Customer Reviews for U-Haul at Dort Hwy

3775 reviews

1911 S Dort Hwy   Flint, MI 48503
(S Of I-69)

(810) 232-1505

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(810) 232-1505

1911 S Dort Hwy
Flint, MI 48503
(S Of I-69)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Joshuadale C. 
Rating:
5.0

Josh was amazing. It was super busy and he was kind, polite and professional. His help was great that day as well, but I didn't get his name. Very refreshing experience during such an awkward time in our world.

Rebecca D. 
Rating:
3.0

Customer did not leave a comment.

Becky D. 
Rating:
5.0

Customer did not leave a comment.

BRANDON STEVEN D. 
Rating:
5.0

The owner, Josh, provides a phenomenal customer service experience every time and it's why I will always choose this location! Quick and easy pick up and drop off too.

Shelby M. 
Rating:
1.0

I will not recommend UHAUL to anyone. I was overcharged and could not get a live person on the phone to adjust my bill.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN LOUISE S. 
Rating:
4.0

Customer did not leave a comment.

DELANE EVAN R. 
Rating:
5.0

Left ya a little extra gas. Lol

ROSEANNA TERESA K. 
Rating:
5.0

Customer did not leave a comment.

SCOTT LEE D. 
Rating:
5.0

Customer did not leave a comment.

KARINA NICOLE-JE H. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
4.0

Very good experience!

CATHERINE ROSELE T. 
Rating:
1.0

U-haul in Flint don't have the 6x12 and The customer service send me to U-haul Dort Hwy get the 6x12 The trailer is a mess and they over charge me $200 extras x10days they update the information and just click yes everything with not explain BS.. is burn out my tails light and is almost got me accident driving with no light..

Tommy T. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

GARY WAYNE W. 
Rating:
5.0

I thought the overall experience was great, and I would be happy to recommend this location to any friends needing a Uhaul in the Flint area.

CHRISTIAN LAUREN Y. 
Rating:
3.0

Workers need to listen to customers. I was charged for something I didnt want at the time of purchase. I didn't realize until I got the emailed receipt

SHARON RENEE N. 
Rating:
3.0

Two people were working at the store initially when I arrived but the lady who was working was not stated she couldn't do anything and either left or went to do something in the back leaving the one other man who was working to take care of everyone by his self. This includes helping customers go out and hook up trailers leaving customers in the store waiting even longer until he came back. The man clearly appeared to be stressed that he was the only one and customers had to wait. He was very nice and helpful.

Joel W. 
Rating:
5.0

Josh was awesome! Had originally reserved a 10'er n realized not big enough! But Josh swapped reservation n picked up the 15'er still on time! Was also VERY IMPRESSED with the return process! Quick, easy, seamless!! I'll use them again if the need arises!!

REITTA K H. 
Rating:
4.0

Customer did not leave a comment.

JOHNATHON DOUGLA T. 
Rating:
5.0

Customer did not leave a comment.

Carole B. 
Rating:
5.0

Online Check in is a disaster. Took a hr and half to check in. Customer service was helpful but time consuming. The Uhaul App is useless

Douglass T. 
Rating:
5.0

Customer did not leave a comment.

SANDRA BEATRICE S. 
Rating:
5.0

Excellent service!

MONICA DANIELE G. 
Rating:
5.0

Friendly and helpful at both check out and check in areas.

MARTHA ANN W. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Thankyou for a great experience. I have used your services 3 times this year and every time was great. Every one has made me feel appreciated and have been very helpful. The diet hwy , Flint location is top notch!

STEPHEN PAUL B. 
Rating:
5.0

Customer did not leave a comment.

KATHY F. 
Rating:
4.0

Customer did not leave a comment.

DELANE EVAN R. 
Rating:
5.0

Customer did not leave a comment.

DARRION MONTEL M. 
Rating:
5.0

Customer did not leave a comment.

KIM GENAE B. 
Rating:
4.0

Customer did not leave a comment.

JOHN DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Albert J. 
Rating:
5.0

n/a

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

DENNIS EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

DEONJANEA SIMONE B. 
Rating:
5.0

Customer did not leave a comment.

Michele S. 
Rating:
5.0

Customer did not leave a comment.

CARL LEE M. 
Rating:
4.0

Nothing at this time.

KIM GENAE B. 
Rating:
5.0

Nothing at all, the entire process was smooth and error free

Jerome A. 
Rating:
5.0

Customer did not leave a comment.

DONALD NORMAN G. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM LEE F. 
Rating:
2.0

The “owner” was rude and condescending from the moment I walked in. The truck wasn't clean. The gas wasn't where he said it was and marked it and now I see a bill that has more miles than used and more fuel. Not very trustworthy.

JAMES ANTHONY D. 
Rating:
5.0

Replace the piece of rope holding the safety chain on! That's not going to hold if it was needed.

Brian T. 
Rating:
4.0

Customer did not leave a comment.

SHEILA DENISE S. 
Rating:
5.0

Answere the phones more.

CHRISTOPHER ANDR L. 
Rating:
5.0

Customer did not leave a comment.

RoseMarie H. 
Rating:
5.0

The two guys were awesome very very professional and they are very good for your business

DANIEL EUGENE W. 
Rating:
5.0

Customer did not leave a comment.

ANGELINA JEAN Z. 
Rating:
5.0

Customer did not leave a comment.

JAMES EDWARD O. 
Rating:
3.0

Truck smelled from cigarettes. Gas amount was inaccurate.

CHRISTOPHER LAWR M. 
Rating:
3.0

Making sure moving pads are in a truck before charging the customer for pads

CAMERON MARQUISE A. 
Rating:
5.0

Customer did not leave a comment.

SANDRA O. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

I rent from this location regularly. The are always polite and professional. Great service every time.

THERESA LAVERM T. 
Rating:
5.0

The owner was great, mad everything go smoothly

CONSTANCE GALE H. 
Rating:
3.0

Truck was dirty when we got it

MELISSA JEAN M. 
Rating:
5.0

Check brakes cause they were squealing bad

DIANE CAROL W. 
Rating:
5.0

Customer did not leave a comment.

HONNY LAMONN W. 
Rating:
5.0

Everything was great nothing needs to change

Shuronda D. 
Rating:
5.0

Customer did not leave a comment.

Lynn Z. 
Rating:
5.0

The manager (Josh) at the Dort Highway location exceeded any expectations. I left there knowing I was in good hands and addressed any concerns I had.

David T. 
Rating:
5.0

The windshield was a complete mess of the pickup I rented. Very hard to see out of when the sun hit it and it smelled of smoke badly.

HEATHER NICOLE K. 
Rating:
5.0

Customer did not leave a comment.

RHONDA MARIE R. 
Rating:
5.0

Customer did not leave a comment.

ANTWAUNE H. 
Rating:
5.0

Customer did not leave a comment.

BRUCE WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

Courtney K. 
Rating:
1.0

Customer did not leave a comment.

Jackey W. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND WILLIAM B. 
Rating:
5.0

Friendly and professional staff. Thank you for your help, and a good experience.

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Owner was nice and friendly as well as knowledgeable! I was in and out to pick up and drop off! 5 star service

melvin K. 
Rating:
3.0

Get the deposit back to the customer quicker

RICKY LEE M. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE ANN B. 
Rating:
5.0

Heather and the guys were very polite.,

BRIAN EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

KELVIN J. 
Rating:
5.0

Customer did not leave a comment.

CARRIE SUE E. 
Rating:
5.0

All was perfect and easy.

RICHARD MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Lewis G. 
Rating:
5.0

I would rather receive the vehicles with a full tank of gas at pickup so that I do not have to think about the amount of gas I need to return. Both vehicles were at 3/4 tank full when received.

Peter N. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE RENEE B. 
Rating:
5.0

I'll definitely be back if I need another rental. Staff was friendly and professional. 5 stars all the way. Thank you!

Steven T. 
Rating:
5.0

Rental was quick and painless, all charges explained prior to rental. Just keep doing what you're doing. Than you.

CARRIE SHANNON B. 
Rating:
5.0

Customer did not leave a comment.

Yolandria G. 
Rating:
4.0

Customer did not leave a comment.

Art T. 
Rating:
5.0

Customer did not leave a comment.

MARIAPHAM D. 
Rating:
4.0

If equipment is reserved, have it available. Reserved a furniture dolly and it wasn't available when I picked up the truck.

KEVIN ROY S. 
Rating:
4.0

Key drop not marked out well as online it shows yellow pole with a box. Had to walk around to find that the key drop was in the enterprise rental door on back of the building.

jason D. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN OTTO S. 
Rating:
5.0

The two employees that helped me on Friday were excellent. I had a small problem with the trailer wiring and they both came out to make sure we corrected it and I was safe to go on the road with the trailer. Kudo's to this facility for having such dedicated employees! I would hire either one in a minute if I was in the marker for a good customer service person.

JOSEPH ANTHONY P. 
Rating:
5.0

The customer service exceeded my expectations. Has a very welcoming atmosphere with a simple process for obtaining and returning the uhaul. I will be back to specifically this location with any future business!

Toni C. 
Rating:
5.0

Customer did not leave a comment.

Bradley F. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

By far my best U-Haul experience. I recommended this location to my boyfriend's mom, who used this location less than a week later. We will keep coming here

JEREMY JON P. 
Rating:
5.0

Josh was attentive and reassuring. For a first-time renter he helped my confidence. His uhaul business will be my first choice.

Sandra W. 
Rating:
5.0

We felt with two associates. One who made the arrangements and the other who did the hookups. They were both top notch. Wish I could remember their names.

THOMAS KARL S. 
Rating:
5.0

I have a motorcycle trailer, but it is too difficult to remove from my garage behind my house. The trailer from Uhaul is so much more convenient and inexpensive to rent. The Uhaul business on Dort Hwy is very efficient and professional. I use this business frequently.

RODNEY KARL W. 
Rating:
5.0

Customer did not leave a comment.

Clark D.  |  Overall Experience 
Rating:
5.0

Very good customer service

Ronald M.  |  Overall Experience 
No reviews have been submitted for this location.

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