U-Haul at El Camino Ave

8358 reviews

1650 El Camino Av   Sacramento, CA 95815
(Off Bus 80)

(916) 929-2215

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(916) 929-2215

1650 El Camino Av
Sacramento, CA 95815

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

My experience with your company was awesome from the young lady that took the time to make reservation her name was Gracie excellent service even when i got to the location was awesome the young lady that took care of my contract was very kind, helpful and very friendly as well as the gentle man that took care of the paper when i brought it back it was just a nice transition even during this pandemic i was very pleased and would refer this location to anyone it was a get in, get out and get ahead type of deal thank you employees and the El Camino location.

Ivona B. 
Rating:
5.0

Customer did not leave a comment.

Elaine D. 
Rating:
5.0

Customer did not leave a comment.

Meghan H. 
Rating:
1.0

Customer did not leave a comment.

Jerry F. 
Rating:
5.0

Customer did not leave a comment.

Lupe N. 
Rating:
5.0

Fast, friendly staff... great experience, thanks !

brandon C. 
Rating:
5.0

Nothing, Everything was simple & great

Scott T. 
Rating:
4.0

Customer did not leave a comment.

Arlo T. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
1.0

Fix your 24/7 sites and your phone lines I was hung up on your customer service could have been better. And switched from one person to another. My experience this past Sunday was horrible.

KATRICE C. 
Rating:
4.0

The service at the counter was less than pleasant, but the guy receiving the truck later was very personable, courteous.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Edwin L. 
Rating:
5.0

The staff was pleasant during both pick up and return, fast and efficient.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

charlie M. 
Rating:
4.0

Customer did not leave a comment.

carol N. 
Rating:
3.0

Customer did not leave a comment.

mechelle B. 
Rating:
5.0

Customer did not leave a comment.

Euldrago J. 
Rating:
5.0

Customer did not leave a comment.

Latisha J. 
Rating:
5.0

Customer did not leave a comment.

Caesar Y. 
Rating:
5.0

Reserving and the way U-Haul makes arrangements on obtaining a rentals is so easy it reminds going to McDonald's drive though.

Lawrence C. 
Rating:
5.0

everything was good but they could learn to pick up the phone they never answer the phone lol

Todrick L. 
Rating:
5.0

Please check the headlights as the unit i was driving, it's low beam was pointed down and was making it difficult to drive at night. Thank you.

Gregory G. 
Rating:
2.0

They charge me $25 extra for cleaning and did not even tell me. I clean the truck before I returned it. Stay away from these location el camino. Rent u haul somewhere else.

Mykhaylo Y. 
Rating:
5.0

Jus

Luis A. 
Rating:
5.0

Very pleasant and helpful staff. David is extremely kind and efficient. He will make sure you leave with a smile and all your questions answered.

FATIMA J. 
Rating:
5.0

Initially I booked for a different location which I couldn't get. Otherwise everything was exceptional.

Prince K. 
Rating:
5.0

Customer did not leave a comment.

shameek K. 
Rating:
5.0

Customer did not leave a comment.

KATLYN L. 
Rating:
5.0

Continue with what you're already doing....

Dennis A. 
Rating:
5.0

all good

Thomas Q. 
Rating:
5.0

Customer did not leave a comment.

Candace C. 
Rating:
3.0

Customer did not leave a comment.

Korine H. 
Rating:
3.0

Customer did not leave a comment.

Kathryn P. 
Rating:
3.0

Dealer was friendly

Reyes S. 
Rating:
4.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Staff was very friendly!!

Gregory J. 
Rating:
1.0

The cashier girl waa treating me like shit Ill never go there again

nikayeel J. 
Rating:
5.0

Customer did not leave a comment.

Eileen P. 
Rating:
5.0

Customer did not leave a comment.

Jasmine R. 
Rating:
5.0

Excellent service! Truly! They make everything easy. Friendly, courteous service! Outstanding!

Karen M. 
Rating:
5.0

David & Jennifer have offered stellar service, professionalism, and support! I have moved 5 times this year and used 3 trucks and 4 storage units. As moving is a stressful beast, having a smooth rental process is so important. These guys have gone above and beyond in helping me thru all of these transitions. I highly highly recommend this location! Thank you so much for all your help!! Happy New Years!

Lorraine M. 
Rating:
5.0

Customer did not leave a comment.

Omotayo A. 
Rating:
5.0

the truck was extremely clean. Better than any car rental as windshield and mirrors were separately cleaned and not water spotted. Very nice staff and very clean property.

John N. 
Rating:
5.0

Quick check-in and drop off! Very convenient location.

Timothy O. 
Rating:
5.0

Very nice and reliable service!

Mehrzad S. 
Rating:
5.0

Customer did not leave a comment.

Numan B. 
Rating:
5.0

I wish there had been disinfecting wipes in the van to be able to wipe it down before use

Brad G. 
Rating:
5.0

More light where costumers park there cars..

Juan P. 
Rating:
1.0

Customer did not leave a comment.

Tara S. 
Rating:
5.0

Availability of truck is never a problem. Staff is friendly & courteous, very professional. The ease of making reservations is excellent, whether it be in person or online. The website is user friendly. I live in W. Sacramento but I always use the El Camino Ave location for the above stated reasons. For hassle free moving I highly recommend UHaul @ 1650 El Camino Ave, Sacramento!

Vernita J. 
Rating:
5.0

Customer did not leave a comment.

NOAH B. 
Rating:
5.0

Excellent experience. Thank you for everything.

Patrick W. 
Rating:
1.0

Very difficult to make contact after hours when stuck on the side of the road. Try rethinking easier options and maybe even an option to spea to a REAL PERSON!

Linda A. 
Rating:
5.0

In and out fast, great service both times. Perfect!!!

Steven D. 
Rating:
5.0

When I arrived at the U-Haul store to be able to return the equipment that was rented, I was attended by a gentleman from the U-Haul staff who kindly treated me with a big smile like the one I always give to anyone. very positive at that time and the return of my team was very pleasant Humbly thank you very much.🙏🏼🇺🇸

TZUL C. 
Rating:
5.0

You guys are doing great, thanks for the service.

mirwais M. 
Rating:
5.0

Customer service was and continues to be excellent....service agents are personable, knowledgeable and very help keeping your needs at the forefront.....no compliants from this customer....🥂😃🤙

Dennis A. 
Rating:
4.0

the inside of the truck had soda all over i would recommend deep cleaning especially during covid

jeannette K. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
3.0

Ensure your contract/paperwork is correct when dropping off your equipment! I was almost charged double plus was asked about a dolly that was 'missing'. I was told by the rep who checked me in that I picked up the trailer at 8am. Wrong. I picked it up at 1:43pm. I had to literally argue with her for 5 mins just to get her to check again. She then asked again about a dolly I never rented. Turned out the same trailer was recorded as being rented out to 2 different parties! Even after the rep figured out U-Haul's mistake, she never apologized in the slightest. The attitude was not appreciated.

Sherry O. 
Rating:
3.0

Truck cab smelled like cigarette smoke

Bryan H. 
Rating:
5.0

Customer did not leave a comment.

Elias D. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Enrique Q. 
Rating:
5.0

Customer did not leave a comment.

Lynda G. 
Rating:
5.0

The Moving Help we used at our storage facility in Rocklin, CA roughed up and badly damaged some of our items. We realize this was a sub contractor booked through you. But, we look to you to help us with this. Thanks, Jack and Robin

Robin D. 
Rating:
5.0

Customer did not leave a comment.

Shiane F. 
Rating:
5.0

Customer did not leave a comment.

Alphonse T. 
Rating:
4.0

The young lady that helped us was very knowledgeable and efficient. However, the man that was stocking was wearing his face mask as a chin guard. Not safe for customers or co-workers.

Lora H. 
Rating:
5.0

Customer did not leave a comment.

Allen L. 
Rating:
1.0

Was extremely overcharged and on hold for hrs trying to get it straightened out

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

Raymond V. 
Rating:
3.0

I reserved a trailer and it wasn't available when I got there. Spent 2 1/2 on the phone, waste of time .. Then I get charged a 2nd day for being 2 hours over on my return. What about my wasted 2 hours time spent for nothing ???

Mark R. 
Rating:
1.0

Customer did not leave a comment.

Petrie H. 
Rating:
5.0

Customer did not leave a comment.

Lizbeth V. 
Rating:
5.0

This was great experience

Mike G. 
Rating:
5.0

I always have a very professional and well trained employee experience at this location. I will always use them for my rental needs. Thank You!

June S. 
Rating:
5.0

Customer did not leave a comment.

Melissa A. 
Rating:
1.0

Greet or act knowledge your customers when you see them. Instead of staring at them or being in your cell phone. At less act like you're happy you have a job and not with the lasted gossip. She gave me the keys and said, “The truck is outside. So, I had to ask her to should me which truck I was renting. So, we went outside, she just pointed towards the lot of parked pickup trucks(at least 5). I asked her again, “Which one?” She replied, “You don't know?” This time, she walked toward the truck and said, “This one.” Turns out, that was not even the right truck. At this point, I had enough of her customer service. So, my husband went to the next truck over to the right. She was only helpful when I had asked her. No effort on her part but, only to updates on office gossip. Returning the truck the same day, was the same experience just different employee. No greeting, just informed us that she needed to see the mileage and gasoline tank. We're only return customers and refers friends and family because this location always have rental when no one else does. But, that also has to say about their services.

Jaime V. 
Rating:
5.0

Customer did not leave a comment.

Penelope C. 
Rating:
1.0

When given an option to opt out for a dolly because of service fee online when making reservation, please honor it. I feel that's how Uhaul Secretly charge to make money because it's already inside secured I'm the truck. If I knew I was going to be charge for it then I would have used it. I did not use it but still was charged.

JASON S. 
Rating:
4.0

Customer did not leave a comment.

lawrence H. 
Rating:
4.0

The guy who checked my trailer in was a jerk. We was peeling stickers then went to get the mop. I said "hey, what are you doing? Let's check me is so I can go, I have a busy day" and he said "hey, I'm doing my job. I gotta check the lights and clean it." We checked the lights and I left. I have no idea why he thinks I should stand around while he prepares the trailer for the next customer. I also found it ironic that "I'm doing my job" was his comment since in my opinion his job is to deliver excellent customer service while protecting the company from loss or liability not make me wait while he mops the floor. Probably a training issue. Store looked great, well stocked beautiful location.

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel H. 
Rating:
5.0

Customer did not leave a comment.

Laura G. 
Rating:
5.0

Everything was okay, I have nothing to say at this time

Eric C. 
Rating:
5.0

Keep up the good work

eric G. 
Rating:
2.0

Customer did not leave a comment.

Amber R. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
1.0

Rented a 6x12 utility trailer. Went to hook up the trailer to my vehicle. Hooked up the lights and when testing the lights there was an issue. The uhaul associate said there was an issue with my vehicle and that they would not be able to hook up my vehicle. I mentioned I just towed with my vehicle and did not have any issues with the lights. The associate assured me it was not the trailer. I said I have another tow vehicle and would be back to hook up. The associate cancelled my order. I then came back with my vehicle and had to book another reservation. Once finally booked, I went to hook up to the trailer and still had issues with connecting the lights and the associate said the issue might be with the trailer. We went to hook up to another trailer and miraculously the lights worked. This is frustrating as I could have just hooked up to a trailer with working lights the first time instead of having to go get another vehicle and prove the uhaul associate wrong as she could have just offered to hook me up to another trailer then. Not a good experience when trying to get my job done on a time crunch. You will note I barely had the trailer for over an hour and the experience to just get the trailer took more time than that.

John B. 
Rating:
5.0

Customer did not leave a comment.

Ilene S. 
Rating:
5.0

Keep up the good work guys.

Richard D. 
Rating:
3.0

This comment is not for the location where I picked up the truck I am commenting on the regional office that were very rude and unhelpful. I scheduled my truck which should have been a 15 foot truck to move a studio apartment and as I had a confirmation from the location on Arden in Sacramento I received a call from your regional office stating that they have no 15 or 20 foot trucks available anywhere in the area and that I would have to have a 26 foot truck. I don't understand how I could have a confirmation of a truck and in turn be denied a 15 foot truck. The Associate that helped me did not care to explain why I had a confirmation of receiving a truck she just wanted to know if I still wanted the truck (26 footer) and get off the phone with me. I feel that there needs to be training on how to explain to a customer the reasons why a confirmation Is different than a request. I was sent a confirmation email stating that I would receive a 15' truck not a request of a truck email. I have a very bad taste in my mouth regarding UHaul, and I will not be calling UHaul first in the future I will exhaust every other rental truck companies out there before I use U-Haul again.

Steven S. 
Rating:
5.0

The location was great. But I had so much trouble with this rental. I finally got it there, 4 DAYS LATER THAN WHAT I WAS SUPPOSED TO GET IT!!! I was moving across county. Made plans, schedule services, and because of how irresponsible your company is I had to change my plans not once, but three times. The inhabilita to offer solutions, the very unhelpful, not at all understanding women on the scheduling center only made me angrier at the situation. For a moving company it really seems you have no idea ho to treat costumers or how to deal with big problems.

Miguel R. 
Rating:
5.0

Customer did not leave a comment.

Tammy L. 
Rating:
4.0

Customer did not leave a comment.

Pam P. 
Rating:
3.0

Customer did not leave a comment.

Christine J. 
Rating:
4.0

I used the online service to reserve my one way rental and the day of my rental my reservation was cancelled because they said that because they had so many local rentals I could only rent and return to their facility. This ended up costing me $80 dollars more in rental fees. Funny thing was the trailer was licensed in Virginia. Nothing local about that. I have always used uHaul for my rentals but will choose someone else first next time.

Richard J. 
Rating:
5.0

OUTSTANDING SERVICE FROM THIS FACILITY. HAD CONTACT WITH BRITTANY , WHO WAS VERY PLEASANT AND VERY HELPFUL. . A VERY SPECIAL THANK YOU TO MELISSA , WHO WAS ABSOLUTELY AMAZING AT EVERYHING.

FRANK S.  |  Overall Experience 
Rating:
5.0

Thank you for accommodating us on a short notice. Great staff, manager is very helpful and understanding. Thank you all so much.

Iffat S.  |  Overall Experience 
Rating:
5.0

Thanks for shipping without any damage

Raghavendra M.  |  Overall Experience 
Rating:
5.0

Thanks

mike m.  |  Overall Experience 
Rating:
5.0

My comments are for uboxes, I did not see the facility. I was so impressed by the customer service, great communication and reliability of uhaul uboxes. Would recommend & would absolutely use again.

Melissa L.  |  Overall Experience 
Rating:
4.0

The GM was outstanding, Melissa. She alone is the reason this location operates well. My complaint is that corporate wouldn't deliver my containers because I live 10 miles outside service area. ??

Mark C.  |  Overall Experience 
Rating:
5.0

Karina was incredible when she dropped off the boxes. She was professional and friendly. She was efficient. She responded to our desires very promptly. We were very impressed!!

Remington L.  |  Overall Experience 
Rating:
5.0

Excellent and timely, did translation online so I didn't see facility

Edward T.  |  Overall Experience 
Rating:
2.0

Getting my U-Box took about 10 days AFTER arrival at this facility. Poor communication at all facilities across U.S.; Young inexperiened staff, not trying to be helpful. Box put on backwards in MI.

ann b.  |  Overall Experience 
Rating:
1.0

The facility staff was fantastic, but delivery was a nightmare.The delivery was more than 8 hours late without notice.The boxes were too low so the doors didn’t clear the ramp.Pickup was 3 days late.

candice c.  |  Overall Experience 
Rating:
1.0

After spending $2000 to ship a box across America, the last thing I need is uncooperative people who don't listen or take responsibility for inconveniencing their customer.

Tracy S.  |  Overall Experience 
Rating:
5.0

Great Service. Very Responsive

NOBLE N.  |  Overall Experience 
Rating:
4.0

I would have rated facility excellent but they have not been able to resolve an overcharge on my account of approximately $180.00.

Rodger D.  |  Overall Experience 
Rating:
5.0

We didn't use the actual facility, we rented two U-Boxes. Ratified with them is mild, their size is deceiving and welcomed at the same time. Your driver was extremely helpful, I encourage U keep her.

tom l.  |  Overall Experience 
No reviews have been submitted for this location.

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