Customer Reviews for U-Haul at El Camino Ave

8592 reviews

1650 El Camino Av   Sacramento, CA 95815
(Off Bus 80)

(916) 929-2215

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(916) 929-2215

1650 El Camino Av
Sacramento, CA 95815
(Off Bus 80)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Mary L. 
Rating:
3.0

Customer did not leave a comment.

Danika M. 
Rating:
5.0

It looked like the vehicle was not washed/rinsed off before acquiring it at the windshield was dirty. Could clearly see where dirt was on windshield where wipers could not clean.

Stephen W. 
Rating:
5.0

No improvements needed. This is not the closest to me, but I rent from this location because of the management and team. Knowledgeable, professional and polite to boot!

Marian H. 
Rating:
1.0

Customer did not leave a comment.

Joel S. 
Rating:
3.0

Truck has an oil or transmission leak which stained my driveway. Cab smells very strongly of marijuana. Those two things were disappointing.

Toby E. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
5.0

Customer did not leave a comment.

Hans N. 
Rating:
5.0

Customer did not leave a comment.

CAITLIN B. 
Rating:
4.0

Good customer service

Alfredo M. 
Rating:
5.0

Upon check in it was amazing, the customer service I received was top notch.. I would love to have him as a son in law. Very nice super polite and professional

Keith W. 
Rating:
3.0

Customer did not leave a comment.

Gladys L. 
Rating:
1.0

I told the young lady at the counter I needed another van because the AC fan was making a lot of noise (the cab stunk of body odor as well). She replied "that this will mess things up", I said I don't have confidence that the air conditioner will continue to work the entire time I was driving. She replied "all the trucks make a lot of noise". I said no they don't. At this point the manager walked over and gave me keys to another van and told her that when the fan makes a lot of noise there's something wrong with it and needs to be fixed, and then he said to her write a new contract for him. She didn't apologize to me, instead she tossed the new contract towards me. Other than that everything went well.

Travis G. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Very very courteous and professional Yes I would recommend them to my friends

Desirae S. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

The crew are awesome 👌 top of the line

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Dalel Y. 
Rating:
5.0

The staff is the best 👌

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Dominic J. 
Rating:
5.0

The staff treated me superbly - thanks!

John C. 
Rating:
5.0

Friendly stafee.

Fnu F. 
Rating:
5.0

Just a great crew there. Always quick and friendly

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

First class customer service! Everyone was helpful and friendly. A very pleasant experience from beginning to end.

Eugene S. 
Rating:
5.0

Customer did not leave a comment.

Teresa F. 
Rating:
3.0

I was never told that there would be a $20 "after hours" fee. Then, I was never told on how to return the trailer. I spent 45 minutes on the phone trying to reach someone to help, and make matter worse, when I tried to use the app, I got to the last part- take a picture- and the screen just stayed black. This experience was not a good one.

Marc E. 
Rating:
5.0

Thank You

Bruce S. 
Rating:
1.0

I was guaranteed a van on May 26th and without my knowledge the store changed my rental to the next day and I was not able to find out until arriving at the store. I was also not given the $50 reservation guarantee U-Haul promises. Overall I am very upset with my experience because of this, it delayed my move.

Nick K. 
Rating:
5.0

Customer did not leave a comment.

Kurosh G. 
Rating:
5.0

Tell them they will receive a text about the condition of the vehicle.

Nancy C. 
Rating:
3.0

The lady name Traci she is so awesome!! Please anyone talk to her very great customer relation!

Pamela J. 
Rating:
5.0

Fast, friendly, easy. Always a pleasure at this u haul

Frank A. 
Rating:
4.0

Customer did not leave a comment.

Kathryn C. 
Rating:
4.0

Customer did not leave a comment.

james H. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
4.0

Customer did not leave a comment.

vivan P. 
Rating:
3.0

I never received a receipt for the box truck rental. They told me it would be emailed to me. I received all their other emails, including the one for this survey, but I never received an invoice with my total cost.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Aron L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Sherri H. 
Rating:
5.0

very good job at the location . thanks

Raymond M. 
Rating:
5.0

Your company is doing a wonderful job..just keep doing what excellent workmanship is already being done👍

Brianna F. 
Rating:
5.0

Nothing! Your associate, Binay, is accurate, efficient, quick, polite, courteous and awesome to deal with, from beginning to end. He rented us the Uhaul, showed us where the van is, and received the van when we dropped it off. We're very impressed with Binay's attitude and customer service skills, we think that he an outstanding U Haul representative. And we will come by to this location to rent trucks and vans from him. Signed, B and T Ho, satisfied customers.

Thang H. 
Rating:
3.0

The counter staff was cold, and down right rude. The staff that assisted with the trailer hookup was wonderful. He was efficient, knowledgeable, courteous, and congenial.

Vernon M. 
Rating:
5.0

Customer did not leave a comment.

Kayla A. 
Rating:
5.0

Customer did not leave a comment.

Sara P. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Christy O. 
Rating:
5.0

Customer did not leave a comment.

Antonio L. 
Rating:
5.0

The cargo van smelled like cigarettes. If this van was checked in before we rented it why was it so smelly. Ill still rent but before I leave the property I'll be sure to let someone know if it doesn't satisfy my insoection

Steven R. 
Rating:
4.0

The location and the Uhaul service is good, I'm happy with that. The only thing I like is they don't charge extra they charge what exactly says at the beginning. Thank you.

Mirwais S. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Great service, they get you in and on your way. I like that.

Joseph F. 
Rating:
4.0

Appreciated that we could drop off the trailer while they were closed. The web site seemed to indicate they closed at 10 pm but when we called it turned out that was only the storage site. There was trouble with returning the trailer on-line but the lady on the phone was helpful with that. The only problem we had was that the trailer kept rolling after it was disconnected and we had some difficulty making it stay positioned in the space.

Gezina J. 
Rating:
4.0

Customer did not leave a comment.

Martin H. 
Rating:
5.0

The gentleman checking me in was extremely friendly, upbeat, and funny. Put a non-stress moment into a stressful event. :-)

Corina S. 
Rating:
5.0

Customer did not leave a comment.

Dayne B. 
Rating:
5.0

I like how the manager, is proactive is assisting customers

Christian B. 
Rating:
5.0

This Uhaul location is the best. Thank you Mr. Hartman

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Alyse P. 
Rating:
5.0

I was told the receipt would be e-mailed to me but I have not seen one.

Michael B. 
Rating:
5.0

Absolutely couldn't be more pleased. Everyone kind and courteous.

Bernard H. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Thank you!

Herman B. 
Rating:
4.0

I don't understand the charging for 1. The rental per day 2. Per mile 3. Fuel costs. So we pay for the rental for the day, cool. Then we pay for fuel so they don't have to do it, also cool. But for each mile? What is that for? The depreciation on the vehicle should be covered by the daily fee. I feel like I have used Uhaul before and they never charged by the mile on top of the other two charges. Will be using another company with more reasonable charges next time.

Michael B. 
Rating:
5.0

Nothing

Rudolph M. 
Rating:
5.0

Fast friendly service every time!

Diane B. 
Rating:
5.0

Customer did not leave a comment.

Ronnie M. 
Rating:
5.0

The whole process and the vehicle itself was much easier and better than I expected.

ROBIN P. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
1.0

Broken truck/ no roadside assistance/ no compensation

Dharmik P. 
Rating:
5.0

Great service

Lakieko W. 
Rating:
5.0

Customer did not leave a comment.

Josephine O. 
Rating:
4.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

The best U-Haul experience I have ever had

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Shanti Y. 
Rating:
1.0

You have the wrong email.

Sundeep B. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
1.0

Back tire was bent tail gate was tweek truck was dirty

David S. 
Rating:
5.0

None

Jose D. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
5.0

The staff were outstanding... can't thank them enough... they were so helpful... will never go anywhere else but Uhaul

Hal M. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
3.0

I rent trucks from your company on a weekly basis and have for years! I called to ask about a charge and the representive David was very rude from the start of the conversation! I was charged for gas i have never returned a truck with gas not where it needs to be a have the proof with receipts and mileage but he hung upon my and said i was yelling which i was not! As i said i rent all the time from your company and i know how to speak to others ! I am going to go in the store and speak with manager! Or i will no longer work with your company!

Freedom G. 
Rating:
5.0

Great Customer Service

Jonathan D. 
Rating:
5.0

Customer did not leave a comment.

Susan D. 
Rating:
4.0

Customer did not leave a comment.

Angelo S. 
Rating:
5.0

Customer did not leave a comment.

Froylan M. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Keep up the good work

Lee A. 
Rating:
5.0

My interaction with the staff was excellent. My brother and I reported the fuel was at 3/4 tank which was less than was invoice at check out. The gentleman was kind and informative and reassured us that we would be charged for the mileage/gasoline used based on what we reported. We were very happy with the customer service we received and will recommend our facility to our friends and family. The truck was clean and we appreciated the staff cleaning trucks when we returned the truck we rented. With sincerity, Nancy and Tim

Nancy C. 
Rating:
4.0

Didn't like customer service telling one thing and one price like I was quoted by them for a supposedly special I was supposed to be on but the in store clerks telling me and charging me more..War

Rebecca L. 
Rating:
5.0

Lower the rate charged per mile. With cost of the rental and optional accident insurance coverage it can get a little pricey. Accident insurance coverage is optional but why would anyone want to take a chance on no coverage, so you have to do that option.

Kenneth L. 
Rating:
5.0

Extremely easy to rent, and after a very long day of moving, I really appreciated the online return process - park the truck, fill out the form online, take a few pictures and you're done! Five stars all the way around.

Daniel K. 
Rating:
2.0

At least one employee was not wearing a mask (had it pulled down to chin and not covering his mouth or nose) inside the building and was a "close talker." Staff was rude on the phone when calling to ask when we were coming back because they had another customer there to rent the trailer we were using.

Nathan R. 
Rating:
5.0

The store is awesome and I will now only use this store for all my work projects. So please tell them thank you from me, they rock

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

marquis W. 
Rating:
5.0

This is an fantastic facility. Clean trucks, nicely maintained. No problems man. Fo sho. Always pretty much has a truck available when I reserve. We appreciate that and my customers. Thanks a bunch. This facility rocks.

CALVIN G. 
Rating:
5.0

OUTSTANDING SERVICE FROM THIS FACILITY. HAD CONTACT WITH BRITTANY , WHO WAS VERY PLEASANT AND VERY HELPFUL. . A VERY SPECIAL THANK YOU TO MELISSA , WHO WAS ABSOLUTELY AMAZING AT EVERYHING.

FRANK S.  |  Overall Experience 
Rating:
5.0

Thank you for accommodating us on a short notice. Great staff, manager is very helpful and understanding. Thank you all so much.

Iffat S.  |  Overall Experience 
Rating:
5.0

Thanks for shipping without any damage

Raghavendra M.  |  Overall Experience 
Rating:
5.0

Thanks

mike m.  |  Overall Experience 
Rating:
5.0

My comments are for uboxes, I did not see the facility. I was so impressed by the customer service, great communication and reliability of uhaul uboxes. Would recommend & would absolutely use again.

Melissa L.  |  Overall Experience 
Rating:
4.0

The GM was outstanding, Melissa. She alone is the reason this location operates well. My complaint is that corporate wouldn't deliver my containers because I live 10 miles outside service area. ??

Mark C.  |  Overall Experience 
No reviews have been submitted for this location.

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