Customer Reviews for U-Haul de Dollard-Des Ormeaux - déménagement et entreposage

2,154 reviews

65 Brunswick   Dollard-Des-Ormeaux, QC H9B2N4
(W Of Des Sources)

(514) 421-0888

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(514) 421-0888

65 Brunswick
Dollard-Des-Ormeaux, QC H9B2N4
(W Of Des Sources)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MINA GEORGE Z. 
Rating:
5.0

Customer did not leave a comment.

Grant C. 
Rating:
5.0

Customer did not leave a comment.

Claude B. 
Rating:
5.0

Customer did not leave a comment.

Doru L. 
Rating:
5.0

Customer did not leave a comment.

Sean E M. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

i reserved online hassle free, and I had no issues at all. Very quick to pickup and process the reservation.

Oliver Brian B. 
Rating:
5.0

Customer did not leave a comment.

Fabrizio I. 
Rating:
5.0

Customer did not leave a comment.

Agostino P. 
Rating:
3.0

Customer did not leave a comment.

tracy T. 
Rating:
3.0

Customer did not leave a comment.

tracy T. 
Rating:
5.0

Thank you for your help.

Aryan L.  |  Overall Experience 
Rating:
1.0

Worker was rude, did not help.

Delvinder S. 
Rating:
5.0

The service at this location was excellent. However, my first reservation was at 16013 Pierrefonds boulevard. We got there the gate was closed. Thanks again for the awesome customer service offered by the staff at Brunswick location.

keba G. 
Rating:
5.0

Customer did not leave a comment.

elizabeth P. 
Rating:
3.0

there was a male manager when I picked up the truck was rude, crude and had no people skills at all. He was an immigrant, did catch his name as he upset me....the rest of the staff was excellent.

bela K. 
Rating:
5.0

Rented a 15' truck. Clean and in a good condition. Quick and easy pick up with service desk. Returned after working hours with the Truck Share 24/7 online system.

Nicolai R. 
Rating:
5.0

My son and I were pleased with the ease of the whole procedure.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

SIlvia C. 
Rating:
4.0

The online return process failed to find my location and I had to be on the phone for an hour in order to speak to a rep and let her know the truck was in the parking lot to avoid paying the late fees. In addition and for an unknown reason the employee did send me a receipt the next day but did not close the account which made it impossible for the over the phone rep to give me the refund of the late fee. An employee at the office was able to figure out to give me a full credit and then charge me the appropriate amount. The booking system is amazing. The van was clean and very comfortable to drive.

CAROLINE L. 
Rating:
2.0

I found the customer service rep when I dropped off the car very rude and condescending

Ian M. 
Rating:
5.0

Everything was Perfect!

Ian G M. 
Rating:
5.0

Customer did not leave a comment.

Christophe M. 
Rating:
5.0

Customer did not leave a comment.

Zhao L. 
Rating:
3.0

Did not have the size of truck I had reserved request 15 foot day prior no problem day of rental do have 15 foot Offered 20 foot same price but now truck does not fit into parking location at destination Interior cab windows filthy and steering was not aligned

Michel B. 
Rating:
4.0

Employee at time of delivery was very friendly and professional was very happy with that

albert D. 
Rating:
5.0

Customer did not leave a comment.

Heather F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry Chaim G. 
Rating:
1.0

Pickup time was 7:30 AM through the ap. The ap indicated that our reservation was in-store for 9AM. We called customer service and they said our reservation was changed to 9AM but we were not advised earlier. I spoke to Ghassan Akache who offered a $50 credit. I asked if more could be done, so I then spoke to Claude Boucher. Claude was extremely rude, and put the blame on me for the time change, when customer service had clearly stated it was the fault oh Uhaul. I asked to speak to his superior and he told me that it ended at him and there was no one else to speak to. He then hung up on me. I called back and he hung up again. I called back and asked for his superior. He then gave me the number of Joe Gagliano. Claude was very rude and disrespectful and hung up on me twice. Horrible customer service!

brisebois J. 
Rating:
5.0

Very pleasant and professional staff.

Linda L. 
Rating:
4.0

Customer did not leave a comment.

QUEBEC SAILING F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent R. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
4.0

Customer did not leave a comment.

Maryse D. 
Rating:
5.0

Customer did not leave a comment.

Nitin J. 
Rating:
1.0

Terrible overcharging. I was FORCED to settle with the manager for damages that weren't caused by me or during my rental. 500$!!!!!! This is terrible, and I will be making this public.

Michel G. 
Rating:
4.0

Customer did not leave a comment.

Marshall D. 
Rating:
3.0

the inside of the truck is disgusting: dirty carpet, coffee stains where we put the cup, dust on dashboard ... But, the customer service is good. the guys are nice and polite, they answer all our questions. i would recommend this place if the truck is cleaner.

Jacques D. 
Rating:
3.0

Staff was friendly on the pick-up but not as much at the drop-off.

Vinicius C. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
3.0

Your method of evaluating the quantity of gaz is approximate at best. We had a problem when bringing back the vehicule where the clerk claim we did not put gaz in the vehicule which was false.

Francois B. 
Rating:
5.0

Staff at location were friendly and helpful with storage related questions and requests. Move out was easy to do and hassle free.

Peter M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brent T. 
Rating:
4.0

Nothing - very good service.

george G. 
Rating:
5.0

Excellent customer service Thank you

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Good service!

gena raphaella D. 
Rating:
1.0

1. la veille, on nous dit qu'il n'y a pas de camion pour nous 2. Après avoir argumenter longement avec le personnel, on réussi à avoir un camion mais on doit aller le chercher à un autre point de service plus loin. 3. le check-engine c'est allumé durant le déménagement 4. on doit aller le reporter à un autre point de service que prévu dans le contrat initial 5. on nous charge près de 500$ de frais additionnels non justifiés

Serge H. 
Rating:
1.0

Price was over $8000 rental for one way Montreal to Fredericton - a huge price - The next week the same truck was $1000 for round trip Fredericton to Montreal Can I get a refund for the $8000 expense ???? 514-825-0223 - Peter

peter F. 
Rating:
5.0

The service was excellent and the agent who served me was fantastic. I think his name was Patel. He had such a friendly and human approach. He really took time to explain everything and very detailed with his explanation. He was a great listener and truly empathetic. Great job and kudos to him.

Mystral Luther J. 
Rating:
5.0

Uhaul on line booking is simple and hassle free. Excellent service!!

James H. 
Rating:
5.0

Customer did not leave a comment.

SERO K. 
Rating:
4.0

Customer did not leave a comment.

Habibollah H. 
Rating:
4.0

In other days the rent is around $20 per day, but on 3rd July , the rent is $20 per hour. This's not at all fair. without knowing this , I booked the van for 9 hours and returned the same in 6 hours. The bill was around $281. I'm not sure if this a fair practices. I'll not use uhaul again.

Piyush C. 
Rating:
4.0

Customer did not leave a comment.

augustin J. 
Rating:
1.0

Communication to the client would be very helpful. Not overcharge when it's not the clients error but Uhaul's error.

Carolina P. 
Rating:
5.0

Very helpful and good staff great job jason

Stephen W.  |  Overall Experience 
Rating:
2.0

The knowledge of the employee concerning the inclusion of renting a truck...

Rickson H. 
Rating:
1.0

The truck was dirty when I picked it up - Used plastic gloves, trash in the cab - dirt in the box -I returned the truck cleaner than when I picked it up yet I was scolded and warned that a cleaning charge may apply - The attendants were condescending and rude - Never again shall I do business with you.

rick R. 
Rating:
5.0

Very upset that I wasn't told before June 24 that I had to pay 8 hours when I only had the truck for 4 .Next time I'll think twice

peter R. 
Rating:
5.0

VERY FRENDLY AND PROFESSIONAL STAFF.

dariusz s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dotse K. 
Rating:
5.0

Customer did not leave a comment.

mohamed h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kenton T. 
Rating:
4.0

Good service

Edicson Gustavo L. 
Rating:
5.0

Aucune. Vos employés parlent un excellent français et ceci est rare à Dollard-des-Ormeaux. Bravo!

Pierre G. 
Rating:
5.0

Fast , efficient, well done!

Doris G. 
Rating:
5.0

Customer did not leave a comment.

Dariusz S. 
Rating:
3.0

The truck was very old. It wasn't comfortable to drive. The service was good.

nasako S. 
Rating:
4.0

Customer did not leave a comment.

Elmeraldo C. 
Rating:
5.0

Customer did not leave a comment.

Tony C. 
Rating:
5.0

When filling up the gasoline, the tank indicator didn't move, so I filled more than required… full.

Lahcene B. 
Rating:
4.0

Well it hard to return the truck fill with gas to the proper exact level. I took the truck a 3/8 full i had bring it 1/4 which is 1/8 lower and the gentleman told me well we will need to charge you 11$. My suggestion is to bring truck full and take full. This way it's easier for everybody full is full it's easy.

David G. 
Rating:
5.0

Customer did not leave a comment.

fatima k.  |  First Impressions 
Rating:
5.0

Nice and safe place!!!

transport a.  |  Overall Experience 
Rating:
4.0

much of the damage on the truck was not marked with "X", so that was a bit of a issue. Although, the customer service on how to deal with it was great.

Bryan D. 
Rating:
5.0

Customer did not leave a comment.

Patricia Lyn P. 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
4.0

Customer did not leave a comment.

masako S. 
Rating:
1.0

The employees were amazing and tried their best to help us, the issue lies with management and with whoever designed the U-Haul mobile check-in. The website does not work at all for mobile check-in, it was an awful experience. As well, whoever was supposed to check the trucks the night before failed to do so. Save yourself the stress and don't use the mobile check-in. If you do, expect to spend a good 30-40 minutes finishing the whole process before being able to drive away with the truck.

Marc L. 
Rating:
5.0

Customer did not leave a comment.

Gabriel T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita V. 
Rating:
5.0

Customer did not leave a comment.

gabriel adrian T. 
Rating:
2.0

First truck we rented, windshield wipers didn't work, they gave us a second truck, which after driving off the lot was flagged by another car because our back door was open and we didn't have any moving blankets in that truck. When we tried to remote return the truck, your website didn't accept my location services was turned on. Tried on a second phone and same problem, so we couldn't officially record the truck was returned, so just left the key

GORDON S. 
Rating:
5.0

Customer did not leave a comment.

Khalid B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

The inside of the truck should of been wiped down at least a bit,thank gosh I had a can of Lysol on me. Only thing I would say the staff a 10/10

franklin B. 
Rating:
5.0

Customer did not leave a comment.

Don L. 
Rating:
1.0

I made the reservation on-line and it was displayed on the website for the first month qualifying for free, so I applied for self storage. When I arrived at the facility, the staff told me that they do not give a free month and that if I want free I should go to Laval or Lachine and they made me pay for the first month.

Claudiu N.  |  First Impressions 
Rating:
5.0

Nothing

Jeffery B. 
Rating:
5.0

Customer did not leave a comment.

Alan Q. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Customer did not leave a comment.

DIMITRIOS-JIMMY JR K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gilles F. 
Rating:
5.0

Bon service rapide et courtois. Je n'hésiterai pas à y retourner au besoin.

france L. 
Rating:
4.0

Customer did not leave a comment.

lorna c.  |  First Impressions 
Rating:
5.0

The employee was polite and answer me in French, thanks for that.

daniel A. 
Rating:
1.0

The manager unjustifiably required that the cargo be washed when we returned it. I took picture to show the lack of judgement and reasonability in his demand This caused us to waste time and ressources. When i tried to explained my insatisfaction . Mr Ghassan Akache ,the manager, told me that if i wasn't happy to not come back. I have been doing business with Uhaul at many occasion over the years and i know the service and treatment I received today doesn't reflect your company's core value. I believe this individual need more coaching or training regarding customer's care . I contacted the president of the branch to share my experience with pictures attached. I left him a message and waiting for a follow up from someone.

widma J. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Victor S. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Close contract procedure should guarantee availability for all customers, w/o stories that "everybody is happy". Mobile closure should have alternatives after open hours.

slava N. 
Rating:
5.0

Customer did not leave a comment.

Bogdan T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David W C. 
Rating:
3.0

Customer did not leave a comment.

nicolas T. 
Rating:
4.0

I said it was not clean because of the winter. the second floor access outside was often unsafe and not cleared. I called multiple times because the stairs were covered in snow. It would also have been nice if there was some lighting over the storage units themselves and not solely in the hallways. Also to correct the details above, i moved out march 31 2021

Martina Valentim P.  |  Overall Experience 
Rating:
5.0

Very professional and courteous service Rented at this location in DDO on Brunswick This is probably the 4 th rental and I highly recommend this company

Wiliam M. 
Rating:
5.0

Customer did not leave a comment.

jean-claude T. 
Rating:
3.0

When I went to drop the trailer,there were 2 clerks. One was busy doing a return while the other was fooling around with his cell phone instead of even asking if he could help me,not even so much as a glance in my direction. I felt that he thought he was in charge and made the other young fella do all the work while he txt and played with his phone. Very unimpressed.

Isaac O. 
Rating:
5.0

Customer did not leave a comment.

Karen F. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
4.0

Customer did not leave a comment.

Luc B. 
Rating:
5.0

Customer did not leave a comment.

Jean L. 
Rating:
4.0

Customer did not leave a comment.

Sherif Magdy S. 
Rating:
4.0

Customer did not leave a comment.

Lenny P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Avi K.  |  Overall Experience 
Rating:
5.0

Keep the good work and thank you

shaker o.  |  Overall Experience 
Rating:
3.0

Mis à part le gérant qui semble ne jamais avoir appris comment sourire ni le sens de la courtoisie, l'emplacement et la propreté sont excellent

HUSSEIN K.  |  Overall Experience 
Rating:
5.0

Je n'est rien à me plaindre.

edwidge f.  |  First Impressions 
Rating:
5.0

We rented our storage unit for 13 years at this facility. It was always very secure, clean, and accessible. The staff here were always helpful. I would definitely recommend this location! Excellent in every aspect. Thank you!

DEBORAH M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ynb e.  |  Overall Experience 
Rating:
5.0

Ghassan is the best !!

CHRISTOPHER G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amuz i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G.  |  First Impressions 
Rating:
4.0

The Uhaul truck is not high enough for the loading / unloading zone, but it was still fairly easy to get the things out of the truck into the storage bay.

Pascale D.  |  First Impressions 
Rating:
5.0

Friendly staff

HANI G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wok c.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top