Customer Reviews for U-Haul at Whalley Ave

5,011 reviews

116 Whalley Ave   New Haven, CT 06511
(E Of Rt 10)

(203) 562-3177

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(203) 562-3177

116 Whalley Ave
New Haven, CT 06511
(E Of Rt 10)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DANIELLE S. 
Rating:
5.0

Customer did not leave a comment.

Diego G. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM M. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE W. 
Rating:
5.0

Very good . Polite customer service, very important.

Salk W. 
Rating:
5.0

friendly and helpful attendant

David F. 
Rating:
2.0

Your staff allowed people to be without a mask in the store. There was nothing said to two people while they walked around the store. this is unacceptable.

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

PAULA M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE C. 
Rating:
5.0

Very courteous staff. Thank you.

AMANDA T. 
Rating:
4.0

Customer did not leave a comment.

RHONDA S. 
Rating:
5.0

Friendly, efficient

DAVID H. 
Rating:
5.0

Standard cleaning of windshield/windows and interior bed. EXCELLENT Customer Service 🎯💯

ERIC M. 
Rating:
2.0

1. Have equipment available at the location and time the reservation indicates. 2. Train your staff that telling customers "you're just going to have to wait for one to come in", and "this happens all the time" neither help to calm or reassure customers for whom the reservation is not being honored, and are paying movers hourly.

FRANCIS S. 
Rating:
3.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

The staff were friendly and knowledgeable. I was impressed with the staff at this location. Please put my recommendation that they all get a raise into their employment file. Most people don't do their jobs. Your staff at this location is exemplary. Please reward them. Thank you.

RHONDA S. 
Rating:
5.0

Customer service was great.

TANYA S. 
Rating:
5.0

Customer did not leave a comment.

Theodore K. 
Rating:
1.0

Pick-up: After waiting 10 minutes waiting at the desk for a clerk, paperwork was easy. Then clerk just said, "Here's your key. Your truck is parked somewhere outside." The van: Big blob of dried bird poop on the windshield. Muddy footprints on the mat. The window crank came off in my hand. Drop-off: Building had a big sign "Equipment Return Here. Wait with equipment and an attendant will be out to assist you". After 15 minutes of waiting and honking the horn, I went inside to find the same clerk playing games on his phone in an empty office. "Why didn't you help me out there?" "Didn't know you were there. I was helping another customer." "Why does that big sign say 'Wait with equipment'? [shrug] "I don't know." This office is close to my home but from now on I'll be using Budget or Home Depot or Lowe's for my truck rentals.

BRIAN N. 
Rating:
4.0

Customer did not leave a comment.

BOBBY V. 
Rating:
5.0

Customer did not leave a comment.

PAULA M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS D. 
Rating:
5.0

Great

ALI S. 
Rating:
4.0

The first vehicle I rented (11/7, 15') had several scratches that had not been documented, so I was worried I might be charged for them when I returned it. The second vehicle I rented (11/9, 10') had some damage to the left front headlight, the side mirror on the passenger side was difficult to adjust, the radio faded in and out, and the cabin smelled like stale beer. Both trucks performed well and served our needs, despite these minor issues. Also, all customer service agents were friendly and helpful.

SILAS M. 
Rating:
5.0

All good

EDDIE B. 
Rating:
3.0

Customer did not leave a comment.

JEAN H. 
Rating:
5.0

Customer did not leave a comment.

ABDOLREZA S. 
Rating:
5.0

I was helped by Angela Roldan and she was great. The person who had rented the truck that I was supposed to use was late in returning it, and so Ms. Roldan made other arrangements so I could rent a different truck and not experience delays with my move. This was very thoughtful and so so so helpful.

LEAH L. 
Rating:
3.0

Had issues with starting my rental with the app and had to go inside (the counterperson was very nice and helpful). Also the lock on the box of keys was a little rusted and very difficult to open/close.

Nina Y. 
Rating:
2.0

We reserved an appliance dolly a week beforehand, along with our moving van. We were informed the day of pickup that they had no dollies whatsoever available to rent that day. This really made moving our couch impossible; please don't allow online reservation/rental of dollies if they're not guaranteed!

MAIAJOI B. 
Rating:
5.0

Clean, quick, nice people working, great experience

LAUREN C. 
Rating:
3.0

Store opened late. but eveything went fine after that. Found you afterhours pick up too difficult to use.

PATRICK B. 
Rating:
4.0

Customer did not leave a comment.

WAYNE H. 
Rating:
5.0

Customer did not leave a comment.

Yosef R. 
Rating:
5.0

Customer did not leave a comment.

TASHA W. 
Rating:
5.0

The young woman representative was excellent. She was everything a good salesperson / representative should be, very efficient, personable and professional. I highly commend her work

David H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Excellent service, great staff

JOHN M. 
Rating:
5.0

We had some trouble finding some basic controls in the van. A 5-minute orientation to controls for aligning side mirrors would have been helpful, also for headlights & wipers.

Alice E. 
Rating:
5.0

Great customer service . Thank you

EILEENE B. 
Rating:
5.0

Customer did not leave a comment.

BRENDA M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS E. 
Rating:
5.0

Customer did not leave a comment.

Jem H. 
Rating:
5.0

You can hire more representatives like Angela at the front desk. she was so helpful. warm greeting. just nice

Lisa M. 
Rating:
3.0

Your TruckShare solution does not work for international licenses, which is to be expected I guess. But you should not allow users to check the box where it says "International License" and have them think that it is going to work with an international license. All the best Kristian

Kristian O. 
Rating:
5.0

i luv the fact that im not rushed to return the truck you are only charged my the mile .luv it !!!

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

TAMDIN W. 
Rating:
5.0

Customer did not leave a comment.

ALBERT T. 
Rating:
2.0

When we went to drop off the van on Sunday at 8:50 there was no employee present. At 9:17 we figured out how to use the self-drop off on line. We were not the only family waiting.....

MICHELE G. 
Rating:
1.0

Customer did not leave a comment.

SUDHEESH A. 
Rating:
5.0

Nothing

KENNETH J. 
Rating:
5.0

Customer did not leave a comment.

ALEX M. 
Rating:
1.0

I paid for a dolly wasn't in truck, employee was lazy unprofessional really ghetto vibes

MONEV C. 
Rating:
5.0

I dont have any!

ANTHONY P. 
Rating:
4.0

Didn't have all the moving blankets we requested for our reservation, but the employee worked to be able to get us some. She was very helpful and friendly!

JAMIE P. 
Rating:
5.0

Very positive overall.

Ryan O. 
Rating:
5.0

Both check in and checkout were uneventful. Sometimes the UHaul computers have been slow with reservations in the past, but this time they worked well, even connecting to records in another city. Nice … People at the counter were really nice, too.

DAVID L. 
Rating:
5.0

Good price and servise

EDVIN P. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
3.0

Insure that the vehicles are in good repair; ignition key was tempermental, the know for the driver side window kept coming off and it smelled of cigarettes. Also, the return process was very frustrating. I tried to use the app, but it would not accept my dash pictures. We tried 6 or 7 times with 2 phones. We ended up using the web site, but it still took more than one try. It was a long day of moving and all we wanted to do was drop off the truck, but it took almost 30 minutes to complete the process.

TAMARA S. 
Rating:
5.0

Customer did not leave a comment.

AVA C. 
Rating:
5.0

Customer did not leave a comment.

ADAM G. 
Rating:
5.0

Customer did not leave a comment.

Dorrin A. 
Rating:
5.0

Croix Lyde excellent customer service, helpful, calm and very professional. He made my day with recognizing I am a veteran I received a discount. Well needed! Thanks u haul for Croix

ANDREA C. 
Rating:
5.0

Customer did not leave a comment.

YANEA D. 
Rating:
5.0

Customer did not leave a comment.

MIGUELS U. 
Rating:
5.0

Guy at counter friendly . Good service

ALBERT R. 
Rating:
3.0

Customer did not leave a comment.

TERRI P. 
Rating:
5.0

Customer did not leave a comment.

CHADLYNN S. 
Rating:
5.0

Customer did not leave a comment.

Chanler B. 
Rating:
5.0

Customer did not leave a comment.

ROSHAN G. 
Rating:
5.0

No improvement comments now . Would like to say Audrey and Juan do a Super Great Friendly Service from Beginning to End ... 😊😊😊

LAURA S. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

LISA L. 
Rating:
1.0

The truck BROKE DOWN after we had loaded it. Then UHaul had me on hold for 1 hour and it was impossible to reach the front desk at the location. I'm very disappointed in my experience overall.

AILEEN F. 
Rating:
4.0

The pick up and drop off experience was a little weird because I didn't know what to expect.

TRAVIS P. 
Rating:
4.0

Customer did not leave a comment.

SANDRA J. 
Rating:
5.0

Customer did not leave a comment.

Chun Wei C. 
Rating:
5.0

Customer did not leave a comment.

MELISSA A. 
Rating:
5.0

Great customer service

DINESH M. 
Rating:
5.0

Great service!

ROOSEVELT B. 
Rating:
4.0

Customer did not leave a comment.

MECHAM B. 
Rating:
5.0

Nice on time

Natacha O. 
Rating:
5.0

Pickup and drop off of the vehicle both went extremely smooth. The staff were professional, efficient, and kind. The vehicle was clean and everything worked very well. Thank you!

KIMBERLEY G. 
Rating:
5.0

Customer did not leave a comment.

ARIEL B. 
Rating:
4.0

Make sure all lights are working you can't tell there are no back break lights unless somebody tells you

michael P. 
Rating:
5.0

Customer did not leave a comment.

Jermaine M. 
Rating:
5.0

Was in and out quickly, and return was easy. Friendly staff was helpful.

FRANK L. 
Rating:
5.0

They handled things well even under pressure they made it worth the time. When the computer wasn't working they keep trying and give their best.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

Oded C. 
Rating:
1.0

We reserved furniture pads with our truck and were told that there were no furniture pads available when we showed up to pick up the truck. The store didn't contact us, even though they knew ahead of time that the pads were unavailable. (Nor did the they offer to get the pads from the other location, which is under the same management). The store manager said we had to buy the pads from them (would have cost us >$70) or go to another location 40 minutes round trip to pick up pads. We had movers waiting and couldn't afford to drive to another location to get pads. It was a bait and switch. Horrible experience, will never use this location again. Markell the manager refused to take any responsibility. They said they often have people show up with truck reservations and no trucks available. I've used UHaul before in other states and the experience was always fine. This location has terrible management! In the future, if a store doesn't have an item or truck that has been reserved, notify the customer before they get to the store. People who are moving are coordinating lots of different things and Uhaul is taking advantage of its customers by lying about what is available at a location.

Martin L. 
Rating:
5.0

Great service both in store and on the phone when I had an unexpected circumstance that required an extension of time on the van rental.

Katherine K. 
Rating:
2.0

The latch on the back was broken (very difficult to lock the truck at night). The visor was broken and would constantly fall forward while I was driving. The back was all scratched up and seemed to be quite dusty. Definitely not sure why this happened, because normally the trucks are well maintained.

ISAACALEXANDRE J. 
Rating:
5.0

Parking space for oversized vehicles.

ada S. 
Rating:
5.0

I really liked your people they was good at answering questions qnd giving feedback. I really appreciate your help Thank you

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA W. 
Rating:
5.0

Customer did not leave a comment.

Bilal C. 
Rating:
5.0

professional customer services

SAMUEL R. 
No reviews have been submitted for this location.

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