.0

Customer did not leave a comment.

SANDRA R. 
Rating:
4.0

Customer did not leave a comment.

Cesar M. 
Rating:
5.0

Outstanding - as usual…excellent location to rent from.

DANIEL R. 
Rating:
4.0

Customer did not leave a comment.

LUZ IVETTE P. 
Rating:
3.0

Customer did not leave a comment.

AARON S. 
Rating:
5.0

Customer did not leave a comment.

Dale C. 
Rating:
5.0

Customer did not leave a comment.

SHARON S. 
Rating:
4.0

This is not the location I was originally sent to by Customer Service. I had already exhausted my search for a AT at many locations on Sunday and was ready to leave to return to SC. Your CS representative called me personally and assured me that she located a AT for me and confirmed it was what I needed, but could not pickup until the next morning. I made the appointment for 9:30 am to the AK Kustomz located at 2765 Belco Dr., Orlando (res# 83059082) I had to stay an unexpected night. The next morning after a 30 minute search the location turned out to be a body shop with no Uhaul markings. A shirtless young man with his underwear exposed and sweatpants at the bottom of his cheeks greeted me in parking lot. Once in his office I detected a strong odor of marijuana combined with burning scented insence. Needless to say he did not have the AT I was contracted for nor did he even rented the type I specifically asked for. He referred me to a location about 2.5 miles from him. This trip was also unsuccessful. The vehicle I was to towed was located on Orange Blosson Trail. On the way back there to let them know I would have to make other arraignments for another date, I saw this U Haul location and stopped in. The mgr. (Gary) was very professional. This is only why I rated this place. But very displeased with the U Haul Customer Service rep that called me Sunday afternoon and caused me to loos a day's work. I wasn't able to leave Orlando until 1:30 pm, when I had a 9:30 am. I seriously like to make an complaint or speak with the Orlando District Rep.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Adeline C. 
Rating:
5.0

Customer did not leave a comment.

Dupson B D. 
Rating:
5.0

Customer did not leave a comment.

Linnoshka V. 
Rating:
3.0

The parking lot was so packed we had to make up a parking space in the back and then we ended up blocked in by someone else who came to turn in their truck. I think maybe designated spaces may be best.

SHANNON C. 
Rating:
5.0

The staff at this site were extremely helpful!

Keisha M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN V. 
Rating:
5.0

This was my first visit. And the staff was very patient with me, and friendly. Keep this up

JANICE H. 
Rating:
5.0

Excellent service inside the store and outside all the people it's Excellent

JUAN M. 
No reviews have been submitted for this location.

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