Customer Reviews for U-Haul de Boisbriand - déménagement et entreposage

1,844 reviews

1700 Lionel-Bertrand   Boisbriand, QC J7H1N7

(450) 434-8253

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(450) 434-8253

1700 Lionel-Bertrand
Boisbriand, QC J7H1N7

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

marc d.  |  Overall Experience 
Rating:
5.0

Un gros merci à Sam qui depuis mon arriver a su m'offrir un service hors pair. toujours présent et serviable, à l'écoute des besoin de la clientele.

Nicolas S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierre B. 
Rating:
4.0

Nous avons été bien servi par Sam et son équipe. Merci pour tout.

Acosta Canada C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEAN PHILIPPE C. 
Rating:
2.0

Never got back security deposit ,when everything was ok whit the trailer very bad service

MARCELO P. 
Rating:
3.0

2 of the tires are finished on the vehicle, and it really really needs an alignment. Kept veering to the right. Passenger front tire shows wear indicative of a misalignment.

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

MARTIN R. 
Rating:
5.0

Customer did not leave a comment.

Hugues L. 
Rating:
5.0

Rapide et bien coordonner pour la facturation. J'ai adoré l'expérience

JEAN PIERRE L. 
Rating:
5.0

Customer did not leave a comment.

Andre C. 
Rating:
5.0

Customer did not leave a comment.

SIMON P. 
Rating:
5.0

Customer did not leave a comment.

katrine C.  |  Overall Experience 
Rating:
5.0

Le directeur du dépôt est très orienté client . Il est un excellent employé pour vous.

Mario D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA F. 
Rating:
4.0

Customer did not leave a comment.

ANDREW W. 
Rating:
4.0

Customer did not leave a comment.

ROCH V. 
Rating:
5.0

Customer did not leave a comment.

Jean L. 
Rating:
4.0

Très propre chariots à notre disposition C est parfait

chantal l.  |  First Impressions 
Rating:
1.0

Vos pratiques sont insultantes envers votre clientèle.

LIETTE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTIN L. 
Rating:
5.0

Customer did not leave a comment.

Natalie R. 
Rating:
4.0

Customer did not leave a comment.

CHARLES L.  |  Overall Experience 
Rating:
2.0

I lost my credit card and got a replacement card. I forgot to update my credit card information with u-haul and instead of receiving a reminder email that my payment was a few days late, I received a $15 surcharge. I have rented a storage facility for at least one year and have rented several trucks and trailers within one year. A friendly reminder would have been appreciated instead of getting a late charge.

MARK S.  |  First Impressions 
Rating:
5.0

Sécuritaire service amicale bien entretenu merci a votre équipe

guy b.  |  Overall Experience 
Rating:
1.0

One of the staff member was very rude. He also made a huge mistake in my contract about the km we had to do. When i arrived at the other destination the staff members were very nice and helped me with the issu. I DO NOT want to to back to boisbriand it was the worst service I had in my life.

SAMUEL B. 
Rating:
5.0

Customer did not leave a comment.

Yannick t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martin P.  |  Overall Experience 
Rating:
2.0

Mon Cardena n'était dans la pièce. Malgré que l'étiquette indiquait qu'il était près à l'entreposage. Mon cadenas est toujours manquant. Et on es toujours pas entrée en communication avec moi malgré que j'ai communiquer avec le ressource à la clientèle.

Jean-Sébastien L.  |  Online Move In 
Rating:
2.0

Very long wait times,

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Martin P. 
Rating:
5.0

Customer did not leave a comment.

Evgeni K. 
Rating:
1.0

Our experience was awful. You guys didn't have the truck at first but you still let us do a reservation. We agree that it we may or may not have the truck we asked for but not that we wouldn't have any trucks at all. You don't take pay pass so it was so complicated. Honestly there is always something when we rent one of your truck. Last time you didn't have the diable that we reserved !!!! We just can't count on you to deliver what you say you will.

Patrick A. 
Rating:
5.0

Des gens à l'écoute de mes besoins. Expérience facile comme ce fût entendu, aucune surprise, entièrement satisfait. Le retour à Sherbrooke, un gros WOW. Bravo à vous tous.

MARIO D. 
Rating:
5.0

Customer did not leave a comment.

Marie G. 
Rating:
5.0

Customer did not leave a comment.

DENIS P. 
Rating:
5.0

Customer did not leave a comment.

Tania-Valeska L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alain D. 
Rating:
5.0

Customer did not leave a comment.

Jean Marc L. 
Rating:
5.0

Customer did not leave a comment.

Martin P.  |  First Impressions 
Rating:
4.0

Always put Somebody at custumer service desk.

Gaston L. 
Rating:
5.0

ma première réservation j'avais loué avec chariot et il n'y avait de chariot, j'ai dû forcer pour rien lors de mon déménagement.

JEAN PIERRE D. 
Rating:
3.0

Quicker registration. less paperwork. Better application.

aximiser G. 
Rating:
5.0

Customer did not leave a comment.

Guy V. 
Rating:
5.0

Customer did not leave a comment.

Martin P. 
Rating:
5.0

thx, may be explain more détails for the new custmers.

MOHAMED DOURAID R. 
Rating:
4.0

J'avais sélectionné l'option de récupération du véhicule par appareil mobile et il était mentionner de suivre les instrutions sur place. Or, sur place il n'y avait aucunes instructions donc il a fallu que j'attends pour récupérer le véhicule avec l'aide d'un agent. Ceci fut une perte de temps.

STEVE R. 
Rating:
1.0

Service très lent. Nous avons dû aller chercher le commis dans le garage après 25 minutes d'attente pour avoir du service au comptoir et on semblait le déranger

Annie D. 
Rating:
2.0

To get truck and material the service was good. However the return took 1 h 15 min. 1 h to wait and 15 min service. It was missing at least 2 employees to give a good service.

DOMINIC M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN D. 
Rating:
3.0

Customer did not leave a comment.

VEYSEL C. 
Rating:
1.0

I order a hitch about 1 month ago approximately and I showed up at the store the day of appointment and the employee told me the piece never arrived and was not ordered. The clerk called the distribution center and it will arrive in min 2 weeks to the branch, so the piece was never ordered. They gave me a solution a more expensive hitch 50+ (+) other fees, for sure I said no because it was out of budget plus It was not mistake. I told the guy I may take it if they offer at least a rebate because it was not my fault, answer no, this is max we can do for me. After having driven 25 km + spend about one hour that was the best they could do, no way but thanks I canceled my order right away. Then 1 hour later I called customer service and order was never canceled so I proceeded. This is my answer, not happy at all. Do not recommend. Terrible service and terrible assistance.

Luis O. 
Rating:
5.0

Bon service, camionnette propre.

Manon C. 
Rating:
5.0

Unfortunately i was sold an adapter for the rear lights and unfortunately 1 out of 2 was burned or not functioning. 15$ for an adapter and i still got pulled over from the cops but knowing it was a rental they advised to inform them Sucks to loose time and money

Sami M. 
Rating:
2.0

Customer did not leave a comment.

moshe F. 
Rating:
4.0

Customer did not leave a comment.

Dennis T.  |  Overall Experience 
Rating:
5.0

positive experience: overall excellent service, comfortable cargo van. be careful; Mileage cost adds up fast.

John B. 
Rating:
5.0

For your loyal clients...when having the rental storage for a year. Should give us a month free. It will be appreciated and rewarding. Will also encourage for long rental.

JOHANNE R. 
Rating:
4.0

Customer did not leave a comment.

Francis Pierre C. 
Rating:
4.0

Customer did not leave a comment.

Antoine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anton C.  |  Overall Experience 
Rating:
5.0

Les lieux sont bien entretenus : toilettes très propres. Un certain inconfort face à certains employés qui portaient le masque sous le nez. Prix proposé avantageux. Accès facile.

Lyne P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANCIS F. 
Rating:
5.0

j'avais réservé un chariot à roulettes , il y en avait pas ! ça m'a contrarier j'ai 67 ans et il a fallu avec mon petit fils à transporter les meubles à bras sur une distance assez grande !

JEAN PIERRE D. 
Rating:
1.0

Arrogant staff ,did not give the corect information on the phone ! Overcharged

NICOLAS A. 
Rating:
5.0

Customer did not leave a comment.

ANTON C. 
Rating:
1.0

The rate of $/km is very high. The waiting time is very long

khail B. 
Rating:
2.0

mostley english website (even the review section). Hard to reach customer support. Had a lot of complications with my order. Overall I would not recommend U-Haul anymore

PHILIPPE T. 
Rating:
5.0

Very professional

ANDRE M. 
Rating:
4.0

Les grandes portes glissantes étaient souvent barrées même pendant les heures d'accès. A part ça tout était parfait! Sam et son équipe ont été excellents!

Ben F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patrick G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fenetresMagistra C. 
Rating:
5.0

Customer did not leave a comment.

ServiceincendieB L. 
Rating:
3.0

My truck was changed to a smaller and a trailer 2 days before I was moving and it made my moving much more complicated. the 5x8 trailer was a joke compared to a larger truck I was suppose to have.

David G. 
Rating:
5.0

Customer did not leave a comment.

Michel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PIERROT A. 
Rating:
5.0

Customer did not leave a comment.

Bianka R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROGER T. 
Rating:
5.0

Customer did not leave a comment.

alex S. 
Rating:
5.0

Customer did not leave a comment.

Jo-Anne S.  |  First Impressions 
Rating:
3.0

Plus de communication entre le personnel pour éviter les pertes de temps lors de la prise des véhicules.

MATAR C. 
Rating:
4.0

booked and paid for dolley a week before pickup when i arrived to pickup the truck none were available charge was changed to extra blankets (without telling me) which i didn't take. sent email to get adjusted but no word yet.

philip P. 
Rating:
3.0

J'ai fais la commande, réservation et payer. La veille de l'installation j'ai appelé pour confirmer que j'amenais l'auto et seulement à ce moment là on m'a informé qu'il n'avait pas reçu la pièce. J'ai dû reporté mes projets. Votre service à la clientèle au centre d'appel autant qu'en succursale est exécrable (personnes n'a retourné mes appels et courriel) seulement Charlie que j'ai finalement été capable de parler en succursale m'a offert un excellent service à la clientèle et fait le suivi. Dans l'ensemble déçu du service reçu.

Mario G. 
Rating:
4.0

Endroit très propre, facile d'accès, très sécuritaire. Petit point négatif, les dimensions des unités sont très approximative... Un 10 x 10 qui finalement est un 8 x 9. J'aurais aimé avoir accès à mon unité 24/24 7 jours sur 7 sans surcharge. Sinon le prix était quand même raisonnable.

maxime l.  |  Overall Experience 
Rating:
1.0

personnels irrespectueux envers le client en tout point de vue!!!!!!!!

CARLOS M. 
Rating:
4.0

Customer did not leave a comment.

SYLVAIN R. 
Rating:
4.0

Où est le français? Vous faites affaire au Québec

Pierre-Michel D. 
Rating:
5.0

Chargeable periods a charged per date, even if the day is almost over.

YVES JUNIOR G. 
Rating:
5.0

put a jack to raise the tong on the 6x12 trailer .

ETIENNE B. 
Rating:
5.0

Customer did not leave a comment.

Pierre L. 
Rating:
3.0

Customer did not leave a comment.

PIERRE D. 
Rating:
5.0

Très bon service à la succursale de Boisbriand ainsi qu'au centre d'appel.

Christian O. 
Rating:
5.0

Customer did not leave a comment.

FRANCOIS P. 
Rating:
5.0

The gaz was not full when I picked up the truck and given we have to return the truck at the same level of gaz as we took it, i had to refill the thank. Since it is hard to know how much gaz i had used, I ended up putting more gaz and therefore wasting money because the person before me did not bring it back full. The gaz should always be replenished to full before each use to avoid those situations.

Sebastien L. 
Rating:
5.0

Customer did not leave a comment.

SYLVAIN L. 
Rating:
5.0

Customer did not leave a comment.

FELIPE L. 
Rating:
4.0

Customer did not leave a comment.

JOCELYN D. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
3.0

Les vitre du véhicule étaient extra salle. Le personnel est gentil et courtois. J'aurais apprécié avoir le sondage en Français.

ANDRE C. 
Rating:
5.0

The review in french is better for me. Thanks.

DENIS D. 
Rating:
2.0

The truck was not clean, it was missing the gas cap. None of the equipment I ordered was in the truck. And when I went back to the office to get the equipment they didn't have half what I ordered. Plus after saying they remove the items from my contract- I was told by their 1-800 number they weren't removed and I'd have to pay for them. With help from the Pembroke site everything was taken care.

Nora T. 
Rating:
5.0

Customer did not leave a comment.

YEHUDAARYE P. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN F. 
Rating:
4.0

Customer did not leave a comment.

Francois B. 
Rating:
3.0

Véhicule poussiéreux sur le tableau de bord Déchet trouvé sous le banc du conducteur

BENOIT T. 
Rating:
5.0

Customer did not leave a comment.

MATHIEU B. 
Rating:
4.0

Customer did not leave a comment.

Guy L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
2.0

I put gas in the van and brought it to the same level as I got it at and I was charged $10 for gas.

ANGELO D. 
Rating:
1.0

very bad experience first had sent me 103$ bill then hour later changed their mind & sent me another bill !! charging me extra 74,48 $ for gas initially gave me tank 1/4 gas, at the end I put 15$ gas & returned it 1/4 as it was and still they charged me 74.48 extra !! why!!not acceptable at all!! contract :80942831 I have evidence that put 1/4 gas before returnng the truck as was innitially

SINA S. 
Rating:
5.0

Customer did not leave a comment.

Claude H. 
Rating:
5.0

Customer did not leave a comment.

STEPHANE B. 
Rating:
4.0

Customer did not leave a comment.

Martin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karim B. 
Rating:
5.0

I booked the truck for 2 hours online, but the wait at the counter made me loose too much time.

Toufic R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES-ANTOINE H. 
Rating:
1.0

On m'a écrit un message 2 ou 3 jours avant pour me dire que je devais aller chercher ma remorque à un autre Uhaul que lui où j'avais réservé, à près de 15 minutes de plus que prévu. Lorsqu'est venu le temps de déposer la remorque et d'utiliser le service en ligne, ce n'est seulement rendu à 20 minutes de là que j'ai appris que je devais partager ma localisation pour valider mon retour. J'ai dû retourner au Uhaul seulement pour partager ma localisation alors que ça faisait près d'une heure que j'avais remis la remorque. Prochaine fois, je vais m'assurer qu'il y en a une de disponible au Uhaul où j'avais réservé.

ANGELIQUE M. 
Rating:
1.0

Took a pickup truck for 4 hours. I know there will be an additional fees for taking more than that. Here is the I didn't like. I got a call from a representative telling me I'm late and I should return the truck within 10 minutes. Disappointed!

Ashley G. 
Rating:
5.0

Très très propre! Sécuritaire, personnel aimable et compétent. Unité d’entreposage de bonne dimension pour le prix. Meilleur endroit pout l’entreposage à mon avis.

stephanie s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REAL V. 
Rating:
4.0

Le personnel toujours courtois et le service exceptionnel.

MICHEL S.  |  Overall Experience 
Rating:
3.0

Il faut des remorques plus hautes et il faudrait installer un vérin (trailer Jack).

Marc-André M. 
Rating:
5.0

Customer did not leave a comment.

ANTOINE D. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D. 
Rating:
1.0

I rented two storage units near the end of Friday’s shift. I guess the ‘kids’ were in such a rush to go home without ensuring everything was okay with my units, they were long gone when I realized that one of the units I rented had a lock on it. So I had to walk around their maze of units looking for one without a lock on it. I hope my stuff is okay. I’ve tried calling to let them know but they either don’t answer their phone or put me on ‘permanent’ hold.

Paul B.  |  First Impressions 
Rating:
1.0

La personne en charge n'a dis qu'il pouvait changer la datte pour la remise quand en réalité il a utilisé mon mois gratuit, sans m'en informé.

colombe g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARL D. 
Rating:
5.0

Customer did not leave a comment.

MICHEL G. 
Rating:
5.0

Manque de plus grand storage

LYNE S.  |  First Impressions 
Rating:
1.0

No explanation even if mention first Time user… questions answered very shortly

Fanny D. 
Rating:
5.0

Customer did not leave a comment.

Pierre C. 
Rating:
5.0

Customer did not leave a comment.

SARA O. 
Rating:
5.0

Un gros merci à Sam

karine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLOS MARIO Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michel V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cleo l.  |  Overall Experience 
Rating:
5.0

Merci et continue votre bon travail

Diane C.  |  Overall Experience 
Rating:
4.0

Le libre accès était quelque peu limité car nous avons du passer tout le stock par la petite porte de service a part cela tout était correct

Martial V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

beaulieu a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

andré L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Vincent B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marion C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

emilie c.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Diane B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martine l.  |  Overall Experience 
Rating:
5.0

La seule chose est l'heure de fermeture et ouverture des portes coulissantes. Parfois un peu incommodant. J'ai une fois mal barré ma porte et le lendemain il y a eu un cadenas sur mon lock. Ça m'a beaucoup rassuré de voir qu'il y a une excellente surveillance. Belle expérience chez vous. Je recommande à tous. Félicitations pour votre commerce très bien tenu. Merci mille fois

Daniel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie-Lou B.  |  Overall Experience 
Rating:
4.0

Good for what I needed.

Vincent D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Noella B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maxime R.  |  Overall Experience 
Rating:
1.0

1h30 d'attente le samedi(système down), 1h30 le lendemain. Pas d'unité de 10x10 même si j'ai réservé 3 mois d'avance. Mixe de numéro de Locker, donc failli faire couper mes cadenas même si tout était en règle. Finalement, des problèmes les 4 fois que je aller chez vous. Mais le monde de est sympathique mais pas de gestionnaire qualifié sur place

Sebastien F.  |  Overall Experience 
Rating:
1.0

Uhaul Boisbriand staff offers the worst customer service experience. 1 customer is served about every 10-15 minutes, with 10-15 customers in line at 8AM. You have to take a day off of work to actually manage to rent a truck and storage. I reserved a 20' truck and prepaid in full with insurance one month prior to my moving day. I had 5 friends helping me empty my storage. On move day I arrive at UHAUL Boisbriand with a reservation number and confirmation of payment (proof of reservation and payment) to find out (after 60 minutes of waiting in line) that my truck is not there. The manager Sam Chavrette told me "DONT TELL ME WHAT TO DO" when I suggested to lend me 2 smaller 15' truck instead of the 20' that I reserved and prepaid in full one month prior and was NOT THERE ! When I explained the situation and the fact that I was emptying the storage for my move with 5 friends at that very moment he said " I CANT DO ANYTHING FOR YOU CALL THIS NUMBER : 1-866-287-7158". I could not belive it. I cancelled my truck reservation with UHAUL and scrambled to rent another truck at another company. This is by far the worst customer service experience that I have had the misfortune to live. If this is your branch manager, expect more of this "DONT GIVE A F*CK" attitude with the other employees in the future as they look to management for guidance and training. I'm sorry to say that I was a somewhat loyal customer with 3-4 storage and truck rental in the last two years, but I have promised myself to never again trust you with any of my storage or truck rental needs in the future, even if it means I will pay double the price elsewhere.

Felix N.  |  Overall Experience 
Rating:
5.0

C bien propre personnel gentil et courtois Je suis satisfait merci

LYNDA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marc-alexandre C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christophe C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cleo l.  |  First Impressions 
Rating:
3.0

apres la sortie de l.entrepot on m’a charger 2autre mois j’ai ete obliger d’annuler ma carte de credit

Jean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdoul Hamidy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josee P.  |  Online Move In 
Rating:
5.0

jE RECOMMANDE à tous MES AMIS de faire affaire avec votre entreprise que je considère TOP GUN PROFESSIONNEL dans les les aspects ! Hughes Pascis 1033 Léopold Lecourt St Jérôme Qc 514-919-0748

Hugues P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaCques d.  |  Overall Experience 
Rating:
5.0

Staff was professional and friendly, every single time 👏🏽👏🏽

Freud C.  |  First Impressions 
Rating:
5.0

Le gérant M. Sam Chavrette est excellent par son service et gentillesse ! Je confirme mon intention de renouveler pour l'hiver prochain l'entreposage de mon VR et ce pour la troisième année de suite. Merci

Gilles G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rony Z.  |  Online Move In 
Rating:
3.0

Je ne comprend pas pourquoi il ont garder ma facture svp veuiller me l'a retourner sans faute il y as eu un une mésentente entre les employés du service a la clientèle

andré L.  |  First Impressions 
Rating:
4.0

Lors de l'acces a l'entreposage, au moment de faire le code pour entrer, ce n'était pas mon prénom qui s'affichait comme si l'information lors de l'enregistrement avec le commis avait été mal fait. J'imagine que c'est pour la meme cause que lorsque j'ai accédé a mon numéro de porte d'entrepot personnel que l'alarme sonnait a chaque ouverture comme si le systeme ne reconnaissait pas mon code d'entrée avec mon numero de porte d'entrepot, un peu décu de ce coté.

Vincent M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chantalle W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOLIANE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michel S.  |  Overall Experience 
Rating:
5.0

Impossible de recevoir la confirmation des paiements automatiques en langue française et ce, après en avoir fait la demande à U-Haul et me faire dire que l'on corrigerait la situation. Décevant!

robert d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PIERRE ALEX T.  |  Overall Experience 
Rating:
4.0

La réservation avec un agent par téléphone est pas bien compris ça coupe ,il faut rappeler on continue avec et ça coupe encore.on rappelle puis on à un autre agent .... très long délai .. enfin on peut finalement faire la réservation.

Denis C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marc andre n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
4.0

j'avais réservé 1 mois a l'avance une unité 10x10x9 et prévu tout mon aménagement en conséquence. hors, une fois le jours de prise de possession, j'ai recu 2 unité de 5x10x8... heureusement j'ai reussi a y aménagé mes choses mais j'aurai sincèrement aimer être aviser et pas avoir la surprise.

Sebastien P.  |  Online Move In 
Rating:
5.0

Bon service, bâtiment propres

Laval G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvio D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeaneddy b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilmer S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sylvie b.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carole M.  |  Overall Experience 
Rating:
5.0

Le seul point négatif sont les toilettes au rez-de-chaussée, il manquait de papier de toilette et le bol était plein de papier et ce pour les deux toilettes, j’ai donc du m’abstenir d’aller aux toilettes !

Marie-Lou B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robyn R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISABELLE P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gary R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATHIEU P.  |  Overall Experience 
Rating:
5.0

Mettre une pancarte indiquant ou est la réception. Car il y a trois entrer. J’ai cherché la première fois et aujourd’hui deux personnes différentes ont cherché aussi. Aucune indication n’est affichée. Merci et bonne journée

marie claude m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger T.  |  Overall Experience 
Rating:
2.0

J'avais fait la reservation pour un local de 10' X 10' mais il n'était pas disponible. Ont m'as offert 2 unités de 5 x 10. Cela ne me convient pas, car c'est plus complexe de rangé tout mon matériel ET surtout que je suis obligé d'acheter 2 cadenas ! Ce n'est pas le problème du locataire si vous n'avez pas vérifier vos disponibilité. et vous devriez être imputable pour votre manque de transparence,

Benoit D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUES A.  |  Overall Experience 
Rating:
5.0

Comment réserver ma place pour l'automne prochain pour mon vr de 25' merci.

rejean l.  |  Overall Experience 
Rating:
3.0

Attente interminable à l’accueil pour avoir accès à mon entrepôts. 10 personnes en attentes. Moyenne par client.... 10 minutes!

Jean D.  |  First Impressions 
Rating:
5.0

Très impressionnant! La bâtisse et le fonctionnement était incroyable et il y avait amplement de chariots à notre disposition. L’ascenseur était très grand aussi, ce qui facilite l’entreposage de gros objet!

Paul L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PIERRE c.  |  Overall Experience 
Rating:
5.0

J’ai trouvé le personnel courtois et serviable. Merci pour l’aide lors du remisage et la sortie de ma roulotte à sellette.

Nicole B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carole j.  |  Overall Experience 
Rating:
4.0

Difficile de parler avec le personnel pour obtenir de l'informations. Le système de réservations pour espace VR serait à améliorer grandement. Pourquoi ne pas prendre la réservation pour la prochaine période d'hiver lorsque nous allons sortir notre VR au printemps?

pierre c.  |  Overall Experience 
Rating:
5.0

Merci a Sam gérant de la succursale de Boisbriand et son équipe.

Daniel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcel h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEAN-FRANCOIS T.  |  Overall Experience 
Rating:
4.0

Difficile de rejoindre le personnel de l’entrepôt au téléphone. Difficile d’avoir un réponse sur un courriel envoyer de notre par

MARCO F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guy B.  |  First Impressions 
Rating:
1.0

Hello, i am very disappointed with your customer service storage rental in Boisbriand Quebec!. We rented a 6x12 covered trailer on Saturday April 17th and also reserved a 5x9x10 storage unit. We were told that we would receive a month free Storage Rental. To my surprised, WE DID NOT. As we were waiting for out trailer to arrive, we decided to do the paper work for the storage, so we would not waste any time. Due to us renting out the storage first, we did not receive our month free storage. We were NOT informed that we needed to rent out the trailer first, then the storage to receive the month free. If we did, we would have waited to fill in the papers for the storage. Today, after only 6 DAYS of rental, we tried to get some sort of money back from the storage. The same person who services us last weekend said that we were locked in for the month.... I explained that we DID not get the month free.... He explained that we needed to rent out the trailer before the storage.... He said, he had explained this to US! WHICH HE DID NOT SINCE WE WOULD HAVE DONE THINGS IN THE REVERSE. A free rental was very much interesting, and would not have moved our stuff if the service at this uhaul was professional and honest. We seem to be disrupting him in his JOB! There were NO service NO explanation Very disappointed in Boisbriand U-Haul and will NEVER go to this u-haul AGAIN Very ANGRY Customer Suzanne Charbonneau Client #- 849073-103468-21504

Suzanne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fancois B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pierre d.  |  Overall Experience 
Rating:
2.0

I was promised a month free.... It was NOT given to me... Cause i rented out the storage area, 30 minutes before the trailer, it was not given to me.... I will NOT be staying....

Suzanne C.  |  First Impressions 
Rating:
5.0

Merci et a l'an prochain

Stéphane G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

real O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louise P.  |  Overall Experience 
Rating:
5.0

Personnel courtois et dévoué.

claude c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdoul Hamidy B.  |  First Impressions 
Rating:
5.0

C’est d’une propreté incroyable et le personnel est excellent et courtois. Le meilleur choix que nous pouvions faire merci et bravo !

MARC A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrice N.  |  Overall Experience 
Rating:
5.0

Le service à la clientèle est très bon, les gens sont très aimables. Les entrepôts sont très propres et sécuritaires. Rien à redire. J’ai eu de la difficulté la première tentative à pénétrer à l’intérieur dans les heures d’accès mais sans l’aide d’un commis. Et j’étais venu avec mes déménageurs malheureusement cette fois-là. Somme toute, je recommande grandement cet établissement et reprendrai sans hésiter leurs services. Merci beaucoup à vous

nadia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENOIT L.  |  Overall Experience 
Rating:
5.0

Rare que je donne une note parfaite Mais cette place le mérite amplement. Un gros merci à Sam qui rends le tout parfait!!

Francois D.  |  Overall Experience 
Rating:
5.0

Merci du bon service, et, je peux vous assurer qu'en automne prochaine je fais en conscéquence de réserver encore une place chez vous. Passer a vous et a tout vôtres personels, un agréable été. Jean-Pierre

jean-pierre l.  |  Overall Experience 
Rating:
5.0

Merci à l'équipe de Sam ! A l'an Prochain

LIONEL d.  |  Overall Experience 
Rating:
5.0

Thart’s the third time i use your services and every time everything was rapid and perfect. Thanks L.Ouellet

LOUISE O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

francis l.  |  Overall Experience 
Rating:
5.0

Excellente disponibilité des agents Merci pour le bon service À l’année prochaine Denis Bouffard

DENIS B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

les services m.  |  Overall Experience 
Rating:
5.0

Impeccable... c est notre première expérience chez vous, espace très propre et personnelle courtois nous sommes très satisfait et a l automne prochain nous souhaitons relouer l espace merci beaucoup Yolande

Yolande R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANNY g.  |  Overall Experience 
Rating:
4.0

Très difficile de communiqué avec un employé pour avoir de l'information par téléphone directement à boisbriand. Une journée j'ai fait 39 tentatives !!

Josee Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martin D.  |  Overall Experience 
Rating:
5.0

I've seen other storage units. But i must say yours is the cleanest. Wide allies and the doors to each unit go ip and down easly. I feel like the thing I will put in your facility will be safe.

SHARON M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN B.  |  First Impressions 
Rating:
5.0

super comme entrepot tres securitaire et professionnel

NATHALIE B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Sebastien P.  |  Overall Experience 
Rating:
5.0

le commis a ete deligent et serviable. tres satisfait.

ANTHONY S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rejean C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sebastien m.  |  First Impressions 
Rating:
5.0

Merci au gérant. Très bon service, je vais apporter du gateau au fromage la prochaine fois.

Pierre D.  |  First Impressions 
Rating:
5.0

excellent

MICHEL S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ADOLPH H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee G G.  |  First Impressions 
Rating:
1.0

Unfortunately I am very dissatisfied and it is all due to your Manager and his staff. They are not provided sufficient information, they are not proactive and look and behave like they are totally bored of their job. It took me 10 mins to open my storage and 15 to close it. The lock is not working properly and even if I am calling them, I am unsure they will do something. This is a great facility, too bad you are providing such a bad service!

france s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mikael S.  |  Overall Experience 
Rating:
5.0

Très bons service, les commis ont été compétents et serviables. Location du camion efficace, les espaces d'entreposage d'une propreté exemplaire. 5 étoiles !!!

Daniel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Costa G.  |  Overall Experience 
Rating:
5.0

Thanks

Vladimir M.  |  First Impressions 
Rating:
5.0

Tres propre bien situé paisible et ultra pratique.

Yannick G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lise D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michel l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

julie l.  |  Overall Experience 
Rating:
5.0

Le gérant est super professionnel et agréable

sylvain l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROLLAND L.  |  First Impressions 
Rating:
4.0

My locker location didn’t seem to have a motion sensor so I spent my time accessing it with lower lighting. Maybe adjust it for the future. Other than that, everyone was top.

dan s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLAS K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

claude d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CLAUDE T.  |  First Impressions 
Rating:
5.0

J'ai adoré les entrepôts, le personnel et la propriété des lieux. Je recommande U-HAUL. Ils sont disponibles et ont des solutions a tous nos problèmes. Merci beaucoup

denis l.  |  Overall Experience 
Rating:
4.0

Ce serait bien si les heures d'accès étaient plus longues.

Lise D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jaCques d.  |  First Impressions 
Rating:
1.0

Mauvais service. La grandeur de mon espace de rangement devait être de 5 x 7 mais après verification il mesure seulement 5 x 6. Mais aucune réduction de prix. Très déçu. Je ne ferai plus jamais affaire avec vous. Les portes ne s’ouvrent pas automatiquement après les heures. . En forçant la porte il est possible d’entrer. J’ai quitté pour louer ailleurs. Là où le client est important.

Johanne D.  |  Overall Experience 
Rating:
4.0

Tout est correct, seul problème dans mon unité d’entreposage il y un fil electrique qui coince dans la porte

Patrick B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francois D.  |  First Impressions 
Rating:
3.0

Casi impossible d’avoir la ligne au téléphone Attente énorme pour service sur place

Yann l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENOIT L.  |  First Impressions 
Rating:
5.0

Personnel poli, serviable et accueillant. Entrepôt propre et bien rangé.

DENIS B.  |  First Impressions 
Rating:
5.0

Seul petit point à améliorer le suivi des appels(messages) et des courriels.

LIONEL d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rejean l.  |  First Impressions 
Rating:
3.0

J'avais un Rendez-vous mais celui-ci ne semblais pas inscrit. Une chance la personne au comptoir a été serviable, mais il manque définitivement de personnel à cet endroit. Deux personnes en tout temps serait un prérequis pour le service client et aussi la sécurité de votre personnel.

serge t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

pierre c.  |  First Impressions 
Rating:
5.0

Clean, great access, easy access, easy to use, good service from representative at desk. A+

John B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

claude v.  |  First Impressions 
Rating:
3.0

Vous devriez demander toutes vos questions sur votre formulaire. J'ai passé 45 minutes ( a part attendre mon tour, même si j'avais un rendez-vous) dans le bureau pour compléter avec votre agent un formulaire qui demande 2 numéros de téléphone a par le mien, en plus de l'adresse de la 3e personne. Je ne transporte pas mon carnet d'adresse avec moi. Ceci aurait pu être éviter et surtout être moins long si vous aviez demander tout cela a l'avance sur papier ou au téléphone. Pas très organisé.

MARIO M.  |  First Impressions 
Rating:
5.0

Service was a bit slow but considering the Covid maybe uhaul is understaffed or employees are overwhelmed with work, I was expecting service being slow, it's like this everywhere so no worries still very much satisfied.

DANNY g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUES A.  |  First Impressions 
Rating:
5.0

Thank you for the kind and patient personnel. Jp

jean-pierre l.  |  First Impressions 
Rating:
5.0

salut belle mention pour Sam Chavrette extrêmement professionnel

jocelyn p.  |  First Impressions 
Rating:
3.0

Mon entrepôt est au deuxième étage Aucune façon de garder l’ascenseur ouvert pendant le chargement et pendant le chargement. L’employée était fâchée car j’ai retenu la porte et quelqu’un attendait en haut pour descendre. Le temps à la réception était long et mes déménageurs attendaient de savoir où apporter les choses à 150$ de l’heure cela aurait pu être fait à l’avance (enregistrement) aussi pas de documents écrits pour les heures d’ouvertures. L’employé disait qu’il en restait plus. Un seul employé à la réception qui recevait les appels et servaient les clients

JOLIANE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEAN GUY T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stéphane G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gilles L.  |  First Impressions 
Rating:
4.0

Pas de purel La grande porte n’ouvre pas; lorsqu’il n’y a pas d’employé et c’est vraiment problematique

Sebastien P.  |  Overall Experience 
Rating:
5.0

Très propres et accessible

Jean J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louise P.  |  First Impressions 
Rating:
5.0

Service rapide, courtois, efficace.

Chantal N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PIERRE c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sylvie d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Succesion R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

chopi abwa c.  |  Overall Experience 
Rating:
5.0

Very good service

MATHIEU V.  |  First Impressions 
Rating:
5.0

Le responsable, Sam Charrette excellent.. Merci

michel l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony M.  |  First Impressions 
Rating:
5.0

M. Sam Chavrette votre gérant fait un excellent travail.

Gilles G.  |  First Impressions 
Rating:
5.0

Merci Sam Chavrette pour un accueil super sympathique et professionnel, Un employé qui représente très bien la compagnie, bravo et au plaisir

Benoit F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marc d.  |  First Impressions 
Rating:
5.0

Propreté, accueil, personnel sympathique, et soucieux de notre bien-être. Je suis heureux d'avoir été dirigé vers votre endroit par notre ami.

Guimond B.  |  First Impressions 
Rating:
3.0

La formule pour payer (''pay through'') sur le site web est vraiment contre-intuitive. Je comprend qu'on paie le mois à venir, mais le système devrait se faire plus facilement.

alexandre h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

julie l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gennevieve J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher james D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNIE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lesly S.  |  First Impressions 
Rating:
5.0

fast friendly service and they followed all the covid precautions

regerio j.  |  First Impressions 
Rating:
2.0

We arrived and despite having a confirmation email, the employee couldn’t find our reservation. The employee at the counter was rude and impatient. We had to ask him if we were bothering him as he didn’t seem to want to help us at all. We ended up having to make a new reservation. It was not a great experience. Despite so many available lockers closer to the door, the employee him gave us the one that was the furthest away from the door. The facility is nice though.

Annie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michel W.  |  First Impressions 
Rating:
5.0

Tout est conforme à ce que j’ai commandé sur le site internet, j’ai déjà fait la location d’un camion et le service a été aussi bon.

Marc G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luc R.  |  First Impressions 
Rating:
5.0

Excellent!!!

Denis T.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Christian B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marc Antoine B.  |  First Impressions 
Rating:
5.0

accueillis par le gérant pour louer un entrepôt et tout fut parfait du début à la fin.

Nathalie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pierre e.  |  First Impressions 
Rating:
5.0

Très bon service contrairement à ce que j’avais lu les deux personnes avec qui j’ai transigé que ce soit pour la remorque ou la location de l’entreposage tout à fait satisfaite, merci

Nathalie T.  |  First Impressions 
Rating:
5.0

VERY GOOD SERVICE

luc s.  |  First Impressions 
Rating:
5.0

Sam was very friendly and courteous.

groupe gmgl m.  |  First Impressions 
Rating:
5.0

Facile d’accès, bon service

brigitte l.  |  First Impressions 
Rating:
5.0

Perfect

Avantage S.  |  First Impressions 
Rating:
4.0

Very impressed by professionalism and preparedness of the staff. Great facility!

FRANK N.  |  First Impressions 
Rating:
5.0

All the staff were very respectful and well advised. I had a great experience being helped by members with a hig level of professionalism. Thumbs up to the manager! Cheers Kane Kramer

KANE K.  |  First Impressions 
Rating:
5.0

Super service

Renovation sb S.  |  First Impressions 
Rating:
5.0

do you have a french version !!

michel l.  |  Reservation 
Rating:
5.0

red carpet for me thank you. p.s. this place is so clean i move in with my sleepers.

YVES F.  |  Reservation 
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