Customer Reviews for U-Haul at Alpine Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Alpine Ave

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Mildred V. on

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We wanted a 5x10 and they gave us a 5x8 enclosed trailer instead there was only one person inside that I could talk to and there were 3 other customers waiting. I didn't have time to talk to anyone.

james h. on

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Kathryn P. on

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I wish I could remember the younger gentleman's name who helped us, but he was excellent and so very helpful. I don't suggest improving a thing.

Brittany A. on

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John P. on

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CHERYL C. on

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Sandra F. on

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Great customer service.

AVA M. on

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Nothing everything was well done she handle everything so nicely with a sweet smile??

Paul A. on

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steve p. on

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Summer C. on

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Bcc: Date: Wed, 8 Mar 2017 21:06:15 -0700 Subject: Please no more emails! I am not Summer Cherry. I actually called your facility in Michigan when I got the first email. I talked to a young woman to let her know that you have the wrong email address. And I wanted to make sure that there wasn't anything going on that I should be concerned about. She was actually very rude and let me know that I was wasting her time. I asked her to remove my email address from the order, she insisted that someone had typed a letter wrong and it came to mine by mistake. But I keep getting emails from you. It's not good for me to have her receipt and a lot of her personal information. Please remove my email address from your contacts. And please tell your employees to treat customers and potential customers with respect. Sincerely, Frustrated in Utah

Micki M on

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Took 18 days to schedule delivery so I got hit with another month of rental.Staff doesn`t know what they are doing,not helpful,still getting the run around, tired of being lied to.

STEPHEN C. on

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You need more people at the counter. We we there several times during our move and there was only one person working. Which made longs waits for several people

pansy f. on

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DANIEL P. on

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There was damage on a dolly before I rented it, and when I brought it back, the workers and management, blamed me for the damage. Not very polite,

Megan S. on

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JANE F. on

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Picked up preordered van without difficulty. Returned van the same way .

Duncan H. on

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Daniel S. on

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cheryl b. on

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i would recomend to a friend ,but warn them about the fact i wanted safe move , and got safe move plus instead. it $10 difference,,and it's a sneaky tactic that just pisses me off ! called them ,,,,,nope cant do nothing. im only half done with my move,,,other half will be with someone else if i dont get my $10 back ! i only give ya one chance to clip me !

Jason T. on

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Drivers head light was pointing to the passenger side to the sky and passenger light was burnt out.

dave c. on

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Brittany K. on

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You guys were awesome! I really appreciated the calls and the follow up! The move went out a hitch! Thank you so much.

WILLIAM S. on

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VAN E. on

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Al M. on

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Kathleen B. on

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Double check mileage on vehicles. The last two digits were transposed for the odometer when I picked up the vehicle, which I didn't pick up on, resulting in confusion when I returned it because I only drive 15 miles and because of the recorded milage was charged for 68. THANKFULLY, your staff was wonderful and understanding, and acknowledged the numbers were incorrect, so charged me the correct amount.

Greg B. on

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MARK W. on

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I was 7 hours late in returning a unit that I had rented for one week. It was a cargo van that I paid almost $1,000 for it's use, with mileage. It would have been nice to waive the extra one day charge for being 7 hours late. Other than that, the Ford Transit van is an amazing vehicle. Good choice, U-Haul.

Dennis M. on

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The staff was very helpful..

Thomas W. on

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Equipment was ready as promised. I used online check in and I was in and out in 5 minutes. Returning equipment was a breeze. I have used the Alpine store many times and will continue to do so. I also buy my propane here. Great team.

Carl J. on

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I was hesitant to use U-Haul after a couple bad experiences. I made sure to verify the milage reading and arrive on time to avoid overcharging or losing my truck. Everything was good with this rental. The truck was ready, staff was helpful and no bad surprises. Walker @ Alpine has it together.

Kathryn V. on

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DAN C. on

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Great staff and very helpful

Sandra S. on

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Jamie Z. on

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PHILLIP S. on

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I appreciated Ryan and his staff's ability to fix the issue that came up with the trailer latch. I will recommend this location in the future. Thank you

David B. on

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Great service; thank you

TODD K. on

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Thomas F. on

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Randall F. on

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The store attendant had me pull around to the back of the building and when I exited my vehicle I slipped on the ice which possibly fractured my hand. The attendant helped me off the ground but did not offer to write an incident report. I am very disappointed that I was not able to pickup the trailer in front of the building where the parking lot was clear.

maurice s. on

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Bradley F. on

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Andrew E. on

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The gas gage was well under a half tank, then when we returned it the mileage didnt match what was on paper when we left. Lady at counter was extremely rude. Never had a problem until today with this location.

johnny w. on

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need to charge all vehicle over night. The truck I rented stopped on me twice, but over all I enjoyed the ride

Nate E. on

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Person manning the store was kind, knowledgeable, and helpful. Great experience!

Lisa B. on

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Very poor customer service. When I picked up my truck the lady at desk said to another employee can you go out and check to make sure it starts, because it does not always start. It started that time. I picked truck up on Friday night. Sat am, it did not start. I was a half a clock from the Uhaul location I got it from, I went there for help. Ryan the manager could not help, said not one was there with him (when I clearly saw an employee there - one that was behind the desk an hour later when I came in). He said for help I had to call the 1-800 #. I did so, they did not at first know how long it would be for them to get there to attempt to start truck. I asked Ryan if I could get another truck free since the one I paid for is not working, he said no. did not really try to help AT ALL. DID not seem to care AT ALL. Since I am a single mom of three and I had only a few people to help me move I could not waste time and I had to pay for another truck to load while we were waiting for the (already loaded) first truck to get fixed. The guy that came to fix truck said it was not battery problem but starter so I could not turn off the truck until I returned it. When I was done with it, I went to return it. Had a 40 min wait in line, while I was in line the two people behind the desk told the customer they were waiting on that "our manager screwed up"(the lady worker said) then the skinny guy worker said "Ryan ryan thank a lot!" Talking about his manager where all could hear. I was next up and the man behind desk (skinny white dude who obviously did not want to be at work from the way he was talking to the other person working the counter) looked at the line behind me and asked who just had a purchase. A lady who had just walked in he told to step up and he helped her. I said wow, he said I will get you next. BUT INSTEAD of helping me after he helped her, he put his coat and sunglasses on and just left. While I was still waiting. The lady behind desk then helped me, she was nice, however could not help me as far as me paying for two vehicles and for the gas and insurance on both. The staff were very unprofessional in many ways and the truck awful delayed us and no way to make it up to us. Very sad as i have used this location in past and had no problems but these workers were NOT doing a good job to say the least. Alpine Ave location in Grand Rapids

Melissa V. on

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I have an issue that it costs more to do a one way trip vs bringing the dolly back to the same location. I understand that a dolly doesn't accumulate miles. I just find it ridiculous that I had to pay $30 more to drop it off at a location closer to where I had to drop off the vehicle. I am not impressed.

Mark W. on

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Karl E. on

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Rebecca M. on

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We did not have our attention drawn to the damage specified on the contract that pre-dated our pick-up, even though it stated that we authorized it and were aware of the possibility of water damage. It would have been nice for the worker to tell us about this rather than just write it on the form for us to discover after the fact.

Brian V. on

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BRIAN V. on

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Marty R. on

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THOMAS J. on

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Keep up the good business

Alan C. on

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Ryan was great! The trailer was ready to go right at 8 am and was a no hassle experience.

John B. on

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midred v. on

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Sacramento M. on

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Mark M. on

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Very helpful and answered all my questions also

Deborah K. on

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We very pleased with the overall experience especially since we were able to get our equipment on such short notice.

JEFFREY D. on

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Very friendly and quick service

Kenneth Q. on

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emily w. on

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Devin W. on

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RYAN A. on

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I know I didn't reserve a 17' truck, but when I got there, there was a 17' available, but the lady didn't want to check it in. The guy next to her said he would, but she said no. She has very poor customer service skills.

Heather T. on

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The customer should always be right. I work for a very well known company and as a sales rep in this company, I believe we always should treat our customers the way we would want to be treated. Normally I don't write reviews but this bothered me so much I had to. When we arrived to get our truck, my husband was given the keys and not shown which truck it was. It was almost like finding a needle in a hay stack PLUS it was a blizzard out. Finally someone came out back and led us to the truck. We were getting ready to take our truck back and backed out of our apartment driveway to find that the truck would not move. It was stuck in wet snow, but nothing so bad to where it should get stuck. Tons of cars were driving through perfectly fine, small cars at that. I'm wondering if our truck had bad tires. We sat in our other car with our 2 small children as we waited for a long time to hear from road side assistance. I was told because it got stuck it was our fault so we had to pay for towing. When a truck is stuck in very little snow but all other cars are not, it should NOT be the customers fault. A very sweet woman named Jeanette from road side in Arizona got us connected with the local towing service and told us our fee would be waived for towing and they would extend our contact seeing as it was the middle of the night at this point. Jeanette was so sweet and made our very terrible night so much better. The next morning we arrived and were told the towing fee would not be waived. At this point I had decided we would never do business with u haul again. However, Ryan the general manager was kind and took action by helping us follow a complaint to road side assistance. I hope and pray our towing fee is waived so we can at least have somewhat of a good feeling about u haul. At this point I probably wouldn't recommend u haul. However, if this situation is made right, I might. This was our first time using u haul and could be our last. Let's hope this is taken care of so maybe we can visit again.

Marissa A. on

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They couldn't "find" the truck I had rented after drop off, and when I called to check on it they said they couldn't find it but would give me a call when they did. I never received a phone call only an invoice. The vehicle I used sounded like a moped engine and was extremely loud.

Timothy P. on

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Bryan D. on

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Nancy G. on

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There was only one person working the evening we picked up the trailer. The wait time was excruciatingly long and unacceptable. That is the only reason I am rating "poor". The person who was working was excellent, but she needed help.

THOMAS B. on

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Karen W. on

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ODESSA W. on

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scott l. on

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madeline d. on

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MICHAEL C. on

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OMAR T. on

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scott z. on

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I was not greeted with a hello or any acknowledgement upon entering the facility eventhough a woman was sitting in the first desk reception area. This was my first time using this facility and I was unclear as to the normal procedure there. When I was finally serviced by the owner operator everything went as expected, equipment was in good condition, price was as advertised, and very reasonable. Drop off was fast and efficient. To recommend this to another business associate would be a risk based on the greeting only.

michael c. on

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SHERRI W. on

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There were not only issues with this experience, but also with a previous rental at the same location. When picking up the truck yesterday, 11/25/2016, I was asked by the owner when I'd be returning the truck, he insisted that I have it back by 7pm since that's when they close. When I asked if I were to bring it back at 9pm (which was my requested time frame when booking the reservation online) if I'd be charged for another days rental, he said yes. When dropping the truck off, I expressed my displeasure of how it was handled, the lady working said it wasn't her fault because she wasn't the one who rented it and went on to say that the store is trying to pull away from 24 hour rentals and insuring people have them back by close. That is not only poor business and customer service, but also a disservice to customers who are paying for a full day (24hr rental) and only being able to use it for 10 hours. Not only will I never use U-haul in the future, I will also deter others from doing it as well. Especially the Alpine location. Both trucks had engine issues and when I said something about it both times I received the same answer, "that's weird, it just came out of the shop." Well apparently it needs to go back into the shop, or you may even want to find a new mechanic. I'm very, very displeased with this experience, as well as past experiences.

Steven C on

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Everyone was great!

Sandra D on

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I was very impressed how the drop off of the box and the pickup with my possessions in it were handled with care and great knowledge

Steven C on

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When you`re scheduling a move, being on-time is critical. UHaul staff were helpful and on-time. However, tracking the U-Boxes needs more detail like UPS or FedEx.

kristen e on

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Monique my driver was excelent.

kristen e on

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My driver Monique was terrific, I ended up needing a second u-box and she arranged it for me and schedualed it perfectly for my move. I can`t say enough praise for her.

Laret B on

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Staff is great - knowledgeable, helpful and friendly.

LARET B on

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Great staff - Professional and caring

cindy p on

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Would have been nice to have more hooks in the box.

stephanie l on

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Reps were super kind and helpful. They rocked!

Cindy S on

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Wish I could say the same for the destination store. They never contacted me to let me know when my boxes would be delivered. Driver called me 15 min before delivery. She was great, though.

Kate B on

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I had to call to remind the Alpine Ave office about scheduled delivery, but they called the driver, Kristine, who went out of her way to make sure I got my box that day.

Cindy S on

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The two women who came to deliver and pick up my u-boxes were fantastic! They were very helpful.

Robert F on

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LOVE THIS SERVICE! Easy, simple, and about $2000 less expensive than PODS. Plan to use it for as long as it`s around for!

Timothy P on

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Boxes dropped off 6.5 hours after scheduled time. The boxes are set to be delivered 3 days after the selected date. Customer Service needs communication tact and professionalism training.

John M on

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It was scheduled to be delivered on Wednesday and wasn`t delivered until Friday.

Erin C on

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If I had a question I had to call and would be redirected and I consistently got different answers to my questions. The customer representatives often seemed clueless. I wish I never used Uhaul.

Olivia M on

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I had to call about 6 times in order to get details about the dropoff time. Nobody knew anything about scheduling. Good thing I got a street occ. permit because the pick up was pushed by 2 days.

tom h on

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Last minute addition of $300 to the drop-off/pickup fee. Wrong city entered on order despite correct Zip. Called day before to correct and told of the $300 increase. Then late delivery to Virginia.

Aaron S on

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great service

Linda N on

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This is the second time using U-Box. We used 3 Boxes. Highly recommend to all who want a cost effective solution for all your moving needs, provided with friendly prompt excellent service!

Marshal A on

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The UBox was clean, but some were very hard to choose. The latches didn`t line up and the door didn`t close properly.

michelle b on

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The ladies were very helpful and answered all of my questions. The boxes were perfect for our move.

Gail P on

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Sandy, Alpine Store, was extremely helpful in getting box delivered in downtown area and selecting affordable moving helpers

Kim E on

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excellent service! Very very pleased!

Gail P on

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Nice to return unused boxes. The driver did not have any of the details regarding the type of property, parking arrangements or apartment complex security gate.

Lisabet G on

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Sandy did an awesome job. Kept me informed of delivery time. Stayed in Kalamazoo to allow box to be loaded. Second time using u- box and would definitely recommend.

alison k on

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I will never use Uhual again. Run around time and time again. I was given the wrong information, the wrong phone numbers and your call center is poorly trained. Never again, will I use Uhaul.

Eric B on

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Sandy and the staff at Alpine Uhaul were friendly and helpful. I will be recommending them to anyone who needs moving and storage services!

Elizabeth B on

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Staff helpful and efficient.

Timothy G on

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Great, cheaper option than most other shipping based moving options.

Keith C on

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sandy was very helpful

Kurtis S on

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The entire process is poorly defined by Uhaul. Delivery and storage charges are higher than Podz. But I cannot say enough about the location staff and the help they provided to me. Give them a raise!

Keith C on

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only issue was nailing down a pickup date

Anna C on

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Difficulty communicating changes between call center and physical location

Krishna C on

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Bad customer service, I wish there is a direct communication channel between the folks at store. Visited 3 times for a U-Box pickup as per phone rep and the guys @ Store has no clue !!

Mallory K on

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Everything was great.

Amy N on

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Thank you for all of your help!!!

Reid M on

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We had very serious issues with the initial pick-up of the box in New Hampshire. Overall, it was a huge time sink and extremely frustrating experience.

Katherine M on

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I hate moving, but with Uhaul, I had a great experience every step of the way. The employees were nice and accomadating. Uhaul took good care of my belongings. I appreciate all that you did.

CAROLYN E on

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The 2 gentlemen were very careful and followed my instructions on placing the boxes in the right place. Thank you for your service.

JANET L on

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The system for using U-Box is very confusing. The staff are not sure how to help you if you have issues and this causes me to not recommend the service.

BRITTANY F on

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We had no problems. Everyone was on time and friendly.

ANDY D on

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kim did a great job and very helpful

JAMES M on

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our contract was NOT honored, and there has been nothing but trouble getting our goods delivered to our house. we will never use UBoxes again, and will never recommend them to anyone

JUSTIN N on

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The staff at the Alpine U-Haul was extremely helpful. We researched other companies and U-Haul had the best price and the most locations. We are very happy with U-haul and the U-box.

KATHLEEN S on

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Kim was so helpful.Always called to let me know what was happening. She picked up the boxes and said to give them 12 days to reach the new destination. I got notified 2 days later they`d arrived!

LISA W on

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Difficult to track boxes and would pay for more specific delivery dates earlier in the process.

KATHLEEN S on

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Very pleased with the initial delivery and cleanliness. Can`t wait to have it delivered to my new home / state!

STEVEN H on

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We were very pleased with our U-Box rental at the Walker, Michigan location very helpful staff.

MICHELE N on

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Very helpful in our move to Holland Mi. We would recommend a u box for anyone moving and doesn`t want to drive a uhaul truck. A little pricey but worth the convience

MORGAN E on

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Good service, fast, and nice staff.

RAELENE O on

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This is the second time we have used Ubox and it worked very well both times. Thank you !

LISA S on

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Kim transformed an earlier experience with a different UHaul location in Grand Rapids, and made it very positive with her personal experience and cheerful, prompt and communicative professionalism.

ERIC B on

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I visited the originating store to pay the balance of my account and found that only the originator of the contract Kim could access the account to accept payment.

KIMBERLY M on

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Kimberly Williams should receive a raise!!!! She is absolutely, without a doubt, the face of U-Haul U-Boxes - she is terrific!!! You should be very proud that she represents your company so well!!!!

JENNIFER E on

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both facilities were very friendly and helpful

SUZANNE V on

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Physically closing doors was difficult. Doors were out of alignment. Metal securing latch was hard to close didn`t lay flat. This limited what locks could fit through the remaining opening.

ARTIT J on

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Kim was great!

JEN J on

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Kim was great to work with, she did everything she could to help. Slightly disappoint the lack of flexibility, as she is the only one that can drive, unlike going with Pods.

BILL P on

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great

NICK M on

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when i went in on the weekends they staff was not knowledgeable at all. they did not know anything that could help me. Despite this, it was a very painless procedure and i would use it again

CHASITY L on

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Excellent service, drivers went above and beyond to assist us with our move. Pods were delivered on time arrived early to their destination more than a 1000 miles away.

JEFFREY V on

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U-haul did not deliver on time, my wife and I got stranded without our stuff for a week.

MEGAN G on

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Basically clean, but after transportation the lock was broken off.The service was absolutely atrocious.Trying to call the location itself to communicate is near impossible.

WILLIAM R on

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Kim was extremely helpful and friendly.

ROSALIEA C on

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I am only half-way thru my move. I will comment when all my boxes are delivered to the final destination.

JAMES V on

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the driver Kim was very helpful and easy to work with

BRETT G on

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WOW! Our stuff was in excellent shape! http://www.majestic-media.com/tract_kjv.htm

ROBERT M on

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Rec`d email on 10th day. Supposed to take 11 from initial pick up to drop off in MI. email stated would hear from MI store in 24 hrs. It took 32 hours. Drop off was still 3 days after that.

DEBORA W on

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The staff at both ends of my move were WONDERFUL. I was quite impressed that there were women in charge of the u boxes at both ends. Good job Uhaul!

PAUL B on

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Everyone at the facility went out of their way to be helpful

ANDREW B on

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SHANNA M on

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Kim was very helpful and flexible. She delivered and picked up as fast as possible to accommodate our schedule. Much better than the U-haul on York St. in Denver, CO. Thanks Kim!

MARCELLA D on

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Overall reservation very arduous. Too many reps didn`t have complete info about my reservation, couldn`t track my box, put me on hold for long periods. Box delivered and picked up later than scheduled

MARY N on

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The service was great and the staff was very helpful. I would gladly recommend U-Haul.

SUSAN A on

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Your delivery person, Kim Williams is a GEM !!. She`s the link between your customers U-Haul, and is a very valuable asset.

LARET B on

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Uhaul`s best employee!!!!!

SUE S on

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Kim was very helpful in working to get payment from my husband`s employer and getting the boxes picked up a day early.

JENNIFER H on

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It worked wonderfully during my renovation which was delayed by some medical issues. Unfortunately the city received a complaint and I had to have it picked up earlier than I expected.

LINDA N on

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We would definitely use your service again. Thank you.

PEGGE S on

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Thanks for addressing my question quickly. Hope you have great holidays!

PEGGE S on

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I am still waiting for a response to questions about my account info that I expressed via email. All other experiences were more than satisfactory. Thank you, Pegge

NANCY D on

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Kimberly was fantastic. She contacted me ahead of time to arrange drop-off and pick up. She was friendly, professional, and very capable. You have a winner in Kim!

LARRY Y on

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Friendly service

LEORA T on

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The woman who delivered my unit not only explained how it would be handled, but was expert in placing the box exactly in the best position for us to load it.

ANN F on

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The lady that brought and picked up the boxes was friendly, helpful, and accessible. She even gave us her cell phone number, and called when she was about to come get the boxes.

JENNIFER H on

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There were several problems with the computer not accepting credit card information but that was finally resolved on the forth try.

JOHN B on

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Great.

DENISE S on

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Staff has been very delightful. thank you, thank you. appreciate everything that has been done. Dee Sharp

BEN V on

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Overall a good experience on delivery and initial pick-up, but delivery to the final location is not prompt. This part of the process needs drastic improvement.

DIANE G on

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I am a regular customer, I have nothing but good things to say about Uhaul. Sincerely, Diane Gill

BREN N on

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Kim was very friendly and helpful. I`d recommend U Haul to anyone! You guys are quick!

LARRY Y on

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Havent had uhaul pick it up yet but so far excellent service. Ordered thursday for a sunday drop off. Pickup scheduled for monday.

ALISHA F on

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The driver so very friendly and helpful. The price is a little steep but my overall experience was good

LAURA A on

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The staff at the Plainfield and Alpine offices Kathy, Kim, and Al were amazing. They were amazingly supportive with what was a very difficult move. Incredible people!

RUSSELL L on

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Everyone has to get on the same page!!

LAURA W on

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Kim was Fantastically professional, and went out of her way to make sure my experience was as good as it could be. THANKS

JANET D on

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It cost almost 300.00 more than what was discused.

JAMES H on

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Po

MERVIN S on

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The staff on both ends of the moving experince was extreemly helpful, understanding and accomidating as i had little time to plan for the move across multiple states.

SARA B on

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Staff was very friendly and communicated very well.

SHARON M on

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Level of service was very good. Staff was very helpful and flexible.

TYLER K on

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Kim the manager at the Grand Rapids, Michigan store needs a raise. This lady was great. Totally trustworthy, attentive to detail, available, you name it... Great

RAYMOND C on

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excellent

CATHERINE H on

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Great, efficient, friendly service at a good price. If prices could be a bit lower, that would be great!

CATHERINE H on

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Great, fast, efficent.

EVLYN W on

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I was very impressed with the service provided, it was unbelievably easy to work with this branch. Thank you!

MARIBETH L on

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Kim at U-Haul on Alpine Ave was very helpful. Delivery and pickup of boxes went well.

DONNA E on

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No one in our area has ever uesed these. Any EVERYONE is stopping to check them out!hope you get referrals from it!

JILL V on

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Thanks!

RYAN N on

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U-Boxes were great!

KERRY W on

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Kim, of Alpine UHaul, was very helpful and informative on our whole UBox experience from our old house in Texas, through moving all our belongings to our new home in Michigan. Worked great for us!!

CAMILO C on

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Kim was very pleasant and helpful! The U boxes are great. The only issue was that we didn`t know we had to have our own locks on them and that the insurance amount was per box.

DANIEL M on

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Things went well

PETER B on

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A very good experience

RYAN N on

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Excellent experience

SARAH P on

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everything is fine and the staff person was very helpful. thanks

HEATHER H on

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Badcommunicationbetweenreservationcenterstore.NodirectlinetoUBoxpeople.Storeemployees =littleknowledgeonUbox.Unimpressedw/ size,pricewoodreally UBoxtoplatchdidn’twork.Pickup@oneplacedropoff@another

CHRISTOPHER B on

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Kim was super-friendly and very helpful. Box was in good condition. There should be more hooks and loops to tie things down in these boxes!

CHRISTINA V on

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.

KIMBERLY L on

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Will use again and again!

KIMBERLY L on

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Staff went out of their way to be helpful! Would recommend!

CHRISTOPHER B on

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I think there should be more hooks to help secure things.

ALLISON G on

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Picked up fine.

ALLISON G on

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Would have preferred the option to purchase a lock from them, the one I got at the store wouldn`t fit the latch, had to buy a second one.

ERIC F on

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U-box was the best moving experience that I have ever had. Everything was communicated to me up front, time of charges, all drop off/pick up times.

JOSHUA H on

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Kim was awesome! Nice and friendly.

MARTIN A on

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My customer rep, Kim, was absolutely wonderful and immediatley replied to my phone call I placed to her at midnight... I cannot think any other customer service person would do this - big thanks!!

LORIE R on

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Kim was awesome!

SCOTT N on

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Service was great and I had a good experience