Customer Reviews for U-Haul de Dollard-Des Ormeaux - déménagement et entreposage

2,225 reviews

65 Brunswick   Dollard-Des-Ormeaux, QC H9B2N4
(W Of Des Sources)

(514) 421-0888

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(514) 421-0888

65 Brunswick
Dollard-Des-Ormeaux, QC H9B2N4
(W Of Des Sources)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Annie R. 
Rating:
5.0

fair

David M. 
Rating:
5.0

The service was excellent. The employee was very professional. My best experience from Uhal so far !!!

Stephane S. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Very nice customer service

Victoria K. 
Rating:
4.0

Côté éclairage, il n'y avait pas d'éclairage dans mon entrepôt. A chaque fois, je devais utilisé la lampe de mon téléphone pour y voir quelque chose. J'aurai aimé avoir une lumiaire au centre-plafond de l'entrepôt.

LYNE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Florin M. 
Rating:
5.0

With the exception of a minor dispute regarding the fuel level, everything went very well

Alex F. 
Rating:
3.0

I would not recommend uhaul again. I had set a pic up for 9 am at another location just to show up to a hand written note saying they are closed. I called and was promptly found another truck at a much further location. After going back online I should have received a 50$ credit since my truck and pick up location was not honoured but I did not. This is poor customer service. Now I was charged more for having to drive more km to pick up and drop off. Lost 3 hrs of time for my movers to help and now have to rent another truck today. I am very unsatisfied with this service and even more upset I was not given my 50$ credit.

Edouard S. 
Rating:
5.0

Customer did not leave a comment.

viking x.  |  Overall Experience 
Rating:
5.0

Great service from the team, location was clean and secure

Firaz S. 
Rating:
3.0

We ordered a rental online, including a dolly. When we arrived , the dolly was not available. The service rep advised that it would be removed from the order, but it was not , and I was charged for it anyway on the credit card.

Alexander G. 
Rating:
5.0

Very friendly staff who handled both check out and in with ease.

Clifford C. 
Rating:
4.0

Excellent service. L'employé qui me recevait était d'une grande gentillesse et il répondait agréablement à mes questions. Étant francophone, j'ai apprécié beaucoup de me faire servir dans ma langue maternelle.

François D. 
Rating:
5.0

Customer did not leave a comment.

Shandelle G.  |  Overall Experience 
Rating:
5.0

very disappointed with the method fuel is calculated. I drove 20 kilometers and purchase fuel and then was charged an additional sum. 26 dollars of fuel for 20 kilometers!! this is exagerrated and a cash grab. This is 1.1 liters per kilometer. wow!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Eugenio P. 
Rating:
4.0

Customer did not leave a comment.

MARTYN D. 
Rating:
5.0

Customer did not leave a comment.

Pierre T. 
Rating:
5.0

Customer did not leave a comment.

Lynda M. 
Rating:
4.0

Customer did not leave a comment.

luciano C. 
Rating:
5.0

Customer did not leave a comment.

John I. 
Rating:
5.0

Customer did not leave a comment.

DANYELLE F. 
Rating:
4.0

J'ai été tres bien recu et aussi servi avec gentillesse. Etant de langue francais, je souhaite etre capable de lire tous les documents dans une langue dont je peux bien comprendre. C'est quand meme tres important pour garder la confiance. Je suis tres satisfait du service qu'on m'a offert malgré tout.

Francois D. 
Rating:
4.0

Maintenance: 1- driver's door: had to slam it shut to latch properly 2- gas tank was not full

john K. 
Rating:
3.0

Signage for night drop offs, would be appreciated. Side parking lot impractical for dropping trailers- you unhitch and trailer rolls towards the car, very risky for a pinch between the two vehicles with nobody around to help. Website identity verification, logon, account creation process… confirmation emails and security codes very very slow- like over 1/2 hour to come in or never come in slow. Rental pricing on trailers is fantastic, great. Moved stuff one way for $32. Very happy.

Steven F. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY T. 
Rating:
1.0

Customer did not leave a comment.

LARYSA PROKHOROV V. 
Rating:
5.0

Customer did not leave a comment.

Ingi B. 
Rating:
3.0

Customer did not leave a comment.

jenna b.  |  Overall Experience 
Rating:
2.0

The owner is very unhelpful & would not recommend that particular facility to anyone. Relieved to be out of there.

jason f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sirus S. 
Rating:
4.0

Customer did not leave a comment.

93445849 q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
3.0

Service and vehicule was ok. However car could have been cleaner. Pickup bed could have been cleaned prior to handing over keys. Also, interior was probably not disinfected prior or no mention by agent. Also, location opened after 9am (around 9:10 am). Room from improvement.

Krishnakant P. 
Rating:
5.0

NO NEED FOR IMPROVEMENTS,A WELL RUN OPERATION.

Andreas J. 
Rating:
5.0

Customer did not leave a comment.

Brites M. 
Rating:
5.0

I've told the representative that I have an emergency and that I've desperately need a van for moving. What did I've got ? I was told to go on line to book.Not what I was expecting.No empathy , no understanding.He didn't care.

Eduard B. 
Rating:
5.0

Instructions were clear, helped extend slightly the rental which was very helpful, return was quick and easy.

Michael C. 
Rating:
5.0

The mobile self check in was not efficient. Took me 15 minutes because of lack of clarity of my photos then waiting for approval. I finally had to go inside. However, fantastic service and great advice from staff, thank you so much!!

tanya C. 
Rating:
5.0

Just continu the good work guys I cant complain at all.

Edwidge F. 
Rating:
5.0

Customer did not leave a comment.

eugenijus B. 
Rating:
4.0

Customer did not leave a comment.

Jodi K. 
Rating:
5.0

Customer did not leave a comment.

Mohamed H. 
Rating:
5.0

Customer did not leave a comment.

Myriam T. 
Rating:
3.0

Make sure the gas tank is filled on the truck so that the customer doesn't have to pay extra to go fill it up themselves. Our truck one had a quarter tank of gas when it was given to us.

Daylan Corey A. 
Rating:
5.0

Customer did not leave a comment.

Jean Nicolas H. 
Rating:
5.0

Customer did not leave a comment.

Josette M. 
Rating:
5.0

Customer did not leave a comment.

jose guillermo m.  |  Overall Experience 
Rating:
4.0

Établissement et personnel au dessus de la moyenne mais équipement mal entretenu! J'ai eu droit à un camion ayant un problème de roue! Un minimum serait de vérifier l'équipement avant de le louer pour une longue distance!!

Veronique P. 
Rating:
5.0

Customer did not leave a comment.

John I. 
Rating:
5.0

Customer did not leave a comment.

Mohamed Z. 
Rating:
5.0

Booked my trailer for 9am and did the online check-in which saved time at pick-up. Returned trailer and had to wait a bit for return inspection due one counter agent and three different customers at the same time. All went very well and will go there next time I need to rent a trailer or truck.

Harry F. 
Rating:
5.0

Customer did not leave a comment.

Darren Q. 
Rating:
5.0

Customer did not leave a comment.

Shannon C. 
Rating:
5.0

Customer did not leave a comment.

Vasilios Z. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
2.0

I had to wait over 20 minutes that started counting towards my reserved time when I had to pick up the truck, I could not make the check out online due to a system issue on Uhaul, once there at 7.00, once the clerk figure it out, they did not have all I had reserved with over 3 weeks of anticipation...I am disappointed.

Lina O. 
Rating:
4.0

The overall experience was bad nevertheless, because I ended in this location because the one I originally chose was not able to provide the car I rented. I went over the whole on-line process, just to find that the key were not left in the pick up box. I lost almost two hours with your rep on the phone traying to get the vehicle I finally ended driving.

CARLOS J. 
Rating:
1.0

The manager tried to argue and charge me more than was supposed to. I asked for him to tell me his name wouldn't tell me , tried to pay my bill and he told me to leave . I have it all on video. Terrible service !!

reanne S. 
Rating:
5.0

Great friendly, courteous service. Well done!

eugenijus B. 
Rating:
5.0

Customer did not leave a comment.

michel T. 
Rating:
5.0

Customer did not leave a comment.

dion S. 
Rating:
3.0

Water coming into the cabin and the box of the truck. Wet damaged boxes and driver wet.

Paul V. 
Rating:
5.0

Customer did not leave a comment.

alex P. 
Rating:
5.0

Customer did not leave a comment.

Jeanet C. 
Rating:
1.0

When dropping off the truck on Monday, September 27th at 3pm, my husband was treated extremely rudely by an employee. He was not wearing a uhaul name tag or uniform so we didn't know he worked there. He rolled his eyes at us and treated us like we had done something wrong. We've had 3 reservations this month with this location and 2/3 went poorly. Glad we don't have to deal with uhaul for a while now.

Allan B. 
Rating:
5.0

Customer did not leave a comment.

Gennaro P. 
Rating:
5.0

Customer did not leave a comment.

Mazen E. 
Rating:
4.0

La personne a cette location fut très compréhensive et aidante malgré les nombreuses erreurs de l'autre point de service!

Marie-Piee S. 
Rating:
5.0

Customer did not leave a comment.

MINA GEORGE Z. 
Rating:
5.0

Customer did not leave a comment.

Grant C. 
Rating:
5.0

Customer did not leave a comment.

Claude B. 
Rating:
5.0

Customer did not leave a comment.

Doru L. 
Rating:
5.0

Customer did not leave a comment.

Sean E M. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

i reserved online hassle free, and I had no issues at all. Very quick to pickup and process the reservation.

Oliver Brian B. 
Rating:
5.0

Customer did not leave a comment.

Fabrizio I. 
Rating:
5.0

Customer did not leave a comment.

Agostino P. 
Rating:
3.0

Customer did not leave a comment.

tracy T. 
Rating:
3.0

Customer did not leave a comment.

tracy T. 
Rating:
1.0

Worker was rude, did not help.

Delvinder S. 
Rating:
5.0

The service at this location was excellent. However, my first reservation was at 16013 Pierrefonds boulevard. We got there the gate was closed. Thanks again for the awesome customer service offered by the staff at Brunswick location.

keba G. 
Rating:
5.0

Customer did not leave a comment.

elizabeth P. 
Rating:
3.0

there was a male manager when I picked up the truck was rude, crude and had no people skills at all. He was an immigrant, did catch his name as he upset me....the rest of the staff was excellent.

bela K. 
Rating:
5.0

Rented a 15' truck. Clean and in a good condition. Quick and easy pick up with service desk. Returned after working hours with the Truck Share 24/7 online system.

Nicolai R. 
Rating:
5.0

My son and I were pleased with the ease of the whole procedure.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

SIlvia C. 
Rating:
4.0

The online return process failed to find my location and I had to be on the phone for an hour in order to speak to a rep and let her know the truck was in the parking lot to avoid paying the late fees. In addition and for an unknown reason the employee did send me a receipt the next day but did not close the account which made it impossible for the over the phone rep to give me the refund of the late fee. An employee at the office was able to figure out to give me a full credit and then charge me the appropriate amount. The booking system is amazing. The van was clean and very comfortable to drive.

CAROLINE L. 
Rating:
2.0

I found the customer service rep when I dropped off the car very rude and condescending

Ian M. 
Rating:
5.0

Everything was Perfect!

Ian G M. 
Rating:
5.0

Customer did not leave a comment.

Christophe M. 
Rating:
5.0

Customer did not leave a comment.

Zhao L. 
Rating:
3.0

Did not have the size of truck I had reserved request 15 foot day prior no problem day of rental do have 15 foot Offered 20 foot same price but now truck does not fit into parking location at destination Interior cab windows filthy and steering was not aligned

Michel B. 
Rating:
4.0

Employee at time of delivery was very friendly and professional was very happy with that

albert D. 
Rating:
5.0

Customer did not leave a comment.

Henry Chaim G. 
Rating:
1.0

Pickup time was 7:30 AM through the ap. The ap indicated that our reservation was in-store for 9AM. We called customer service and they said our reservation was changed to 9AM but we were not advised earlier. I spoke to Ghassan Akache who offered a $50 credit. I asked if more could be done, so I then spoke to Claude Boucher. Claude was extremely rude, and put the blame on me for the time change, when customer service had clearly stated it was the fault oh Uhaul. I asked to speak to his superior and he told me that it ended at him and there was no one else to speak to. He then hung up on me. I called back and he hung up again. I called back and asked for his superior. He then gave me the number of Joe Gagliano. Claude was very rude and disrespectful and hung up on me twice. Horrible customer service!

brisebois J. 
Rating:
5.0

Very pleasant and professional staff.

Linda L. 
Rating:
5.0

Customer did not leave a comment.

Brent R. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
4.0

Customer did not leave a comment.

Maryse D. 
Rating:
5.0

Customer did not leave a comment.

Nitin J. 
Rating:
1.0

Terrible overcharging. I was FORCED to settle with the manager for damages that weren't caused by me or during my rental. 500$!!!!!! This is terrible, and I will be making this public.

Michel G. 
Rating:
4.0

Customer did not leave a comment.

Marshall D. 
Rating:
3.0

the inside of the truck is disgusting: dirty carpet, coffee stains where we put the cup, dust on dashboard ... But, the customer service is good. the guys are nice and polite, they answer all our questions. i would recommend this place if the truck is cleaner.

Jacques D. 
Rating:
3.0

Staff was friendly on the pick-up but not as much at the drop-off.

Vinicius C. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
1.0

I made the reservation on-line and it was displayed on the website for the first month qualifying for free, so I applied for self storage. When I arrived at the facility, the staff told me that they do not give a free month and that if I want free I should go to Laval or Lachine and they made me pay for the first month.

Claudiu N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lorna c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lenny P.  |  First Impressions 
Rating:
5.0

Je n'est rien à me plaindre.

edwidge f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wok c.  |  First Impressions 
No reviews have been submitted for this location.

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