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John B.Customer Reviews for U-Haul at Williamson
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Whitney and Elisha have excellent customer service. I was well pleased.
Ronda D.Clean the front windshield!
Don D.All good with the return.
Reed R.James was very knowledgeable and pleasant to make my rental experience nice
rebecca P.James was great and installed my hitch quickly and efficiently! Highly recommend
Sydney G.I would like to thank the representative at this location.
William H.Quick, Friendly, and Efficient. Staff recognized that the hitch was setting the trailer too low and flipped it on the spot. Very grateful for their expertise.
Joseph K.Just keep up the good work you doing.
Vincent M.Horrible experience!!!!!
Tiffany C.The amount of time I spent waiting in line both to pick up and return the truck was unacceptable. The truck smelled of cigarette smoke. The truck's steering was very loose and made going around corners difficult.
Sean S.The person that rented the vehicle was very nice and when I returned it the person was very nice. Thumbs up for sure.
hector C.Great
Joanne T.James Stasko is superlative in customer service and care. The highest of recommendations to his Williamson Road in Roanoke VA location
jessica H.James was very helpful & accommodating!
Patricia M.The older gentleman working is somewhat rude and short. But did job correctly so can't complain too much
Jeremy K.James stasko is awesome to work with and is always very helpful! I use this U-Haul everytime. Great job to James again cant speak good enough about him!
cody L.Have Gas Pumps At All U-Haul Locations, So Every Truck, Everytime Has A Full Tank Of Gas When You Rent It.
tony S.The vehicle I rented wasn't cleaned out in the back. I took pictures and showed them to the staff after returning the truck. It was snowey weather so I can see how they could have missed it
george A.The entire U-Haul experience was excellent -- it made my move manageable. Having customer service available by phone to resolve issues was critical for truck pickup since the truck I reserved couldn't be located at my first choice for pick up. Although I had to go to a different location, the second location (Double L Auto Care) where I got the truck was efficient and got me on the road quickly.
Carla D.Employee was very nice and professional. Pulled the vehicle to the front of the store for me. Returning the vehicle was very easy and still had a great attitude even though it was late and he was outside working in the rain.
Kelvin L.Very cramped place to have as many vehicles as they did. Would recommend an upgraded facility just for the room that they need to store the vehicles and trailers.
RYNEFRANCIS RICH B.Nothing. The guy working today was awesome!
Rikki H.Excellent service..
Michael K.Understaffed- only the manager was there in the morning during busy pick up times. They didn't have the size truck we reserved.
Daniel B.Always a pleasure doing business James (AKA) MR. U-Haul
MICHAEL G.The proprietor was extremely helpful. She took our return after closing time on a holiday and even parked the trailer for me, as it was a tight space and I was not confident that I could do it. I would highly recommend this location.
Sharon S.Great customer service, definitely will be back!
jessica D.Right front tire had low air pressure. I pumped it up at home and had no other issues. Person helping me was very nice and efficient.
Carl G.I'm satisfied, the gentleman James,I deal with today and even before has always taken care of me ty U-Haul. Great job James🤗
VIVIANDIANE C.Gracias
luis A.The key for my rental was with an employee who was off duty. The employee who had the key said she would be there in 5 minutes. After waiting 15 to 20 minutes I tried to rush the on-duty employee. She accused me of being rude, which I may have been slightly due to being impatient. The employee was not very professional and did her job poorly. She was more concerned about keeping her daughter quiet and making sure no one knew she had her child at work. I ended up waiting at least 30 minutes before the keys arrived and I could leave. I will never go back to that location and will do my best to find a different rental next time.
Robert Y.Had a 10:00 am but didn't get the car back until 5:00pm. Need to be better on scheduling
John V.The clerk was great to work with, we appreciated his attitude and calm working with delays.
Lisa K.The Only Thing That I Would Say Is Send All Trucks Out With A Full Tank Of Gas ⛽ï¸
tony S.It was crowded and no where to park, and the drop box was hard to locate!
Rita S.It's All Good
tony S.I received no instructions or tips and pointers on the proper use and loading of the tow dolly.
David E.Staff was very friendly and very helpful. Made it so easy !
Dennis M.Truck was not ready on time and the low tire pressure was on and tire was 8lbs low.
Bradley G.Perfect 👍
john W.I really like the the service I got from the manager and others
ARTIELEE O.The truck was not cleaned, windshield was so filmed inside I couldn't see, had to stop and wipe when sun hit, low tire on dash alert, oil change on dash alert, trying to ask questions as I reserved was awful. And the actions of the owner manager while I was picking up was rude and very unprofessional towards me and his employee, she was trying to check lights and make sure dolly lights were ok. He screamed at her I said they are fine...
Sheila G.There's tremendous improvement i don't need in addition to that
Mmunga A.Not cheat customers!!
April A.It's Always Good !
tony S.Waiting room
Don B.It was a great experience. The man who did the installing was very competent and extremely personable. Top notch in every way!
Pete B.James Stasko was above reproach. His exemplary actions consistently showed his willingness and ability to make my U-Haul experience the best possible. I've watched James resolve customer concerns to customer satisfaction every time I was in their office. U-Haul has shown how much they care about their customers and their employees. Well done, Mr. Stasko.
jessica H.This is actually the first time in over 50 years that it was a "no problem" visit to a UHaul location. Thank God there now appears to be a UHaul site we can use. The last one used, on Hershberger Rd. in Roanoke, Va. was a nightmare! The Williamson Rd. site is GREAT.
Raymond B.Female clerk was very Respectful and Professional
ali T.James was great. Very efficient and personable. No recommendations.
A C H.The staff were friendly and very helpful. I would use this location again.
angela z. | Overall ExperienceThis location was great and went over and beyond to make everything work out great with my reservation! Great staff :)
Mary P. | Overall Experience