Customer Reviews for U-Haul at Sheridan & Mississippi

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Sheridan & Mississippi

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Jennifer L. on

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The gentleman that helped me was very professional and thorough. He had a nice demeanor and made polite conversation. I would definitely come back based on his customer service.

john m. on

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Randy W. on

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The original drop off location I specified in the reservation at 9190 W Jewell Ave Lakewood, Colorado was 2 blocks away from my destination. However, when I tried to drop the trailer there, I was told they did not have room for it. Their solution was for me to take the trailer to another location. When I arrived at the alternate location, the Uhaul employee didn't care enough to walk outside and unhook the trailer or even inspect it. I asked for a receipt or something to show the trailer had been returned and he said my receipt was the email reservation I already had. I took a photo as proof to cover myself the trailer had been returned to Uhaul. Extremely lazy employees and I hope to not have to use Uhaul again.

DOUGLAS M. on

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Samuel F. on

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The fellow who helped me was very nice and patient. However the 15' truck I initially rented nearly wrecked largely due to extremely unresponsive steering. I barely got it back to the uhual location to exchange and had a very frightening close call

LAURA W. on

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Service was good, & easy process the entrance is a little complicated and not enough parking it will be nice to have a sing to go in & out. Thank you for your service

ROBERT H. on

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more help during busy times

MARY B. on

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jeff s. on

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I got 2 trucks from you during the last week. The smaller one (16') was dirty inside & had no seal on the dolly. It worked out fine for me tho. Your rep Devon was more than helpful to deal with. THANX!!:)

JOSE B. on

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John C. on

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Super friendly and helpful staff.

Michelle F. on

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Simply great! Dropped off was clear, quick, and painless! Highly recommend going to this u-haul dealer.

John L. on

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Good services

Guadalupe C. on

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toni c. on

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In and out..awesome. Moving to Oregon. .the van was perfect. Thank you customer service.

Suzanne D. on

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Vanet B. on

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Gavin has been great to work with. I've rented from his location several times.

THERESA N. on

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Virgil K. on

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Michelle R. on

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Andrew S. on

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LORI P. on

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NATHAN L. on

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CURTIS L. on

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Cheaper miles for business users.

Dale R. on

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RAY C. on

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The Problem ? I attempted to turn in a trailer at 130am. The sign wasnt lit, parkinglot was dark, and street construction blocked the entrance. I drove around tbe block amd drove past several times before I could find the entrance which is in no way marked. It was dangerous, there were other people sitting in a car near the overhead head door at well after 1am. In the UHaul parkinglot. It is aggravating to try to find your stupid entrance in the middle of the night. I had been driving since 7am. This is inexcusable ! I am a 52 year old disabled Veteran. I DO NOT NEED TO BE PUT IN DANGER !!!

BRUCE S. on

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Dominique S. on

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The key didn't fit into the return lock box!

Kathleen B. on

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The two gentlemen that assisted me were extremely professional. Made the rental process quick and easy. They are an asset to your company. I will recommend this location to friends and family. Thanks happy Holidays!

CARI J. on

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They didnt check the gas it was on empty and wrote it was qouter of a tank didnt do paper work right and took over a hour too get helped

MICHAEL S. on

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People were very friendly.

Danny S. on

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hard to get in and out.

Martin V. on

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very fast and helpful, great service and nice people !

Keenan H. on

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Nothing, everything was absolutely perfect! Thank you, I really like this location...

LINDA H. on

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The gentleman who rented us the truck, was great. In the future I would not ask customers to go to the 38th and Tennyson location ever again to pick up a truck because that was a joke!

kim e. on

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NOTHING TO IMPROVE! GREAT CUSTOMER SERVICE!!!!!

Robert B. on

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ken b. on

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After national and local office assurance on size all they had was a smaller truck. It caused a fourth trip of 200 miles (400 round trip) to move our household goods. The written waver of size quarantee was not helpful in offsetting the added $400+ and 8 hours of driving.

Kevin B. on

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MELISSA C on

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Despite the fact that my reservation was a bit askew, the staff of U-haul were tremendously helpful and pleasant. Kudos to Steven Moseley and his brother and Jeff at 8th Ave / Wadsworth location.

MELISSA C on

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