Customer Reviews for U-Haul at Yale Ave

3145 reviews

3303 S Yale Ave   Tulsa, OK 74135
(33rd and yale half a mile north of promenade mall on yale )

(918) 749-7525

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(918) 749-7525

3303 S Yale Ave
Tulsa, OK 74135
(33rd and yale half a mile north of promenade mall on yale )

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KEMP R. 
Rating:
5.0

Customer did not leave a comment.

Leroy S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

Have more locations like the drop off location and more people like the owner of the location we dropped off the trailer to. Unlike the place I picked up the trailer from. The owner was the only person at that location and every time he had a customer he had to stop, tend to his customer and then come back to help me. I fully understand the owners main business comes first but even though I am renting from Uhaul I am still his customer. He was not rude to me but I could tell he was a bit frustrated. Again he was cordial enough to me but there was too much going on. One place I was really impressed with was a full Uhaul facility. They are located in Westview,MD. They had probably all the product you sell. I bought boxes and a ball hitch receiver and was tempted to buy more. The place was immaculate and the lady I dealt with was very friendly and helped. They also had an impressive yard with many vehicles to choose from. The facility was very impressive.

PAUL S. 
Rating:
2.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Showed up at 7:50 and they closed @8;00 they took the trailer and made sure we were good

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Erin H. 
Rating:
5.0

Ben the manager at this location was excellent! He exceeded my expectations with getting my trailer hitch installed. He was able to get me taken care of on a very busy Saturday. Ben provided excellent customer service and I would highly recommend this Uhaul location.

Amanda K. 
Rating:
3.0

Customer did not leave a comment.

BRUCE C. 
Rating:
3.0

Products are great, but phone customer service is the worst. Trying to talk with someone who can help is difficult at best. Really need to focus on the customer.

Charles K. 
Rating:
5.0

Ben and Chris are amazing! I needed to move fast and have a hitch installed to pull a trailer. They fit me in and got me on the road!

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Stacie V. 
Rating:
5.0

The location I was scheduled to drop off was B and B small engine repair. Before I left to San Antonio I stopped at their location to see if I would be able to drop if they were closed. They said call the after hours number and they would open gate. No answer all day. Thanks to Chris at South Yale uhaul we were able to get the drop location changed and now can use our vehicle again sans trailer. Thank you Chris

Wayne A. 
Rating:
5.0

The drop off process was quick and easy! The gentleman was very thorough and friendly!

Ladonna S. 
Rating:
3.0

Customer did not leave a comment.

CORBIN S. 
Rating:
4.0

They said they would refund me for the dolly

Michael C. 
Rating:
3.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Great experience

CHRISTOPHER J. 
Rating:
5.0

The employees here were extremely helpful and professional. My truck was ready quickly. It was a great experience.

Kelly O. 
Rating:
5.0

An overall great experience

Brad G. 
Rating:
5.0

Customer did not leave a comment.

Brian I. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

Customer did not leave a comment.

ANDREW E. 
Rating:
5.0

Appreciated the very friendly staff and the ease of renting a truck for a couple of hours. Certainly will recommend this branch of U-Haul

ANDREW E. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Nothing. Everything was superb.

Logan Q. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
2.0

The truck smelled like cigarette smoke and was covered with ash. Also it was parked on top of the petroleum tanks

REBECCA M. 
Rating:
4.0

Customer did not leave a comment.

Carol D. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
1.0

There was no dolly in the truck when we picked it up and we were not told that there was supposed to be a dolly in the truck because I had told the person who gave us the keys that I did not want to rent one (we had our own). Then, the next day, after we returned it, I was charged for a dolly which was not in the vehicle to begin with. On top of that, I ordered two packs of moving pads and a tv box. The pads were in the truck and returned, however, there was no tv box in the truck to use when we got to the moving location. When I called the location to ask about the dolly charge, she was rude and not helpful at all. We have told her to go back and look at the cameras because there was no dolly, but I have still been charged.

Austin M. 
Rating:
5.0

The sales person was awesome! Friendly, fast, helpful and efficient.

betsye C. 
Rating:
5.0

You guys were wonderful. Ben was very helpful and professional. Thank you

Michael N. 
Rating:
5.0

Good

JOSEPH T. 
Rating:
2.0

The check engine light in the van was on, the parking break was broken, I purchased insurance and once I got stuck in the mud was told by the employee at this store that it would cover a tow. I wait 20 minuets after filling out an emergency help form online only to find out it actually doesn't cover a tow. The employee was nice initially but it was not a good experience overall.

Allison W. 
Rating:
4.0

Customer did not leave a comment.

Philip B. 
Rating:
4.0

Customer did not leave a comment.

BRIANNA R. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Just keep up the good customer support. Most of us in need of renting moving equipment are already stressed and that positive attitude has a calming effect.

THOMAS N. 
Rating:
5.0

Customer service was excellent! The truck was clean also just had a slight smell of smoke. All in all I was very impressed by the professionalism of the staff and by how friendly and nice they were. I'll definitely be using Uhaul again! Bravo!

Clint B. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Customer did not leave a comment.

Malcolm J. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

More than helpful. I my Daughter died April 21st & after the funeral been takes with cleaning out her house. Had a very bad experience at another U-Haul site the day before. Thanks for the chance to share this Kevin

kavin W. 
Rating:
5.0

Customer did not leave a comment.

jeffrey M. 
Rating:
5.0

Kim and company were all great and excellent to work with I used Uhaul three times in the last month and each time was great. Thank you.

Albert B. 
Rating:
5.0

Very friendly and helpful .Thank you

Regina B. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
1.0

Fix your trucks. I know I put a quarter tank of gas in this truck, however personnel claims I did not and I ended up getting charged wayyyy more than I should have. No I do NOT recommend this shady ass uhaul... I'd rather drag my belongings across the country than use a uhaul again 😒

Jared B. 
Rating:
5.0

Friendly, knowledgeable personnel, facility and equipment clean and well maintained. Guick in and out.

THOMAS N. 
Rating:
5.0

The Manager was so very helpful He just made My experience Awesomely Wonderful. Thank You, Star J. Johnson

Starla J. 
Rating:
5.0

Overall, very good rental. The people I delt with were very courteous and professional. The only hiccup we had was the location I was to pick up my truck from did not have their vehicle returned to them the night before. So I was routed to another store a few miles away, which was not a big deal. The staff was very appolegetic about the situation. Again, nice folks, good trucks and satisfied experience....

Kevin S. 
Rating:
4.0

Nothing

Alfred O. 
Rating:
5.0

Pickup and drop off went without a hitch!

Dennis D. 
Rating:
5.0

Everything was great

Scott L. 
Rating:
5.0

Even with the power being out, they were very personable and completed the check-in as quickly as possible. When I returned the pick-up they were very welcoming and made the drop-off very quick and simple. The pick-up was clean, comfortable, and in good working order.

Tracy M. 
Rating:
5.0

The manager was an awesome person, explaining, assisting, all things needed. Very professional, and knowledgeable. I will definitely use this store in the future.

Deborah P. 
Rating:
5.0

Customer did not leave a comment.

Noah M. 
Rating:
5.0

We have used this location twice in the the last week and have been pleased. The only issue we had was returning the truck after hours and not understanding location sharing had to be turned on in two places however that was nothing to do with the location or personnel. Thank you.

Albert B. 
Rating:
5.0

Customer did not leave a comment.

Elsie H. 
Rating:
1.0

When an attendant gives me a price quote that person should follow up which pricing that was quoted! I went to the location for availability of furniture pad rental! The attendant dated my inquiry as when I rented the pads that I picked up the following day! The rental charge told to me was 5 dollars per 6 pads. I picked up the pads the following day and keep them two days! When I checked the charge I was billed for 3 days! Not good business! I will never return to the same location! I feel cheated!

Kin R. 
Rating:
5.0

Anthony was very personable, thoughtful, and helpful. He was obviously busy but was very accommodating and considerate. Anthony represented Uhaul very well and I appreciated his time and consideration. Thank you!

Albert B. 
Rating:
5.0

Everything has always been great when I have needed to rent from you! Thank you for your service.

Vincent F. 
Rating:
5.0

Customer did not leave a comment.

Ginger R. 
Rating:
3.0

Customer did not leave a comment.

Ashley H. 
Rating:
1.0

We rented a 6'x12' trailer because we needed to haul a hot tub. We discovered that the trailer opening was not 6' wide!!!!! We are pissed that you miss represented the trailer as a 6' trailer when it isn't! We will never use your equipment again. We had a very hard time getting the hot tub into the bed of the trailer.

laura S. 
Rating:
5.0

Very smooth transaction.

Orlando C. 
Rating:
5.0

I don't think you need to change anything. Keep being helpful and nice to the customer

WILLIAM W. 
Rating:
5.0

Great product. Thanks!!!

Joseph T. 
Rating:
5.0

Everything was good!

Cherelle B. 
Rating:
1.0

Reservation not honored.

John Z. 
Rating:
5.0

Reserved a pickup several days ahead. All ready when I arrived. Personal touches made me feel welcome. This is not a “mega” U-Haul so everything smooth and quick.

ken P. 
Rating:
5.0

Perfect service

TRACY Q. 
Rating:
5.0

The service guy was super friendly and easy to talk too.

Jeremy H. 
Rating:
4.0

More explanation about the app bit would hace been helpful.

Cynthia K. 
Rating:
5.0

I love U-HAUL, they are the best. Whatever you need they have or will get it. I recommend u-haul to anyone that needs help moving. I will always use u-haul for anything that I need moved.

Joseph L. 
Rating:
1.0

Returned truck at time stated an put keys in box before realizing that I would have to clock mileage an take a picture. So because of that I was charged double

NANCI W. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Cathryn H. 
Rating:
5.0

Everyone friendly, knowledgeable and helpful. I'll be back!

Bruce W. 
Rating:
4.0

Make sure truck is properly maintained. It was raining the day I returned the truck and I had a damaged windshield wiper. Also, the handle on the back of the truck was rusty and difficult to work with.

Heath A. 
Rating:
5.0

The only problem was the self drop off. The area to put the trailer was blocked by trucks and the parking lot wasn't accessible. We had to put it by other trailers but the instructions weren't very clear.

Lori R. 
Rating:
3.0

Customer did not leave a comment.

KAMBRIE K. 
Rating:
3.0

Service at the UHaul was fine. They got me out quickly. UHaul is the bottom of the barrel and I would never rent one except that it's hard to get a Penske truck these days. You still have trucks, even if they have 100k miles or more. Your 15 foot truck is really a 12 foot truck. The floor is 12 feet. Ceiling measurements don't matter. The gas tank intrusion into the back is annoying. It's made more annoying by the presence of a hand truck and blankets on the other side that I didn't order and would have to pay for if I moved them. They take up space on an already undersized truck and between the hand truck and the gas filler, it's impossible to slide a heavy thing in on either side.

Erik E. 
Rating:
5.0

Customer did not leave a comment.

Henry L. 
Rating:
5.0

This was the BEST U-Haul experience i have had since dealing with your company. Manager, Dedric & employee, Ron are personable, attentive & demonstrated great customer service.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Kelley D. 
Rating:
4.0

I was told my truck might be rented prior to my pick up if the pickup location had not received my reservation yet I would recommend that reservations be sent immediately to the pickup location after all that's why you make a reservation As it turned out I was able to get the truck I had reserved

Cheri G. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
2.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Dedric was so nice and joyful. When our needs arise we will be back.

kim E. 
Rating:
5.0

Customer did not leave a comment.

Brandon P. 
Rating:
5.0

Dedric and Anthony were really nice and professional. They both made this experience enjoyable and stress-free.

Phena H. 
Rating:
5.0

All went well, The attendant was very professional and the van was clean and sound. A good experience.

Andrew S. 
Rating:
5.0

They were very helpful!

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

Customer did not leave a comment.

Johnny E. 
Rating:
5.0

This location was very helpful. We told them what we were moving and they help us on the size of truck and the extra things we needed for the move. We have any surprises. Everyone at 33rd & Yale were very knowledgeable and help us a lot. I would use this location again. On scale of 1-10 I would definitely give them a 10!!!!

David G. 
Rating:
5.0

It was great with great service.

Nicholas C. 
No reviews have been submitted for this location.

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