Customer Reviews for U-Haul at Williamson

1756 reviews

2618 Williamson Rd   Roanoke, VA 24012
(I-581 Exit 460e North Of Civic Center)

(540) 563-4981

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(540) 563-4981

2618 Williamson Rd
Roanoke, VA 24012
(I-581 Exit 460e North Of Civic Center)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Garry M. 
Rating:
4.0

Customer did not leave a comment.

BARRYEDWARD M. 
Rating:
5.0

Really appreciated letting me borrow the trailer hitch; I didn't know I needed one of my own.

NATHANTHOMAS D. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
4.0

Again my visit and drop off was all good

NICHOLASC H. 
Rating:
5.0

Customer did not leave a comment.

JAMESMATTHEW K. 
Rating:
4.0

The after-hours check-in gave me lots of trouble because the location was in an area of spotty signal. It took forever to get the required photos to upload and complete the process.

JOHNALBERT C. 
Rating:
4.0

Customer did not leave a comment.

JERRYLEE J. 
Rating:
1.0

Better customer service, friendlier, and blankets provided for customers who ordered it and had reserved it previously. Plus, the attendant said that the gas tank was full and it was only 7/8 of a tank full. I have a picture on my phone of what the gas tank reading is. I feel very unhappy from the get-go beginning on June 8 in Roanoke, VA.

Buday F. 
Rating:
5.0

Top shelf location and friendly and efficient customer service. U-Haul has it going in with technology and good equipment. Great experience. Thank you,

Ralph M. 
Rating:
5.0

James is very courteous and professional. He was accommodative to my urgent needs to rent a truck and made one readily available. He is an asset to your organization!

Jonathan W. 
Rating:
5.0

Quick friendly

MEREDITHCOURTNEY R. 
Rating:
5.0

The female that handled our business was SUCH a sweet and polite person. We GREATLY appreciate all of her help. The U-haul was very clean and we were amazed at the great gas mileage, considering we traveled a route home (Virginia) that was along the North Georgia Mountains into Tennessee. Thanks !

WILLIAMDOUGLAS C. 
Rating:
5.0

People very sufficient

WANDAGAIL D. 
Rating:
5.0

Customer did not leave a comment.

AARONDAVID F. 
Rating:
2.0

The gears was having trouble changing when we would excellerate to 40 miles per hours and the check engine light was on the whole time and it sounded also like the really squeaky under the body of vehicle.

ZOHREH K. 
Rating:
5.0

Customer did not leave a comment.

GREGORY D. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Quick and Easy !

ROBERT W. 
Rating:
5.0

I had a wonderful experience with my u haul rental. Williamson road location has good customer service employee's. I would definitely recommend them to anyone who needs to rent from them

JAMAARLOPEZ C. 
Rating:
5.0

The manager/person we dealt with was most helpful and customer service was definitely his focus.

PATRICKDIXON M. 
Rating:
4.0

The u-haul rep spent considerable time on a customer trying to rent a truck, when this u-haul location had no equipment to rent. This resulted in customers with reservations waiting and waiting and waiting. A better approach would have been to say he was sorry he didn't have any equipment but to try xyz u-haul location. End of conversation.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

DIANE NOEL C. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
2.0

The guy was busy and just told me to leave him the key. He emailed me the receipt with added charge for a few miles. All we did was drive the truck home and then down to Roanoke. They did not allow enough miles. Overall both experiences were not good and Uhaul really needs to check up on these facilities more. Very poor experience.

DENISE M. 
Rating:
4.0

Customer did not leave a comment.

Rebecca H. 
Rating:
4.0

Customer did not leave a comment.

ANTHONYCOCHISE B. 
Rating:
1.0

The guy that was there. The old man was rude didn't care how he treated people it was like here is you stuff now get the hell out. I hope you would get someone in there that is sweet and care about the people that never rented one before I try to asked questions and it was none of his business. It was like do you want it or not so to be honest if I see him in there I will not rent one.

JOSHUAPAUL G. 
Rating:
4.0

Customer did not leave a comment.

EDDYDEWAYNE G. 
Rating:
5.0

Customer did not leave a comment.

THOMASSTUART F. 
Rating:
4.0

Customer did not leave a comment.

Oliver G. 
Rating:
4.0

Great service and helpful

Khamtanh C. 
Rating:
5.0

Customer did not leave a comment.

SANDYSUE P. 
Rating:
5.0

Improve communication for people who hadn't done it before. There were times I worried if things were set in stone such as the pick up. It was all fine but it would've been nice to know more than a day in advance.

JOSHUA ALLEN L. 
Rating:
3.0

Online pickup should be faster and easier but it's not. Took forever to be approved and then I still had to go inside and talk to someone to get the key. What is the point of “contactless” pickup if I still have to go inside?

Danielle W. 
Rating:
5.0

Very fast and easy to get on the road. The lack of the truck I reserved, however, was maddening. I know that you had me over a barrel as I was doing a one way rental to Florida, but to change the equipment AND have me drive an hour out of my way to get the truck was too much. I will not use U-haul in the future.

Geoffrey D. 
Rating:
5.0

Customer did not leave a comment.

Majed A. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Extremely helpful staff, probably the best uhaul experience I've ever had

Greg R. 
Rating:
5.0

The entire experience up until the Williamson Rd experience was a nightmare. I couldn't pick up my truck initially, I called uhaul to get help, they transferred me to a department that was not even open yet. I waited 3 hours to be able to pick up my truck. When I went back to pick it up, the pickup location somehow got changed. When I went to the new location, I still couldn't pick up the truck. I tried calling again and had to wait over 30 minutes before I actually talked to someone. They again transferred me to another department that I was put on hold for again. I finally gave up and went to Williamson Rd where someone actually gave me some help. This entire experience with uhaul was terrible and threw off my moving schedule by over 4 hours.

KYLEJACOB W. 
Rating:
5.0

Have used this location before. When we pulled up in the truck, the employee came out immediately, and handled everything. We were literally there less than a minute between arriving and leaving.

ROBERTGERALD M. 
Rating:
5.0

Return and check out was excellent.

JERRY C. 
Rating:
4.0

Customer did not leave a comment.

SHANNON H. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Make the 2816 Williamson Road location in Roanoke come up on the first page when I search for zip code 24012. They have the best equipment and location for what I need to do. It's buried on the 2nd page, and closer locations to me that don't have what I need keep defaulting as the preferred location on the website when locating equipment. Also, while renting, the hold time for calling with a question is way too long.

mimi Y. 
Rating:
5.0

Customer did not leave a comment.

STUARTEDINGTON T. 
Rating:
5.0

Easy drop off. Thanks!

Arnie A. 
Rating:
4.0

Nice location

Robert J. 
Rating:
5.0

Customer did not leave a comment.

wayne A. 
Rating:
5.0

The customer service at this location is always the best no matter what and that's why I go to this location.

CHANTELLEMARIE H. 
Rating:
5.0

Attendant was very friendly.

GAIRYJ L. 
Rating:
5.0

Good service. In and out quickly. Definitely would recommend.

JAMESWESLEY B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFERANN M. 
Rating:
5.0

Customer did not leave a comment.

JOHNE S. 
Rating:
4.0

I wish U-Haul had a half day rate. I hate getting charged for a whole day when I only need a truck for a few hours.

WILLIAMHENRY S. 
Rating:
5.0

The distribution of assets could be better in the overall area. The equipment at this site is excellent. He has a good array of trucks, trailers, and car haulers.

CLYDEDOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

TAMMYLYNN O. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Service was quick, friendly and efficient!

YASMEENJOAN MC P A. 
Rating:
5.0

Customer did not leave a comment.

STEVENWILLIAM H. 
Rating:
5.0

Was a pretty nice experience. Staff was very friendly. The online site was down so we had to return the truck in person. But other than that. Excellent service all around. Thank you!

Mikayla Z. 
Rating:
2.0

My worst Uhaul experience. My reservation was switched to a different location and I didn't realize and went to where I reserved my u haul and he sent me to a different location and said I was notified and when I checked I did get a text at 8 am but I didn't see it. I went to the other location I was not greeted and ask how I was but the man in front of me was. My card didn't work 3 times even entered manually so I called my bank and they said my card was good and saw no problems neither a attempt to use it at the uhaul so I asked the employee to try again and he said it would cause a block on my card and I told him to try anyway and he did and it went through.

PAMELAMICHELLE T. 
Rating:
3.0

Customer did not leave a comment.

ROBERTJEFFREY H. 
Rating:
3.0

Website and app is slow as hell and doesn't work properly, took me over a hour of trying to return my rental on mobile

Steven F. 
Rating:
5.0

The experience was very pleasant and orderly. I will return when I need to rent.

HARLANPAGE M. 
Rating:
5.0

Customer did not leave a comment.

Arthur K. 
Rating:
5.0

Customer did not leave a comment.

Danielle M. 
Rating:
3.0

I did not realize there was a text that came in to record anything about the condition until it expired. Was not told anything about it from the check in guy. All he said is if the odometer was off let him know. It was off by 0.2 miles. May want to check the truck because according to google our route was approximately 150 miles but we went over the allotted mileage. Not sure if google was wrong or something was up with the truck odometer.

STEPHENT ODD S. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

RHONDA SENORA H. 
Rating:
5.0

Operator was polite and helpful. No hassles.

HUMBERTJ L. 
Rating:
5.0

Nothing. The guy working Friday afternoon April 16, 2021, pickup time was 4pm, I think his name was Steve. He was great, knowledgeable, quick and friendly. Had me on my way in no time.

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

michael J. 
Rating:
5.0

Customer did not leave a comment.

GREGORYMICHAEL D. 
Rating:
5.0

Nothing

ANNAMARIE G. 
Rating:
1.0

First of all, the truck had been previously been involved in an accident and was still rented. The attendant told me I would receive a credit, which I didn't. I filled the truck up with fuel prior to being returned and I was still charged for fuel. This location is totally SKETCHY, do not rent here.

Jesse N. 
Rating:
5.0

Customer did not leave a comment.

darren W. 
Rating:
5.0

Customer did not leave a comment.

PAULANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

GREGORYLUCAS M. 
Rating:
5.0

I have rented many times from this location and have always received top notch service. Each time it has been busy and they handle each customer with care. Fast, friendly and courteous service

David W. 
Rating:
2.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Perfect pickup service...fast & most helpful

Walter H. 
Rating:
5.0

Spencer always provides the best customer service I've experienced at any UHaul.

Johnathan L. 
Rating:
3.0

The Customer parking lot could use some help. Everybody part one way or the other nobody could get out. Some customers couldn't even get in needs to be better organized.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

LORIEMARIE H. 
Rating:
3.0

Not enough customer parking. Congested area.

tina A. 
Rating:
5.0

Customer did not leave a comment.

DAVIDMARTIN R. 
Rating:
5.0

Consistently a great experience at this location

ADAMGOGGIN J. 
Rating:
5.0

Customer Service was great. The availability was exactly what we needed and the truck we rented was in perfect condition.

DESIREE T. 
Rating:
3.0

Customer did not leave a comment.

CHARLES BERNARD B. 
Rating:
5.0

Customer did not leave a comment.

SHAUN K. 
Rating:
5.0

Customer did not leave a comment.

ROGERLEE H. 
Rating:
3.0

Customer did not leave a comment.

JOSEPHMICHAEL F. 
Rating:
5.0

The gentleman who waited on us was very polite and very helpful. Should I need to rent a U-haul again, I will use this location

KIM MARIA C. 
Rating:
2.0

Customer did not leave a comment.

Oliver G. 
Rating:
1.0

Customer did not leave a comment.

Cameron H. 
Rating:
4.0

The staff were friendly and very helpful. I would use this location again.

angela z.  |  Overall Experience 
Rating:
5.0

This location was great and went over and beyond to make everything work out great with my reservation! Great staff :)

Mary P.  |  Overall Experience 
No reviews have been submitted for this location.

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