Have used this location on more than one occasion. Always find the service fast and friendly. Pick up and drop off efficient. And the prices quite reasonable overall.Taylor M.
Customer Reviews for U-Haul de Dollard-Des Ormeaux - déménagement et entreposage
Dollard-Des-Ormeaux, QC H9B2N4
(W Of Des Sources)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Normand D.
Great vibes fast service wonderful peopleOz A.
good job! keep goingZhan Z.
Service was fast and efficientKarl D.
Clerk was very pleasant and patient, explained everything very well. Had a great experienceZackery C.
Customer did not leave a comment.Enrico V.
Customer did not leave a comment.Simony A.
Service at the location was excellent. I also booked a 5x9 trailer and ramp from the local Beaconsfield outlet My experience booking online was a total nightmare took 3 hours to book trailer and truckIan L.
lower gas prices!Laberge R.
Customer did not leave a comment.EmfredVincent P.
Customer did not leave a comment.Antonios K.
While the location itself was fine I was extremely unhappy with the added cost I had to endure because a vehicle was not available in the location I had originally booked! The extra travel forced upon me added 30$ to the cost of my rental for no reason. I tried contacting you about this issue and got endless robot voices and no really help in this regard. I wish to be contacted about this matter, but do not wish to explicitly hold it against the location and the employees working there.Marlon N.
Customer did not leave a comment.Milan L.
Everything was good the door stuck a little bit.Evelyne M.
Customer did not leave a comment.Marco D.
Guy behind the counter knew his stuff well and was very helpful . I didnt like the after hours return process. It was unclear and the app was not Intuitive.Mark B.
My license was left at the counter and I never received a call stating that my license was at the location. A phone call stating that my license was found would have been appreciated. Instead it was thrown away in the garbage. Also I was charged $100 for a furniture trolley which was never provided. When I called they confirmed that I was not provided one and a refund would be provided. Ever call into the center has resulted in waiting times of over 10 minutes per call. Overall I am not happy with the overall level of professionalism to say the least. I would not recommend this location to anyone.Enrico C.
Have someone there when the other guys is parking the cars. I waited quiet a while before I noticed he was the only one working. Don't worry I still gave you 5star. The service was great the guys explained everything to me very well.Felix O.
Customer did not leave a comment.Omar E.
Customer did not leave a comment.James D.
Customer did not leave a comment.stephane B.
Customer did not leave a comment.Gilles F.
I had not easy visit today to this location, there were two guys and one lady to help customers. Guys weren't willing to help me, but lady was do nice and found solution for my case. In general I would not ever come back to this place, didn't feel like I was treated properly as a customer, just a fellow to pass by. Too much talking, too few things done. Car was clean inside driver section, but inside cargo floors full of dirt.Kirill A.
Customer did not leave a comment.Alan C.
Explain the bring back procedure, especially say photos have to be taken of the vehicle. Thankszoe S.
Customer did not leave a comment.Antoine F.
Awful experience. Pick-up location and time kept changing within 24h of the pick-up. payed for 2 dozens of blankets and a dolly and none were in there. When I asked to be refunded I was told to deal with the drop-off office. But it was closed when I got there.FrÃ©dÃ©ric C.
Customer did not leave a comment.Anthony T.
Customer did not leave a comment.Chris K.
Great servicejason P.
Courteous and friendly service, I would rent a truck again.Jack B.
Very helpful and knowledgeable staff. Excellent selection and great options.Jason F.
Maybe two uHaul representatives at the counter when bringing back a vehicle to reduce the wait time when there are a few customers at the same time.AndrÃ© P.
I made my reservation online for a 20' truck, 20 blankets, 2 furniture dollies, 1 appliance dolly and 1 regular dolly. I arrived at 6:50 for my 7am pickup. The employee arrived at 7:15 and opened the door at 7:20am. No explanation, no apology, nothing said to me. Employee blamed "the other guy who didn't show up this morning". Once the contract was ready, employee tells me that he only has 10 blankets and 1 furniture dolly. How is this possible? He tells me that customers rent the equipment but they don't return everything. I say, then you charge the customer for equipment on their credit card and he says yes. So then you replace the missing equipment? He says no. I tell him that makes absolutely no sense! He tells me that these items are not guaranteed. Also makes no sense! How can I move heavy long furniture pieces with only 1 dolly? So in short, this Uhaul branch operates improperly and they are not reliable! Reservations mean nothing because they don't honor the contract details. Pickup times mean nothing because they don't open for business on time! I'm paying 2 movers to sit around while some employee takes his sweet time to get the business opened in the morning with no regard for the customer. There are other companies who rent moving trucks and equipment, so I will look elsewhere next time.Errol B.
Customer did not leave a comment.mike S.
The man who served was rude he looked just completely annoyed to serve ANYONE. Was not wearing a mask. Did not say hello good but or tha l you. I would never use this location again. Truck was full of garbage. Waited 20 mins outside and no one came when I returned truck. Finally just did self check out. Terrible serviceSarah M.
Customer did not leave a comment.tanya H.
Customer did not leave a comment.Mark S.
Absolutely nothing this is a top notch uhaul location. I've been here many many times and have never once had any negative things to say. The staff is great and always friendly. The trucks and trailers are always clean, well maintained and ready. Thanks againstephane L.
Take the time to explain the online registration quick steps, open on time, and explain the dashboard controls of the vehicles. The employees were professional and engaging but could have gone a little further with the customer service.evan L.
We were supposed to receive a code in order to open the gate Day or Night Time, we never receive it. We had to come back during the office hours.CLAUDIE B. | Overall Experience
I appreciate that the fee breakdown was shown before payment, but it would be nice to have it fully shown on the website. It was much more than we expected to pay.Micheal K.
I seem to be overcharged by twice what I was quoted from the website. Hopefully this will be resolved.Stephen P.
Customer did not leave a comment.David L.
Everything was fine, but it's too bad that there is only one loading dock at car height. We had to wait for another car to leave. Other than that it went very smoothly.Sandra S. | Online Move In
Customer did not leave a comment.Trent D.
Customer did not leave a comment.Greg G.
Hi! Everything went really well with UHAUL, thank you.Laila Marciana O.
Customer did not leave a comment.Linda M.
The most friendly and helpful staff there is!Joanne D. | First Impressions
Truck BE1395H, gas cap is missing.Trent D.
I have never written a complaint letter before, but then again I have never been treated so poorly by a customer service person in my 66 years of life. I was lied too, given the finger numerous times, totally disrespected and threatened to get called the police on by a young man in mid-twenties at our U-haul service center in Dollard des Ormeaux at 65 Brunswick avenue. I had made an online reservation for 26/03 2022 at 17:00 (29564722) arrived at that location at 16:45 and was immediately told by a young man to wait outside as he was servicing 2 gentlemen (as we are in covid I made no mention of the aggressive tone of his voice as it would seem he was in a heated discussion with the 2 elderly gentlemen. After waiting 15 minutes I walked into the office and was immediately screamed at to wait your turn! Five minutes later I was waived in and we beganâ€¦ I had reserved a 15 foot cube truck with a dolly, blankets and 4 corner furniture dolly. He stated there was no furniture blankets so I cancelled the 4 corner furniture dolly but keep the 2 wheel dolly. Asked for a plastic slip cover for a full sized mattress and he proceeded to write up the order confirmation, gave my credit card, all was going as supposed to. He printed out the contract it was time stamped at 17:15 I mentioned that to him and he said if I give you an extra hour I'll have to charge you an extra day but I'm here tomorrow so just get it back by 17:15 and you'll be okay. As I began to walk out with him to inspect the rental truck he noticed in my hand the mattress cover and said, and I quote â€œoh shit I forgot to charge thatâ€ so we went back in, he wrote up an additional invoice gave him back my credit card and we went back out (invoice time stamped 17:20). We get to the truck, it was pretty banged up with X stickers in about 15 places asked him to open the gate, then saw that the inside of the cube was not at all clean, he responded by saying it would take another 15 to 20 minutes to have it cleaned and he had no other available in that size! The reason I was insisting on this was the two gentlemen earlier were arguing with him over being charged an additional $20.00 for having a dirty box upon its return. He then turned rather belligerently claiming I had no right to listen in on other clients' conversations to which I responded, I think everyone in the building overheard that part of your conversation. This is where things got a bit nasty, he stated that its Â¼ full I needed to bring it back Â¼ full to which I said I was under the impression that you give it to us full and we bring it back full but if that's your policy, its fine by me. Upon climbing into the cabin and turning on the ignition I quickly noticed it was nowhere near Â¼ full. Ran back to the office and claimed there was an error as this truck does not have anywhere near a Â¼ tank of gas! He stormed out of the office, got to the truck leaned in and yelled; it has a quarter tank of gas to which I responded NO IT DOES NOT. He then stopped in his tracks turned around walked back to me and yelled right in my face â€œYES IT DOESâ€ then he turned around began to walk back to the office and said â€œif you're not happy file a complaintâ€ and gave me the finger with both hands!! In all my 66 years I have never been treated like this man just treated me, as god is my judgeâ€¦ someone to look me straight in my face and lie to me knowing the truth is starring him right in his face and give me the finger on top of thatâ€¦ what kind of company hired an individual like that to be a custodian of their corporate image. Enraged, I went home (I live 4 KM's from your location) and took a picture of your truck's dashboard showing the odometer. The proof is in the picture, I clearly show 4 km's from the point of origin to my house and a 1/8 or less of gas in the tank. When I returned the vehicle the next day, he is there and I ask to close out my invoice and credit card. He looks up at me and barks at me â€œWere closedâ€ I responded by saying you accorded me to come by, by 17:15 and it would be okay, again he barks at me â€œIT'S 17:17 WERE CLOSED GO PUT YOUR KEYS IN THE AFTER HOURS BOX NOW!!!â€ to which I responded â€œcome on man show some humanity you know very well I did not leave at 17:15 yesterday, I have a time stamped invoice for the mattress cover you sold me at 17:20â€ And it just degenerated from there, he got very insulting, comments like why should I spend an extra hour on youâ€¦ what makes you so important that I have to do that, then I got hot and said, I just want you to do your job and service the U-Haul client that is in front of you right now, can you do that, is that not what they pay you to do! With that he went ballistic, grabbed the keys out of my hand and put them in the overnight box and yelled again. If you want to make a compliant do so, but leave or I will call the police. I was about to say call the police but it was time to let this go and just realize this young man has a serious chip on his shoulder and he should not be in the customer service business. I will take this to your bosses and I left. This morning, March 28 at 7:22, I received my final invoice from you for $249.79 (after hour fee $20.00+fuel service fee+$30.00 and a fuel charge of $49.51+taxes) for a total of $ 99.51! Almost $100.00 of overages for a total misrepresentation as the pictures are at the ready to proof what I have contended. I can only assume that someone in your company will see this for what it really is and do the right thing to rectify this and keep your clients protected from this sort of intimidation not to mention price gouging? Your company standards are better than what this individual's representations and actions on your behalf stand for, don't let the actions of one troubled young man take you down!!Tim T.
They charge me too much. I was quoted at 130$ then 0.20 cents per extra KM. Did 50 KM extra and they charged me 30$ instead of 10$. The gaz tank was half empty and had to pay 401$ for someone else's mistake to be able to rent my van. Very disappointed. Staff gave me the wrong information at checkin.ChristineAnn M.
Uhaul opened 1/2 late. A lot of people waiting outside on Sunday morning. No excuse from rep. Also came to the same service point to reserve 2 day prior-but no one was in store. Very disappointed because a week before i had reserve a truck at pickup point and no one showed up. Really not impressed.Herve P.
Customer did not leave a comment.francis C.
Customer did not leave a comment.Vishavdeep D.
Customer did not leave a comment.Richmond Perr L.
Shannon was super easy to deal with. Happy to be a customer!RON F. | First Impressions
Opens late, and very unprofessional.Ofure O.
Customer did not leave a comment.Catherine W.
I had a very bad experience with Uhaul dollars des ormeaux at Montreal. I paid all the fees and at the end of the journey, they charged me for cleaning fees because 2 blankets was not in the plastic bag. I will never use uhaul again. I complained about that directly in their office, talked to customer service and at the end nothing happens. I will not promote uhaul as it is unacceptable to charge fees that doesn't make sense.nasser F.
Le camion n'Ã©tait pas dÃ©neigÃ©. TrÃ¨s mauvais service concernant la facture et rÃ©servation en ligne. Tout Ã©tait en anglais seulement. Et un dÃ©tail en anglais sur la rÃ©servation que je n'ai pas compris, m'a coÃ»tÃ© $100 de plus. J'ai tÃ©lÃ©phonÃ© pour avoir un remboursement et personne ne m'a rappelÃ©. On se soucie peu des clients francophones . La loi 101 n'est pas respectÃ©.Guylaine P.
Customer did not leave a comment.neepan G.
Rented truck for 7 am and employee showed up at 7h50. Respect openning hours.Marc T.
Customer did not leave a comment.Ryan T.
Great service. Truck and stuff worked like a charm.XinQiang Y.
It would have been good to have more fuel at pick upTim H.
Customer did not leave a comment.Nicolas S.
Customer did not leave a comment.Saro G.
Getting the truck out of the snow was difficult. It would be great if the snow could be cleared around the trucks more often so as not to collect too much to the point where it hardens. Thanks!Emma L.
First off, the van was parked in a terrible location (essentially on ice) and it was stuck. Rear wheel drive with no weight in the back is a recipe for disaster in winter. So they swapped my truck but at this point I was already over an hr. late. The new van's cruise control didn't work and the rear blinker light didn't work. Overall, the van drove well and it worked great for moving my gear. Drop off was a bit of a pain in the ass (using the app) but it got done. You can't beat the price and the vehicle worked well for what I needed. Life's imperfect and shit happens but there was just a bit too much of that for me to be VERY happy with everything.Christopher A.
Customer did not leave a comment.Avi K.
Most of the time the staff doesn't wear the mask.Aizar Rafael T. | First Impressions
Customer did not leave a comment.phillip s. | Overall Experience
Customer did not leave a comment.Douglas P. | Online Move In
Customer did not leave a comment.Kristyna S.
Customer did not leave a comment.Martine B.
Great personnel, super fast and efficient. A smooth move!!Gregory D.
The size of the space was smaller than I thought.Joseph S. | First Impressions
Originally I wanted to rent just a trailer but seems none were available at this location. I was told I would get a special rate on mileage and or rental and did not receive it. Im still expecting a call from a manager to see what special rate can extend to me! I only had it for 2 hrs and returned it with more gas even. Waiting on.m you to see what can be done. Regards PeterPeter K.
I used this facility to park my vehicle in the yard for storage. I choose this location because it had a secure gate, however after a couple months the gate always remained 80% open which made me feel that my vehicle was not secure due to the fact that anyone would’ve been able to enter and exit.Daniel T. | Overall Experience
Customer did not leave a comment.Warren H.
Nothing went as expected which created a lot of stress on top of the moving process. I do not recommend Uhaul and will not do business with them in the future.JÃ©rÃ©mie M.
Customer did not leave a comment.Annie R.
The service was excellent. The employee was very professional. My best experience from Uhal so far !!!Stephane S.
Customer did not leave a comment.Matthew D.
Very nice customer serviceVictoria K.
Côté éclairage, il n'y avait pas d'éclairage dans mon entrepôt. A chaque fois, je devais utilisé la lampe de mon téléphone pour y voir quelque chose. J'aurai aimé avoir une lumiaire au centre-plafond de l'entrepôt.LYNE P. | Overall Experience
Customer did not leave a comment.Florin M.
With the exception of a minor dispute regarding the fuel level, everything went very wellAlex F.
I would not recommend uhaul again. I had set a pic up for 9 am at another location just to show up to a hand written note saying they are closed. I called and was promptly found another truck at a much further location. After going back online I should have received a 50$ credit since my truck and pick up location was not honoured but I did not. This is poor customer service. Now I was charged more for having to drive more km to pick up and drop off. Lost 3 hrs of time for my movers to help and now have to rent another truck today. I am very unsatisfied with this service and even more upset I was not given my 50$ credit.Edouard S.
Customer did not leave a comment.viking x. | Overall Experience
Great service from the team, location was clean and secureFiraz S.
We ordered a rental online, including a dolly. When we arrived , the dolly was not available. The service rep advised that it would be removed from the order, but it was not , and I was charged for it anyway on the credit card.Alexander G.
Very friendly staff who handled both check out and in with ease.Clifford C.
Excellent service. L'employÃ© qui me recevait Ã©tait d'une grande gentillesse et il rÃ©pondait agrÃ©ablement Ã mes questions. Ã‰tant francophone, j'ai apprÃ©ciÃ© beaucoup de me faire servir dans ma langue maternelle.FranÃ§ois D.
Customer did not leave a comment.Shandelle G. | Overall Experience
very disappointed with the method fuel is calculated. I drove 20 kilometers and purchase fuel and then was charged an additional sum. 26 dollars of fuel for 20 kilometers!! this is exagerrated and a cash grab. This is 1.1 liters per kilometer. wow!Michael M.
Customer did not leave a comment.Eugenio P.
Customer did not leave a comment.MARTYN D.
Customer did not leave a comment.Pierre T.
Customer did not leave a comment.Lynda M.
Customer did not leave a comment.luciano C.
Customer did not leave a comment.John I.
Customer did not leave a comment.DANYELLE F.
J'ai Ã©tÃ© tres bien recu et aussi servi avec gentillesse. Etant de langue francais, je souhaite etre capable de lire tous les documents dans une langue dont je peux bien comprendre. C'est quand meme tres important pour garder la confiance. Je suis tres satisfait du service qu'on m'a offert malgrÃ© tout.Francois D.
Maintenance: 1- driver's door: had to slam it shut to latch properly 2- gas tank was not fulljohn K.
Signage for night drop offs, would be appreciated. Side parking lot impractical for dropping trailers- you unhitch and trailer rolls towards the car, very risky for a pinch between the two vehicles with nobody around to help. Website identity verification, logon, account creation processâ€¦ confirmation emails and security codes very very slow- like over 1/2 hour to come in or never come in slow. Rental pricing on trailers is fantastic, great. Moved stuff one way for $32. Very happy.Steven F.
Customer did not leave a comment.KIMBERLY T.
Customer did not leave a comment.jenna b. | Overall Experience
The owner is very unhelpful & would not recommend that particular facility to anyone. Relieved to be out of there.jason f. | Overall Experience
Customer did not leave a comment.93445849 q. | Overall Experience
Customer did not leave a comment.jose guillermo m. | Overall Experience
i appreciated the monthly reminder email to pay as I was busy in another country and often forgot. I also appreciated how the online system made the payment easy. The climate control is great- got all my stuff back now in my new place in perfect condition, even clothes and toiletries. Thank you!kerry M. | Overall Experience
Thank you for your help.Aryan L. | Overall Experience
Customer did not leave a comment.Heather F. | Overall Experience
Customer did not leave a comment.QUEBEC SAILING F. | Overall Experience
Staff at location were friendly and helpful with storage related questions and requests. Move out was easy to do and hassle free.Peter M. | Overall Experience
Very helpful and good staff great job jasonStephen W. | Overall Experience
VERY FRENDLY AND PROFESSIONAL STAFF.dariusz s. | Overall Experience
Customer did not leave a comment.mohamed h. | Overall Experience
Customer did not leave a comment.fatima k. | First Impressions
Nice and safe place!!!transport a. | Overall Experience
Customer did not leave a comment.Gabriel T. | Overall Experience
I made the reservation on-line and it was displayed on the website for the first month qualifying for free, so I applied for self storage. When I arrived at the facility, the staff told me that they do not give a free month and that if I want free I should go to Laval or Lachine and they made me pay for the first month.Claudiu N. | First Impressions
Customer did not leave a comment.DIMITRIOS-JIMMY JR K. | Overall Experience
Customer did not leave a comment.lorna c. | First Impressions
Customer did not leave a comment.Bogdan T. | First Impressions
I said it was not clean because of the winter. the second floor access outside was often unsafe and not cleared. I called multiple times because the stairs were covered in snow. It would also have been nice if there was some lighting over the storage units themselves and not solely in the hallways. Also to correct the details above, i moved out march 31 2021Martina Valentim P. | Overall Experience
Customer did not leave a comment.Lenny P. | First Impressions
Customer did not leave a comment.Avi K. | Overall Experience
Keep the good work and thank youshaker o. | Overall Experience
Mis à part le gérant qui semble ne jamais avoir appris comment sourire ni le sens de la courtoisie, l'emplacement et la propreté sont excellentHUSSEIN K. | Overall Experience
Je n'est rien à me plaindre.edwidge f. | First Impressions
We rented our storage unit for 13 years at this facility. It was always very secure, clean, and accessible. The staff here were always helpful. I would definitely recommend this location! Excellent in every aspect. Thank you!DEBORAH M. | Overall Experience
Customer did not leave a comment.ynb e. | Overall Experience
Ghassan is the best !!CHRISTOPHER G. | Overall Experience
Customer did not leave a comment.amuz i. | First Impressions
Customer did not leave a comment.CHRISTOPHER G. | First Impressions
The Uhaul truck is not high enough for the loading / unloading zone, but it was still fairly easy to get the things out of the truck into the storage bay.Pascale D. | First Impressions
Friendly staffHANI G. | First Impressions
Customer did not leave a comment.wok c. | First Impressions
Customer did not leave a comment.Jennifer Audrey Y. | Overall Experience
Customer did not leave a comment.gino p. | Overall Experience
Customer did not leave a comment.Purlift I. | Overall Experience
Customer did not leave a comment.gino p. | First Impressions
I have relied on this particular location for several years and have always been impressed with their knowledge, professionalism and kindness, making it it easier to move, store and find a locker that is a good fit. I would highly recommend them.lori o. | Overall Experience
Always the good choice!9195-3810 q. | Overall Experience
Verry bad manager, does not respect is word and client. Would not recomand this place. Electric gate broken every week.DISTRIBUTION K. | Overall Experience
Customer did not leave a comment.veronique l. | Overall Experience
A++++Kambiz J. | Overall Experience
Everything was fine. Found that it closed a little earlier than I would have likedDiane L. | Overall Experience
the move was excellent. The service efficient and pleasant. The representative at the counter maybe a little less. However, a stressful day this is for all movers, all was good.GABRIELLA V. | First Impressions
Very efficient, professional, and friendly service. Excellent! Thank you!sabrina l. | Overall Experience
Great place! Highly recommend it!ANDREW S. | Overall Experience
The manager and team are amazing !!! Recommended uhaul to others and they are happy as wellkaren b. | Overall Experience
Convenient and close Would not recommend for long term. Prices are too high.glen l. | Overall Experience
Very clean & convenient. Front office a pleasure to deal with.Christine R. | Overall Experience
Received good service. Better access to garbage/disposal would be a convenience.RENA P. | Overall Experience
The facilities were always clean and proper. The staff was always helpful when needed. Thank youvasiliki k. | Overall Experience
nojudith b. | Overall Experience
Ghassan Akache was amazing. He understands customer service and knows how to gain long term customers. Keep up the good work !Nour A. | Overall Experience
everything was great and very friendly staff. pricing a little high. should have deals for renting multiple months. thanksJanet B. | Overall Experience
Beside the closing hours everything else was perfectNYOTA M. | Overall Experience
I rented the storage for one year one month free for one year lease. You overcharged me one month rent . I will renew another one more year contract with same conditions . ThanksSUO L. | Overall Experience
It was perfect for me and everyone were very competent. Thank you!isabelle b. | Overall Experience
Very accommodating for unusual requestliv s. | Overall Experience
jai eu un excellent service et support de cette gerancealain z. | Overall Experience
It was a little bit expensive though.deborah C. | Overall Experience
Everything was fine.elizabeth r. | Overall Experience
Additional Services at this Location
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We have the largest selection in the industry!