Customer Reviews for U-Haul at Sam Houston Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Sam Houston Dr

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Charles O. on

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Emma K. on

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Lorie O. on

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Nancy A. on

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Fast and Friendly Service, If I move again, we will Definitely call and reserve another truck AGAIN?? THANKS

DUSTIN J. on

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Nothing. I always have a good experience at this location. They have clean trucks and good customer service.

mary s. on

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Paige G. on

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bertha m. on

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CARLOS G. on

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Darrell P. on

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christina j. on

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Everyone was nice. The service is great.

Cara R. on

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Very helpful and quick with drop off process!

Taneel O. on

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Tricia E. on

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Tim K. on

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Juston Olson provided superior service

sarah C. on

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robert r. on

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karen l. on

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Yadira G. on

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I went online to reserve a truck, I got received a call that I would have to pick up in Victoria. Day of pick up I was told there was not a truck in the size I requested. They gave me a 25 ft truck to move 1 bed a dresser and 5 boxes. I was not at all happy but took it because I had no other choice.

John W. on

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Location is good

larry p. on

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mary w. on

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Representatives were very helpful & courteous in this stressful situation (Hurricane preparation) We will use this location again after the hurricane is over for our needs M White

Barbara H. on

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Edgardo R. on

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Well, when I picked up the light truck, I didn't realized the hitch ball had a lock. So, when I was going to set my trailer hitch ball, cause was different, I couldn't. I had some delay because of that cause I was already in another city.

Eva C. on

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Rudy M. on

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Richelle P. on

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Joe P. on

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The people were very friendly Thanks

Donna C. on

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My experience was wonderful. The young Hispanic man that helped me...his name started with a J......has great customer service!!

Elizabeth G. on

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James S. on

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I returned the unit in the middle of the night. The fuel was at three-quarters of a tank when I picked it up and was at three-quarters of a tank when I dropped it off. When I received my final bill in the email they had tacked on an additional 5.5 gallons of fuel and charged me an additional $20

Rickey H. on

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bobby C. on

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Mr Justin runs great co store. best in Texas..

TOM A. on

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Larry L. on

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Trailer was not clean when I picked it up.

William H. on

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Reserving online only complicated things. It would have been easier to handle everything at the location. website says the size of trailer I need is available and I reserved it. Get a call that says that trailer is actually not available but we will rent you the next size up for the same price and it will be at a different location. So we go to new location and the price is correct and had all kinds of wait for all that to be straightened out. Alex assisted me and was very professional and took care of everything it just look a lot of time due to paperwork and overriding prices. He did an excellent job. It wasn't his fault. I blame it on the website not being accurate with what's available at each location.

Robert D. on

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Thomas E. on

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The store manager was very helpful and guided me to the best way to set up my rental.

LINDA M. on

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You need to get some people in the Victoria location that actually know what they are doing. My reservations were messed up 2 times and then they told me I was going to have to go pick up the truck 30 miles away. The lady there told me she could not help me with the tow dolly. It was a mess until the person from the call center called me Tuesday morning to make sure I was getting the truck. Thank god he got it taken care of for me. Even though I was a day and half late getting loaded.

Dylan L. on

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Only issue is the online website allowed me to reserve a 26 foot truck and confirm. The local uhual had to scramble and could only get a 17 foot truck. They were puzzled that the website would allow the reservation. They did compensate for the mistake but the smaller truck resulted in two trips instead of one. Other then that the local uhual place is run extremely well and went beyond to satisfy me!

Leah B. on

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First van had leaks so bad we had to unload all our furniture and go get another truck! The second truck leaked in the cab but we couldn't return it because there was not another truck available! Poor business!!

Rodolfo M. on

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SYLVIA T. on

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James W. on

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We arrived a little after closing time, but the clerk was still very courteous and helped us park the trailer.

James D. on

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Al L. on

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Again it's uhaul customer service that was not a customer advocate, not the dealers fault

Andrew R. on

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Karen A. on

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Employees were nice. Facilities looked like they had seen better days. I guess that keeps the price down. Employees were quick to check in truck.

Annelise P. on

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Helped us out a lot and were very professional.

Jami K. on

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chris d. on

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Very great customer service. Jacob helped me and answered all of my questions. Would definitely recommend this location to a friend.

William N. W. on

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NORA B. on

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gabriel o. on

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Amy R. on

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Give better explanations of charges. I was told that I could even return the van by 9 the next morning. The associate never mentioned any extra charges for that so I was very surprised to be charged for another day when I returned it that night at 9:40. I had pickup at 9 for 12 hours but it was not 9 when I got the van and drove off the lot! Not happy about the added charges. I'll use another service next time.

priscilla r. on

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As always I was so happy the service on all levels. Thank you!

Michael M. on

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jorge d. on

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Crystal M. on

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Sam p. on

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amber a. on

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Honestly I hate y'all... I was late to work because of yalls stupid trailer not coming up... NEVER NEVER NEVERRRR WILL I GO BACK OR SEND ANYONE I KNOW THERE....

diana h. on

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Everything went perfectly with my rental experience. I was able to pick up and drop off the uhaul rental in a timely manner and the vehicle was clean and well maintained. The employees were all very polite and helpful. I would recommend this location to everyone.

Enoc S. on

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I booked the U-Haul two weeks in advance and showed up at opening time and there was no U-Haul for me to pick up

David A. on

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Natalie G. on

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Arthur M. on

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I talked with no one. I just dropped of the truck in the parking lot after hours.

Byron B. on

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The gasket on the top of the windshield was loose and hitting the top of the cab. I had to stop and duct tape it in place.

patty s. on

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Donald H. on

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back of truck was not swept out from last customer

MELINDA L. on

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Jason went far and beyond what he was scheduled to do. thank you Jason

ARGARTA A. on

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Actually, your staff at this location was very professional and courteous. As stressful as moving is, their help was greatly appreciated and welcomed

gloria t. on

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The workers need to make sure that what the customers are asking for they need to make sure that they have it. If not they at least need to let the customer know they dont have it.

Charles M. on

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The young man that attented to me was very professional and knowledgeable and was at work an hour before they opened.

martha m. on

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Melissa C. on

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Went above and beyond to help me with some brake light problems I was having. Both gentlemen were pleasant and professional.

Erika H. on

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PAUL D. on

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lynne k. on

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Customer service in Victoria TX by their staff was excellent. He acted like he was glad to see us and appreciated our business. I would and will recommend U-Haul in Victoria TX.

Sarah H. on

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Extremely helpful and professional. They were quick and courteou.

Michael R. on

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JEFF R. on

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Steven D. on

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Francisco A. on

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Beth V. on

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jason r. on

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Cheaper rates

joseph b. on

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Outstanding ... keep up the good work ...

mike p. on

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Chris R. on

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The safety chains were not connected to my truck!! The guy hooked up the trailer and the lights. But didn't hook up the chains. You need to have your people do a better job from the safety side

MELISSA O. on

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I ABSOLUTELY LOVE THIS LOCATION!!! ;D ALWAYS KIND AND COURTEOUS...PLEASE LET THE CALL CENTER KNOW THAT WHEN I REQUEST THIS LOCATION....I WANT ONLY THIS LOCATION, NOT ONE THAT CLOSES BEFORE I LEAVE WORK (STEPHANIE)PLEASE LISTEN TO YOUR CUSTOMERS...THANK YOU, MANAGER FOR GETTING MY 5X8 FOR ME FROM ACROSS TOWN!!! YOU GUYS ARE AWESOME!!!

JASON M. on

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Nothing it was good

Cody J. on

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Mary T G. on

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anupamjeet S. on

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Aimee M. on

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The gentleman was very helpful in getting our truck and auto transport returned even though we brought it to them instead of another U-haul business in Victoria. He took care of it with care and efficiency.

Barbara F. on

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People are so nice.

MELISSA C. on

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terry s. on

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sarah C. on

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The two men that we're working were very professional and very nice

Kenneth W. on

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Sue S. on

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Very friendly and great customer service. They answered all of my questions and it was a pleasant experience.

regina h. on

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theresa c. on

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Tiffanny F. on

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alexandria a. on

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Justin was very helpful.

MELINDA T. on

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Robert S. on

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I had a great experience at this Uhaul store. Pick up and hook up were awesome and the people were friendly and helpful. However, I did have difficulty using the express check in on my Verizon (Samsung Galaxy) phone. I had an issue when reading the warning documents then going back to check the boxes. Every time I would go back to check the box after reading the document it would dump the data I had entered previously. Maybe the execution works well on a computer but via phone it was painful at best.

Gaye M. on

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In and out. Helpful and polite employees. Was glad to experience uhaul for this move

Ron p. on

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Dropped off after hours

Bill s. on

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Larry L. on

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Esther H. on

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The attendant was very professional and courteous

nathan w. on

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JOEY D. on

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The customer service rep needs to work on how to secure Auto transfer he lacked the skills and the knowledge I had to go to another U-Haul service center to get the other transfer secured it would have been a major catastrophe if I wouldn't have went to another service center

Rick M. on

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Uhaul rep went the extra mile to help me. I arrived 5 minutes from closing yet the uhaul rep was welcoming and helped me with what I needed.

Randy U. on

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I set up rental online and the location had no idea about the rental. Please ensure you coordinate. Location had to jump through hoops to get my rental.

Lee B. on

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Joe B. on

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RICK R. on

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trailer was missing a few items. one tail gate pin and chain hooks were not adequate for hook up.

Houston S. on

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Everybody was very courteous and efficient. Good experience

Richard G. on

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The on-line ordering process was quick and easy. Pickup and drop off was very efficient. The customer service at the Sam Houston location is great. Definitely plan on using them again.

STANLEY S. on

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No suggestions, it was a great experience. The worker (manager?) was at the building before it even opened, and helped me get everything ready. This was a huge help. Thanks to that guy.

Melissa L. on

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Additional staff during peak AM hours. Stephon was very experienced and friendly.

eloisa p. on

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JORDAN H. on

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KENNETH K. on

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Dianna A. on

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Was ready when I arrived and the U-Haul personnel were very helpful.

corey w. on

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NORA B. on

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Melissa L. on

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George S. on

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Stefan was courteous, friendly and helpful.

JOEY D. on

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Amelia s. on

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Patricia L. on

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Great people very friendly and helpful

JOEY D. on

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David P. on

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Update computer, associate had hard time bringing up reservation.

Lauren M. on

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Thank You Clay and Associate for helping me with prices on trucks and explaining any questions we had plus my son had fun getting to ride in a big truck!? Thank You!!

Mandi L. on

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They tried to charge me twice and told me to have the U-Haul back in six hours when it was a 24 hour rental.

Jeffrey H. on

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Employee who quoted price at pick up mischaracterized discount: the truck was at 1/8 of a tank & I was told I had to return it at 1/4; I was also told this would result in a $25 discount but was in reality only $15, which is not a big deal in & of itself but in concert with everything else -- employee could not work the printer & asked me to take a photo of the contract with my phone, which is hardly professional; when he asked me how far I would be traveling I said 20-40 miles, no more than 40, he wrote down 20 (I went 30 & was charged for those 10 extra miles) while he indicated to me at pick up that it 'wouldn't matter;' I returned the truck at 1/2 tank -- a full 1/4 more than necessary -- & of course there's no credit for this, a company policy no doubt, regardless of my noticeable dissatisfaction with the additional billing; & the woman who checked me out when I returned the truck seemed completely disinterested in customer service -- it was annoying. Ultimately I look forward to taking my business elsewhere in the future, which is a shame b/c I use U-Haul often.

Rosie H. on

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etta m. on

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Lilia V. on

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DELBERT A. on

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the lady the worked at the one in Victoria was great went way out of her way to help and hook up the trailer for me. as a DAV She she get 10 stars . Thank you Dale

Shawn W. on

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Nothing it's great I only use this one thank you staff is very friendly & makes you feel welcome

Karen V. on

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Claudia M. on

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very good customer service people working there

Li Hui W. on

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Friendly staff!

Mark S. on

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Friendly & courteous

James M. on

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Anthony C. on

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The actual U-Haul location was fine and the staff was friendly. What I find unacceptable is getting a phone call the morning of the rental to say that the RESERVED trailer was unavailable and that the closest one was an hour away. Had I known in advance, I would have made alternate plans. Get your reservations in order, U-Haul.

Gloria N. on

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MARY G. on

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Excellent service

Will R. on

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We always use the Sam Houston location to rent a UHAUL the staff is helpful and prompt to process our requests.

Samantha D. on

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krysta m. on

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Ashton K. on

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I was very upset to notice 40 dollars extra taken out of my account the next morning. I was never told they take out a deposit then refund it into the account. I had just enough in my account to pay thr 41.61 I was told id be charged; therefore, the extra they took out overdrafted mt account. I was told I could pay 100 cash and then get like 58 back once I turned the truck in; however, if I used my card all I'd pay would be 41. I was very unhappy when I found out I was charged 85 instead.

Patrick A. on

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mark o. on

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ira h. on

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When you order a curtain size trailer and you didn't have the one I ordered and gave me a smaller one so now I have to make another 6 hour trip because everything didn't fit

darrell s. on

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I would hire some new staff, for they were very disrespectful and lazy.

Sally B. on

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Joaquin G. on

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deborah p. on

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James M. on

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Very attentive and professional staff

Stephanie C. on

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I was charged for damage I didn't do.

Naquin H. on

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diedri w. on

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The employee John needs instruction in customer service. If it had not been for the young man Jacob, I would've walked out!

John D. on

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kayla m. on

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Joe C. on

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Ryan E. on

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Dina H. on

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Very helpful and professional. Thank you!

Kim F. on

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Very friendly and quick. Great place.

Eric K. on

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claudia c. on

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Really worked with me

David B. on

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very helpful employee he even went out if his way to help me and show me how to tie the vehicle on the trailer very happy with my experience thanks for hiring good employees

Alisha S. on

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Thanks for being so dependable during a stressful time as moving! A piece of mind service when everything else is in a state of chaos.

Jose S. on

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Keep doing what you are doing. Courteous and efficient service.

Dennis A. on

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nathan r. on

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Did not have my reserved trailer and the employees were rude and unwilling to help. Terrible customer service. I will never return to this location

Imelda L. on

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I really can't rate because we just dropped off & left. The personnel did come out and greet us & was quick & easy !

Robert M. on

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ralph m. on

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Linda L. on

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Justin was great and registered our concerns.

Paul L. on

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Keep doing what you're doing. Great experience.

Enrique O. on

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The protection plan is too expensive, over charging, but I purchased it just in case, hassle free.

todd c. on

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Bryan M. on

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mike P. on

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DANNY H. on

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Jason H. on

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Honestly, nothing. I have used this Uhaul location several times and it has always been a great experience. Thanks for providing excellent customer service.

Michael m. on

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Luke S. on

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Robin P. on

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RICK R. on

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Sarah A. on

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Steve H. on

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Personnel were very courteous and even helpful. It's not these guys fault but we're still not happy!!!!

Aaron D. on

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Vickie O. on

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Linda L. on

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Manager Justin is terrific. Understands customer service in a way that brings people back. He is an asset to the company.

Twyla T. on

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Be sure to verify that the drop off locations are still operating before giving the chamfer that option.

Cornelia H. on

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Cindy J. on

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Day before got a call no truck is available but we could go to a different town and get a truck. 2 hours call from same location that the truck was ready. Bad confusion or miss communications. Reservation was made aver a month in advance.

Gary S. on

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Na

DARYL G. on

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Juan S. on

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Jennifer M. on

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Johnny M. on

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Thank you for making my out of state move easy, everything was ready when I needed it. Great customer service! Thanks again!

Marco A. on

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Curtis C. on

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Ken S. on

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Every one was very polite and helpful. Was a pleasure to have this interaction.

Houston P. on

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Renting a trailer from the U-Haul Center here in Victoria was a quick and easy experience. From the time I drove up, until leaving with my contract wasn't more than ten minutes. The representative were very helpful, I felt like I was in good hands.

Omar A. on

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none

WALT D. on

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Scarlett M. on

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This was the worst experience with uhaul EVER!!! Because this office double booked the trailer I was getting apparently. When I made the reservation, I made it for 2 FULL days and when we picked it up, which we didn't realize when we signed the contract, that we only had it for a day and a half. THEN they called and wanted to know when I was bringing it back. REALLY!!! what does it say on my contract?!?!? Then they call me that night and tell me I need to have it back by the noon because they have it rented and if I don't then I will be charged a rental fee AND $125 fee for them missing that afternoon rental!! It's not MY fault they screwed up. When I received my rental email it wasn't right and I had to call and tell them it was wrong and they still didn't get it right!! I can't believe they called and threatened me!! what kind of business practice is this?

patricia d. on

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I don't really think there are is a lot that needs to be improved upon. The man who waited on me was helpful and respectful.

Omar A. on

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none ,

Shawn P. on

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Website says trailers are available that the do not have....2 different occasions that I couldn't get the trailer I really needed when it said they had it.

Bernice R. on

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AVIN M. on

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MARK A. on

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Winifred Q. on

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The staff was very professional, and helpful. Allen and Stephan answered all my questions, set up the hitch on my SUV and were accommodating when I needed to change the date. The problem I had was that I asked twice if I gave the deposit in cash, would I get it back when I returned the trailer. This did not happen. I needed the money for a security deposit on my new apartment. I was told that UHaul sent me a check. The problem is, I am staying at a motel, and have no address yet. If UHaul did send me a check it is waiting in Victoria, Tx, as I have a hold on my mail. I am upset that I was promised something, asked twice to make sure I would get my deposit back, and feel like I was not told the truth.

William S. on

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TAB T. on

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Casey S on

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I have enjoyed the U-Box rental thus far. The box was loaded and ready to go first thing in the morning when we came to pick it up, and the facility manager was very helpful.

Joey D. on

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alisa j. on

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The guys who helped us pick up was awesome!! They laughed with us and were very helpful.

Todd M. on

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Stephanie E. on

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I dropped the truck off well after hours. No one had the opportunity to help me. I have used this location before and always been pleased, it just did not apply in this case.

John J. on

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Linda t. on

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Kyle C. on

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Eric J. on

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Customer service was prompt, courteous and friendly.

John W. on

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Jeff T. on

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David H. on

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Terese D. on

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ray t. on

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Eaoyong W. on

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Debbie T. on

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John J. on

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gwendolyn m. on

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Mike O. on

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Excellent in every way

Roy F. on

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In and out.

Jerry P. on

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John S on

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Great Staff!

MARILYN T on

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The staff was excellent, very helpful, professional and courteous, especially Ric. Because of this experience,I have already recommended that my friends use this service.

MARIANNE M on

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Ric at Sam Houston UHaul is a gem. The computer system gave him grief at every turn, but he got the equipment I needed, on time and in a friendly, professional way. I will always be indebted to him!

BOB LINDA S on

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The people were great to work with. However, something needs to be done with your computer system.