Customer Reviews for U-Haul at Lincoln Way East

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Lincoln Way East

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Jeremy U. on

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Easy process, have used Uhaul for years with no issues.

Nicole W. on

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Customer did not leave a comment.

Vandy L. on

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Got wonderful help getting refund for the missing blankets, very helpful, will use this location again

Cody J. on

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After I took the truck back I was charged double I was not told I would be paying mileage as soon as I drive off the lot. I will never use uhaul again

Scott B. on

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Great experience Very professional and friendly

Craig W. on

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Wash the vehicle...outside windows and mirrors covered in salt hard to see when I left the site..

JEWEL L. on

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Clare S. on

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TJ C. on

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william m. on

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Julie C. on

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The only negative thing I have to say is the technician did not do a once over on the vehicle, nor did they verify gas level, or even remove the sun blocking cardboard. I moved my car as requested, and left as requested. I had to move a 15 foot truck from between two other trucks, all of which are closely parked. Granted, I didn't hit anything, but next time it might be nice if you don't make your customers contort to retrieve their equipment.

Rebecca H. on

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Staff was friendly and accommodating. Very informational and explained the transaction in extreme detail. I would come back here to rent equipment in the future.

Dan B. on

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We picked up a 26ft truck on Friday 1/20/2016. The truck was mechanically TERRIBLE. It was shaky unbalanced and the brakes were not the best. This is a large truck to send out in such condition. Then when we returned it 50MIN late we were charged for an extra day. We went to another location for a move 2yrs ago and were over 2 hrs late returning the truck and they were very kind and understanding about the situation and didn't add ANY additional charge. The equipment AND customer service at this location leaves a lot to be desired.

Victor N. on

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Jeffrey C. on

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Reserved and rented a 6x12 trailer for a day. Door stuck. Wasted several hours myself and at facility where I rented just trying to get door open. Returned after only 6 hours use due to door issue wasting my day. Still charged a full day. Uhaul has the absolute worse equipment and customer service. I have had issues with uhaul in the past so after this visit you've received the last business and money from me.

fred l. on

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Terry K. on

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william c. on

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doug c. on

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Parking for my personal car while I used the truck for 3 hours was not clearly marked. The employee helped and said where I parked was OK, but I was apprehensive about getting blocked in. I understand this location has limited space.

MARTY R. on

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The guy yelled at me for bringing the equipment back 2 days EARLY!!... I thought I was doing a good thing, but he cried about not having a place to park it!! WILL NEVER GO BACK THERE!!

Gary S. on

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great staff. all smiles. always a great experience there.

Robert T. on

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Russ R. on

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Pleasant, polite and helpful service personnel. Good value for the money.

Andrew F. on

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They were great! We picked up the 15' truck on a very icy morning and the staff were very helpful and accomodating.

kasey s. on

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Megan B. on

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Excellent service, Thanks!

ED D. on

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This is my second time this week using this Uhaul location and the employees are helpful and courteous.

ED D. on

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Check in was handled well and your staff was knowledgeable and helpful. Check out was also handled well and fast and efficient.

SAMANTHA A. on

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As far as customer service went we had no problem and they were willing to work with us. However, as far as the U-haul itself we had major issues from the first one not starting at all, and the second one's battery kept dying. We were able to get stuff moved and deal with the issue. However, it is an issue we should not have had to face in the first place. The representative that took care of us was new and really wasn't prepared to help, but he did try.

Joyce R. on

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Jason H. on

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ray b. on

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The truck ran terribly. It sounded like transmission problem???? I don't know but it stalled in me at least 9 times including in the middle of an intersection while turning.

Loretta S. on

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very good experience and customer service

Kathy I. on

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This is my second experience with you and I am extremely pleased. No doubt I will always think of you first for my moving needs and will highly recommend you to others as well!

Justin K. on

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mahlon s. on

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I never did get my final bill sent to my e-mail.

KYLE W. on

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Kyle W. on

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bob b. on

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mahlon s. on

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Very thing went perfect!

Beverly M. on

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This place was the worst experience ever. She threatened to not lease me the truck early in the conversation stating she could "refuse the rental" if she wanted to. Really after the major inconvenience she threatened me over a $12 dolly.

Thomas H. on

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All the staff were really nice and helpful. Would definitely recommend this location to anyone looking to move. I rented a 26' truck and it was well maintained and drove right.

Edgar K. on

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Charles H. on

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Kim P on

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Good staff. new to ubox. A bit of a learning curve but helpful.

Peter M on

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very helpful

KIMBERLY K on

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Mike and William were wonderful! Thank you!

GABRIEL D on

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The Manager, William, at UHaul was amazing, and I greatly appreciate all of his time and help. Thank you!