Customer Reviews for U-Haul at Sam Houston Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Sam Houston Dr

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Larry L. on

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Esther H. on

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The attendant was very professional and courteous

nathan w. on

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JOEY D. on

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The customer service rep needs to work on how to secure Auto transfer he lacked the skills and the knowledge I had to go to another U-Haul service center to get the other transfer secured it would have been a major catastrophe if I wouldn't have went to another service center

Rick M. on

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Uhaul rep went the extra mile to help me. I arrived 5 minutes from closing yet the uhaul rep was welcoming and helped me with what I needed.

Randy U. on

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I set up rental online and the location had no idea about the rental. Please ensure you coordinate. Location had to jump through hoops to get my rental.

Lee B. on

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Joe B. on

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RICK R. on

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trailer was missing a few items. one tail gate pin and chain hooks were not adequate for hook up.

Houston S. on

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Everybody was very courteous and efficient. Good experience

Richard G. on

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The on-line ordering process was quick and easy. Pickup and drop off was very efficient. The customer service at the Sam Houston location is great. Definitely plan on using them again.

STANLEY S. on

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No suggestions, it was a great experience. The worker (manager?) was at the building before it even opened, and helped me get everything ready. This was a huge help. Thanks to that guy.

Melissa L. on

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Additional staff during peak AM hours. Stephon was very experienced and friendly.

eloisa p. on

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JORDAN H. on

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KENNETH K. on

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Dianna A. on

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Was ready when I arrived and the U-Haul personnel were very helpful.

corey w. on

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NORA B. on

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Melissa L. on

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George S. on

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Stefan was courteous, friendly and helpful.

JOEY D. on

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Amelia s. on

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Patricia L. on

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Great people very friendly and helpful

JOEY D. on

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David P. on

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Update computer, associate had hard time bringing up reservation.

Lauren M. on

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Thank You Clay and Associate for helping me with prices on trucks and explaining any questions we had plus my son had fun getting to ride in a big truck!? Thank You!!

Mandi L. on

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They tried to charge me twice and told me to have the U-Haul back in six hours when it was a 24 hour rental.

Jeffrey H. on

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Employee who quoted price at pick up mischaracterized discount: the truck was at 1/8 of a tank & I was told I had to return it at 1/4; I was also told this would result in a $25 discount but was in reality only $15, which is not a big deal in & of itself but in concert with everything else -- employee could not work the printer & asked me to take a photo of the contract with my phone, which is hardly professional; when he asked me how far I would be traveling I said 20-40 miles, no more than 40, he wrote down 20 (I went 30 & was charged for those 10 extra miles) while he indicated to me at pick up that it 'wouldn't matter;' I returned the truck at 1/2 tank -- a full 1/4 more than necessary -- & of course there's no credit for this, a company policy no doubt, regardless of my noticeable dissatisfaction with the additional billing; & the woman who checked me out when I returned the truck seemed completely disinterested in customer service -- it was annoying. Ultimately I look forward to taking my business elsewhere in the future, which is a shame b/c I use U-Haul often.

Rosie H. on

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etta m. on

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Lilia V. on

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DELBERT A. on

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the lady the worked at the one in Victoria was great went way out of her way to help and hook up the trailer for me. as a DAV She she get 10 stars . Thank you Dale

Shawn W. on

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Nothing it's great I only use this one thank you staff is very friendly & makes you feel welcome

Karen V. on

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Claudia M. on

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very good customer service people working there

Li Hui W. on

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Friendly staff!

Mark S. on

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Friendly & courteous

James M. on

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Anthony C. on

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The actual U-Haul location was fine and the staff was friendly. What I find unacceptable is getting a phone call the morning of the rental to say that the RESERVED trailer was unavailable and that the closest one was an hour away. Had I known in advance, I would have made alternate plans. Get your reservations in order, U-Haul.

Gloria N. on

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MARY G. on

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Excellent service

Will R. on

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We always use the Sam Houston location to rent a UHAUL the staff is helpful and prompt to process our requests.

Samantha D. on

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krysta m. on

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Ashton K. on

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I was very upset to notice 40 dollars extra taken out of my account the next morning. I was never told they take out a deposit then refund it into the account. I had just enough in my account to pay thr 41.61 I was told id be charged; therefore, the extra they took out overdrafted mt account. I was told I could pay 100 cash and then get like 58 back once I turned the truck in; however, if I used my card all I'd pay would be 41. I was very unhappy when I found out I was charged 85 instead.

Patrick A. on

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mark o. on

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ira h. on

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When you order a curtain size trailer and you didn't have the one I ordered and gave me a smaller one so now I have to make another 6 hour trip because everything didn't fit

darrell s. on

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I would hire some new staff, for they were very disrespectful and lazy.

Sally B. on

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Joaquin G. on

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deborah p. on

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James M. on

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Very attentive and professional staff

Stephanie C. on

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I was charged for damage I didn't do.

Naquin H. on

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diedri w. on

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The employee John needs instruction in customer service. If it had not been for the young man Jacob, I would've walked out!

John D. on

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kayla m. on

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Casey S on

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I have enjoyed the U-Box rental thus far. The box was loaded and ready to go first thing in the morning when we came to pick it up, and the facility manager was very helpful.

John S on

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Great Staff!

MARILYN T on

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The staff was excellent, very helpful, professional and courteous, especially Ric. Because of this experience,I have already recommended that my friends use this service.

MARIANNE M on

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Ric at Sam Houston UHaul is a gem. The computer system gave him grief at every turn, but he got the equipment I needed, on time and in a friendly, professional way. I will always be indebted to him!

BOB LINDA S on

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The people were great to work with. However, something needs to be done with your computer system.