Customer Reviews for U-Haul at Preston Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Preston Hwy

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David H. on

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He was very helpful and gave us excellent customer service. We continue to use us haul because your service is always great and your employees kind.

Rita M. on

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very user friendly space with lots of room. easy in and out lot

Demarcus G. on

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Y’all just need to get the roaches out

Barbara B. on

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Customer did not leave a comment.

Ineido C. on

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Very satisfied

Tytorrial T. on

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John F. on

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Everything was good until I got back and they charge me another $30 didn't use hardly any fuel what even know where I had to pay for fuel all they told me about was mileage and with equipment cost I'll see you fuel was and with a mileage Crooks

Jeff R. on

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Customer did not leave a comment.

Carl H. on

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One thing for an improvement would to be have one more person inside on Saturday and Sunday. But over all the process was good minus my faults

gino K. on

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Robert W. on

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KAMESHA R. on

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Shequella D. on

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Both drop off and pick was very helpful and informative

Jonathan H. on

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Michael W. on

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Christian K. on

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Tammy P. on

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Gayla was great to work with. Our first contact with the office there was a lot of confusion and uncertainty they could not find our accounts.

janett B. on

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Very professional/ patient

MAGGIE B. on

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Customer did not leave a comment.

Randal W. on

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This store was a true UHaul store with all supplies that you would need for a move. The person that checked me out could not answer my questions and referred me to the manager that was gone from his desk and had three people waiting on him. Very busy location.

Floyd H. on

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Zachary D. on

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Geoffrey H. on

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My equipment was checked in very quickly and I didn’t have to spend much time here. The employees were friendly and efficient!

Shane C. on

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Truck was very bouncy and needed socks and brakes worked on. The headliner was falling off. Tires was the worst shape U-Haul I have ever used.

david B. on

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Customer did not leave a comment.

Lukela T. on

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Nothing. Everything is great there!!!

Jeffrey S. on

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The wait time to get inspection was a lil long but over all it was a good experience

Phillip L. on

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Staff helped me create harmony out of my chaos. Thank you!

Brian S. on

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Busy place on a Sunday, but staff did a great job of getting people through.

Courtney M. on

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Please do not schedule trucks back to back. If someone extends tbier reservation the next perso gets screwed.

Joseph P. on

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The workers there didnt seem motivated. Took 15 minutes to check out and waited 7 mins to have someone come out to check the equipment back in. Also the online option is not user friendly.

Debra W. on

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Customer service and equipment were both great. If ever needed again I would not hesitate to choose this location again.

Donald H. on

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Installation was quick and friendly.

Reginald N. on

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David S. on

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A very good experience over all. Poor response time after being put on hold (on a Sunday) and a poor attitude from an associate (same weekend) resulted in 4 stars instead of 5.

James L. on

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Ken K. on

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Gayla was very professional and helpful. I would definitely use this facility again.

Mark S. on

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Gayla Schade was amazing from start to finish. She was very knowledgeable and provided great packing tips. Gayla was able to work with my time schedule and delivered the UBox in a timely manner .

hernando y. on

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I appreciate

Jamie T. on

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Perfect experience from the start, would highly recommend to anyone! Had no breakage either! Gail (driver) was wonderful & so helpful. Thank you!

Marie P. on

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I had a Ubox delivery. I did not go to the facility. Gayla Schade was the person who delivered and she was absolutely wonderful!!!

Jeff H. on

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Our experience was especially good. The representative was very friendly. We rented a truck to tow a Ubox and it was all hooked up and ready to just drive away when we arrived. Excellent service!

James W. on

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You guys were awesome

Jeff M. on

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Great delivery experience

Tia M. on

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I did not visit the actual u-haul facilities.

dan l. on

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The people at the Preston Hywy were very helpful and very friendly Top notch people

Angela R. on

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I used the U-Boxes, it cost me $280 to rent them and there was alot that I was not told for example: there is a monthly fee for renting them, there was an additional fee for delivery.

Erica W. on

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Gayla was absolutely amazing with scheduling delivery and pickup of our U-Boxes. Highly recommend!

Lindsay N. on

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They were very accommodating when I requested to access my uBox a week early. Great customer service throughout the experience.